We reward our local CAREGivers with CAREGiver of the Month and CAREGiver of the Year awards to show our appreciation for all they do. Home Instead, Inc. also recognizes regional CAREGivers of the Year and one special CAREGiver who shows exceptional dedication is the recipient of the national award — The Mary Steibel CAREGiverSM of the Year Award.This program inspires CAREGivers to strive for excellence. It creates a sense of pride and rewards their hard work, compassionate care and service to others.
Our outstanding CAREGivers are ready to take care of your loved ones, give us a call at (416) 239-2200 and talk to our Home Care specialists.
We are thrilled to introduce our outstanding award winning CAREGivers:
"Emily is great with our mom! Sometimes mom is challenging but Emily somehow manages with such a positive attitude.
Mom really likes her. We will be moving her to a new residence and hope Emily will be able to continue with her care there"
- client's daughter
In just a few months, Emily has showcased her exemplary talents and her ability to “Live Home Instead”.
One of her clients experiences a number of cognitive and physical challenges and Emily builds trust by ensuring that she is always patient and calm with her in spite of these challenging behaviours.
Emily takes the lead by providing consistent and detailed updates that aid the office and the rest of the client’s care team, ensuring that her client receives a high level of quality care. Although quiet, Emily expresses an evident confidence, knowing when it is necessary to be firm with her clients and other times when a more creative solution is beneficial.
Emily is a warm and genuine individual who truly cares for her clients and their families. By being true to her nature, she makes sharing your heart appear effortless.
“Nelyn really deserves this award. She is a great worker and treats me very kindly, with a big smile. She has a long way to walk to come here and care for me, I am glad she is being recognized for all she does”
Nelyn is an amazing CAREGiver who is dedicated to providing excellent care to her clients. She Builds Trust by being consistent with them. Nelyn has a very busy schedule; she works each day of the week and sees up to three different seniors on some days! She currently cares for a client who is very resistant to having new CAREGivers, but her patience and calm manner helps manage her client’s challenging behavior.
Nelyn Takes the Lead by being receptive to what her client needs and through sharing information with her care team. She was astute in recognizing one of her client’s likes and dislikes and communicated this information to support her CAREGiver team. She also Takes the Lead by accepting shifts in all areas we serve – one day she may be in the west end of Etobicoke and the next she’s in North York. The office appreciates Nelyn for this as she takes transit and we recognize this cannot be an easy daily commute.
She Shares Her Heart with her clients by being thoughtful. She always takes the time to get to know each client she sees; even the client’s families are quick to see her genuine and passionate nature. We have received wonderful feedback about Nelyn and know that she doesn’t just work the hours, but more importantly she pays attention to how she spends these hours with her clients. Thank you so much, Nelyn, you are an exceptional CAREGiver!
Mariam is incredible! She completely deserves this award because she is so great with my dad! He will love to know she’s the CAREGiver picked this month!”
- client’s daughter
Mariam builds trust with her clients by being consistent and professional. She has had extensive experience working with challenging clients, including those with advanced dementia. Despite the challenges she faces, on a daily basis, Mariam continues to care for these clients as she would for her own family. Her patience and diligence are beyond remarkable and we are reassured of her ability by the feedback we receive from families and her colleagues.
Mariam takes the lead by being proactive in addressing her clients’ needs. They know that they can always rely on her; she is their advocate and they are confident that important matters will always be managed well. Moreover, she understands that the more you know the more you can do and she frequently signs up for the trainings that we offer. In doing this, she expands her skill set, elevating her ability to provide excellent care to her clients.
Finally, Mariam shares her heart through simple acts of kindness and she focuses on what matters most. She has a great understanding of what is uniquely meaningful to each client and addresses this in a special way that demonstrates how much she truly cares for them. Thank you Miriam, for all your that you do and your gifted ability to impact the seniors of Etobicoke.
“This is much deserved on her end. Both my sister and I are so happy to have her as one of our mom’s CAREGivers!”
CAREGiver Teresa has a very positive impact on both her clients and her colleagues. Teresa is constantly Building Trust with her clients by showing them she is there for them; if a fill-in shift falls within her availability she takes it without hesitation. When a challenging situation arises, she simply doesn’t give up! Teresa works with a high needs client whose behaviour is difficult to manage at times, however, she stays persistent. Teresa’s continued efforts have not gone unnoticed and both the office and resident staff are very appreciative of the care she provides.
Recently, one of Teresa’s clients increased services and only wanted her to work the extra hours. Teresa Took The Lead by being flexible and adjusted her own schedule to accommodate her client’s needs.
Teresa Shares Her Heart through her comforting and gentle nature. Her clients adore her cheerful, upbeat and positive demeanour. She also makes sure that every day is a ‘new day’ for her clients, by being creative with the resources she has on hand.
Teresa, thank you for your loyalty and commitment to both your clients and Home Instead Senior Care!
“Mary has been my CAREGiver since 2010 and has always done an excellent job. She is always reliable and never late. I am very happy to have her as my caregiver.”
As a strong CAREGiver, Mary builds trust with her clients by following through on her promises. Her actions speak volumes and she is always a 100% committed. Her clients rely on her weekly visits and entrust their care to Mary in a number of different ways.
There are countless outstanding acts and services that Mary performs on a daily basis. The office also recognizes and appreciates that Mary always takes the lead by calling the office to get permission before she acts on certain decisions that have to be made. In doing so, she follows policies and procedures and this guarantees consistency and efficiency.
Anyone who meets Mary always comments on what an amazing person she is. It is very easy to see that Mary puts so much love and energy into everything she does and in doing so, she shares her heart.
Mary, thank you for everything you do! You are truly excellent at what you do and your client’s are extremely grateful.
“Christy is absolutely spectacular. We enjoy her and she is a treat to have around. Christy is such a hard worker and we are overjoyed to have had the award presented to her at our home.”
Christy builds trust with her clients by handling all tasks assigned to her with a high level of proficiency. One of her clients faces constant changes to her care plan and schedule but Christy is always prepared to deal with these challenges, and supports her client in the best manner possible.
Taking the lead is another area that Christy excels in. Her craving for perfection, excellent communication skills, and consistent updates allows for both her CAREGiver team and the office staff to provide quality care for her clients.
Christy’s spirit, enthusiasm and motivation is always noticeable through her interactions with others. She shares her heart in many different ways. Her passion for food and cooking is evident and she often utilizes this when caring for her clients, making them feel like they’re in a five-star restaurant.
Thank you Christy! Both your clients and office staff recognize your efforts and want you to know that you are much appreciated.
“Bernie is a wonderful person, I give her a 12 out of 10!! I don’t ever want her taken away from me. She is a great multitasker, she can chit-chat with me while she’s working.”
Congratulations to Bernie for being our July CAREGiver of the Month!
Consistency is the key to success and this is how Bernie builds trust with her clients. Her attendance and punctuality are excellent and her clients compliment her on this. Bernie is a certified personal support worker but takes the lead by attending to other tasks that do not involve personal care. She is quick to notice home help chores that have to be completed and always takes the initiative to offer extra assistance. Sharing her heart is Bernie’s motto and she truly lives with this when caring for her clients. Whether it be cooking for her clients, talking to them in their time of need and managing family dynamics, Bernie is truly an amazing CAREGiver!
Congratulations Bernie! This is a great accomplishment and you’ve worked very hard for it!
"Lucie is a lovely lady. I am so happy to hear that she received this award. She truly deserves it."
Lucie is our June CG of the Month! Her character and passion are infectious and she is loved and respected by both her clients and the office staff.
Lucie builds trust by adjusting her schedule to accommodate her client’s needs. Lucie knows how to balance her busy school and family life with her work schedule . By doing this, she builds trust with her clients by ensuring she follows through with her promises.
Taking the Lead is something that comes naturally to Lucie. She is very aware of changes in her client’s condition and is always quick to follow up on important requirements. Lucie includes her client in home tasks to make her feel independent and important. However, if her client doesn’t want to participate, Lucie is quick to recognize this and takes the initiative to complete the tasks herself.
Lucie shares her heart in a number of different ways. She shares the same language and culture with one of her clients and in doing so enables her client to feel comfortable and at home due to this connection.
Lucie, your commitment, ability, leadership and kind, gentle ways make you shine and you are truly amazing at what you do!
“I am always laughing with Rosemary, we joke together. She is like a daughter to me.”
Building trust is part of Rosemary’s daily routine. She knows how important this is to her clients and on many occasions has made changes to her own schedule to accommodate her client. She also knows if and when to intervene, while still keeping her clients dignity intact, which is essential.
One way Rosemary takes the lead is when she helps her client organize her monthly schedule. Her client cannot communicate in English clearly and Rosemary takes it upon herself to sit with her client and go through the monthly schedule. Rosemary makes sure she is always scheduled on the days her client has appointments and then communicates these changes with the office.
Rosemary shares her heart through her warm, gentle and joyful personality. Engaging her client well is what leads to strong bonds being established and Rosemary’s clients immediately relate to her in every way.
Rosemary, thank you for all the great work you do and we want you to know that both your clients and the office staff are very grateful!
April’s CAREGiver of the Month is Petra. Petra has proven numerous times that she is worthy of this award through her providing high quality care.
Building trust is just part of Petra’s way as she always steps up at the last minute to help the office out with last minute coverage. Petra’s clients value her for this and know the sacrifices she makes in order to accommodate their needs.
Petra takes the lead by paying close attention to detail and offering solutions to issues and concerns that may arise. She is a true professional in every way and this is shown in her interactions with both office and residence staff.
Sharing her heart is something Petra does on a daily basis by engaging her clients in the most creative ways. Her client’s emotional needs are very important to her and the close bonds that result from this are definitely noticed.
Thank you Petra for being such an amazing CAREGiver!
Christine is a true reflection of a Home Instead Senior Care CAREGiver and this is why she is our March CAREGiver of the Month!
Christine knows the value of Building Trust with her clients and she does this consistently by working a regular schedule but also adjusts her schedule to accommodate her client’s needs. There are weeks where her shifts may be extended or have to change and
Christine is always quick to help out. Christine Takes the Lead in so many ways but was recently instrumental in coordinating the renovation work at one of her client’s homes. She communicated effectively with the renovation workers, her clients, her client’s social worker and the office and was responsible for managing the whole process so it wasn’t as stressful for her clients. Sharing her Heart comes easily to Christine. This past
Christmas, she cooked Christmas dinner for one of her clients as she knew they would be alone on Christmas Day and she wanted to make it special for them and ensure they’d have a festive feast!
For all these reasons and many more, we are very grateful to Christine for her dedication and commitment to her clients and Home Instead Senior Care!
- Ellen H
Danielle is a true superstar and this is why she is our February CAREGiver of the Month!
Danielle builds trust in many ways, however, she recently made a very special sacrifice for one of her clients. Her client’s needs increased and there was additional care
requested. Danielle gave up a longer shift in order to work shorter shifts for her client. Both the client and the office appreciated everything Danielle did to make this work out!
Taking the Lead is something Danielle is amazing at and she does this on a daily basis by accepting 2 hour shifts with quite a few clients. Danielle is also quick to pick up last minute shifts and cover for other CAREGivers when the office has shifts to cover.
Danielle Shares her Heart with her infectious smile and energetic personality. Every one of Danielle’s clients have their own specific challenges and because she has ‘won them over’, they are unhappy when they need more care and she’s working elsewhere. Her personal sacrifice in accepting the shorter shifts was because of her caring heart.
"Tenzin is always so caring, sweet and joyful around her client. She adds a personal touch to everything she does."
- Cara L, Client Care Coordinator
The January 2016 CAREGiver of the month is Tenzin! Through her dedication to her clients Tenzin consistently upholds Home Instead’s Guiding Principles and therefore, as a team, we have chosen to recognize her continuous efforts to improve the lives of seniors. Tenzin’s client is blind and also has a hearing impairment so Tenzin builds trust by always working a consistent schedule. Her familiar voice is a source of great comfort to her client who always looks forward to having Tenzin with her. She takes the lead by providing individual care and working together with facility staff to ensure her client’s needs are being met. Tenzin is creative when problems arise and is always willing to provide a solution that works well for all involved. Service Coordinators can be confident when staffing her in assignments as they know she provides high quality care. It is evident that Tenzin shares her heart due to the wonderful things both the facility staff and clients have to say about her. She is a polite and genuine CAREGiver who always has a smile and cheery attitude. Congratulations Tenzin!
"Dianta is always there to help me and look after me. She always thinks and plans ahead to what I might need. She is a lovely, wonderful person. The day isn’t good until Dianta arrives."
- Client, Mrs. H
To close out 2015, we would like to recognize Dianta as CAREGiver of the Month for December 2015, and would also like to congratulate her on her 1 year anniversary with HISC! Dianta works in multiple ongoing assignments, but is able to keep herself organized and updated on every care plan and schedule change. She builds trust by keeping detailed log notes, reporting concerns, and by forming genuine relationships with her clients. Taking the lead is about being an advocate, and this is something Dianta does very well. Recently she reported that her client’s bed is no longer suitable for her. She communicated this concern and helped coordinate the client receiving a more appropriate bed. The holidays are an especially nice time to share your heart. Like many CAREGivers, Dianta will be spending Christmas with one of her clients. Her warm demeanor allows her clients to open up to her about worries, memories, preferences and needs. Ho-Ho-Horray to Dianta! We are so glad to have you in the HISC family!
"Lia has such thoughtful and caring ways. She goes beyond the call of duty. She even gave my mother a gift on her birthday. Her attention to special occasions is very much appreciated by our family."
- Sally W
Your November CAREGiver of the Month has grown leaps and bounds with us in the 2+ years of being part of the Home Instead family. We would like to recognize Lia for her consistency and dedication to her clients and Home Instead!
Lia is originally from The Republic of Georgia where she was a Doctor. She uses her experience and knowledge to build trust by reporting physical, mental and emotional changes in her clients. She provides a supportive, warm environment that allows her clients to build trust very quickly and easily. This CAREGiver regularly takes the lead by covering other CAREGivers, by working numerous overnights and displaying professionalism when working in residences. Although she may have school and personal commitments, she does what she can to accommodate her clients’ needs. Knowing one of her clients likes baseball, she brought in a picture saying “play ball!” and a special cake for her client’s birthday. She goes the extra mile to share her heart; one client even said they “won the jackpot” getting her as a CAREGiver.
Lia is truly an asset to the Home Instead family. Her flexibility and perseverance does not go unnoticed. We would also like to congratulate Lia on the arrival of her new Grandchild! We hope everyone is happy and healthy.
"When Rinelita enters the home, she projects happiness and the sense she is glad to be there. Of course, like everyone else, Rinelita could be feeling any one of a number of different ways, but when she arrives she brings strength and cheerfulness. Rinelita knows how to let the client know she cares. Rinelita is industrious, and looks for things to do to be personally helpful, by helping in the kitchen, or in administering a back-rub or in any number of other ways. She remains happy and helpful throughout the time she is working. This is not an easy job, but it is a job that Rinelita does exceedingly well, which demonstrates that she is willing to do a wide range of jobs exceedingly well."
- Glenn D
She built trust right from accepting her first assignment and became known as a CAREGiver to call when you are in a bind, when you need a fill-in and as someone who will accept multiple on-going assignments regardless of the client’s location or condition. She is an "energizer bunny" who keeps going and going and going! Rinelita takes the lead in many different situations. She has grown so close with one of her clients that she now anticipates her client’s needs before being asked. Rinelita is aware of her client’s current level of pain and does all she can to accommodate and comfort her. She also demonstrates range of motion exercises and speech therapy to maintain and improve her client’s functionality. Whether she is putting her client’s hair up in curlers for a special “beauty day”, or just sitting in the backyard watching the birds and having a laugh, Rinelita shows that sharing your heart is all about the little things. The family tells us Rinelita is like family and they know their parents are in loving and caring hands. For being a “trooper of a CAREGiver”, and someone who everyone can rely on, we ‘tip our hats’ to you Rinelita! Thank you for everything!
“Larah is punctual, alert and provides excellent care. She always has a smile on her face and I consider her my friend!”
Leonore J., client
Larah was a previous CAREGiver from 2011 to 2013 and has recently re-joined the Team after having a beautiful baby girl. Completing the new CAREGiver orientation like a pro, she was soon back out in the community “living” Home Instead! We are always sure to hear from Larah with any updates about her clients’ conditions. She knows just how important it is to not just build trust with her clients, but her clients’ families and the office. Larah ensures her clients always receive the best care possible. Larah shared her heart with her previous client until the day her client, unfortunately, passed away. During her time with Mrs. N, they shared stories about family and on the anniversary of her client’s husband’s death, Larah arranged for it to be included in daily mass and prayed together. This meant the world to Mrs. N. After saying her goodbyes and taking a break, Larah was back taking the lead by accepting a full awake overnight schedule with a new client. Overnights are always difficult, and we applaud Larah (and all CAREGivers) working with a little one at home. Larah’s return to Home Instead was like seeing family again, and we couldn’t be happier to have her back! Congratulations Larah!
'As we live out of town, Grace has been the family my Aunt didn't have here. She has been like an angel for us.'
Robyn, Client’s niece
'I give thanks to God for giving me this award. I really appreciate Home Instead and working for you means so much to me. I was able to overcome my own personal crisis through my experiences at Home Instead. The staff really care about my needs and are very dedicated towards getting me the hours I need and supporting me at all times. Home Instead is an amazing agency to work for as they make everything ’personal’. I am here mostly because of the staff and the other wonderful CAREGivers. I also give thanks to my beautiful client, her family and friends. They truly appreciate the care I provide and constantly encourage me. I love my ‘Auntie Inez’ as she only wants me to call her Auntie. May God Bless you, our clients, staff and CAREGivers!!!'
The Dictionary defines “grace” as: “the exercise of love, kindness, mercy, favor; disposition to benefit or serve another.” We all agree that s a perfect definition of our CAREGiver of the Month, Grace! Grace is an all-star CAREGiver who has worked with not only the Etobicoke office but Mississauga too. Many of you have probably met Grace at a CG meeting or an event, and if you have, we’re sure you remember her! Although she has an outgoing personality, she is sure to take things slow with her clients and not overwhelm them. Grace has built trust with the office and her clients since the beginning; because of that trust, there is never any hesitation about placing her in assignments. Grace has a client who always likes to look presentable and nicely attired, and has her entire life. Grace takes the lead in understanding that importance and makes sure that her client is happy and dressed “just so”. Grace has one of the biggest hearts we’ve ever seen, and recently shared her heart “literally” when she dropped off hand-made crocheted hearts for the office staff. Her smile and warm presence is reassuring and comforting to her clients, and her upbeat attitude is contagious. Grace, thank you for all you’ve done and continue to do. Congratulations!
'Irene is always ready for anything. She is amazing. We go for walks every day; she comes with me to the pool and we sing together. She's something!'
'Thank you! I am so grateful to Home Instead. Thank you to everyone in the office.'
Three thousand, two hundred and thirty three. That is the number of hours CAREGiver of the Month Irene, has worked in less than the 2 years she has been with Home Instead Etobicoke. This lovely lady is always on the go, and brings sunshine with her to every client she cares for.
Irene builds trust with her dependability and her thoughtfulness. She sometimes does sleep overnight shifts and then is up and going to her next client - never missing a beat. She is always there when the Staffing Coordinators need her and represents what a professional CAREGiver is all about. Her Clients' concerns are her concerns and she is sure to
take the lead and communicate it to the office. She is right there to jump in whenever she is needed, and even helped us set up during a CAREGiver meeting! We appreciate how Irene takes initiative and goes the extra mile. Irene is known to
share her heart by singing with her client, a favourite being the alphabet song "A - you're adorable, B - you're so beautiful, C - you're a cutie full of charm...".
Irene has such a big heart she is even spending her weekends this month volunteering her time for the PAN AM games. Irene, we cannot thank you enough! Congratulations!!
‘Steffi is great at communication and is very helpful. We enjoy attending a philosophy discussion group and I value her thoughts and ideas; especially because there is such an age difference. She is very helpful. Steffi is good company.’
‘Working as a CAREGiver for Home Instead Senior Care is a rewarding experience. I was fortunate to work in various settings within the Etobicoke community. My experience has enabled me to adapt to the needs of my clients. Moreover, the training provided by Home Instead has increased my understanding of managing challenging behaviors when working with clients who have
Alzheimer’s and Dementia. The office staff are also very hardworking, accommodating and supportive. They are always there to lend a hand when needed. I really appreciate and enjoy working with my clients and the staff at Home Instead Senior Care.’
“Steffi” is a name often heard in the office, usually followed by things like “Is she available?” and “She would be great for that client! "Now, it’s “Steffi – CAREGiver of the Month June 2015!”
Steffi has been with us for 2 years and has Built Trust so much that she has worked and is staffed with some of our biggest clients. She keeps in close communication, reports any concerns in her assignment and follows through with any task or assignment she accepts. She is someone you can count on.
Steffi can be seen Taking the Lead by being involved in HISC trainings, listening to her clients requests and then acting on them and by going above and beyond the call of duty – always putting her client’s needs first. She has also helped out the office numerous times by jumping in last minute for difficult shifts to staff such as live-in assignments.
Steffi has a naturally calm and warm demeanor and Shares her Heart with her patience and
compassion. She takes the time to really get to know her clients and cares for them as the individuals they are. She even accepted work with a client who had pets, although she isn’t the biggest fan of them. We cannot thank Steffi enough for all she does; she is truly an integral part of the HISC team and has a bright future in Nursing ahead of her. Congratulations Steffi!!!
"Patricia is the best and is always on time. She is always here when I need her. I couldn’t ask for a better CAREGiver. God sent me the best."
"It’s been a terrific year with Home Instead. All the staff members at the office are very nice and polite. Anytime I need help they are always eager to assist me. Most of the other caregivers that I've had the privilege to work with, are hardworking which makes us a great team. I always try my hardest to be there for my clients because I know they need me and rely on me. I always make sure to arrive on time and from the minute I start to the moment I leave, I devote myself to making them happy. It makes me overjoyed to know that I have such a great impact on my client’s life."
May’s CAREGiver of the Month Patricia has a contagious smile and a warm heart. Her compassion and consistency make her an ideal CAREGiver and an outstanding member of the team!
Patricia builds trust by giving detailed reports of activities and always letting the office know of any changes. During her client’s “not so great days”, she provides physical and emotional support and is attentive to her needs. Her client can trust that she will be safe when Patricia is with her.
She can be found taking the lead by being on top of everything and by continually advocating for her client. Her client has recently made great strides in being able to go down the basement stairs again. This makes her very happy and, of course, Patricia is always there guiding and assisting as she always does.
More than just a companion, Patricia and her client are truly friends and “like family”. She shares her heart by having discussions and telling stories, specifically about her client’s cat. Patricia knows her clients stories so well she can often jump right in and fill in the blanks as needed. Thank you, Patricia for all of your patience, grace and for always living Home Instead!
"Last summer our original CAREGiver retired and Elizabeth has been with us since. We are seriously considering extending service as Elizabeth is so good at everything she does."
Elizabeth is a natural CAREGiver and has taken on her role like a “duck to water”. Quick to smile and ever efficient, Elizabeth is not only a tremendous source of strength and comfort to her clients, but to Home Instead as well. She Builds Trust by being a CAREGiving Professional. Realizing that consistent care is important to her clients and their families, she does all she can to accommodate their needs and schedule requests. Always quick to return a phone call or email, communication is something you never need to worry about with this CAREGiver.
Taking the Lead is something Elizabeth has become a pro at doing. She coordinates and executes her clients schedule flawlessly. She ensures that her clients needs are always being met and then goes above and beyond to make suggestions and implement ways to ensure that her clients have everything they need to enhance their quality of life.
Elizabeth can be found sharing stories, smiles and
encouragement at any given moment. She openly Shares her Heart with her gentle manner and reassuring nature which helps relieve her clients stress and anxiety. Elizabeth takes a personal interest in her clients health and happiness.
Thank you for everything Elizabeth, you are truly irreplaceable!
Sunny is just as her name states, bright and cheerful.Sunny
shows great empathy for Mom. Sunny is tender, caring and respectful
about Mom's personal space, comfort and the routines she has
established. She respects her need for private time. Sunny always
"asks" Mom if she can assist, she does not impose herself. In this way,
Sunny has built a semblance of trust with Mom. She actively seeks out
opportunities to learn about Mom, her life and her family, people and
times that are important to her. She engages Mom in quiet conversation
while perusing family photo albums. Sunny brought back music to Mom's
life, playing familiar songs on the piano and providing song sheets for
Mom to sing along! We have come to rely heavily on Sunny and
appreciate how she has slowly and lovingly ingratiated herself with Mom.
Mom is engaged during the day and happy and relaxed when we arrive
home. What a wonderful relief. How lucky we are to have Sunny with us.
-Cathy P., client’s daughter
Sunny K’s kind, quiet and joyful personality shines through. It’s
apparent that she is an innately compassionate CAREGiver. She recently
cared for a very challenging cognitively and visually impaired client
also experiencing paranoia. Building trust with this
client was a challenge but Sunny did everything she could to meet the
expectations no matter how unreasonable they became. She trusted the
office staff enough to eventually confide in us how she was being
treated and to ask to be removed. Even at that, she took the lead
by ‘offering’ to stay in this deteriorating situation for another 2
weeks giving us time to find a replacement. Despite paranoia, Sunny’s
client is ‘very much a lady’ who enjoys being treated specially. Sunny shared her heart by
taking the time to ensure her meals included ‘presentation’ – even
something as simple as serving her chocolate milk in a stemware glass.
They shared a love of music and her client later told us that she missed
Sunny and their discussions about music. Sunny played the piano for
her which her client really enjoyed. Her client’s family told us how
much the Client Journal entries meant to them as they could see how
Sunny engaged their Aunt with her care.
We are grateful to have Thinlay here to help us out. It
gives us peace of mind knowing that she is here in the evenings to
prepare our meals. It ensures us that we have a hot nutritious meal and
neither of us needs worry about using the stove or oven with the chance
of any injury.
-Elsie C, client
Thinlay is a soft spoken, gentle person who’s very passionate about
her chosen career. She reflects the Guiding Principles in her dignified,
respectful and professional interactions with clients, peers and office
staff. She builds trust by being reliable, flexible
and conscientious with all her clients and the office staff. In
reviewing her log, the word that repeats itself over and over is
‘accepted’! When we call, Thinlay is always available and accommodating
our staffing needs! She attends events, meetings and training sessions
and, in fact, attended the CAREGiver Appreciation Day with her daughter,
even though she had a shift shortly thereafter. Taking the lead
comes naturally to Thinlay. One of her clients needed a veranda
handrail installed; Thinlay noticed a service truck that provided the
same work in the neighbourhood and took the lead by requesting an
additional estimate for her client. In the past, Thinlay has also
provided compassionate care to some of our clients living their final
days. It takes compassion and a special ability to ‘share your heart’ in giving the loving care needed for these situations. Thank you, Thinlay.
Rosanna's been looking after mother for over a year as if
she were her own mother! They spend hours sharing stories, laughing and
entertaining each other! She always treats mom with compassion and
respect. Mom teaches Rosanna Ukrainian and Rosanna teaches mom Tagalog
making for interesting interpretations ! Rosanna is a part of our
family. We are very grateful for her.
Patricia W, client's daughter
Our CAREGiver of the Month, Rosanna, brings joy and smiles into her
clients' lives. Her caregiving skills are innate and an ability she has
in abundance. Rosanna is responsible and reliable and her ability to build trust
is a true reflection of the consistency of her timeliness and
willingness to fill in when requested. She frequently adapts her
availability to meet her client's changing needs and places
'relationship before task' making her client relationships "rock·
solid". Taking the lead comes naturally to Rosanna. She
plays a pivotal role in advocating for her client by constantly
updating the office of any changes. She 'requested' a meeting in the
office to discuss her client's declining health and the changes she felt
were needed in the Care Plan to ensure excellent care. Her client and
the family consider her a 'friend' because she shares her heart
naturally through her personality and sense of humour. Her client
insists that she is the 'Sunday CAREGiver' so she can join their whole
family for lunch!
Alpha is very caring and takes great care of my mum. We are very happy with her.
Susan J, client’s daughter
Alpha N is a very accomplished CAREGiver! She has completed almost all of our advanced trainings (CARES,
Gentle Persuasive Approach, First Aid/CRP, etc), but the true essence
of her excellence is how she engages the Guiding Principles.Because Alpha is reliable, responsible and professional she is able to build trust that
achieves long term gains. For example, when her client moved from the
retirement side of a residence to a LTC side, where service is not as
necessary (due to increased facility involvement), the family insisted
no compromise to their services or schedule because they knew that care
would be seamless with Alpha.She recognizes that the her role goes
beyond the literal expectations of any Care Plan and she reacts out of a
sense of empowerment, advocating for he client’s needs in times when
family cannot be present. When her client’s bed and wheel chair were no
longer comfortable she took the lead and communicated
to the appropriate people to have them replaced and when transfers
became a safety risk, she recommended bed baths replace showers. Always smiling, laughing and joking with her client Alpha shares her heart in
the unique way that every CAREGiver can – by being herself. She is a
role model, demonstrating that the CAREGiver role is as much about
creating positive memories as anything else. She has made a profound
impact of the lives of many seniors and it is obvious that to Alpha it’s personal.
"Yegana quickly masters her duties. She is dependable and
diligent, with an inquiring mind and the ability to identify and
troubleshoot problems as they occur. Invariably, she is pleasant, a
quick study, intelligent and keen."
Barry, Mount Sinai
Yegana, a third year nursing student, has only been with Home Instead
since the new year and in a short period of time has become one of our
most notable and acclaimed CAREGivers. Building trust,
the first step in establishing a successful client/CAREGiver
relationship, can be challenging, undeniably so when the care is
required for two clients who both have Schizophrenia. Characterized by a
disconnect for reality, distrust and reclusiveness, Yegana has overcome
obstacles to return their lives to a heightened normalcy. She employed
creative measures (posed as a cleaner) to ensure that her role is not
“in doing” but in teaching them to do for themselves. She is their
advocate, discretely monitoring medications and conscious not to violate
their privacy; she works to ensure proper nutrition and engages them in
activities of daily living. And when Yegana discovered that one of
these clients loved art and music she took the lead to
play them some music using her phone, as their own television and radio
did not work. Her “soft skills” are awesome; she was even a shoulder to
cry on when their mother passed a way, sharing her heart and providing comfort and solace. There are no limits to her caregiving ability. These
few words don’t do Yegana justice because the stories of her successes
are endless. She is a true professional and in the years to come will be
a great asset to the nursing profession.
"Sonia has made the world a better place for my 101 year
old friend who is mostly blind and almost deaf. Sonia is like the
caring daughter Wilma never had and I am grateful for her everyday. I
now have peace of mind that Wilma has the eyes and ears she needs to
continue to live independently, with dignity ... and a lot of love.
Thanks Sonia - you are appreciated!"
Mary Anne M, client’s friend
Sonia is quiet and gentle, but there is nothing understated about her
caregiving ability. Her performance reflects an ease in maintaining
our Guiding Principle and creating Raving Fans.Her client “Wilma” is
101 years old, virtually blind and deaf and compromised by daily
tasks. Their relationship is symbiotic; Sonia is Wilma’s eyes and ears,
ensuring that she maintains the same dignity in older age that she did
in years past. Wilma has always taken pride in her appearance,
described as a “real lady”, and Sonia makes sure she always well-dressed
and presented. Sonia IS like Wilma’s daughter, understanding and addressing her every need. Taking the lead,
she ensures that Wilma is always well attended to and that changes in
circumstance are reported immediately. When it was requested that
CAREGivers provide the office with updated profiles on their client it
became obvious that Sonia knew Wilma “inside and out”.Low key and
well mannered, Sonia also has a positive relationship with the staff at
the facility where Wilma resides. “Sonia has just the right touch and
shares a good sense of humour with Wilma and the other ladies at the
lunch table”. Sharing of her heart is gesture that emotes from her every action and lingers after every shift when she hugs her client good-bye.Thank you Sonia and congratulations on being CAREGiver of the Month for July!
"Nancy's like my family. We have a lot of fun and she know me better than anyone. "
Audrey W, client
Nancy has been recognized in the past as a member of a 'Care Team'
caring for one of our 24 hour clients. This time we would like to
single-out the tremendous way in which she is able to build strong
relationships, exceed expectations and elevate the quality of life of
this client.Since day one, Nancy has anchored a team, enabling her to build trust
with this special senior. In spite of her busy life and personal
obligations, you can always count on Nancy to attend Home Instead
sponsored events, meeting and specialized trainings. She is always
reliable, responsible and professional. She takes the lead
by being her client's strong advocate, arranging and accompanying her
to appointments, organizing her medications and contacting the office
to clarify schedules, lessening any anxiety for her client. Nancy is
empowered and involved.Her relationship with this particular client
has been compared to that of a granddaughter. She is quick to smile and
is often found sharing her heart with her client through trading stories. She is compassionate, thoughtful and herself because to Nancy, ‘it’s personal’!
"Our family is so happy and grateful that Stella is
looking after our Mom. Stella is very professional and knowledgeable
while being gentle, caring and compassionate at the same time -
everything we could possibly ask for in a caregiver for our sweet Mom.
Thank you and Congratulations Stella! "
Martha, client’s daughter
In the months since Stella joined Home Instead, we have grown to
appreciate how fortunate we are to have her on 'our CAREGiver Team'. Currently, Stella is in a live-in assignment caring for a high needs client. She has Built Trust with
her client and her family, as well as, the office staff by being
consistent, reliable, professional, cooperative and so much more!
Outside caregivers involved in this senior’s care, observe that Stella
really Takes the Lead and ensures that they realize the 'priorities'; care is never rushed. While
in Stella’s care, the client is always comfortable and understands
what activity is being done - a priority because the client is blind and
would otherwise experience anxiety. Stella keeps the client's family
well informed at all times and takes every opportunity to get to know
their family’s history so she can have an even closer connection with
their mother. In spite of her client’s lack of sight, Stella shares
pictures from magazines by describing them to her - their company is
always engaging. Stella has very strong communication skills and knows
when to take action to protect her client. Recently, she recognized
that her client wasn't well and her quick actions averted a health
crisis. Stella, you really have a 'Heart' for caregiving and we are
delighted you chose Home Instead!
"Marjorie truly always has Mother's best interests at
heart...be they physical or social. You can tell how much Mother cares
about Marjorie too, as Mother always worries about whether Marjorie has
her gloves and scarf and will get home safely. Even the staff remark on
how well they interact.We certainly consider Marjorie an
indispensable part of our team keeping our favourite "almost 93 year
old" as happy and healthy as possible."
Catherine I, client’s daughter
Although understated in her character (she is both mild-mannered and
gentile), the impact Marjorie makes on her clients is boldly
pronounced! She has a natural ability to build strong relationships and
building trust, taking the lead and sharing her heart are second nature to her. The
families of those seniors whom she cares for have grown to depend upon
Marjorie as their eyes and ears and she has earned their trust. They
indicate that she communicates well, in person, by note and by phone. “Marjorie
provides a real link between family and Mother…. if we are out of town,
we know that she will provide care continuity and the one-on-one
attention that Mother wants. This provides us with such peace of mind.”As
many of these children have active lives, full-time careers, children,
and other commitments, they rely heavily on her ability to take the lead. She is proactive in supporting them and they are confident that any concerns will be identified and reported. “She tells us when anything is needed (usually ahead of time), so we can get replacements before mother has to do without.”Catherine, praises Marjorie for sharing her heart
through simple gestures that add value to her mom’s life - things like
trying to make her comfortable (rubs cream on legs, adjusts pillows),
coordinating her outfits, freshening up her makeup and doing her hair
for dinner, as well as assisting and encouraging her to engage in
meaningful activities such as watching golf, going outside, advising on
We applaud Marjorie on the reputation she has built for herself and for the lives she has impacted!
"Mel is well deserving of this recognition. She is
consistently attentive to my Dad, aware of even the most subtle changes
in his condition. She excels at non-verbal communication and works
seamlessly with hospital staff. Her cheery disposition is a positive
influence that radiates to all around her. She is an excellent
ambassador of all the good and caring that Home Instead represents."
Tim S, client’s son
If we were to search a 'Home Instead dictionary' for the definition
of 'terrific CAREGiver', Mel D's name would appear! She’s part of a
team of CAREGivers with a very high needs client. She’s Built Trust with
the office team by being consistent in her attendance, her hours
reporting, her attitude to her role and her client responsibility.
She’s 'Taken the Lead' by advocating for her
client-when his TV didn't work she kept calling the office until it was
fixed! And when his radio wasn't working well, knowing how important
music is to him, she communicated it to the family on a visit and it was
replaced. She knows he loves playing bingo [apparently he's quite a
'bingo wizard'!] and that he loves to sing so she ‘Shares her Heart’
by ensuring he gets to all the 'sing-a-longs' and bingo games, as well
as many other activities. Besides representing all the Guiding
Principles so well, Mel is simply a 'delight, pleasant, upbeat and
humorous all rolled into one! Thanks, Mel for being such a pleasure and
for choosing Home Instead!
"She is very good and dependable, very friendly and nice to talk to. All around a good companion and CAREGiver."
Stella O, client
"I second everything my Mom said, she has made everyone's life better.”
Michelle O, client’s daughter
Those of us who have the pleasure to work with Holly agree that she Builds Trust by
being a dedicated, caring and consistently hard working CAREGiver who
approaches each assignment with a rare vigor. Despite being an
incredibly busy CAREGiver, she Takes the Lead by using
her initiative to adjust the focus of care for each client, providing
personalized and customized care after discovering activities that
bring happiness and fulfillment to them. She makes her client’s
favourite foods at home and brings them in to share. She Shares her Heart
by planning parties for her clients' birthdays and for holidays. One
family member said that having Holly work with their loved one is like
feeling a huge weight lifted from their shoulders. Another client’s son
said ‘Holly has been working out perfectly and we’re all very happy
with the relationship and everything she has done for mom. Thank you
very much (Holly).
'He’s just outstanding! He is very positive and
supportive, very patient. My brother just loves him. He has done
everything I have asked him to do. Not only does he follow directions
from myself or others, for example when a physiotherapist asks him to
carry out an exercise program, he is also proactive in being able to
identify Steve’s needs. Steve is very engaged with Seminoli. Seminoli
persists in finding ways to meet Steve’s needs."
Ann D, client’s sister
Seminole has proven himself to be an excellent CAREGiver time and time again!
He has Built Trust with both his clients and the
office staff by always being reliable, flexible and never shying away
from a challenge. Seminole Takes the Lead by 'dropping' whatever he's
doing in his personal life to accept shifts that resolve what could have
been serious last minute staffing issues for our clients. His kindness
is never more evident than when he Shares his Heart with his clients by sharing stories with them and making their day just a bit more enjoyable.
At CAREGiver Meetings, it is really heartwarming to see just how
popular he and his 'smiling face' have become amongst his Home Instead
CAREGiver colleagues, as well as, the office staff! We fully agree with
feedback from his clients' families that shows they have a real love
and respect for Seminoli both as a person and as a CAREGiver. He is
trustworthy, reliable and very responsible and he truly 'takes their
place when they can't be with their loved one!
Congratulations, Seminole! You truly deserve this recognition and we're grateful you chose to become a Home Instead CAREGiver!
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