"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Lisa, a PSW, joined the Home Instead team in April of 2010 after over 20 years in the health care field. As advocate for our CAREGivers, she will mentor them from initial interview through the various stages of training.
Brent meets with clients and community partners to ensure the service we provide is up to Home Instead standards.
Shaun is the first point of contact for new client inquiries and works with the office team to ensure service meets client expectations.
Lesley manages the CAREGiver hours and the time reporting system that supports them. She also manages scheduling for existing clients and is the first point of contact for invoice questions. CAREGivers should call her to discuss payroll questions or changes to schedules due to change in availability, holidays, service changes, etc..
After Hours Staffing Queen Kathy has the unenviable task of dealing with calls after 5:00pm. Staffing is always a stressful role, particularly after 5:00pm.
As owner, Lesley has been involved in all decisions pertaining to the business. Client and CAREGivers may call Lesley for any questions on invoices or payroll. Lesley is also prime on promotional ideas, such as Be a Santa to a Senior.
As owner, Mark remains involved in all decisions pertaining to the business. Mark is regularly out of the office visiting community contacts, clients and CAREGivers.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.