Caregiver of the Month

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Home Instead Caregiver

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A tradition of great caregiving means that we take care of our own as well as we take care you and your family. 

We reward our local CAREGivers with CAREGiver of the Month and CAREGiver of the Year awards to show our appreciation for all they do. Home Instead, Inc. also recognizes regional CAREGivers of the Year and one special CAREGiver who shows exceptional dedication is the recipient of the national award — The Mary Steibel CAREGiverSM of the Year Award.

This program inspires CAREGivers to strive for excellence. It creates a sense of pride and rewards their hard work, compassionate care and service to others.

Our outstanding CAREGivers are ready to take care of your loved ones, give us a call at (416) 239-2200 and talk to our Home Care specialists.

We are thrilled to introduce our outstanding award winning CAREGivers:​

November 2016, Mariam

November 2016, Mariam

Mariam is incredible! She completely deserves this award because she is so great with my dad! He will love to know she’s the CAREGiver picked this month!” 

- client’s daughter

Mariam builds trust with her clients by being consistent and professional. She has had extensive experience working with challenging clients, including those with advanced dementia.  Despite the challenges she faces, on a daily basis, Mariam          continues to care for these clients as she would for her own family.  Her patience and diligence are beyond remarkable and we are reassured of her   ability by the feedback we receive from families and her colleagues. 

Mariam takes the lead by being proactive in addressing her clients’ needs.  They know that they can always rely on her; she is their advocate and they are confident that important matters will always be managed well.  Moreover, she understands that the more you know the more you can do and she frequently signs up for the trainings that we offer.  In doing this, she expands her skill set, elevating her ability to provide excellent care to her clients. 

Finally, Mariam shares her heart through simple acts of kindness and she focuses on what matters most. She has a great understanding of what is uniquely meaningful to each client and addresses this in a special way that demonstrates how much she truly cares for them.   Thank you Miriam, for all your that you do and your gifted ability to impact the seniors of Etobicoke.


October 2016 - Teresa

October 2016 - Teresa

“This is much deserved on her end. Both my sister and I are so happy to have her as one of our mom’s CAREGivers!”

- client’s daughter

CAREGiver Teresa has a very positive impact on both her clients and her colleagues. Teresa is constantly Building Trust with her clients by showing them she is there for them; if a fill-in shift falls within her availability she takes it without hesitation. When a challenging situation arises, she simply doesn’t give up! Teresa works with a high needs client whose behaviour is difficult to manage at times, however, she stays persistent. Teresa’s continued efforts have not gone unnoticed and both the office and resident staff are very appreciative of the care she provides.

Recently, one of Teresa’s clients increased services and only wanted her to work the extra hours. Teresa Took The Lead by being flexible and adjusted her own schedule to accommodate her client’s needs.

Teresa Shares Her Heart through her comforting and gentle nature. Her clients adore her cheerful, upbeat and positive demeanour. She also makes sure that every day is a ‘new day’ for her clients, by being creative with the resources she has on hand.

Teresa, thank you for your loyalty and commitment to both your clients and Home Instead Senior Care!


September 2016 - Mary

September 2016 - Mary

“Mary has been my CAREGiver since 2010 and has always done an excellent job. She is always reliable and never late. I am very  happy to have her as my caregiver.”

- client

As a strong CAREGiver, Mary builds trust with her clients by following through on her promises.   Her actions speak volumes and she is always a 100% committed.  Her clients rely on her weekly visits and entrust their care to Mary in a number of different ways.  

There are countless outstanding acts and services that Mary performs on a daily basis. The office also recognizes and appreciates that Mary always takes the lead by calling the office to get permission before she acts on certain   decisions that have to be made. In doing so, she follows policies and  procedures and this guarantees consistency and efficiency.

Anyone who meets Mary always comments on what an amazing person she is. It is very easy to see that Mary puts so much love and energy into everything she does and in doing so, she shares her heart.

Mary, thank you for everything you do! You are truly excellent at what you do and your client’s are extremely grateful.  


August 2016 - Christy

August 2016 - Christy

“Christy is absolutely spectacular. We enjoy her and she is a treat to have around. Christy is such a hard worker and we are overjoyed to have had the award presented to her at our home.”

- client

Christy builds trust with her clients by handling all tasks assigned to her with a high level of proficiency. One of her clients faces constant changes to her care plan and schedule but Christy is always prepared to deal with these challenges, and supports her client in the best manner possible.

Taking the lead is another area that Christy excels in. Her craving for perfection, excellent communication skills, and consistent updates allows for both her CAREGiver team and the office staff to provide quality care for her clients.

Christy’s spirit, enthusiasm and motivation is always noticeable through her interactions with others. She shares her heart in many different ways. Her passion for food and cooking is evident and she often utilizes this when caring for her clients, making them feel like they’re in a five-star restaurant.

Thank you Christy! Both your clients and office staff recognize your efforts and want you to know that you are much appreciated.


July 2016 - Bernie

July 2016 - Bernie

“Bernie is a wonderful person, I give her a 12 out of 10!! I don’t ever want her taken away from me. She is a great multitasker, she can chit-chat with me while she’s working.”

- client

 

Congratulations to Bernie for being our July CAREGiver of the Month!

 Consistency is the key to success and this is how Bernie builds trust with her clients. Her attendance and punctuality are excellent and her clients compliment her on this.  Bernie is a certified personal support worker but takes the lead by attending to other tasks that do not involve personal care. She is quick to notice home help chores that have to be completed and always takes the initiative to offer extra assistance. Sharing her heart is Bernie’s motto and she truly lives with this when caring for her clients. Whether it be cooking for her clients, talking to them in their time of need and managing family dynamics, Bernie is truly an amazing CAREGiver!

 Congratulations Bernie! This is a great accomplishment and you’ve worked very hard for it!


June 2016 - Lucie

June 2016 - Lucie

"Lucie is a lovely lady. I am so happy to hear that she received this award. She truly deserves it."

- client

Lucie is our June CG of the Month! Her character and passion are infectious and she is loved and respected by both her clients and the office staff.
Lucie builds trust by adjusting her schedule to accommodate her client’s needs. Lucie knows how to balance her busy school and family life with her work schedule . By doing this, she builds trust with her clients by ensuring she follows through with her promises.
Taking the Lead is something that comes naturally to Lucie. She is very aware of changes in her client’s condition and is always quick to follow up on important requirements. Lucie  includes her client in home tasks to make her feel independent and important. However, if her client doesn’t want to participate, Lucie is quick to recognize this and takes the  initiative to complete the tasks herself.
Lucie shares her heart in a number of different ways. She shares the same language and culture with one of her clients and in doing so enables her client to feel comfortable and at home due to this connection.
Lucie, your commitment, ability, leadership and kind, gentle ways make you shine and you are truly amazing at what you do!


May 2016 - Rosemary

May 2016 - Rosemary

“I am always laughing with Rosemary, we joke together. She is like a daughter to me.”

- Client

Building trust is part of Rosemary’s daily routine. She knows how important this is to her clients and on many occasions has made changes to her own schedule to accommodate her client. She also knows if and when to intervene, while still keeping her clients dignity intact, which is essential.

One way Rosemary takes the lead is when she helps her client organize her monthly schedule. Her client cannot communicate in English clearly and Rosemary takes it upon herself to sit with her client and go through the monthly schedule. Rosemary makes sure she is always scheduled on the days her client has appointments and then communicates these changes with the office.

Rosemary shares her heart through her warm, gentle and joyful personality. Engaging her client well is what leads to strong bonds being established and Rosemary’s clients immediately relate to her in every way.

Rosemary, thank you for all the great work you do and we want you to know that both your clients and the office staff are very grateful!  


April 2016 - Petra

April 2016 - Petra

April’s CAREGiver of the Month is Petra. Petra has proven numerous times that she is worthy of this award through her providing high quality care.

Building trust is just part of Petra’s way as she always steps up at the last minute to help the office out with last minute coverage. Petra’s clients value her for this and know the sacrifices she makes in order to accommodate their needs.

Petra takes the lead by paying close attention to detail and offering solutions to issues and concerns that may arise. She is a true professional in every way and this is shown in her interactions with both office and residence staff.

 Sharing her heart is something Petra does on a daily basis by engaging her clients in the most creative ways. Her client’s emotional needs are very important to her and the close bonds that result from this are definitely noticed.

 Thank you Petra for being such an amazing CAREGiver!


March 2016 - Christine

March 2016 - Christine "Christine is very efficient and she’s a lot of fun to be around. She brings us treats and is a great cook and we enjoy her presence."

- Client  

Christine is a true reflection of a Home Instead Senior Care CAREGiver and this is why she is our March CAREGiver of the Month!

Christine knows the value of Building Trust with her clients and she does this consistently  by working a regular schedule but also adjusts her schedule to accommodate her client’s needs. There are weeks where her shifts may be extended or have to change and  Christine is always quick to help out. Christine Takes the Lead in so many ways but was recently instrumental in coordinating the renovation work at one of her client’s homes. She communicated effectively with the renovation workers, her clients, her client’s social worker and the office and was responsible for managing the whole process so it wasn’t as stressful for her clients. Sharing her Heart comes easily to Christine. This past  Christmas, she cooked Christmas dinner for one of her clients as she knew they would be alone on Christmas Day and she wanted to make it special for them and ensure they’d have a festive feast! 

For all these reasons and many more, we are very grateful to Christine for her dedication and commitment to her clients and Home Instead Senior Care!

 

 


February 2016 - Danielle

February 2016 - Danielle "Danielle is efficient, has a good memory and pays special  attention to small details. We are very impressed with the level of care she provides."

- Ellen H

 

Danielle is a true superstar and this is why she is our February CAREGiver of the Month!

Danielle builds trust in many ways, however, she recently made a very special sacrifice for one of her clients. Her client’s needs increased and there was additional care  requested. Danielle gave up a longer shift in order to work shorter shifts for her client. Both the client and the office appreciated everything Danielle did to make this work out!

Taking the Lead is something Danielle is amazing at and she does this on a daily basis by accepting 2 hour shifts with quite a few clients. Danielle is also quick to pick up last minute shifts and cover for other CAREGivers when the office has shifts to cover.

Danielle Shares her Heart with her infectious smile and energetic personality. Every one of Danielle’s clients have their own specific challenges and because she has ‘won them over’, they are unhappy when they need more care and she’s working elsewhere.  Her personal sacrifice in accepting the shorter shifts was because of her caring heart.​ ​


January 2016 - Tenzin

January 2016 - Tenzin

"Tenzin is always so caring, sweet and joyful around her client. She adds a personal touch to everything she does."

- Cara L, Client Care Coordinator 

The January 2016 CAREGiver of the month is Tenzin! Through her dedication to her clients Tenzin consistently upholds Home Instead’s Guiding Principles and therefore, as a team, we have chosen to recognize her continuous efforts to improve the lives of seniors. Tenzin’s client is blind and also has a hearing impairment so Tenzin builds trust by always working a consistent schedule. Her familiar voice is a source of great comfort to her client who always looks forward to having Tenzin with her. She takes the lead by providing individual care and working together with facility staff to ensure her client’s needs are being met. Tenzin is creative when problems arise and is always willing to provide a solution that works well for all involved. Service Coordinators can be confident when staffing her in assignments as they know she provides high quality care. It is evident that Tenzin shares her heart due to the wonderful things both the facility staff and clients have to say about her. She is a polite and genuine CAREGiver who always has a smile and cheery attitude. Congratulations Tenzin!


December 2015, Dianta

December 2015, Dianta

"Dianta is always there to help me and look after me. She always thinks and plans ahead to what I might need. She is a lovely, wonderful person. The day isn’t good until Dianta arrives."

- Client, Mrs. ​H

To close out 2015, we would like to recognize Dianta as CAREGiver of the Month for December 2015, and would also like to congratulate her on her 1 year anniversary with HISC! Dianta works in multiple ongoing assignments, but is able to keep herself organized and updated on every care plan and schedule change. She builds trust by keeping detailed log notes, reporting concerns, and by forming genuine relationships with her clients. Taking the lead is about being an advocate, and this is something Dianta does very well. Recently she reported that her client’s bed is no longer suitable for her. She communicated this concern and helped coordinate the client receiving a more appropriate bed. The holidays are an especially nice time to share your heart. Like many CAREGivers, Dianta will be spending Christmas with one of her clients. Her warm demeanor allows her clients to open up to her about worries, memories, preferences and needs. Ho-Ho-Horray to Dianta! We are so glad to have you in the HISC family!


November 2015, Lia

November 2015, Lia

"Lia has such thoughtful and caring ways. She goes beyond the call of duty. She even gave my mother a gift on her birthday. Her attention to special occasions is very much appreciated by our family."

- Sally W

Your November CAREGiver of the Month has grown leaps and bounds with us in the 2+ years of being part of the Home Instead family. We would like to recognize Lia for her consistency and dedication to her clients and Home Instead!

Lia is originally from The Republic of Georgia where she was a Doctor. She uses her experience and knowledge to build trust by reporting physical, mental and emotional changes in her clients. She provides a supportive, warm environment that allows her clients to build trust very quickly and easily. This CAREGiver regularly takes the lead by covering other CAREGivers, by working numerous overnights and displaying professionalism when working in residences. Although she may have school and personal commitments, she does what she can to accommodate her clients’ needs. Knowing one of her clients likes baseball, she brought in a picture saying “play ball!” and a special cake for her client’s birthday. She goes the extra mile to share her heart; one client even said they “won the jackpot” getting her as a CAREGiver.

Lia is truly an asset to the Home Instead family. Her flexibility and perseverance does not go unnoticed. We would also like to congratulate Lia on the arrival of her new Grandchild! We hope everyone is happy and healthy.


October 2015 - Rinelita

October 2015 - Rinelita

"When Rinelita enters the home, she projects happiness and the sense she is glad to be there. Of course, like everyone else, Rinelita could be feeling any one of a number of different ways, but when she arrives she brings strength and cheerfulness. Rinelita knows how to let the client know she cares. ​​Rinelita is industrious, and looks for things to do to be personally helpful, by helping in the kitchen, or in administering a back-rub or in any number of other ways.  She remains happy and helpful throughout the time she is working. This is not an easy job, but it is a job that Rinelita does exceedingly well, which demonstrates that she is willing to do a wide range of jobs exceedingly well."

- Glenn D

She built trust right from accepting her first assignment and became known as a CAREGiver to call when you are in a bind, when you need a fill-in and as someone who will accept multiple on-going assignments regardless of the client’s location or condition. She is an "energizer bunny" who keeps going and going and going! Rinelita takes the lead in many different situations. She has grown so close with one of her clients that she now anticipates her client’s needs before being asked. Rinelita is aware of her client’s current level of pain and does all she can to accommodate and comfort her. She also demonstrates range of motion exercises and speech therapy to maintain and improve her client’s functionality. Whether she is putting her client’s hair up in curlers for a special “beauty day”, or just sitting in the backyard watching the birds and having a laugh, Rinelita shows that sharing your heart is all about the little things. The family tells us Rinelita is like family and they know their parents are in loving and caring hands. For being a “trooper of a CAREGiver”, and someone who everyone can rely on, we ‘tip our hats’ to you Rinelita! Thank you for everything!


September 2015- Larah

September 2015- Larah

“Larah is punctual, alert and provides excellent care. She always has a smile on her face and I consider her my friend!”

Leonore J., client

Larah was a previous CAREGiver from 2011 to 2013 and has recently re-joined the Team after having a beautiful baby girl. Completing the new CAREGiver orientation like a pro, she was soon back out in the community “living” Home Instead! We are always sure to hear from Larah with any updates about her clients’ conditions. She knows just how important it is to not just build trust with her clients, but her clients’ families and the office. Larah ensures her clients always receive the best care possible. Larah shared her heart with her previous client until the day her client, unfortunately, passed away. During her time with Mrs. N, they shared stories about family and on the anniversary of her client’s husband’s death, Larah arranged for it to be included in daily mass and prayed together. This meant the world to Mrs. N. After saying her goodbyes and taking a break, Larah was back taking the lead by accepting a full awake overnight schedule with a new client. Overnights are always difficult, and we applaud Larah (and all CAREGivers) working with a little one at home. Larah’s return to Home Instead was like seeing family again, and we couldn’t be happier to have her back! Congratulations Larah!


August 2015 - Grace

August 2015 - Grace

'As we live out of town, Grace has been the family my Aunt didn't have here. She has been like an angel for us.'   

Robyn, Client’s niece

'I give thanks to God for giving me this award. I really appreciate Home Instead and working for you means so much to me. I was able to overcome my own personal crisis through my experiences at Home Instead. The staff really care about my needs and are very dedicated towards getting me the hours I need and supporting me at all times. Home Instead is an amazing agency to work for as they make everything ’personal’. I am here mostly because of the staff and the other wonderful CAREGivers. I also give thanks to my beautiful client, her family and friends. They truly appreciate the care I provide and constantly encourage me. I love my ‘Auntie Inez’ as she only wants me to call her Auntie. May God Bless you, our clients, staff and CAREGivers!!!'

Grace L.

The Dictionary defines “grace” as: “the exercise of love, kindness, mercy, favor; disposition to benefit or serve another.” We all agree that s a perfect definition of our CAREGiver of the Month, Grace! Grace is an all-star CAREGiver who has worked with not only the Etobicoke office but Mississauga too. Many of you have probably met Grace at a CG meeting or an event, and if you have, we’re sure you remember her! Although she has an outgoing personality, she is sure to take things slow with her clients and not overwhelm them. Grace has built trust with the office and her clients since the beginning; because of that trust, there is never any hesitation about placing her in assignments. Grace has a client who always likes to look presentable and nicely attired, and has her entire life. Grace takes the lead in understanding that importance and makes sure that her client is happy and dressed “just so”. Grace has one of the biggest hearts we’ve ever seen, and recently shared her heart “literally” when she dropped off hand-made crocheted hearts for the office staff. Her smile and warm presence is reassuring and comforting to her clients, and her upbeat attitude is contagious. Grace, thank you for all you’ve done and continue to do. Congratulations!


July 2015 - Irene

July 2015 - Irene

'Irene is always ready for anything. She is amazing. We go for walks every day; she comes with me to the pool and we sing together. She's something!'   

Mary B

'Thank you! I am so grateful to Home Instead. Thank you to everyone in the office.'

Irene

Three thousand, two hundred and thirty three. That is the number of hours CAREGiver of the Month Irene, has worked in less than the 2 years she has been with Home Instead Etobicoke. This lovely lady is always on the go, and brings sunshine with her to every client she cares for.
Irene builds trust with her dependability and her thoughtfulness. She sometimes does sleep overnight shifts and then is up and going to her next client - never missing a beat. She is always there when the Staffing Coordinators need her and represents what a professional CAREGiver is all about.
Her Clients' concerns are her concerns and she is sure to take the lead and communicate it to the office. She is right there to jump in whenever she is needed, and even helped us set up during a CAREGiver meeting! We appreciate how Irene takes initiative and goes the extra mile.
Irene is known to share her heart by singing with her client, a favourite being the alphabet song "A - you're adorable, B - you're so beautiful, C - you're a cutie full of charm...".
Irene has such a big heart she is even spending her weekends this month volunteering her time for the PAN AM games.
Irene, we cannot thank you enough! Congratulations!!


June 2015 - Steffi

June 2015 - Steffi

‘Steffi is great at communication and is very helpful. We enjoy attending a philosophy discussion group and I value her thoughts and ideas; especially because there is such an age difference. She is very helpful. Steffi is good company.’

Jean-Marie B

‘Working as a CAREGiver for Home Instead Senior Care is a rewarding experience. I was fortunate to work in various settings within the Etobicoke community. My experience has enabled me to adapt to the needs of my clients. Moreover, the training provided by Home Instead has increased my understanding of managing challenging behaviors when working with clients who have 
Alzheimer’s and Dementia. The office staff are also very hardworking, accommodating and supportive. They are always there to lend a hand when needed. I really appreciate and enjoy working with my clients and the staff at Home Instead Senior Care.’

Steffi M 

 

 “Steffi” is a name often heard in the office, usually followed by things like “Is she available?” and “She would be great for that client! "Now, it’s “Steffi – CAREGiver of the Month June 2015!”

Steffi has been with us for 2 years and has Built Trust so much that she has worked and is staffed with some of our biggest clients. She keeps in close communication, reports any concerns in her assignment and follows through with any task or assignment she accepts. She is someone you can count on.

Steffi can be seen Taking the Lead by being involved in HISC trainings, listening to her clients requests and then acting on them and by going above and beyond the call of duty – always putting her client’s needs first. She has also helped out the office numerous times by jumping in last minute for difficult shifts to staff such as live-in assignments.

Steffi has a naturally calm and warm demeanor and Shares her Heart with her patience and 
compassion. She takes the time to really get to know her clients and cares for them as the individuals they are. She even accepted work with a client who had pets, although she isn’t the biggest fan of them. We cannot thank Steffi enough for all she does; she is truly an integral part of the HISC team and has a bright future in Nursing ahead of her. Congratulations Steffi!!!

 


May 2015 - Patricia

May 2015 - Patricia

"Patricia is the best and is always on time. She is always here when I need her. I couldn’t ask for a better CAREGiver. God sent me the best."

 Elizabeth M

"It’s been a terrific year with Home Instead. All the staff members at the office are very nice and polite. Anytime I need help they are always eager to assist me. Most of the other caregivers that I've had the privilege to work with, are hardworking which makes us a great team. I always try my hardest to be there for my clients because I know they need me and rely on me. I always make sure to arrive on time and from the minute I start to the moment I leave, I devote myself to making them happy. It makes me overjoyed to know that I have such a great impact on my client’s life."

Patricia

 

May’s CAREGiver of the Month Patricia has a contagious smile and a warm heart. Her compassion and consistency make her an ideal CAREGiver and an outstanding member of the team!
Patricia builds trust by giving detailed reports of activities and always letting the office know of any changes. During her client’s “not so great days”, she provides physical and emotional support and is attentive to her needs. Her client can trust that she will be safe when Patricia is with her.
She can be found taking the lead by being on top of everything and by continually advocating for her client. Her client has recently made great strides in being able to go down the basement stairs again. This makes her very happy and, of course, Patricia is always there guiding and assisting as she always does.
More than just a companion, Patricia and her client are truly friends and “like family”. She shares her heart by having discussions and telling stories, specifically about her client’s cat. Patricia knows her clients stories so well she can often jump right in and fill in the blanks as needed. Thank you, Patricia for all of your patience, grace and for always living Home Instead!

 


April 2015 - Elizabeth

April 2015 - Elizabeth

"Last summer our original CAREGiver retired and Elizabeth has been with us since. We are seriously considering extending service as Elizabeth is so good at everything she does."

  John M.

Elizabeth is a natural CAREGiver and has taken on her role like a “duck to water”. Quick to smile and ever efficient, Elizabeth is not only a tremendous source of strength and comfort to her clients, but to Home Instead as well. She Builds Trust by being a CAREGiving Professional. Realizing that consistent care is important to her clients and their families, she does all she can to accommodate their needs and schedule requests. Always quick to return a phone call or email, communication is something you never need to worry about with this CAREGiver.
Taking the Lead is something Elizabeth has become a pro at doing. She coordinates and executes her clients schedule flawlessly. She ensures that her clients needs are always being met and then goes above and beyond to make suggestions and implement ways to ensure that her clients have everything they need to enhance their quality of life.
Elizabeth can be found sharing stories, smiles and
encouragement at any given moment. She openly Shares her Heart with her gentle manner and reassuring nature which helps relieve her clients stress and anxiety. Elizabeth takes a personal interest in her clients health and happiness.
Thank you for everything Elizabeth, you are truly irreplaceable!

 


March 2015 - Tshegotfatso (T)

March 2015 - Tshegotfatso (T) It’s so great to see a CAREGiver be so proactive in participating in existing trainings and requesting or suggesting new training courses we could offer. T is excellent at applying the principles she learns to her work in the community

-Jennifer C., Education Coordinator

Throughout her 2+ years of working with Home Instead, Tshegotfatso a.k.a. “T” has worked with very difficult, resistant and high needs clients. She never backs down from a challenge and perseveres no matter what situation she faces.  Building trust is something T is a pro at, and has shown that she will succeed in her assignments no matter what the care entails.
She takes the lead by bringing in a special Christmas card for her client to send to   family overseas, contacts the office with changes she notices in her clients, makes   suggestions that improve their quality of life and participates in numerous trainings. T even worked on her birthday although she had planned to take the day off.
Like many CAREGivers, T has lost clients. Some have moved away and some have passed away but she continues to share her heart.  T never forgets those she has cared for, but has an open heart for every new client she is assigned. Her gentle nature and selflessness is unmatched.
Congratulations T! You give so much, thank you for being you!​

February 2015 - Carol

February 2015 - Carol
Carol is an amazing CAREGiver to our mother! She is kind and gentle with her. Mom is very comfortable with Carol and keeps telling me what a wonderful companion and help she is. Carol not only makes sure Mom takes her proper meds, but she also helps Mom with her physio and makes sure she keeps up with walks among many other tasks. We are all happy with her.

-Gidia R, client’s daughter

Since joining out Team last may, Carol has made a profound impact on the lives of her clients by ‘Living’ Home Instead.
Carol builds trust by being reliable, responsible and professional, accepting shifts at a moment’s notice and appreciating that changes to clients’ schedules are inevitable. She is someone whom both the office and her clients can count upon. 
She is invested in her Home Instead career and takes the lead to advance her skill-set.  Thus far, she has completed Food Safety, Dementia CARES and Chronic Conditions training.   She also participates in focus groups and also helped out at our last CAREGiver Meeting.
Carol attacks challenging assignments just by being herself and sharing her heart.  Carol appreciates that exchange of conversation, laughter and creating memories are key to the success of a CAREGiver.
Thank you, Carol, and continue ‘Living’ Home Instead!


January 2015 - Bernadette

January 2015 - Bernadette
​Bernadette was the perfect care-giver for my mother, kind and gentle who liked to laugh, and was able to adapt quickly to changing situations as my mother suffers from Alzheimer’s Disease. She prepared meals and really helped my mother eat, something we were not sure was happening as my mother was living alone. My mother fell and broke her hip two years ago, and Bernadette continued to visit my mother in the hospital and then the Long-Term Care facility where my mother now resides. Bernadette has visited my mother a few times on her own time to keep in touch. My mother, and our family, were so lucky to have Bernadette at a very difficult time.

 
-Jonathan G, client’s son

 
 

 
Bernadette has been with Home Instead for over four years and has provided care for many challenging clients; she is unwavering in her commitment and is strong in her ability to live our Guiding Principles.
As a driving (6A) CAREGiver, Bernadette is consistently needed to take clients to appointments and manage other transportation needs.  She is reliable, building trust by making the needs of our seniors her first priority.
Having worked in some difficult situations, Bernadette always takes the lead to keep the Team advised of the changing needs of her clients.  She shows initiative, and subsequent QAs have ensured that Care Plans are accurately managed. Bernadette had a client whose dementia manifested in aggressive tendencies, but by sharing her heart she was able to break through this wall and make a profound difference in her life.  Her client had a childhood friend named “Marvellete” and thought Bernadette was this friend.   Bernadette ‘went along with it’ all the time she worked with her client.  Congratulations on all of your successes Bernadette!

 

December 2014 - Sunny

December 2014 - Sunny

Sunny is just as her name states, bright and cheerful.
Sunny shows great empathy for Mom.   Sunny is tender, caring and respectful about Mom's personal space, comfort and the routines she has established.  She respects her need for private time.  Sunny always "asks" Mom if she can assist, she does not impose herself. In this way, Sunny has built a semblance of trust with Mom. She actively seeks out opportunities to learn about Mom, her life and her family, people and times that are important to her.  She engages Mom in quiet conversation while perusing family photo albums.  Sunny brought back music to Mom's life, playing familiar songs on the piano and providing song sheets for Mom to sing along!  
We have come to rely heavily on Sunny and appreciate how she has slowly and lovingly ingratiated herself with Mom.   Mom is engaged during the day and happy and relaxed when we arrive home. What a wonderful relief.  How lucky we are to have Sunny with us.

-Cathy P., client’s daughter

 

Sunny K’s kind, quiet and joyful personality shines through.  It’s apparent that she is an innately compassionate CAREGiver.  She recently cared for a very challenging  cognitively and visually impaired client also experiencing paranoia.  Building trust with this client was a challenge but Sunny did everything she could to meet the expectations no matter how unreasonable they became.  She trusted the office staff enough to eventually confide in us how she was being treated and to ask to be removed.  Even at that, she took the lead by ‘offering’ to stay in this deteriorating situation for another 2 weeks giving us time to find a replacement.  Despite paranoia, Sunny’s client is ‘very much a lady’ who enjoys being treated specially.  Sunny shared her heart by taking the time to ensure her meals included ‘presentation’ – even something as simple as serving her chocolate milk in a stemware glass.  They shared a love of music and her client later told us that she missed Sunny and their discussions about music.  Sunny played the piano for her which her client really enjoyed.  Her client’s family told us how much the Client Journal entries meant to them as they could see how Sunny  engaged their Aunt with her care.


November 2014, Thinlay

November 2014, Thinlay

We are grateful to have Thinlay here to help us out. It gives us peace of mind knowing that she is here in the evenings to prepare our meals. It ensures us that we have a hot nutritious meal and neither of us needs worry about using the stove or oven with the chance of any injury.

-Elsie C, client

 

Thinlay is a soft spoken, gentle person who’s very passionate about her chosen career. She reflects the Guiding Principles in her dignified, respectful and professional interactions with clients, peers and office staff. She builds trust by being reliable, flexible and conscientious with all her clients and the office staff. In reviewing her log, the word that repeats itself over and over is ‘accepted’! When we call, Thinlay is always available and accommodating our staffing needs! She attends events, meetings and training sessions and, in fact, attended the CAREGiver Appreciation Day with her daughter, even though she had a shift shortly thereafter. Taking the lead comes naturally to Thinlay. One of her clients needed a veranda handrail installed; Thinlay noticed a service truck that provided the same work in the neighbourhood and took the lead by requesting an additional estimate for her client. In the past, Thinlay has also provided compassionate care to some of our clients living their final days. It takes compassion and a special ability to ‘share your heart’ in giving the loving care needed for these situations. Thank you, Thinlay.


October 2014 - Rosanna

October 2014 - Rosanna

Rosanna's been looking after mother for over a year as if she were her own mother! They spend hours sharing stories, laughing and entertaining each other! She always treats mom with compassion and respect. Mom teaches Rosanna Ukrainian and Rosanna teaches mom Tagalog making for interesting interpretations ! Rosanna is a part of our family. We are very grateful for her.

Patricia W, client's daughter

Our CAREGiver of the Month, Rosanna, brings joy and smiles into her clients' lives. Her caregiving skills are innate and an ability she has in abundance. Rosanna is responsible and reliable and her ability to build trust is a true reflection of the consistency of her timeliness and willingness to fill in when requested. She frequently adapts her availability to meet her client's changing needs and places 'relationship before task' making her client relationships "rock· solid". Taking the lead comes naturally to Rosanna. She plays a pivotal role in advocating for her client by constantly updating the office of any changes. She 'requested' a meeting in the office to discuss her client's declining health and the changes she felt were needed in the Care Plan to ensure excellent care. Her client and the family consider her a 'friend' because she shares her heart naturally through her personality and sense of humour. Her client insists that she is the 'Sunday CAREGiver' so she can join their whole family for lunch!


September 2014 - Alpha

September 2014 - Alpha

Alpha is very caring and takes great care of my mum. We are very happy with her.

Susan J, client’s daughter

 

Alpha N is a very accomplished CAREGiver! She has completed almost all of our advanced trainings (CARES, Gentle Persuasive Approach, First Aid/CRP, etc), but the true essence of her excellence is how she engages the Guiding Principles.
Because Alpha is reliable, responsible and professional she is able to build trust that achieves long term gains. For example, when her client moved from the retirement side of a residence to a LTC side, where service is not as necessary (due to increased facility involvement), the family insisted no compromise to their services or schedule because they knew that care would be seamless with Alpha.
She recognizes that the her role goes beyond the literal expectations of any Care Plan and she reacts out of a sense of empowerment, advocating for he client’s needs in times when family cannot be present. When her client’s bed and wheel chair were no longer comfortable she took the lead and communicated to the appropriate people to have them replaced and when transfers became a safety risk, she recommended bed baths replace showers.
 Always smiling, laughing and joking with her client Alpha shares her heart in the unique way that every CAREGiver can – by being herself.   She is a role model, demonstrating that the CAREGiver role is as much about creating positive memories as anything else. She has made a profound impact of the lives of many seniors and it is obvious that to Alpha it’s personal.


August 2014 - Yegana

August 2014 - Yegana

"Yegana quickly masters her duties. She is dependable and diligent, with an inquiring mind and the ability to identify and troubleshoot problems as they occur. Invariably, she is pleasant, a quick study, intelligent and keen."

Barry, Mount Sinai

 

Yegana, a third year nursing student, has only been with Home Instead since the new year and in a short period of time has become one of our most notable and acclaimed CAREGivers.
Building trust, the first step in establishing a successful client/CAREGiver relationship, can be challenging, undeniably so when the care is required for two clients who both have Schizophrenia. Characterized by a disconnect for reality, distrust and reclusiveness, Yegana has overcome obstacles to return their lives to a heightened normalcy. She employed creative measures (posed as a cleaner) to ensure that her role is not “in doing” but in teaching them to do for themselves. She is their advocate, discretely monitoring medications and conscious not to violate their privacy; she works to ensure proper nutrition and engages them in activities of daily living. And when Yegana discovered that one of these clients loved art and music she took the lead to play them some music using her phone, as their own television and radio did not work. Her “soft skills” are awesome; she was even a shoulder to cry on when their mother passed a way, sharing her heart and providing comfort and solace. There are no limits to her caregiving ability.
These few words don’t do Yegana justice because the stories of her successes are endless. She is a true professional and in the years to come will be a great asset to the nursing profession.


July 2014 - Sonia

July 2014 - Sonia

"Sonia has made the world a better place for my 101 year old friend who is mostly blind and  almost deaf.  Sonia is like the caring daughter  Wilma never had and I am grateful for her everyday.  I now have peace of mind that Wilma has the eyes and ears she needs to continue to live independently, with dignity ... and a lot of love. Thanks Sonia - you are appreciated!"

Mary Anne M, client’s friend

 

Sonia is quiet and gentle, but there is nothing understated about her caregiving ability.  Her performance reflects an ease in maintaining our Guiding Principle and creating Raving Fans.
Her client “Wilma” is 101 years old, virtually blind and deaf and compromised by daily tasks.  Their relationship is symbiotic; Sonia is Wilma’s eyes and ears, ensuring  that she maintains the same dignity in older age that she did in years past.  Wilma has always taken pride in her appearance, described as a “real lady”, and Sonia makes sure she always well-dressed and presented.  
Sonia IS like Wilma’s daughter, understanding and addressing her every need. Taking the lead, she ensures that Wilma is always well attended to and that changes in circumstance are reported immediately.  When it was requested that CAREGivers provide the office with updated profiles on their client it became obvious that Sonia knew Wilma “inside and out”.
Low key and well mannered, Sonia also has a positive relationship with the staff at the facility where Wilma resides.  “Sonia has just the right touch and shares a good sense of humour with Wilma and the other ladies at the lunch table”.  Sharing of her heart is gesture that emotes from her every action and lingers after every shift when she hugs her client good-bye.
Thank you Sonia and congratulations on being CAREGiver of the Month for July!


June 2014 - Nancy

June 2014 - Nancy

"Nancy's like my family. We have a lot of fun and she know me better than anyone. "

Audrey W, client

 

Nancy has been recognized in the past as a member of a 'Care Team' caring for one of our 24 hour clients.   This time we would like to single-out the tremendous way in which she is able to build strong relationships, exceed expectations and elevate the quality of life of this client.
Since day one, Nancy has anchored a team, enabling her to build trust with this special senior. In spite of her busy life and personal obligations, you can always count on Nancy to attend Home Instead sponsored events, meeting and specialized trainings. She is always reliable, responsible and professional.
She takes the lead by being her client's strong advocate, arranging and accompanying her to appointments,  organizing her medications and contacting the office to clarify schedules,  lessening any anxiety for her client.  Nancy is empowered and involved.
Her relationship with this particular client has been compared to that of a granddaughter. She is quick to smile and is often found sharing her heart with her client through trading  stories.  She is compassionate, thoughtful and herself because to Nancy, ‘it’s personal’!


May 2014 - Stella

May 2014 - Stella

"Our family is so happy and grateful that Stella is looking after our Mom. Stella is very professional and knowledgeable while being gentle, caring and compassionate at the same time - everything we could possibly ask for in a caregiver for our sweet Mom. Thank you and Congratulations Stella! "

Martha, client’s daughter

 

In the months since Stella joined Home Instead, we have grown to appreciate how fortunate we are to have her on 'our CAREGiver Team'. 
Currently, Stella is in a live-in assignment caring for a high needs client.  She has Built Trust with her client and her family, as well as, the office staff by being consistent, reliable, professional, cooperative and so much more!  Outside caregivers involved in this senior’s care, observe that Stella really Takes the Lead and ensures that they realize the 'priorities'; care is never rushed. 
While in Stella’s care, the client is always  comfortable and understands what activity is being done - a priority because the client is blind and would otherwise experience anxiety.   Stella keeps the client's family well informed at all times and takes every opportunity to get to know their family’s history so she can have an even closer connection with their mother. 
In spite of her client’s lack of sight, Stella shares pictures from magazines by describing them to her - their company is always engaging. Stella has very strong communication skills and knows when to take action to protect her client.  Recently, she recognized that her client wasn't well and her quick actions averted a health crisis.  Stella, you really have a 'Heart' for caregiving and we are delighted you chose Home Instead!


April 2014 - Marjorie

April 2014 - Marjorie

"Marjorie truly always has Mother's best interests at heart...be they physical or social.  You can tell how much Mother cares about Marjorie too, as Mother always worries about whether Marjorie has her gloves and scarf and will get home safely. Even the staff remark on how well they interact.
We certainly consider Marjorie an indispensable part of our team keeping our favourite "almost 93 year old" as happy and healthy as possible."

Catherine I, client’s daughter

 

Although understated in her character (she is both mild-mannered and gentile), the impact Marjorie makes on her clients is boldly pronounced!  She has a natural ability to build strong relationships and building trust, taking the lead and sharing her heart are second nature to her.
The families of those seniors whom she cares for have grown to depend upon Marjorie as their eyes and ears and she has earned their trust. They indicate that she communicates well, in person, by note and by phone.  “Marjorie provides a real link between family and Mother…. if we are out of town, we know that she will provide care continuity and the one-on-one attention that Mother wants. This provides us with such peace of mind.”
As many of these children have active lives, full-time careers, children, and other commitments, they rely heavily on her ability to take the lead.  She is proactive in supporting them and they are confident that any concerns will be identified and reported.  “She tells us when anything is needed (usually ahead of time), so we can get replacements before mother has to do without.”
Catherine, praises Marjorie for sharing her heart through simple gestures that add value to her mom’s life - things like trying to make her comfortable (rubs cream on legs, adjusts  pillows),  coordinating her outfits, freshening up her makeup and  doing her hair for  dinner, as well as assisting and encouraging her to engage in meaningful activities such as watching golf, going outside, advising on plants/flowers.

We applaud Marjorie on the reputation she has built for herself and for the lives she has impacted!


March 2014 - Melgiebah (Mel)

March 2014 - Melgiebah (Mel)

"Mel is well deserving of this recognition. She is consistently attentive to my Dad, aware of even the most subtle changes in his     condition. She excels at non-verbal  communication and works seamlessly with hospital staff. Her cheery disposition is a positive influence that radiates to all around her. She is an excellent ambassador of all the good and caring that Home Instead  represents."

Tim S, client’s son

 

If we were to search a 'Home Instead dictionary' for the definition of 'terrific CAREGiver', Mel D's name would appear!  She’s part of a team of CAREGivers with a very high needs client.  She’s Built Trust with the office team by being consistent in her attendance, her hours reporting, her attitude to her role and her client responsibility.  She’s 'Taken the Lead' by advocating for her client-when his TV didn't work she kept calling the office until it was fixed!  And when his radio wasn't working well, knowing how important music is to him, she communicated it to the family on a visit and it was replaced.  She knows he loves playing bingo [apparently he's quite a 'bingo wizard'!] and that he loves to sing so she ‘Shares her Heart’ by ensuring he gets to all the 'sing-a-longs' and bingo games, as well as many other activities.  Besides representing all the Guiding Principles so well, Mel is simply a 'delight, plea​​sant, upbeat and humorous all rolled into one!  Thanks, Mel for being such a pleasure and for choosing Home Instead!


February 2014 - Holly

February 2014 - Holly

"She is very good and dependable, very friendly and nice to talk to. All around a good companion and  CAREGiver."

Stella O, client

 

"I second everything my Mom said, she has made everyone's life better.” 

  Michelle  O, client’s daughter

 

Those of us who have the pleasure to work with Holly agree that she Builds Trust by being a dedicated, caring and consistently hard working CAREGiver who approaches each assignment with a rare vigor. Despite being an incredibly busy CAREGiver, she Takes the Lead by using her initiative to adjust the focus of care for each client, providing personalized and customized care after discovering activities that bring happiness and fulfillment to them. She makes her client’s favourite foods at home and brings them in to share. She Shares her Heart by planning parties for her clients' birthdays and for holidays. One family member said that having Holly work with their loved one is like feeling a huge weight lifted from their shoulders. Another client’s son said ‘Holly has been working out perfectly and we’re all very happy with the relationship and everything she has done for mom. Thank you very much (Holly).


January 2014 - Seminoli

January 2014 - Seminoli

'He’s just outstanding!  He is very positive and    supportive, very patient.  My brother just loves him.  He has done everything I have asked him to do.  Not only does he follow directions from myself or others, for example when a physiotherapist asks him to carry out an exercise  program, he is also proactive in being able to identify Steve’s needs.  Steve is very engaged with  Seminoli.  Seminoli persists in finding ways to meet Steve’s needs."

Ann D, client’s sister

 

Seminole has proven himself to be an excellent CAREGiver time and time again!

He has Built Trust with both his clients and the office staff by always being reliable, flexible and never shying away from a challenge. Seminole Takes the Lead by 'dropping' whatever he's doing in his personal life to accept shifts that resolve what could have been serious last minute staffing issues for our clients.  His kindness  is never more evident than when he Shares his Heart with his clients by sharing stories with them and making their day just a bit more enjoyable. 

At CAREGiver Meetings, it is really heartwarming to see just how popular he and his 'smiling face' have become amongst his Home Instead CAREGiver colleagues, as well as, the office staff!  We fully agree with feedback from his clients' families that shows they have a real love and respect for Seminoli both as a person and as a CAREGiver.  He is trustworthy, reliable and very responsible and he truly 'takes their place when they can't be with their loved one! 

Congratulations, Seminole!  You truly deserve this recognition and we're grateful you chose to become a Home Instead CAREGiver!


CAREGiver of The Year 2013 - Maria D

CAREGiver of The Year 2013 - Maria D
Home Instead Senior Care was the launch pad for Maria’s career as a Personal Support Worker, having just graduated days previous to her November 2012 start date.  During her interview, when asked “Why do you feel you are qualified to care for someone else’s parent or grandparent?”, Maria described herself as ‘passionate, determined and committed to her profession’.  We couldn’t agree more!  In fact, we would also add that Maria has a ‘true heart’ for caring for seniors and others, in general.  She also indicated in the interview that this caring role appealed to her because, “she didn’t have time with her own grandparents”.  ‘Living’ the Guiding Principles is innate to Maria’s character and accordingly, she has made a significant impact on the quality of life of her clients and has grown to be a valued member of an organization that she regards and refers to as her “Home Instead Family”.

Making memories for her clients and sharing her own are what makes time spent with Maria so special for her clients. To Maria these clients are her extended family, the grandparents she didn’t get the opportunity to make her own memories with and she treats her clients accordingly.  She openly shares with them discussions of her life, family functions and get-togethers; when Maria prepares Filipino food for her family she brings some to share with her clients; when she goes on vacation she remembers to bring them each back a special souvenir and together, through her vacation pictures they are able to re-live her experience, as seen through her eyes. 

Never hindered by the challenges involved in caregiving, whether with her client living with Parkinson’s Disease or with a client living with advanced Alzheimer’s Disease who is resistant to care, Maria is never defeated - even on her most difficult day!  Complicated and convoluted situations do not intimidate her; in fact, she thrives on finding creative solutions to them to deliver compassionate and quality care.  She is extremely talented at promoting her clients’ independence even when they have limited abilities.  She is an ‘angel’ to her clients, raising them to new heights and experiences.

December 2013 - Bailey & Anne Marie

December 2013 - Bailey & Anne Marie
"They both have a great sense of humour and they are very caring also"

Ann T, client’s wife.

Anne Marie S. and Bailey C. have been involved in the care of a lovely couple in Etobicoke.  During the initial stages of the assignment and, as the gentleman readjusted to life at home, Bailey and Anne Marie Built Trust by tackling all obstacles [and there were many!] with competence, kindness and without any disruption to the clients' lives.  They never backed down from any challenges.

Bailey  joined Home Instead just 2 months ago and under Anne Marie's experienced tutelage has become increasingly  confident in her role.  Her unsurpassed compassion and empathy is admirable.  Anne Marie has a tremendous ability to Take the Lead in difficult circumstances.  She is extremely compassionate,  has the ability to 'think on her feet' and was instrumental in making positive changes to this couple's daily life that allowed the gentleman to remain in his home.

Because of how both CAREGivers have Shared their Hearts through their compassion, both clients adore them and think of them as family.  Anne Marie and Bailey are always aware of the changes they see in their clients and are quick to act immediately to resolve issues. They are effective in their communication with both the office and family.  We are extremely grateful that they are Home Instead CAREGivers and admire their dedication, compassion and skills as CAREGivers.  They both live the Guiding Principles of Build Trust, Take the Lead and Share Your Heart every day and, for us and our clients, that is all we ask

November 2013, Angelina

November 2013, Angelina
​“Angeline started working with us on a regular rotation this spring. She has definitely become part of our very close knit team whose mission is to make sure that the last stages of living are as comfortable and meaningful as they can make it. Every person on the DLH team who has had a chance to connect with Angeline has commented on her quiet, positive demeanor and her beautiful smile. Thank you, Angeline for becoming part of our family. "

Debra, Dorthey Ley Hospice


When Angeline joined Home Instead just over a year ago, she was very quiet and reserved.  As she grew into her role as a Home Instead CAREGiver, she welcomed our feedback and coaching, and even more than that, she put the suggestions into practice with great results!  To use a metaphor, it has been very much like observing 'a lovely flower come into full bloom'!  Angeline's confidence in her role over these many months has shown us just how animated and lively she really is and we've learned she has quite a sense of humour!  She attends CAREGiver meetings, every training      opportunity she can, has participated in Focus Group and we are assured by experience that s  he'll be at all of our social events.  She has built trust with the office staff by jumping in to help when requested, however, the trust she has built with her clients is remarkable!  She persuaded a client who did not like change to allow her to go out and buy a new shower curtain replacing his that was long overdue to be replaced.  She reassured him if he didn't like it she would put the old one up again.  He loved it and kept going in to admire it! Another of her clients is quite a gruff fellow but she has clearly won his heart!  During a call to the office, he referred to her as 'my Angie'!  Sharing her heart seems to have warmed his!  Angeline has also played a significant role in strengthening Home Instead's relationship with The Dorothy Ley Hospice Nutrition Program.  Her kind personality, attitude and reliability have resulted in Dorothy Ley 'inviting' her to participant in some of their training opportunities. Angeline, thank you for all you do for Home Instead and for being a valued CAREGiver! 

October 2013 - Alba

October 2013 - Alba
“Alba is a fantastic caregiver. She is very caring and compassionate. She is able to communicate well with others and my father adores her! My father has improved over the last few weeks and I know Alba played a big part in that. Congratulations Alba!”

- Annette


Alba joined Home Instead in early 2012 and she has certainly proven why she is deserving of being CAREGiver of the Month for October! 

Alba has built trust with all her clients resulting in great feedback from them.  As well, the office staff know they can also trust her to not only be on time, be reliable and follow policies but to also be flexible and supportive in accepting fill-in or last minute shifts.   Alba is proactive and  quietly takes initiative without looking for any fanfare for her accomplishments.  We recently found out from one of her clients that she had been instrumental in helping him achieve a terrific goal.  He had recently been hospitalized which compromised his mobility.  He was very proud to show us on a recent visit that, with Alba's help, he could now walk a short distance without his cane!  This client was clearly delighted, as are we!  Alba, we are proud and thankful that you are a Home Instead CAREGiver!  Thank you!  

September 2013 - Care Team of the Month

September 2013 - Care Team of the Month
Ashley, Nailia, Alpha, Nancy & Trupti
“These girls are great and they’re doing a good job!” 

-Audrey W.


This month’s Care Team - Trupti B, Ashley B, Nailia K, Alpha N and Nancy W - provide 24/7 care to a single client, working together towards her best interests. The communication and bond between them is exemplary and is evident in their reaction to her needs.

This team has Built Trust not only with this client, but between each other and with the office staff who know they can be counted on to step in should a fill-in shift be necessary.  Trupti and Nailia cover 12-hour night shifts and provide reassurance to their client who, although she sleeps soundly, is     comforted knowing someone she trusts is there for her during the night.

This Team Takes the Lead in multiple ways.  They are incredibly responsive, assessing when the doctor needs to be called to address any concerns.  Nancy frequently calls the office for the client to find out which CAREGiver is scheduled, marking it on the client's calendar and alleviating any anxiety for her regarding who is expected - a simple act that provides calm reassurance.  Also, Nancy is     present for all important events because she knows this continuity puts her client at ease.

There are many stories of how this team Share Their Hearts -  Ashley’s reports include accounts of spending time catching up on each others’ lives, sharing musical interests, engaging with her client while watching favourite T.V. shows or doing word jumbles.   Another way in which Alpha Shares Her Heart is in understanding her client's nature.  Alpha is quiet, conscientious and reassuring and very good at knowing when to subtly remove herself and give her client time on her own. 

Ladies, you are very strong representatives of Home Instead and we are so proud to have you as  colleagues!

August 2013 - Girlie

August 2013 - Girlie
​"Girlie is always smiling but what especially stands out about her is that she maintains a positive attitude often in difficult circumstances. She shows such enthusiasm for her role as a caregiver. Before she leaves every day, she reviews her client's needs to ensure everything is set out for others involved in the client's care.  She truly goes 'above and beyond'.  Girlie is very caring and shows great respect for her client.  It is a pleasure to have her as part of this client's care team."

-Suzette C., Tapestry
 

Girlie has been a shining example of living the Guiding Principles of Home Instead.

She has TAKEN THE LEAD by using gentle persuasion to encourage and facilitate her client in becoming a more active participant in her activities of daily living, resulting in a marked improvement in her client's physical and mental well-being.  She routinely keeps tabs on her client's grocery needs and follows up with the Office Team to ensure her client has what she needs.

Girlie has strongly BUILT TRUST by never missing a shift, never calling in sick, always being reliable and on time.

She SHARED HER HEART and ensured that she remained by her client's side     assisting the Tapestry staff when needed during the July 8th rain storm and resulting power outage.

Girlie's quiet, determined ways leave everyone around her feeling calm and reassured. Keep up the excellent work Girlie!  We are privileged to have you lead the way among our Home Instead CAREGivers.

July 2013 - Josephine

July 2013 - Josephine
“Josephine has been with our Mom for quite some time now and has always been extremely reliable, competent and someone we can count on.  But even more, Josephine’s approach to her job is caring and compassionate.  She has always been a calming and reassuring caregiver especially during times when our Mom is anxious or confused.  We are so glad to have Josephine looking after our sweet Mom  - it gives us great peace of mind.  Thank you Josephine!  We all think you deserve this recognition!”


Josephine has been working with one of our live-in clients for quite some time.  She has proven herself to be a kind, considerate and dedicated CAREGiver.  She has a way of dealing with her client that surpasses her CAREGiver responsibilities.  Josephine is a keen observer who is not afraid to ask questions and always strives to improve her skills.  She is well liked by her client and her client's family and is often referred to as 'like family'.  Feedback from CCAC staff has been nothing but inspiring.  Josephine is able to 'go with the flow' and is able to change her caregiving approach to match the mood and behaviour of her client.  When we've needed extra help with a last minute 12 hour shift recently, Josephine was flexible to help out.  She also faithfully reports her hours - in fact, you could 'set your watch by it'!  Thank you so much, Josephine, for all that you do to represent Home Instead so capably.

June 2013 - Marivic

June 2013 - Marivic
“Marivic has a great personality and is very obliging. She is a diligent worker and is always looking for things to do. My wife and I greatly appreciate her help and are grateful for all that she has done for us.”

-Client


Marivic is our June CAREGiver of the Month.  She is a fairly new employee, but has proven to be an exceptional CAREGiver.  In a short period of time, she has made a huge impact on the lives of her clients with her caring and generous heart. Her clients describe her as someone who is all about the details, and yet is able to accomplish so much in a relatively small period of time.  They view her as someone they can trust and rely upon. 

 Just recently, a request was received from a new client asking specifically for Marivic's  services.  This new client indicated that she had heard so many lovely things from her friend, an existing Home Instead client to whom Marivic was already assigned.  Her commitment to Home Instead, as well as, her willingness to Take the Lead are demonstrated by her participating in Focus Groups, CAREGiver Meetings and training programs.  She is a valued employee and we are grateful to have the opportunity to work with her.

May 2013 - Maria

May 2013 - Maria
“Maria is a kind and caring individual, who is doing a fine job with my father. She arrives promptly, attends to meal preparation with efficiency, and always finds time to socialize with him during her visits. Maria has a cheerful, positive attitude, appreciated by both my father and family members. She laughs easily and deals with changes to schedules with flexibility. Getting to know her clients is important to Maria and she goes the extra distance to pamper my dad and make him feel special. It makes me feel relieved to know that Maria is there to take care of my dad when I cannot be at the house.”

- Adrian Stanowski.


Home Instead is proud to present the CAREGiver of the Month Award to Maria D. She is an outstanding CAREGiver and stories like this are not uncommon; all of her clients share the same impression’. She has an amazing ability to address her clients’ needs through her creative skills. Maria really takes the time to think about her clients’ interests and hobbies and offers imaginative ideas and suggestions. She takes on a more active approach regarding her clients’ care and is excellent at reporting changes and offering solutions to the office. 

April 2013 - Sonia

April 2013 - Sonia
Home Instead proudly announces our March CAREGiver of the Month - Sonia F. Sonia has been with Home Instead since 2010 and is a CAREGiver committed to the needs of her client. She is loved by her clients and staff for her care, ability to take initiative and her flexibility. Her caregiving skills are exceptional and she uses strategies that foster alliance building and rapport.

Sonia is known to have a very 'big heart' and her kind, compassionate ways are shown through the care she provides. Her clients describe her as efficient and able to see things that need to be done without being told. Sonia is great at finding ways to engage and motivate her clients like the time her client made a family tree with Sonia’s assistance. Sonia has been quoted as saying "I’m here for my client" and even offered to volunteer some of her own time when her client needed more assistance. Her approach and attitude is what makes her an outstanding CAREGiver and we are proud to call her one of our own. Home Instead would like to thank Sonia for making a difference!

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