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Recruitment and Engagement Coordinator

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Home Instead Senior Care®

Recruitment and Engagement Coordinator Job Description

 


2569871 Ontario Limited d.b.a. Home Instead Senior Care

 

Objective:

The Recruitment and Engagement Coordinator is expected to perform a variety of duties for the recruitment of CAREGiversSM. The Recruitment and Engagement Coordinator is expected to recruit, screen, hire, train, and engage a staff of CAREGivers in order to provide the highest quality service to clients.

 

 

Primary Responsibilities:                                                                              

  • Reflect the core values of 2569871 Ontario Limited, (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
  • Answer each employment inquiry in a friendly, professional and knowledgeable manner.
  • Develop and implement new recruitment strategies online and within the community.
  • Schedule and conduct applicant interviews in an efficient and professional manner.  
  • Following the Home Instead Senior Care Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREGivers.
  • Create and maintain all employment records including but not limited to TD-1 form and all other employment related documents.
  • Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead® Standards and additional optional training.
  • Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
  • Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution
  • Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Prepare and publish the monthly newsletter within the deadline
  • Evaluate and update all orientation and training materials as needed
  • Plan and successfully execute all CAREGiver meetings
  • Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

 

Secondary Responsibilities

  • Conduct client/CAREGiver introductions as needed
  • Perform any and all other functions deemed necessary

 

 

Critical Numbers:

  • Maintain no more than  X% in CAREGiver turnover
  • Maintain at least X% in CAREGiver utilization
  • Maintain at least X numbers of CAREGiver Applicants each month
  • Conduct X interviews each month
  • Hire X CAREGivers each month
  • Achieve X PEAQ® CAREGiver satisfaction scores
  • Maintain compliance with Home Instead Senior Care Training Standards

 

Education/Experience Requirements:

  • High school graduation or the equivalent
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license

 

Supervisory Responsibilities:

  • This position will be responsible for overseeing all of the functions performed by the CAREGiver staff

 

Knowledge, Skills and Abilities:

  • Must have an understanding of and uphold the policies and procedures established by 2569871 Ontario Limited, (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
  • Must demonstrate knowledge of the senior care industry
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Must present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must be patient and congenial on the telephone 
  • Must have computer skills and be proficient in Excel and Word
  • Must have the availability to work evenings or weekends as required
  • Must have the ability to perform duties in a professional office setting
  • Must have the ability to work as a part of a team
Must demonstrate excellent organizational skills

Each Home Instead franchise is independently owned and operated.

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