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Our Team

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Ottawa

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (613) 434-1716 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Lesley Sullivan: Owner

Lesley Sullivan: Owner

​As owner, Lesley has been involved in all decisions pertaining to the business. Client and CAREGivers may call Lesley for any questions on invoices or payroll. Lesley is also prime on promotional ideas, such as Be a Santa to a Senior.


Mark Sullivan: Owner

Mark Sullivan: Owner

​As owner, Mark remains involved in all decisions pertaining to the business. Mark is regularly out of the office visiting community contacts, clients and CAREGivers.


Lisa C., Case Manager

Lisa C., Case Manager

Lisa, joined the Home Instead team in April of 2010. She has over 25 years of experience working with seniors. Most of those years were working with seniors with Alzheimer's or other Dementia's. Lisa visits with potential clients and does an assessment of home care needs, offering recommendations for care plans and changes to increase senior safety at home.  Lisa works with the client and the family to develop an individualized Care Plan. She ensures that clients are best matched with compatible CAREGivers to receive the highest standard of care. Lisa maintains personal, ongoing communication with the client and their family, as well as their CAREGiver ​


Shaun S, Office Manager

Shaun S, Office Manager

​Shaun is the first point of contact for new client inquiries and works with the office team to ensure service meets client expectations. Shaun has many years of experience in Customer Service and truly enjoys meeting with clients and caregivers.​


Sarah N, Staffing Coordinator

Sarah N, Staffing Coordinator

​Sarah has a Developmental Service Worker diploma and 6 years of service in the industry.  Sarah handles day to day schedule changes as well as payroll and invoicing.


Brent S - Business Development Manager

Brent S - Business Development Manager

Brent meets with clients and community partners to keep them aware of new developments in Home Instead’s service offerings as well as any new public education programs that have been launched.  Brent ensures that the community partners are more than pleased with the service we provide and that they continue to refer potential clients to Home Instead.


Kathy D., After Hours Staffing Queen

Kathy D., After Hours Staffing Queen

​After Hours Staffing Queen Kathy has the unenviable task of dealing with calls after 5:00pm. Staffing is always a stressful role, particularly after 5:00pm.


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