Horlick Family

Our experience with Home Instead began in late August of 2011.  Our family found that caring for my father, Lewis at home was becoming extremely difficult.  At the age of eighty-eight, he was suffering from extreme anxiety and dementia and was unable to sleep for any length of time.  Once the services of Home Instead were engaged, the quality of life for mother and I improved dramatically.  Our first caregivers took charge and looked after many household tasks that had not been properly done in quite some time.  I really appreciated this.  Our Home Instead staff required very little direction and this allowed me to leave and look after other things out of the home.  Our night staff provided safe and secure company for Lewis and also allowed Ruth and I to have restful sleeps after many long nights.  

As time progressed, Lewis' condition quickly deteriorated.  Our Home Instead staff were exemplary in their kindness and patience toward him.  Our father was impatient and could be very difficult, however the level of compassion demonstrated was tremendous.  Our family were able to keep Lewis at home until only four days before his death when he was admitted to Royal University Hospital on October 19, 2012.  He died four days later at the age of ninety, in the hospital where he had worked for sixty years.  Home Instead staff were present at the funeral of both of our parents.  This show of respect and quality of service was greatly appreciated by our family.  

Home Instead caregivers then focused their attention on our mother Ruth.  Ruth was direct and had high expectations.  These were always met on a daily basis.  The caregivers were quickly enlisted in the daily completion of puzzles, word searches, use of the dictionary and encyclopedia.  The personal care that Ruth received was excellent.  Personal hygiene and looking her best were always encouraged by her caregivers and Ruth appreciated this.  The caregivers were also terrific in accompanying mother to the concerts and social events she loved.  Ruth celebrated her ninety-fifth birthday on September 25, 2015.  The Home Instead staff provided care to Ruth until early October of 2014.   

Our family is extremely grateful to have had the care, expertise and compassion of the entire Home Instead staff who were committed to the best possible care of our parents.   

Thank you Home Instead 

Allan Horlick (on behalf of our family)  

April 9, 2017

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