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Careers

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​​​​​​​​Thank you for your interest in joining the Home Instead Senior Care team. Below is a list of the current job opportunities in Greater Victoria. To take the next steps in contacting us, please click the 'Employment Inquiry' button for the job posting of your choice.

Current Job Openings​​

Part-time to Full-time CAREGiver™​​​

Home Instead TC Box Career Ad 5.jpg

1595 McKenzie Ave Suite 222
Victoria, BC V8N 1A4
Serving Victoria, Oak Bay, Gordon Head, Royal Oak, Cordova Bay, Saanichton, North Saanich, Sidney, Brentwood Bay, Esquimalt, View Royal, Colwood, Langford, Metchosin, Westshore & Sooke.

CAREGiver

Job Details

CAREGiver
 
Home Instead Senior Care is looking for caring and compassionate CAREGivers to become a part of our team and join our mission of enhancing the lives of aging adults throughout our community.  Home Instead Senior Care provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion.
 
Duties include, but are not limited to:

  • Companionship and conversation
  • Light housekeeping tasks and meal preparation
  • Medication and appointment reminders
  • Assistance with grooming and bathing
  • Assistance with toileting and incontinence issues
  • Alzheimer’s Care
 
*No previous experience necessary – skills training provided by Home Instead Senior Care*
 
Requirements to be a CAREGiver:
  • Ability to treat and care for seniors and their property with dignity and respect
  • Ability to communicate with clients in a friendly and congenial manner
  • Complete a criminal background check, a vulnerable sector check, 3 professional and personal references
  • Possess a valid driver’s license is an asset, but not essential. Driver’s abstract is required.
  • Possess a vehicle with valid auto insurance is an asset but not essential.
We have a variety of shifts available with competitive pay and benefits.  Find out more about this fulfilling career opportunity at homeinstead.com

Each Home Instead franchise is independently owned and operated.

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Client Care Coordinator

Job Details

We are currently seeking a Client Care Coordinator who has a passion for seniors to join our team. This Full Time position involves managing quality assurance with extensive one-on-one interaction with our clients and families. This person is responsible for effectively managing multiple demands that come with the changing needs of the clients. This individual must be able to work in a fast-paced organization and possess excellent communication skills, be service-oriented and have the ability to work well in a team environment. We offer a competitive wage, benefits, along with professional on-going training. We look forward to learning how your experience can aid us on our mission to enhance the lives of aging adults and their families.

Client Care Coordinator Job Description


Peace of Mind Care Inc. dba Home Instead Senior Care

Objective:

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiverSM introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Qualifications:

  • College degree preferred
  • Nursing (RN or LPN) or healthcare Social Work experience preferred
  • 3+ year’s experience in home care, health care or senior-related industry required and equivalent combination of education and work experience may be considered.
  • Excellent oral and written communication skills and the ability to listen effectively
  • Ability to work independently, maintain confidentiality of information and meet deadlines.
  • Demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Ability to work evenings and weekends when necessary
  • Must possess a valid driver’s license & required auto insurance

Primary Responsibilities:

  • Reflect the core values of Home Instead Senior Care
  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
  • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
  • Work with other team members to coordinate various aspects of a client’s care.
  • Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
  • Create and maintain client and responsible party records documenting all quality assurance meetings.
  • Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
  • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
  • Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
  • Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Maintain regular attendance at the office to execute job responsibilities.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:

  • Participate as needed in all CAREGiver meetings
  • Conduct Family Education sessions as needed
  • Perform any and all other functions deemed necessary

Knowledge, Skills and Abilities:

  • Must have an understanding of and uphold the policies and procedures established by Peace of Mind Care Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
  • Must demonstrate knowledge of the senior care industry
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
  • Must have the ability to present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must be patient and congenial on the telephone
  • Must have computer skills and be proficient in Excel and Word
  • Must have the availability to work evenings or weekends as required
  • Must have the ability to perform duties in a professional office setting
  • Must have the ability to work as a part of a team

Each Home Instead franchise is independently owned and operated.

Please note, while we would like to connect with everyone interested in this position, only applicants chosen for interviews will be contacted.

Home Instead Senior Care® provides in-home personalized care, support and education to help enhance the lives of aging adults and their families right here in Victoria, BC. At Home Instead Senior Care, it’s relationship before task, while striving to provide superior quality service.

Each Home Instead franchise is independently owned and operated.

View Full Job Details
Apply
Please enter your first name
Please enter your last name
Please enter your phone number
Please enter your email
By submitting this form, you consent to receive emails from Home Instead, Inc. and to be contacted by Home Instead, Inc. and its franchisees. Please note that you can withdraw your consent at any time.
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Service Coordinator

Job Details

We are currently seeking a Service Coordinator who has a passion for seniors to join our team. This Full Time position involves managing scheduling with extensive one-on-one interaction with our clients and families. This individual must be able to work in a fast-paced organization and possess excellent communication skills, be service-oriented and have the ability to work well in a team environment. We offer a competitive wage, benefits, along with professional on-going training. We look forward to learning how your experience can aid us on our mission to enhance the lives of aging adults and their families.

Service Coordinator Job Description


Peace of Mind Care Inc. dba Home Instead Senior Care

Objective:

The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Qualifications:

  • College degree preferred
  • 1+ year’s experience in home care, health care or senior-related industry required and equivalent combination of education and work experience may be considered.
  • Excellent oral and written communication skills and the ability to listen effectively
  • Ability to work independently, maintain confidentiality of information and meet deadlines.
  • Demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Ability to work evenings and weekends when necessary
  • Must possess a valid driver’s license & required auto insurance

Primary Responsibilities:

  • Reflect the core values of Home Instead Senior Care
  • Answer incoming calls in a friendly, professional and knowledgeable manner.
  • Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Follow up with all client and CAREGiver issues to ensure their problems are resolved.
  • Enter and maintain accurate client and CAREGiver records in the software system.
  • Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our current client needs.
  • Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
  • Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
  • Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
  • Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
  • Conduct Service Inquiries and Care Consultations following the consultative sales process.
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:

  • Participate as needed in all CAREGiver meetings
  • Perform any and all other functions and responsibilities deemed necessary

Critical Numbers:

  • Maintain client schedule two weeks in advance for all of our clients.
  • Maintain updated and accurate CAREGiver availability and personnel information.
  • Utilize CAREGiver availability each week.
  • Reduce CAREGiver overtime.

Knowledge, Skills and Abilities:

  • Must have an understanding of and uphold the policies and procedures established by Peace of Mind Care Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Must present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must be patient and congenial on the telephone
  • Must have computer skills and be proficient in Word and Excel
  • Must have the availability to work evenings and weekends as required
  • Must have the ability to perform duties in a professional office setting
  • Must demonstrate knowledge of the senior care industry

Each Home Instead franchise is independently owned and operated.

Please note, while we would like to connect with everyone interested in this position, only applicants chosen for interviews will be contacted.

Home Instead Senior Care® provides in-home personalized care, support and education to help enhance the lives of aging adults and their families right here in Victoria, BC. At Home Instead Senior Care, it’s relationship before task, while striving to provide superior quality service.

Each Home Instead franchise is independently owned and operated.

View Full Job Details
Apply
Please enter your first name
Please enter your last name
Please enter your phone number
Please enter your email
By submitting this form, you consent to receive emails from Home Instead, Inc. and to be contacted by Home Instead, Inc. and its franchisees. Please note that you can withdraw your consent at any time.
All fields required
Office Details:
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