Our Team

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​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Kitchener-Waterloo, ON and surrounding areas.

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (519) 571-1665 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Jeff & Danielle Matteis – Owners

Jeff & Danielle Matteis  – Owners

Welcome to Home Instead Senior Care. Thank you for taking the time to get to know our extraordinary team. We’re here to help!  

We have been residents of the Kitchener-Waterloo area for many years and are proud to call it home. It was through our own personal experience that we learned, it is not a matter of if we will become caregivers to a loved one, but when. We have both witnessed our families and friends struggle to provide care to elderly family members, while at the same time trying to juggle all of life’s other demands. These experiences started us on the path to becoming Home Instead Senior Care Franchise Owners. We are very proud to lead an organization that makes such a meaningful difference in people’s lives. We could not envision a more rewarding experience than providing the highest quality of care to our community’s seniors and their families.

To us and our team, it truly is personal! You can always depend on Home Instead Senior Care for a compassionate ear and helping hand. We look forward to meeting you and your loved ones.


Lynn Parsons - Office Manager

Lynn Parsons - Office Manager

I started working with Home Instead Senior Care in November 2004 as a CAREGiver. I joined the office team in July 2006. At first it was difficult, as the move resulted in giving up my longstanding clients and the relationships we had developed. However, working in the office allows me to help our CAREGivers build new and meaningful client relationships of their own. Also, I now have exposure to all of our clients and their families and I continue to enjoy building relationships with them.  In addition to general office management, I provide support to all of our other team members as required. Prior to working with Home Instead, I worked as a dental office manager in Oakville. I am a mother to three amazing young adults. To me, it’s all about family and being there for one another.


Brenda Kirkby - Service Coordinator

Brenda Kirkby - Service Coordinator

I joined Home Instead Senior Care in 2013 and was immediately impressed with the warm and welcoming atmosphere throughout the organization. It was very apparent that this was a team extremely dedicated to helping seniors in difficult circumstances by showing compassion, practicality and integrity.  As the head of scheduling, it is always my goal to match every client with the right CAREGiver in order to meet their needs. Prior to working for Home Instead Senior Care, I was employed as a medical administrative assistant to a family doctor for 34 years until he retired.  I thoroughly enjoyed my job and found helping the patients to be very rewarding. Thankfully, I find the same satisfaction working with our clients and CAREGivers here at Home Instead. I have been married to my husband, Terry, for 36 years and together we have three sons.​


Jackie Langan - Client Care Coordinator

Jackie Langan - Client Care Coordinator

I have been with Home Instead Senior Care since 2010. As the Client Care Coordinator, I enjoy meeting with clients and their families to help arrange the care they require. I have always had a connection with seniors and enjoy listening to their stories, as I was fortunate enough to be very close with my grandparents. I have personal experience dealing with Alzheimer’s and have seen first hand how it can impact a family. I am a strong advocate of keeping family close and together. With my educational background in social studies and palliative care, I truly enjoy being able to help others in any way possible. I was born and raised in Waterloo. My husband and I have twin, adult sons. 


Julia Hendry - Recruitment & Engagement Coordinator

Julia Hendry - Recruitment & Engagement Coordinator

After spending 25 years in customer service in both England & Canada, I joined Home Instead Senior Care in 2011 as a CAREGiver. Immediately, I was matched with some amazing clients with whom I created a very strong bond. It was over this period of time that I realized this was the profession I should have been in right from the beginning. Soon after, I was offered the position of Recruitment & Engagement Coordinator, a job I truly enjoy. My prior experience as a CAREGiver gives me meaningful insight into what our amazing CAREGivers do each day. It also enables me to provide valuable support to them based on their individual situations.

I was born and raised in England. At the young age of 21, I moved to Cape Town, South Africa, where I met my Husband, also an English expat. We married in 1996 and moved to Ontario. Together we have 2 children in their early teenage years that keep us very busy with their horseback riding & soccer. Life is busy, but I wouldn’t change a thing!​


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