Client Care Manager

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We are actively looking for a qualified  Client Care Manager, to be responsible for successfully overseeing and coordinating all activities associated with the on-going assurance of high quality care for our clients - wherever they call home.

Primary Responsibilities
  • Maintain and execute a measurable and inclusive Quality Assurance process that builds trust with each client and CAREGiver.
  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan through scheduled Care Consultations.
  • Plan, coordinate and execute CAREGiver training and education sessions as well as any Community Workshops with local community partners and other Home Instead Senior Care offices.
Qualifications
  • College Diploma in Nursing or University BSc equivalent;  Canadian RN or RPN designation required.
  • Ten (10) to Fifteen (15) years of health care experience across various specialties which would ideally include: Bedside Care, Geriatric Care, Rehabilitative Care, Long Term Care, Palliative Care, Dementia and Alzheimer's Care.
  • Must possess a valid driver's license with a clean driving record for the past 3 years.
  • Must demonstrate excellent written and verbal communication skills, good assessment skills, effective interpersonal skills, and evidence of sound judgment and good decision-making.
  • Ability to work independently, maintain confidentiality and meet key deadlines, organize and prioritize daily, monthly and quarterly deliverables.
  • Canadian Citizen or Canadian Permanent Residency required.
  • Must have good computer skills and be proficient in Microsoft Office Suite.
  • Previous experience in a quality assurance role would be an asset.
About Home Instead Senior Care Toronto East

1719094 Ontario Inc. is an independently owned and operated Home Instead Senior Care franchise that provides non-medical home care service for the elderly who wish to remain in their home. Our part-time, full-time and around-the clock services are designed for people who are capable of managing their physical needs but require assistance, supervision light housework, errands and/or companionship to remain in their homes. Home Instead Senior Care is the largest and most trusted provider of comprehensive, in home companionship and domestic care services for th Elderly with a network of approximately 1000 franchises internationally. Home Instead Senior Care is an equal opportunity employer, we recruit, hire, place, train and promote according to individual merit.

 

Each Home Instead franchise is independently owned and operated.

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