"I have dealt with 3 care agencies in Mississauga to care for my mom and Home Instead is by far the very best.The administrative staff are excellent. They are all professional, accommodating, very responsive and personable. Paul is caring and leads a great team. I love the notes the PSW'S puts into the binder as to what transpired during their visit so we as family can be kept informed. All PSW'S are experienced and quick learners when dealing with complex care which is a blessing. Not true with the other agencies.. I would recommend Home Instead whole heartedly. They are he best option available!!"
"Thank you to Home Instead for their excellent support & care of our father. It starts with the lovely caring service from Paul in the office - he genuinely cares for his clients. We couldn't be more grateful for the sweet Julie who helps with our father 2 days a week - she is literally a ray of sunshine!"
"We are very pleased with Home Instead services. They are courteous, punctual, efficient and very accommodating. We are looking forward to continuing with their services"
"We have been using Home Instead for just over a year to help take care of our mother suffering from alzheimer's - dementia related issued. Cecilia (scheduling) and all the care givers have been phenomenal. Home Instead always makes sure my mother has consistent care and they are very amenable to any scheduling changes that may occur. They are always available to discuss the ongoing changes to my mother's health and together we come up with solutions. I can truly say that Home Instead has helped to relieve some of the stress our family was having due to my mother's illness. In a way, Home Instead takes care of our mother and our family."
"I had the pleasure of meeting caregiver Bernie after I had surgery in April. Bernie was such an amazing help to myself and my family. She came in to our home and knew immediately what she needed to do. I truly believe that my recovery was a much smoother one because of Bernie. Home Instead Senior Care was efficient and knowledgeable. They knew exactly what I needed, and paired me with the perfect caregiver. I would not hesitate to recommend Home Instead Senior Care to anyone for short term or long term care."
"The Home Instead Care Givers were wonderful with my Dad. They responded rapidly to our changing needs and it was such a relief to know we could count on them in all the unexpected emergencies that arose with caring for a sick parent while living in a different city. They were caring and patient and quickly gained my Dad's trust and friendship. I would recommend them highly and with no hesitations."
"We have just started with homestead these past few months and I cannot thank them enough for all the Support and help we have been given for my Mom whom was recently diagnosed with Dementia! It is so hard to work full time and take care of mom and when things happen and you have to run out - thank-goodness for Home Care. Without them and CCAC telling us about them I don't know where we would be!! From the first visit of Casandra coming to the house and then Corina and Paul from the office they are an amazing team! Recently I had to go up north and was unable to get mom into a care center for the weekend and Paul and Corrine were able to co-ordinate a weekend with our worker Sherry and the other lovely Caregivers they had to take care of Mom and it was a success! I am so thank-full for all they do for us and for others on a daily basis! My Mom loves the special spoiling Sherry gives her and feels very safe with them beside her! I Thank-you all from the bottom of my heart for helping my mom and me .... Hugs to you all! "
Carolyn M., client's daughter Etobicoke
"Home Instead is at the top in their field when it comes to providing quality customer service to clients, caregivers and families in the community. Making the hard decision of entrusting an organization with your family is made much easier when dealing with an organization like Home Instead. Their staff go above and beyond to provide excellent service with patience, empathy and hard work to ensure the happiness of all their clients and partners alike. Home instead is truly the definition of a strong and reliable home care service. Thank you for the passion that goes into your service and for your outstanding staff!"
Nicole C. Etobicoke
"What a wonderful organization, very friendly and very helpful. The staff always answer my questions with speed and efficiency. I always know I will have the help I need just a phone call away."
"Connie has been my contact with Home Instead for quite some time now. I find her demeanor refreshing, bubbly, kind and understanding. Most importantly, she is very hands on and proactive with her clients our needs. When there has been a scheduling change. She will take the initiative to arrange for a replacement (regardless the time of day or weekend) – giving her clients peace of mind knowing our loved ones will be taken care of. Notifies her clients of upcoming vacation plans of our Care Providers, and ensures there is a replacement and that replacement shadows the Provider, to minimize disruption of routine. She understands our needs and facilitates in finding the right person to fill the position in providing that care and comfort. I am very happy with the support Connie continues to provide us."
Arlene, client’s POAKingsway, Etobicoke
"Home Instead responded in a timely manner and assigned appropriate caregivers even when our mother’s care needs changed . All staff were professional and caring and treated our elderly mom with respect and dignity. Many went above and beyond their assigned role to ensure mom’s comfort. I would recommend Home Instead to other families."
Pat Norman, client’s daughter The Village of Humber Heights, Etobicoke
"Upon meeting the representative from Home Instead we were immediately at ease. Conversation and our desires were warmly received. Even though our "indecision" lingered, when I called Home Instead in a "panic" in an emergency situation, I was again warmly received. I was patiently listened to and in a "extremely short timeline" Home Instead was able to assist me with someone who willingly and graciously 'filled the bill'."
Cecilia Rexdale, Etobicoke
"I am so glad I found this very professional and caring company. Brenda Enright, the managing director assessed our needs very carefully and as a result we have a lovely, intelligent and compassionate young lady, Elizabeth (Lisa) to help us organizing , cleaning, cooking, shopping and even gardening.
I had occasion to meet Belinda Nazarowicz a registered nurse belonging to the management of this company. My husband and I are very impressed by her knowledge and sincere care of her patients."
Otto and Kathy StrauszIslington, Etobicoke
"Just wanted the office staff and caregivers to know how much my family appreciates the care my father and step-mother are receiving. We are a blended family and things can get chaotic very quickly. The caregivers are always flexible, upbeat and a calming influence. Their personalities are perfectly matched to this type of work. Their skills and training shows in how they interact with their clients. We really appreciate everything that they do for us. Thanks!! "
Carmen Hurren, client’s daughter, Etobicoke
"Home Instead Senior Care has been providing in home help for my mother for six months now, and we have been continually impressed by our experience. They find and identify CAREGivers that are excellent people, and they support them with an office staff to take care of things that come up from time to time. Perhaps you need an extra day because of a statutory holiday, or maybe you'd like to have more days with one CAREGiver and less with another. Whatever comes up, the office staff are immediately accessible, are kind and helpful, and find a way to meet your needs. This is an exceptionally well run organization, combining the best of business efficiency with the best of kind-hearted assurance and helpfulness. It begins with a visit from a Director of Client Care (in our case, Belinda Nazarowycz)) who comes to the home and assesses the needs and the personalities of the family, and then finds an ideal person to be the CAREGiver. After appropriate follow-up, the client begins working with an inside manager who takes care of anything that comes up at all times. Each client has someone to phone who gets to know them, as well as the regular care giver who comes to the house. I highly recommend Home Instead for personal in-home care, and I'm thankful that we found them."
Glenn Davis, client’s son, Etobicoke
Home Instead Senior Care has provided CAREGivers for my mother for many years, both while in a Retirement Residence, and now in Long Term Care. The CAREGivers are well prepared to take care of their clients and do a wonderful job. The office staff always keeps me informed of any scheduling changes, and work hard to make any changes as seamless as possible for my mother. Client visits are also an important feature of Home Instead. I highly recommend Home Instead Senior Care.
Susan Jewell, client’s daughterEatonville, Etobicoke
I hadn't had a good a night’s sleep in the last 4 years living with and caring for all of my mom's needs; recently I have due to the help of Home Instead. Our current CAREGiver is wonderful to mom. I am extremely grateful for HISC's help!
James Scull, client’s sonEatonville, Etobicoke
My CAREGiver represents Home Instead very well. She's very professional when she arrives and she's lovely. I've had people before (to do home help) but she's different. She tells me not to worry when I ask her to do something and says 'that's my job'. When I feel bad that I can't do as much as I could she steps in and does it for me. I can't push a vacuum or lift so it really helps me when she comes. And she LOVES seniors
Irene S., clientRoyal York Gardens, Richview, Etobicoke
Sonia has made the world a better place for my 101 year old friend who is mostly blind and almost deaf. Sonia is like the caring daughter Wilma never had and I am grateful for her everyday. I now have peace of mind that Wilma has the eyes and ears she needs to continue to live independently, with dignity ... and a lot of love. Thanks Sonia - you are appreciated!
Mary Anne M, client’s friendThe Tapestry, Eatonville, Etobicoke
Home Instead worked with us closely to assess my sister's need for support arising from her Alzheimer's disease. They know the effects of the disease and have shown great flexibility in responding to changing conditions. They did an excellent job in matching the CAREGiver to the situation and they have been successful in winning my sister over when she was very opposed to support of any kind. We receive almost daily updates and continue to use their services on a regular basis.
Jane and Georges Simard Richview, Etobicoke
Nancy's like my family. We have a lot of fun and she know me better than anyone.
Audrey W, clientLambton, Etobicoke
Our family is so happy and grateful that Stella is looking after our Mom. Stella is very professional and knowledgeable while being gentle, caring and compassionate at the same time - everything we could possibly ask for in a CAREGiver for our sweet Mom. Thank you and Congratulations Stella!
Martha, client’s daughterNorth Etobicoke
Mum has really bonded with Ruth and to introduce mum to another caregiver would be too much change for her at this time
Ruth has been such a big help to mum and all of us during this challenging time. Mum really enjoys Ruth’s company and we feel very lucky to have such a wonderful person to be so kind and understanding to mum.
Thank you to Home Instead for such a great experience and I will refer your company to anyone I encounter that will be in the same situation as myself
Andrea KirbyThe Westbury, Eatonville, Etobicoke
Marjorie truly always has Mother's best interests at heart...be they physical or social. You can tell how much Mother cares about Marjorie too, as Mother always worries about whether Marjorie has her gloves and scarf and will get home safely. Even the staff remark on how well they interact.We certainly consider Marjorie an indispensable part of our team keeping our favourite "almost 93 year old" as happy and healthy as possible.
Catherine I, client’s daughterEtobicoke
Mel is well deserving of this recognition. She is consistently attentive to my Dad, aware of even the most subtle changes in his condition. She excels at non-verbal communication and works seamlessly with hospital staff. Her cheery disposition is a positive influence that radiates to all around her. She is an excellent ambassador of all the good and caring that Home Instead represents.
Tim S, client’s sonBloor West Village, Etobicoke
At a time when I was reaching the end of my rope caring for two elderly parents in Long Term Care, I called Home Instead Senior Care. With both my parents in a facility one with Alzheimer's and the other confined to a wheelchair and also suffering with dementia, dehydration and difficulty swallowing I was hanging by a thread. The staff at the LTC facility are remarkable and do a fabulous job, but the care my father needs is above a beyond. I spent 9 - 13 hour days caring for him when I could, but maintaining a full time job myself I had reached burnout. Home Instead, from the very first call of desperation, tears and all, were very professional and advised me they could help. In less than 24 hours from that first call I met with a representative who advised me of the various services available. She was instantly a friend and someone prepared to listen with great understanding of what I was going through. She came into my dad's room to meet with him and made several notes to be sure the best match could be made for a CAREGiver. Two people were selected to care for my dad, one on the weekends and one Monday - Friday. All this happened within 2 days. What a relief I felt when the following day my burnout kicked in and I was laid up for almost 2 weeks with a terrible cold, laryngitis and general malaise. I knew that for 6 hours a day there was extra care and companionship at my dad's side, in addition to the care he was already receiving from the facility. I already have referred this service to others, both as a potential help for their care needs and as a potential employer. Home Instead is a lifeline that many may not know is available. It is a professional organization and you are not a "client that pays a bill" you are now a part of their family of CAREGivers, they contact you regularly and make visits to the patient in follow up to see how things are going. In reality they are an extension of you. Caring for elder parents is a huge responsibility and a full time commitment in addition to the regular stresses of raising a family, maintaining a job and a home. I am forever indebted to this service and would highly recommend that if you are reading this, you should call them now and lighten your burden.
Brenda, client’s daughterEatonville, Etobicoke
I second everything my Mom said, Holly has made everyone's life better.
Michelle O, client’s daughterMimico, Etobicoke
Seminoli is just outstanding! He is very positive and supportive, very patient. My brother just loves him. He has done everything I have asked him to do. Not only does he follow directions from myself or others, for example when a physiotherapist asks him to carry out an exercise program, he is also proactive in being able to identify Steve’s needs. Steve is very engaged with Seminoli. Seminoli persists in finding ways to meet Steve’s needs.
Ann D, client’s sisterThe Tapestry, Eatonville, Etobicoke
Bailey & Anne Marie both have a great sense of humour and they are very caring also
Ann T, client’s wife.Etobicoke
Angeline started working with us on a regular rotation this spring. She has definitely become part of our very close knit team whose mission is to make sure that the last stages of living are as comfortable and meaningful as they can make it. Every person on the DLH team who has had a chance to connect with Angeline has commented on her quiet, positive demeanor and her beautiful smile. Thank you, Angeline for becoming part of our family.
Dorothey Ley Hospice, Etobicoke
Alba is a fantastic CAREGiver. She is very caring and compassionate. She is able to communicate well with others and my father adores her! My father has improved over the last few weeks and I know Alba played a big part in that. Congratulations Alba!
AnnetteCentennial Park, Etobicoke
Ashley, Nailia, Alpha, Nancy & Trupti are great and they’re doing a good job!
Audrey W.Lambton, Etobicoke
Girlie is always smiling but what especially stands out about her is that she maintains a positive attitude often in difficult circumstances. She shows such enthusiasm for her role as a CAREGiver. Before she leaves every day, she reviews her client's needs to ensure everything is set out for others involved in the client's care. She truly goes 'above and beyond'. Girlie is very caring and shows great respect for her client. It is a pleasure to have her as part of this client's care team.
Suzette C., TapestryEatonville, Etobicoke
Josephine has been with our Mom for quite some time now and has always been extremely reliable, competent and someone we can count on. But even more, Josephine’s approach to her job is caring and compassionate. She has always been a calming and reassuring CAREGiver especially during times when our Mom is anxious or confused. We are so glad to have Josephine looking after our sweet Mom - it gives us great peace of mind. Thank you Josephine! We all think you deserve this recognition!
client’s daughterJamestown, North Etobicoke
Marivic has a great personality and is very obliging. She is a diligent worker and is always looking for things to do. My wife and I greatly appreciate her help and are grateful for all that she has done for us.
ClientHumber Valley Village, Etobicoke
Dad had more than his fair share of health challenges in his last two months of life but many hands had helped make sure that the last part of his journey had been as comfortable for him as possible.
Your staff is wonderful. It offered the family great comfort when we could leave Dad's room and know that he was in good hands - that there was someone there to assist him when he needed it - through every challenge he faced.Your staff are compassionate, patient and professional people (I even had Janet and Le calling or texting me for updates on Dad's condition)Please thank your entire staff on behalf of my family.
Maria is a kind and caring individual, who is doing a fine job with my father. She arrives promptly, attends to meal preparation with efficiency, and always finds time to socialize with him during her visits. Maria has a cheerful, positive attitude, appreciated by both my father and family members. She laughs easily and deals with changes to schedules with flexibility. Getting to know her clients is important to Maria and she goes the extra distance to pamper my dad and make him feel special. It makes me feel relieved to know that Maria is there to take care of my dad when I cannot be at the house.
Adrian Stanowski.Markland Woods, Etobicoke
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