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Home Instead, Trusted Home Care in Richmond Hill, ON

4.7 star rating on Google (49 reviews)
Who is the care for?

Find the right care and cost with a no‑pressure, free consultation.

Call Us: (905) 597-4757
A Home Instead Care Pro with an adult.

Why we’re the most trusted home care service in Richmond Hill, ON:

We’ve been caring for Richmond Hill, ON for years, providing trusted senior in-home care to the local community. Many Home Instead clients begin receiving support within 48 hours, and in some cases the same day. Many also choose to stay with us long-term, a reflection of the relationships and confidence we build with those we serve.

Here’s why so many families choose us:


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    Skilled & Trusted Caregivers

    We handpick every Care Pro for their skills, compassion, and professionalism—each one thoroughly vetted, trained, and ready to deliver exceptional care.

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    Flexible & Consistent Care

    Need help during the day? Overnight care? Weekend coverage? We offer flexible options, on-time visits, and reliable care from Care Pros you know and trust.

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    Matches Made to Last

    Because strong relationships lead to better care, we take time to find a Care Pro who’s the right fit—not just for the job, but for the person.

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    Proven Expertise

    Behind every Care Pro is a team of experienced home care advisors, gerontologists, and specialists working to ensure you receive care that’s thoughtful, informed, and personal.

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    Customized Care Plans

    Care isn’t one-size-fits-all. We partner with you to create a personalized care plan that grows and adapts as your needs change.

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    Unmatched Experience

    Founded in 1994, Home Instead has helped older adults around the world age safely and with dignity at home, using a time-tested approach built on connection and compassion.

Read our local Google reviews

R

Ross P.

★★★★★
2 months

We reached out to Home Instead to see what help they could provide in caring for our Mom who has started to show signs of dementia. Traian Rusu came to the house and did a thorough assessment of our needs. We started out with 3 days a week so as to give Dad a break. Fatima was assigned to us. She is wonderful. She would keep mom company, do math puzzles with her, do up her hair. Do exersizes with her. She is so gentle with her. Fatima is pure Gold. All aspects of this process from contact to getting Fatima was fast, and smooth. Would recommend.

J

Joanne B.

★★★★★
1 year

When we unexpectedly needed 24 hour care for my dad due to mom going into hospital, Home Instead were recommended by their retirement residence. They were extremely responsive and were able to set up care immediately. The PSW’s assigned to dad were all fabulous. They were very caring, friendly and professional, and encouraged him to join in the activities available in his home. I highly recommend Home Instead for anyone looking for support for their loved ones.

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Frank W.

★★★★★
1 year

I recently needed quick and urgent onsite care for my mother who suffers from dementia. Home Instead reacted within 24 hours with very qualified and very friendly caregivers. I would certainly recommend them.

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Catherine J.

★★★★★
2 years

My Parents needed help and I didn’t know what to do. My Mom has Alzheimer’s and my father was bedridden. I was so fortunate to come across this company. They have wonderful care givers and I was so comforted knowing they were with my mom and dad. Bahareh was amazing! She cooked wonderful homemade meals for them and keep the house immaculate and laundry was always done. She would help with anything my parents needed. She was very kind. Ursula was also amazing! She would help my mom a lot with her Alzheimer’s through word searches and games. I appreciate these people more than I can express through this review.

C

Colette B.

★★★★★
2 years

I cannot thank Lavern enough for the care she has shown my mother. Lavern took such incredible care of my mother, who has advanced dementia. She went above and beyond, her kindness and genuine compassion made a huge difference in my mom’s well-being. Her patience and ability to connect with her were exceptional. I witnessed her patiently engage my mother, even when she was confused and frustrated. Lavern always knew just how to redirect her in a calming way, and she genuinely made my mother feel valued and understood. We are so grateful for her compassionate approach. I have been really impressed with the level of communication from Home Instead office. They always keep us informed about any schedule changes, and if there’s ever a shift in staff, they let us know well in advance. I always receive timely updates. I appreciate that they check in periodically to see how things are going and if there’s anything more they can do. Their attention to detail and commitment to keeping us in the loop has made all the difference in our experience.

The care you need for the life you want.


From making a meal to helping a loved one with memory loss, our services and our approach to home care in Richmond Hill, ON help older adults in the area age comfortably and confidently at home.

Trusted help for everyday needs.


We know it’s the little things that often make life easier. That’s why our approach to senior care includes help with daily tasks and routines, like cooking meals, shopping, and even folding laundry.


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    Light Housekeeping & Meal Prep

    We help with household tasks like laundry, vacuuming, and meal preparation to ensure a clean, safe, and nurturing environment.

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    Appointments & Errands

    We offer safe accompaniment to just about anywhere around town. Have an appointment, or need groceries from the local store? We help seniors stay active and connected.

Serving Richmond Hill, ON and the surrounding area.



Since 2016, Home Instead has been part of the community, providing quick access to top-rated home care in Richmond Hill.

Proudly caring for communities near you:

Richmond Hill, Maple, Concord, Thornhill

…to name a few.

Get started with the most trusted home care in Richmond Hill, ON, ON



We're here to listen and guide you through every step of the decision-making process. Our Richmond Hill, ON caregivers make everyday life easier, safer, and more enjoyable, helping with errands, appointments, and the activities your loved one has always treasured.

Staying connected to the Richmond Hill, ON community

Caregivers can help older adults stay active in your area, whether that's spending time outdoors at nearby parks such as Mill Pond Park, or participating in local senior programs. They can also offer safe accompaniment to errands or medical appointments at local hospitals such as Mackenzie Health – Richmond Hill Hospital or North York General Hospital.

Call Home Instead Richmond Hill, ON at (905) 597-4757 or request a free consultation to begin creating a personalized care plan.
Care Pro Assisting Client with Walker

Recognized for Care That Makes a Difference

Helping older adults live safely and comfortably at home is at the heart of everything we do. We’re proud to be recognized for the quality care, trusted service, and positive impact we provide within our Richmond Hill, ON community.
CHATS Tim Jones' Charity Golf Classic hole sponsor recognition

2026

Hole Sponsor at CHATS Tim Jones' Charity Golf Classic

Home Instead was proud to be a Hole Sponsor and participate in the CHATS Tim Jones' Charity Golf Classic this year. This fundraiser brings together community leaders, local businesses, and caring individuals in support of older adults and caregivers across York Region and South Simcoe. Together, this incredible event has raised more than $280,000, helping over 8,500 seniors stay safe, healthy, and independent in their communities. This year's proceeds will support vital programs and services, including CHATS Transportation and Meals on Wheels, helping seniors age in place with dignity, independence, and the support they need.

Helpful FAQs

A late-night safety concern, difficulty with grooming or meals, a return from hospital, or a growing need for help across the day can all be signs that the current routine needs support. The first step is to understand what the person wants to preserve at home.

The Richmond Hill team is experienced in accommodating complex needs quickly, including in rural communities where transportation and healthcare access can make planning harder. Care can be shaped around practical routines, family capacity, and the person’s preferences.

For help starting the conversation, download our What’s Next Toolkit.

The office offers flexible care outside standard work hours and includes in-person Quality Assurance visits as part of its approach. That can be especially useful when a family needs a plan that adapts as routines change.

The team can discuss personal care, memory support, 24-hour care, hospital-to-home help, specialized routines, respite, companionship, and end-of-life support. Home Instead provides non-medical care and works alongside licensed healthcare providers.

The office has experience responding quickly when a person’s safety changes unexpectedly. A rapid conversation can clarify what is needed now, what the home or residence can support, and what schedule is realistic.

Timing depends on staffing, the location, and the type of support required, but families can ask about same-day or urgent options.

A practical plan may need to account for longer travel distances, limited transportation, fewer nearby services, and family members who cannot be present at short notice. The office can discuss schedules that provide steadier local presence and clearer communication.

Care Pros offer non-medical daily support while licensed providers remain responsible for clinical decisions.