Dear Greg and Karen,
we first approached Home Instead, we had just moved my mother to an
assisted living facility from her home of sixty years. During the
previous six months she had suffered the loss of her husband and
undergone separate hip and knee replacements. That was probably the low
point of her life. Our small family spent as much time as we could
providing moral support and tending to her personal needs, but taxing as
that was, it left little time for simply visiting with her.
the community we moved her into was bright and cheery and provided her
basic daily needs, it couldn't make up for her diminishing independence
and mobility. Her world had not only changed dramatically, but it had
gotten much smaller. She became understandably depressed and even
miserable at times. It wasn't until we brought in Home Instead that
mom's mindset started to improve, making things a bit easier for
First, we met with a care
manager from Home Instead to talk about things from our perspective.
Next, she went to mom's home and did a thorough assessment of her
personal state, her background, her hobbies, her likes and dislikes, her
surroundings, as well as her abilities and inabilities. Afterward, we
all settled on a schedule that would fill in some of the blanks in mom's
regimen, as well as a list of tasks and objectives for caregivers. That
was over three years ago and we never looked back.
don't know what we would have done without the devoted, respectful
caregivers that showed up without fail on time, on schedule each and
every day. It wasn't long before Mom started looking forward to their
visits. She always appreciated their genuine caring approach. After a
while, Home Instead was able to provide a designated care giver which
helped provide not only a predictable routine, but a sense of trust that
allowed a friendship to develop and grow.
I appreciated overall was the professional yet genuinely caring
attitudes of all the people we dealt with at Home Instead. I seldom had
any need to call them, but they kept in touch regularly, letting us
know when they discovered something odd or unusual or that needed
attention. Moreover, their advice and suggestions were always
appreciated and spot on, evidence of their broad knowledge and
Mom's overall health
continued in a steady decline, though the last six months when she was
completely bedridden were the toughest. But the Home Instead caregivers
continued on schedule, remaining by her side doing absolutely everything
they could to make her comfortable, working closely with the resident
care manager and the palliative nurse, so as not to step on
I can't say enough
about the professional, respectful and compassionate attitudes displayed
by each and every person I dealt with at Home Instead. Without
hesitation, I would recommend them to anyone whose loved one is going
through a situation similar to my mother's.
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