Office Coordinator (Graduate to Opportunity Program)

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Home Instead Senior Care
 
Home Instead Senior Care is Nova Scotia’s trusted provider of comprehensive in-home care services for older adults who wish to remain living at home. These services may include: assistance with trips to the doctor, reminders to take the right medication at the right time, meal preparation, light housekeeping, personal care and even Alzheimer’s and dementia care. The result is companionship allowing seniors to feel safe and independent while they age in place in the home they've lived in for years.

Home Instead Senior Care is seeking a highly organized and personable individual to join our team!  The successful candidate will be responsible for the following and have the below qualifications.   This position is part of the Graduate to Opportunity program.  
 
Key Responsibilities:                                                                            
  • Utilize multiple phone lines to promptly answer incoming calls. Apply customer service protocols to address caller’s needs or appropriately route caller to other office personnel
  • Schedule and coordinate 100% of assigned case load in an efficient, effective and timely manner, while ensuring outstanding customer satisfaction
  • Monitor Caregiver check-ins for assigned case load. Promptly identify tardy Caregivers, notify client of delay, and determine appropriate remedial actions, if necessary
  • Handle call-outs or emergency schedule changes with little or no advance notice. Identify available Caregivers, re-staff schedules, and notify client of changes
  • Notify team of outstanding client issues at the end of each day and maintain a list of replacement Caregivers for use by the designated overnight / on-call personnel
  • Participate in overnight / on-call duties 1-2 evenings per week and every 3rd weekend
  • Maintain Client and Caregiver files in accordance with policies and procedures
  • Contact and schedule Caregivers for various training sessions and meetings
  • Assist with recruiting new CAREGivers, screening potential CAREGivers, and check references
  • Promote benefits of CAREGiving as a rewarding career
  • General reception duties
 
Qualifications
  • Candidate MUST be a recent graduate (an individual who has successfully completed a post-secondary program within the dates November 2, 2016 and December 4, 2017) – education with a focus in business, marketing, accounting or Human Resources is preferred 
  • Minimum 2+ years of experience in a fast-paced, deadline-driven administrative role
  • Exceptional ability to manage own workflow to ensure quality and efficiency
  • Ability to present a confident, professional demeanor
  • Ability to learn new skills and processes quickly
  • Excellent written and verbal communication skills
  • Self-motivated and can deal with ambiguity
  • Familiarity with Halifax and surrounding areas

To be considered for this opportunity, please submit your cover letter and an up-to-date resume in a merged document  by applying online or by email to halifax@homeinstead.com with the subject containing OC - GTO by Monday November 20th.

Each Home Instead franchise is independently owned and operated.

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