"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
In June 2003, during the early weeks of owning Home Instead Senior Care, Jeanie Burke's franchise in Halifax was a one-woman operation.
She was busy getting the word out, booking clients and recruiting caregivers. By September, the phone was ringing off the hook - a vicious cycle had formed with more clients than caregivers so, like any good entrepreneur, she did whatever it took to get things done. Since then, she has gone from a one-woman show to having over 160 people on staff. She leads her team in maintaining a position of client-focus. After all, the aim of Home Instead Senior Care is about giving people peace of mind; about taking care of a family's most beloved members.
Jeanie has so many wonderful memories from her time with Home Instead Senior Care and is looking forward to many more. This is a business she can feel good about at the end of the day. She is providing for her family while helping others. With the help of Jeanie and her team, clients can hang on to a normal life. She's never heard anyone say, 'I'm looking forward to going to a nursing home when I get older.' Everybody wants to stay at home and when all is said and done, she helps make that happen.
As Scheduling Coordinator, Nicole is responsible for helping to find a compatible match between our CAREGivers and our clients. She helps support both clients and CAREGivers to ensure the best possible care for clients and a pleasant work experience for our CAREGivers.
Nicole has a Bachelor of Arts with a major in Psychology from Saint Mary's University. Having felt the effects of aging grandparents firsthand, Nicole has witnessed the positive impact caregivers can have on the family unit. Nicole and her family are grateful for the assistance they received during the difficult times and she is honored to work within a company who strives to provide the same assistance to other families.
Natalie is responsible for the implementation of internal and external communication initiatives to Home Instead Senior Care's stakeholders. She also works closely with the client services team, helping to ensure our clients receive the best care possible.
Natalie has a Bachelor of Business Administration from St. Francis Xavier University with a focus in Marketing. She has seen how the stress of caregiving for family members has affected her mother and she has a personal interest in being able to help primary family caregivers have the rest and relief they need to keep caring for their loved ones.
Lindsay graduated with a Licensed Practical Nursing Diploma from NSCC. While in school, she worked as a PCW at Melville Lodge Nursing Home and as a CAREGiver with Home Instead Senior Care.
After graduation, Lindsay worked as an LPN at the QE II Halifax Infirmary in Orthopedics for five years. She very much enjoyed her experience assessing patients' needs on a daily basis, ensuring a safe return home from hospital. She was also able to consider any extra supports that may need to be put in place prior to a discharge home. Lindsay has always worked closely with both patients and their families. Although she loved working in a hospital setting, home care has always been her passion.
As Client Care Coordinator, Lindsay is responsible for assisting new and current client's access resources that will become a part of their tailored care plan. Her experience as a Licensed Practical Nurse allows for her skills to be applied while working closely with our clients and their families, ensuring they receive the best care possible.
As an Administrative Assistant, Brittany performs organizational and office support activities so that daily processes are running smoothly. She is also a part of the Client Services team where she strives to ensure clients are matched with a CAREGiver best suited for their needs.
Brittany has a Bachelor of Arts majoring in Psychology, along with a certificate in Human Resource Management from Saint Mary's University. Brittany recognizes the importance of senior care through personal involvement with helping her mother and father care for her grandparents. Through the experience of her grandfather's illness with Alzheimer's disease, she recognizes the need for professional care and assistance. She is proud to be a part of the Home Instead team knowing that they bring peace of mind to both clients and their families.
Michelle joins the Home Instead team as Client Care Coordinator in
the Client Services department. Drawing from her previous experience as
a Health Navigator with Northwood Retirement and Assisted Living, Michelle is able
to continue linking seniors with the necessary resources they need to
continue living independently at home. Her background as a Licensed
Practical Nurse allows for her extensive experience and health care knowledge to be
applied while actively working with our clients and their family members.
Kristen has a Bachelor of Science from Dalhousie University, along with a certificate in Human Resource Management from Saint Mary's University. Kristen has first-hand experience caring for family members during their recovery after an extended hospital stay and values the importance of quality home support and companionship.
Throughout Kristen's experience in the hospitality industry, she has worked with various teams and organizations where she has developed a reputation of raising standards for customer service and satisfaction. Her professional training, experience, and ability to understand the evolving needs of our clients allow her to identify compatible personalities when matching clients and their family members with a caregiver.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.