Caregiver of the Month

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Home Instead Caregiver

A tradition of great caregiving means that we take care of our own as well as we take care you and your family. 

At Home Instead Senior Care Mississauga, we reward our local CAREGivers with CAREGiver of the Month and CAREGiver of the Year awards to show our appreciation for all they do. Home Instead, Inc. also recognizes regional CAREGivers of the Year and one special CAREGiver who shows exceptional dedication is the recipient of the national award — The Mary Steibel CAREGiverSM of the Year Award.

If you want our outstanding CAREGivers to work with your loved ones give us a call at (905) 276-2273 and talk to our Home Care specialists.

This program inspires CAREGivers to strive for excellence. It creates a sense of pride and rewards their hard work, compassionate care and service to others.

We are thrilled to introduce our outstanding award winning CAREGivers:​

March 2018 - Hyacinth

March 2018 - Hyacinth

"Hyacinth is amazing with my mom.  She instantly took the lead in her care and has been consistent ever since.  I know I can depend on her when my brother and I are at work."        

client’s daughter

Hyacinth has travelled long distances to accommodate urgent staffing needs. Hyacinth has remained in unfavorable assignments until a  replacement  is found.  Over and over again, Hyacinth shows commitment and builds trust by putting others’ needs first and proving that she is reliable

Hyacinth is open to new experiences.  She approaches challenging assignments with determination.  She is not easily scared from the unfamiliar and will utilize all her resources, including her Team for support.  She takes the lead by showing initiative and proving that she is empowered.

Hyacinth shares her heart by finding meaningful ways to engage her clients. One of her clients who has advanced Parkinson’s refused to go downstairs for activities; Hyacinth will bring in books, crossword puzzles, and her favorite snack until she is ready.

February 2018 - Misha

February 2018 - Misha

"From the beginning Misha introduced herself to my parents in a very respectful way. Immediately I realized this woman was someone that is a great listener and someone who takes initiative."

                                   - client’s daughter

Misha builds trust by being confident in assessing her client’s needs. One of her clients mentioned that it was hard for her to leave her husband at home however when Misha is there she knows he is in good hands.  She doesn’t have to worry and is able to go out and enjoy the respite that she needs.

Misha took the lead with a  new client by looking through the client journal and reading the previous CAREGivers’ notes.  Misha knows that “the more you know, the more you can do”.  The client was very happy to see her going through the journal, it showed her willingness to learn.

Misha consistently shares her heart with all of her clients by    being herself and brightening their days. She learns as much as she can about each client and treats them with dignity and respect.  She thinks with her heart and acts with compassion.

January 2018 - Marilez

January 2018 - Marilez

"Mary is amazing, she does so well with my Mom, and understands my Mom’s needs before she even says anything. Marilez’s compassion, courteous and commitment to my Mom has  contributed to my Mom’s quality of life so positively, I am grateful."

- client’s daughter

Since Marilez joined Home Instead Senior Care, we have received rave reviews regarding  her level of care.  She is punctual, presents well and is always ready to start her day on a positive note. Marilez builds trust with her clients and the office by her commitment. She is a go-getter and strives to do well by her clients.

When she has any questions or concerns, she calls the office to follow up as well and she reports any changes in the client journal to ensure other CAREGiver’s are looped in. She takes the lead by ensuring her client has had breakfast and is ready to go about her day.

As her client really prefers to listen to music, she gets creative to keep her entertained and busy. Marilez is always sharing her heart when she is with her clients.  She learns her client’s routines flawlessly to ensure their needs are met 100% of the time.

December 2017 - Rutchell

December 2017 -  Rutchell

"Rutchell is very interactive and always planning activities to do with my mom when she is with her. She gets creative and has downloaded Filipino music for my mom - the oldie songs she likes."

- client’s daughter

All of Rutchell’s clients have great things to say about her! The common theme being that they couldn’t get along without her, she is a hard worker, professional and a good “fit”.

Rutchell makes her clients a priority and when a last minute shift request comes from one of them, most often she makes herself available. Shebuilds trust by being reliable and flexible with her availability.

Shetakes the lead by ensuring that she is prepared for her assignments. When she accepts a shift, she addresses anything that she needs clarification on. She also follows up with the office if she has any feedback, especially if there changes to the client’s condition or if changes to the care plan are needed.

One of Rutchell’s clients has progressive dementia and was resistant to personal care. Rutchellshared her heart by remaining calm, gentle and presenting a positive attitude and now has been successful in providing this care.

Congratulations Rutchell on all of your successes!

November 2017 - Maria

November 2017 - Maria

"Maria is not only a CAREGiver, but she is a friend for my mom. She is also someone my brother and I esteem very much. Maria is always smiling, positive and has the energy my mom needs. She genuinely looks forward to Maria's visits. She has become a part of my family but also part of the family at Sunrise. I couldn't be more thankful and more appreciative of all that she does"

- client's daughter

Home Instead Senior Care is pleased to announce that Maria is our November CAREGiver of the month! We are exceptionally thrilled to share this moment with you all. Maria's continuous dedication and caring performance to our clients is one of many reasons for this special award presented.

Maria has consistently put her all into her clients. She builds trust with our seniors by showing them she is there for them, and that they can count on her for anything they need during their time together. Maria is punctual, reliable, and always provides the support needed for her clients. Maria is very personable which allows her to create special bonds with her clients. Maria takes the lead by ensuring her clients are as comfortable as possible. She is very good at reporting any concerns as early as possible so her client is well looked after. She provides a breath of relief to both her clients and her clients' families.

Maria shares her heart by always going above and beyond for her clients. Her bubbly personality allows her to connect with her clients on a personal level. We continue to receive great feedback from her clients' families.

Congratulations Maria, thank you for being an exceptional CAREGiver!

October 2017 - Elizabet

October 2017 - Elizabet

"Elizabet is very professional. I know I can go out and run errands with a peace of mind when she's here with my husband. I like her, not only because she speaks the same language as us but because she is very compassionate in what she is doing. She takes good care of her clients whether there are eyes watching her or not."

- client's wife

 We are pleased to announce that Elizabet is our October 2017 CAREGiver of the Month!

Elizabet takes the lead by always calling the office when there's a change in one of her clients’ health status. One of her clients had trouble getting up from bed which was very unusual and she informed the office right away in order to find out what was happening. It didn't take long before the problem was solved. With the help of the family and the Key Players, the client was back to her usual state and it could've gotten worse if she didn't say anything - many thanks to you Elizabet!

Elizabet builds trust by always being on time for all of her shifts. She always arrives early with a big smile on her face ready to work! She is a great example of an amazing CAREGiver!

Elizabet shares her heart everyday with all her clients. She is able to connect and communicate with her clients - even with the ones who are not able to express themselves. She is empathetic and understands what her clients are going through and what their needs are. One of her clients is not able to verbalize his needs anymore, however Elizabet does her very best to look for signs of hunger, thirst, if he is feeling hot or cold, or if he would like to rest etc. She ensures that his needs have been attended to before she leaves at the end of her visit.

Thank you for being an awesome CAREGiver Elizabet!

September 2017 - Glaiza

September 2017 - Glaiza

“It is very easy to take a liking with CAREGiver Glaiza, her approach always makes me feel safe”

- client

Glaiza is our September 2017 CAREGiver of the Month! Glaiza’s continuous devotion and gentle demeanour to our clients is one of the many reasons we have chosen her to be presented with this special award.

After receiving an abundance of great feedback from her clients, we learned that Glaiza not only provides the level of care we expect, but approaches it in a very loving and trustworthy manner. She builds trust with our seniors by showing them that they can always count on her to help with any of their care needs.

Glaiza is punctual, reliable, and shares her heart by always providing the support needed for her clients. Her authentic personality grows with our seniors and is easily favoured by our clients.

Glaiza takes the lead by always ensuring clients are comfortable, and by verbally reporting any concerns as early as possible so her clients are well looked after. Her gentle approach allows the client to be at ease when she is there to provide care. One of Glaiza’s clients told us that it is very easy to take a liking with CAREGiver Glaiza as her approach always makes her feel safe.

Congratulations Glaiza on your dedication to Home Instead and our seniors in the community.

August 2017 - Farhiya

August 2017 - Farhiya

"Farhiya is so great and so receptive to what my mom needs. I am so happy having her here with my mom!"

– client’s daughter

Farhiya builds trust both with the office staff and with her clients on a daily basis. She is always on time, provides individualized care and support to each of her clients, and contacts the office to update us with any changes with her clients. She has such a caring personality that makes our clients feel like they are in great hands! 

She takes the lead by helping her clients when they have changes they’d like to make to their schedule; Farhiya will use the home phone to call the office during her shift to notify the Staffing Coordinators of any schedule changes, this ensures that both the clients and herself will get the new confirmed schedule at the same time. When the office calls her to see if she is available for an extra shift with her clients we can always count on her to call us back when she says she can.  

Farhiya shares her heart with her clients through building relationships with them and their families. She is always so kind, compassionate, and has a warm and friendly laugh!

Thank you Farhiya for your dedication to Home Instead Senior Care and for being such a wonderful CAREGiver!

July 2017 - Linh

July 2017 - Linh

"Linh is always a joy to be with and a great companion when we go swimming"

- client

Home Instead Senior Care is pleased to announce that Linh is our July 2017 CAREGiver of the month! We are extremely thrilled to share this moment with you all. Linh's continuous dedication and caring demeanor to all of her clients are just a couple of the many reasons she is receiving this award.
Time and time again, the office staff hear great feedback from her clients. We have learned that Linh not only provides the level of care we expect but is always professional and is immediately perceived as a loyal CAREGiver. She builds trust with our seniors by showing them she is there for them that they can count on her for whatever they may need during their time together. Linh is punctual, reliable, and always provides the support her clients need especially reporting any changes with her clients.
She takes the lead by continuously ensuring her clients are comfortable in any environment. She takes the time to get to know her clients so she is able to engage and participate in activities her clients will enjoy. Linh's caring personality shows our clients how gentle she is; one of her clients, who swims for therapy, has always come back stating how much she enjoys their time together and Linh's level of care.
Linh shares her heart by showing her great personality from the first visit as she treats her clients with the upmost respect, care and loyalty. Linh's compassion to our client's definitely shows and proves that she is in the right field!
Congratulations Linh! Thank you for your continual dedication to Home Instead and our seniors in the community.

June 2017 - Arvin

June 2017 - Arvin

"I am so happy with the care that Arvin provides to my husband, he is a very good man"


The office constantly receives positive feedback from all his clients letting us know how happy they are to have Arvin as their CAREGiver. Arvin's continuous hard work and providing a high level of care for all of his clients are just a couple reasons why we are recognizing him this month.
Arvin builds trust with his clients by being there for them as a strong, supportive, helping hand and is always consistent in his care. His clients always know they can count on him for being there and being on time.
One of Arvin's clients has called to say they love that he takes the lead by calling into the office to communicate when the client would like to adjust a visit. He is honest and will let the office and his clients know when he is available and when he is not which is very helpful!
Arvin shares his heart through his giving personality and the smile on his face; he shows his clients he wants nothing but the best for them! He has a down to hearth personality and takes the time to interact and do activities with his clients!
The feedback from all three of his clients is continuously so positive that we wanted to recognize Arvin's dedication and hard work by acknowledging him as CAREGiver of the Month!

May 2017 - Tessie

May 2017 - Tessie

"Tessie is amazing. She takes the lead, is always there for my parents and continually tries to go above and beyond!"

-client's daughter

Home Instead is pleased to announce that Tessie is the May 2017 CAREGiver of the month! Tessie's continuous hard work and dedication to our seniors is one of many reasons she is receiving this special award.
Tessie builds trust by ensuring she learns as much as she possibly can about her client beforehand and while she is at her shifts. This gives her the tools to guarantee her clients are always happy and comfortable when receiving care.
After speaking to one of Tessie's many clients, they have described her as caring, gentle and absolutely amazing with the way she takes the lead with their parents. Tessie has shown to always go above and beyond to help them in any way she possibly can. She is efficient when providing updates to the family/office and always on time for her shifts. She asks questions when she needs to ensure she is prepared well in advance.
Tessie shares her heart with her amazing approach in always ensuring her client's needs are met. She always tries to do more for her clients to show them she is there for them and she always will be.
Tessie's compassion and humbleness show that she is dedicated to always ensuring her clients are happy. Congratulations Tessie on your dedication to Home Instead and our seniors. Thank you for all that you do!

April 2017 - Anjali

April 2017 - Anjali

“We are so pleased  with all the activities that Anjali has chosen during her visits with our mother”

-client's son

 Anjali’s hard work and dedication to her clients are just a few of the many reasons she is selected to be the CAREGiver of the Month for April!

Anjali builds trust with her clients by providing detailed updates to the office so that we are able to communicate with the family what Anjali and their mother do during their visits. This simple update makes families feel incredibly at ease when Anjali is taking care of their loved one.

Anjali takes the lead by planning weekly activities with her client to ensure she keeps her client mentally, physically and socially engaged. She goes above and  beyond by taking the time to get to know her clients, learns what the clients likes and will find activities they can do together.

She shares her heart by investing time into building a strong relationship with each of her clients. She has a good sense of humor and is always able to put a smile on her clients faces. Anjali’s clients say they are so pleased to have her care for their mother. Thank you Anjali for your dedication and for being such a wonderful CAREGiver!

March 2017 - Sybil

March 2017 - Sybil

After receiving great feedback from several of her clients, we have learned that Sybil not only provides the level of care we expect but approaches it in a very professional and loyal manner. She builds trust with our seniors by showing she is there for them and they can count on her for whatever they may need. Sybil is punctual, reliable, and always provides the support her clients need. Her faithful personality grows easily with our seniors and becomes one of their favourite things about her.

Sybil takes the lead by always ensuring her clients are as comfortable as they can be and is very reliable in reporting concerns early so her clients’ are looked after properly. One of her clients family has told us that her nature and expertise shows when she provides care for her mother and she feels at ease knowing Sybil is there caring for her mom when she is not there. Before Sybil goes in to see her client, she goes prepared so she can assist and meet their requirements as needed. Her touching personality keeps our seniors happy and at peace.

Sybil shares her heart with her empathy. Through her numerous years in the field, she shows she can ensure quality of life for all of her clients. She promises great care by letting them know they can always depend on her should they need anything. Her loyalty to her clients is one of many great attributes Sybil possesses and we hope to create many more memories with our seniors!

Congratulations Sybil on your dedication and reliability to Home Instead and our seniors. Thank you for all that you do!

February 2017 - Christine

February 2017 - Christine

“Christine is one of the family now, she cheers us all up with her hugs and laughs, she puts my parents emotional needs ahead of the tasks and shows she cares in endless ways every day.  She deserves to be recognized for her hard work and dedication to being an amazing caregiver and extended family member.”   

- client's family

Christine has a strong relationship with God and she is both humble and confident  in how she approaches her caregiving.  Her ReCharge clients are very vulnerable and Christine builds trust with them by maintaining this modest demeanor.  One of her clients, a young male who is rather rambunctious (due to a rare disease) is very       challenging; it’s Christine’s  very nature  that puts the  family at ease and assures them that he is in great hands.

As we age, the mind can waste away if not challenged and Christine takes the lead by finding engaging activities to do with her clients.  She plays cards  with one client who has Parkinson’s, letting him play at his own pace, but still keeping the game challenging. His spouse has indicated that this type of stimulation has helped him maintain cognitive function with other routines.

Christine has an infectious spirit that you can’t help but be affected by.   Another client, who had Polio as a child, often has days that he is not in best spirits due to pain or exhaustion.  Christine has been known to turn that around  instantly,  sharing her heart through laughter.   The family has advised that you can often hear her and her client laughing throughout the day and it was been very  therapeutic.

Congratulations Christine on all the successes you’ve had and for continuing to Live Home Instead!



January 2017 - Annette

January 2017 - Annette

“… we have had very complimentary  reports about her sympathetic and capable handling of mom during the night.  It requires a special person to be able to give such wonderful care consistently and at such awkward hours. Thank you so much Annette and congratulations!”

- client's family


As we continually receive great feedback from Annette’s clients, it is apparent to us that she builds trust with her seniors.  She is punctual and flexible with her availability and this consistency of her time and attendance makes her clients feel safe. 

Annette takes the lead to ensure her client’s needs are taken care of to the best of her ability.  Annette has a client who suffers from dementia and she is not always able to verbalize her concerns, especially if she is not comfortable.  In expressing empathy and in anticipating her needs, Annette is able to react.  Accordingly,  she and Annette have built an incredible relationship, as she knows Annette will help put her concerns to ease.  

Annette communicates well and she is engaged; she shares her heart by being patient and honoring her relationships.   One of Annette’s clients explains that knowing Annette will be seeing Mom puts her at ease as she does not have to worry about her Mom and her care.

Thank you for the difference you make, Annette!

December 2016, Fabiola

December 2016, Fabiola

"No beauty shines brighter than that of a good heart"

-client's family

ReCharge clients are family caregivers, usually burnt out because they are the sole provider of support for their loved one. Despite her exhaustion, Fabiola's client was hesitant to start services, because they had never previously received outside support. Fast forward, months later and this family caregiver has a deep apprecia­tion for the care that Fabiola has provided for her spouse.

Within the first visit, they knew God had answered a prayer. Fabiola built trust by being confident and professional. She gave the family piece of mind through the way she was able to care for the client.

At the next follow up, office staff member Cassandra, learned that Fabiola had taken the lead by creating her own morning care routine for the client and his spouse. This made things easier for everyone and created structure for the family. During the next follow up, the client's spouse was in tears because Fabiola makes her life so much easier.

Finally, Fabiola shares her heart by having such a kind and patient approach, treating her client and his family with respect.

November 2016, Don

November 2016, Don

"Don is very charming and is receptive to what I need. I look forward to seeing him every week because of how much fun we have together. He cares so much and always wants me to have a good time.”

- client

After speaking with Don’s clients, we have learned that he is very compassionate about their care and their safety. Don builds trust with seniors by respecting each and every one of them as an individual. He is always on time,
provides and adjusts the support needed for each client and his lovely, caring personality helps our seniors feel they are in great hands.

He takes the lead by constantly ensuring his clients are comfortable and calm in all atmospheres. He understands what the client needs before meeting them, so he can ensure he is properly prepared. His lively personality keeps
our seniors engaged and happy. More than a couple of Don’s clients have said that they depend on him and look forward to his visit each week because of how comfortable and easy he makes the visit feel.

Don shares his heart with his wonderful personality; the amount of care he gives shows our seniors that he wants nothing but the best for them. Don’s compassion and down-to-earth personality puts his clients and their families
at ease and proves that he is providing world class care.

October 2016 - Bianca

October 2016 - Bianca

“From the very first visit, Bianca has been a God send for me. My health is quickly failing but having Bianca come help me care for my husband has allowed me to continue on. She is so loveable and thank her every day for coming into our lives.”

- client’s spouse

When asked, “how would you describe Bianca?” a common answer given by her clients is, “She is so loveable!”  Moreover, Bianca is a strong CAREGiver, who  responds well, to the sometimes exceptional needs of ReCharge clients.

One of  her clients suffers from developmental challenges and trust issues, rooted in a traumatic past;  Bianca did not rush into this relationship, she took the time to Build Trust, by playing games, colouring, and allowing the client to get to know her. Now, when asked how she feels about Bianca, the client replies “that’s my sister!”

With another client, who has advanced dementia, Bianca Takes the Lead, creating a routine for him every Friday.  His spouse has said, with gratitude, it is better than anything she could give him.

Finally, Bianca has a palliative client and aside from the one to one care, Bianca provides emotional support to her nine year old daughter, who is having a hard time coping. Bianca Shares Her Heart by taking the time to do fun activities with the young girl, like baking muffins or treats together. The feedback from all of her clients,  but especially these three families, has been so positive that  to recognize Bianca P.’s dedication and hard work by acknowledging her as CAREGiver of the Month!

September 2016 - Cielo

September 2016 - Cielo

“Cielo came into our mother’s life when she needed a CAREGiver to be consistent, compassionate and    patient.  We are so grateful to her for the wonderful care she gives to our mother.  She has given us peace of mind and my mother caring companionship. Congratulations, Cielo! You so deserve this award.”

- Judith, client’s daughter

Her warm disposition, kind smile and genuine talent sets Cielo apart from the average CAREGiver.  She always arrives early for her shifts and families know that they can count on her to be there for their loved ones. The peace of mind that clients rave about demonstrates her ability to build trust with the whole family.

Cielo’s attention to detail is shown through her clear and concise log notes.  We can count on Cielo to take the lead when required to provide home help or personal care. In a recent training about Alzheimer’s disease and refusal, Cielo learnt and utilized a technique to encourage her client to wash her hair. She also notified the office of the technique and we were able to share this with other CAREGivers who care for the same client. 

Cielo consistently shares her heart as she invests in building strong relationships. Whether it’s sharing her afternoon snack with a senior whose family is worried about their eating habits or showing photos of her own family, Cielo takes the time to make her senior feel special.

August 2016 - Deka

August 2016 - Deka

“Deka is an outstanding caregiver and with my husband’s illness we have had so many PSWs in our homes. Some have been wonderful but none have been as reliable and trusting as Deka. It is important that we recognize these true CAREGivers and I wanted to say thank you Deka!”

- Mrs. M, client’s spouse  

When we forget to balance work and rest it often takes a toll on our health. This is exactly what happened to one of Deka’s client’s, the  primary caregiver for her high needs husband. Never having Respite Care before, the client’s spouse was worried her husband wouldn’t want anyone else looking after him.

Luckily, this was not the outcome. Deka started building trust from day one as a strong, supportive helping-hand for the family. You know she’s great when the family calls in to tell us she is the best PSW they have ever had. Deka is consistent with her client’s routines and supports his walking in a way that maintains his dignity but ensures he’s safe.

She took the lead by taking the client down to the gym and encouraging him to do his exercises. With this new added routine in place the client’s mobility has continued to improve and he is feeling more secure on his feet. Deka’s one-on-one time with him has allowed them to build a relationship and she shares her heart by calling him her friend, which makes his whole face light up.

July 2016 - Jiya

July 2016 - Jiya

“I hear from my brother, when he goes over for a visit, how great she is and how she works hard.  For her to go to the hospital with my mother, when she fell, was a blessing to me.”

Lorna, client’s daughter


 It is evident from Jiya’s work and the feedback that we receive from her clients, and their families, that she is a dedicated CAREGiver!

 As confirmed by Santrax reports, Jiya is consistently punctual and that’s the way we nurture  relationships, by building trust. 

 By honing in on the unique needs of her clients, Jiya is able to plan meaningful activities with them.  With one client, who has dementia and unable to verbalize her interest in spending time outdoors, Jiya takes the lead,  preparing picnic lunches that they can enjoy out in the garden.

 While showing initiative is an example of taking the lead, by being thoughtful, by being the bright spot in her client’s day and by engaging her, Jiya shares her heart.  She is caring, compassionate and unique her approach to service, show us that to Jiya it’s personal!


June 2016 - Emely

June 2016 - Emely

"There is too much to say about her. Emely is a perfect fit for our family. She is so attentive to my husband! I don't have to ask her to do anything, she just does it. I couldn't have asked for better help. She has a great heart."

- client’s wife

Emely is always there for her clients, emotionally and physically; she is consistent and punctual, which is how she is able to build trust. It is this type of dedication and genuine effort that we are recognising this month.
She takes the lead by acknowledging that in our aging community, sometimes the details can get lost between family members that live far from their loved ones. On more than one occasion, she called to advocate on behalf of her clients’ needs.
Emely shares her heart by looking for meaningful activities to do with each of her clients. Whether it is by sharing a song or looking at pictures, she gives each of her clients an incredible amount of personal one-on-one time. 
One of Emely’s clients suffers from Alzheimer’s and although he does not remember her name, every sunrise he asks his wife, "Is my friend coming today?” That is how special Emely makes him feel.
Congratulations Emely and thank you for all your hard work. 

May 2016 - Barbara

May 2016 - Barbara

"We just love the personal touches that CAREGiver Barbara warm heartedly shows my grandmother. The little extras that go a long way, such as puzzles she brings in for her, and she is just thrilled. CAREGiver Barbara really has a wonderful connection with my grandmother."

- client’s granddaughter

Barbara is a natural CAREGiver. She is very passionate, friendly, helpful and goes above and beyond!

She is able to Build Trust by being someone her seniors can count on. She has developed relationships and gets to know the clients personally so she can ensure their needs are being met.

She Takes The Lead by advising the office of the client's evolving needs and any concerns as well as shows initiative, getting to know her client's on a more personal level as to what is important and interesting to them so they are fully engaged.

Barbara Shares Her Heart with whomever she comes in contact with. She puts the families at ease knowing they are in good care. This is more than a job to Barbara, she wants to give back and she certainly does so by exercising the guiding principles and more.

April 2016 - Elizabet

April 2016 - Elizabet

“The special thing about Elizabet is that she is so warm hearted. She has built a close relationship with us yet is always professional.  Her personality is what makes her an amazing CAREGiver for my husband and I always look forward to her visits. I want to say thank you Elizabet you are a very special person to us.“

- client’s daughter


Elizabet has been helping seniors live independently and provides incredible respite for family caregivers, effectively and with precision.  Many of Elizabet’s clients were initially very resistant to receiving care, but because she is punctual, responsible and accountable, she has been able to build trust and win them over. 

Elizabet helps our clients and their families meet the challenges that face them every day. Her ability to tailor her talents to each client’s unique needs demonstrates how she  effectively takes the lead.   She takes initiative and  completes necessary tasks without having to be asked.   She makes the difference in these clients’ lives and embraces the responsibility and cherishes it.

Se shares her heart by engaging these clients and honouring them; she is the bright spot in their day and is considered part of their family.   She treats each of her clients with dignity, irrespective of the compromises that they may have to their health; to her, they are all intelligent individuals who deserve her respect.  Congratulations Elizabet!

March 2016 - Lanilily

March 2016 - Lanilily

“Lanilily has been great with my parents.  She is very     pleasant with my Dad and takes care of all his requests promptly, prepares meals for him, etc.  She is always on time and very willing and proactive in terms of seeing things she can do to help my Mom. 
We are very pleased Lani is there to support both of my parents – thank you and congratulations to Lani on her award!  It is certainly well deserved!”

Julie C., daughter


To be CAREGiver of the month you must follow the Guiding Principles of building trust, taking the lead and sharing your heart and CAREGiver Lanilily has done an exemplary job at exceeding this service standard.

Lanilily consistently builds trust with her clients by being timely and dependable. This is very beneficial to her seniors because it gives them something that they can count on and minimizes any potential anxiety.

She takes the lead by being proactive in her responsibilities - as one family states “She is a big help for my mom as she (mom) doesn’t need to provide much direction and arrives home to find many things around the house have been taken care of for her. “

Finally, Lanilily shares her heart  by being genuine in her affection towards her clients, and they are always happy to see her.   Their feedback is always positive and they look forward to seeing her return.

Congratulations Lanilily! Keep up the great work and thank you for being such a wonderful CAREGiver and an important part of the Home Instead Senior Care Team.  


February 2016 - Dorothy

February 2016 - Dorothy

“Dorothy is kind, polite and professional! She is always happy and always comes to my mother with a smile. Dorothy isn’t the kind of worker that cuts    corners, she does her job effectively and works hard. We have been extremely happy with her and the care she has provided my mom.”

- client’s daughter


In spite of only  being here for a short period of time, Dorothy has demonstrated a keen understanding of our Guiding Principles and because of her warm personality, diligent work ethic and calming nature, she is CAREGiver of the Month.  

Dorothy’s flexibility and responsiveness continually stands out.  She builds trust with her clients by understanding how to uniquely connect with them; in many cases she picks up new skills or learns new games in order to engage them.  In one case, when her client did not speak English well, Dorothy brought a book about the client’s native country and they spent time looking at it together. 

She  presents herself as a confident CAREGiver, taking the lead and showing initiative; she is often sweeping or vacuuming without being asked.  Many of her assignments involve home   helping, but they improve the quality of her client’s lives infinitely. 

When Dorothy accepts an assignment the entire office is confident in her ability to exceed the expectations of the Care Plan.  Her patience and compassion are proof of her ability to share her heart and provide world class care.  With no indifference, Dorothy is  a CAREGiver that continues to exceed the status quo and deliver service excellence.


January 2016 - Emelinda

January 2016 - Emelinda

“It has been a privilege to have Emelinda come to help my mother. She has provided invaluable assistance to Mom with so many things. Her smiling face and quiet encouragement are very much appreciated. She is so reliable and considerate.  Many, many thanks.” 

- client’s daughter


​The January 2016 CAREGiver of the month is Emelinda! Through her dedication to her clients Emelinda consistently upholds Home Instead’s Guiding Principles and therefore, as a team,  we have chosen to recognize her continuous efforts to improve the lives of seniors.

After speaking with one of Emelinda’s ReCharge clients, it was clear that she builds trust with her seniors.  The client’s wife commented on how comfortable she is in leaving her husband with Emelinda, and having some time for herself.  She listed helpful, kind and compassionate as Emelinda’s strengths.  Emelinda has built trust with not only her clients but  also with the office staff at Home Instead;  she is reliable, responsible and professional.

She takes the lead by providing individual care and dedicating herself to her assignments. She does not have to be asked to complete tasks and she enjoys making clients smile.  One of her clients said that their house would not be same without her.  Service Coordinators can be confident when staffing her in assignments that she will complete the assignments with Home        Instead quality.

It is evident that Emelinda shares her heart due to the wonderful things both office staff and clients have to say about her. She is a polite and genuine CAREGiver that clients are always asking to have back.

December 2015 - Monica

December 2015 - Monica

"Monica has become a member of the family. Not having her around is going to make my family dynamic very different. She is like a sister to me, she is the best Caregiver I’ve ever had."

– ReCharge Client


Monica has proven herself to be a reliable, loyal and passionate CAREGiver. She consistently represents the Home Instead name with pride.

Monica is the kind of CAREGiver you can always depend on; when she commits to an assignment she takes the lead and no matter what the client’s needs are, she provides them with the excellent care. During Quality Assurance visits, Client Care Coordinators have noticed she frequently takes the lead by finding house hold chores to do that will positively impact the family. She capitalizes on training opportunities and is a versatile CAREGiver who works any shifts and with any client.

Monica demonstrates her ability to share her heart by actively engaging with clients. She motivates them to complete tasks.  Whatever the activity is she allows them to feel accomplished. 

She built trust with her clients by continually being punctual for her visits, always showing up when needed and being a constant in their lives when things may be difficult.  Monica has had clients finish with their ReCharge hours and sign up to use Home Instead privately so they do not lose her. It is this type of dedication and loyalty that have driven Monica to be Caregiver of the month for December 2015.  Thanks for all of your hard work!!

November 2015, Liz

November 2015, Liz

“Liz, as part of the Home Instead team,  was instrumental as a daily caregiver to my father, understanding his dementia and being his trusted friend. Liz became part of my family. Liz is a truly caring and humane lady and I welcome the opportunity to congratulate her on being caregiver of the month.

Craig G., client’s son

"I would like to voice my appreciation about Liz, she only came to us for a brief period of time, however she is a wonder, so friendly, helpful and she goes above and beyond. We just had a great connection with her." 

Deidre T., client's wife

Liz is a natural CAREGiver. She is passionate, has a wonderful attitude and shares her smile with her heart. She is able to Build Trust by being someone they can count on. She always puts them first. When a client wanted to do a certain activity that was challenging for her, Liz was willing to give up her hours with him because it would be more beneficial to have a CAREGiver who could do the activity with him rather than have him miss out.  She Takes The Lead by going above and beyond. One of her seniors really liked a particular singer so she researched the singer and brought in information to share with them. This was really meaningful to the senior. Liz Shares Her Heart with whomever she comes in contact. Liz puts the families at ease knowing they are in good hands. This is more than a job to Liz, she wants to give back and she certainly does so by exercising the guiding principles. You are an amazing CAREGiver. Thank you for all that you do!

October 2015 - Obi

October 2015 - Obi

"The great thing about Obi is that when he visits I can go out and know Obi will find something fun to do with my dad. My dad needs help with personal care but Obi is always able to tie the visit back to something fun and engaging, when I come home my dad tells me stories of the fun things he did that day with Obi. My dad does not often have fun anymore because of his illness and cannot go anywhere so I love to hear that he had a fun time with Obi."

Lilval F., client

Obi has worked with us for over 2 years and has taken our world class Alzheimer’s and other dementias CARE training. With his infectious laugh and big grin Obi knows how to win the hearts of his seniors.  When he is not making tools during the day Obi is building trust with the team by reporting his hours on time, responding quickly to assignment emails, and letting us know if his availability changes.  Obi takes the lead to find meaningful activities to share with his clients. By showing interest in their hobbies, he found out one of his seniors love dominoes but no longer had a set to play. Obi brought his tablet and played the game with him to provide mental stimulation. The family was thrilled because they saw a difference in his demeanor and he had such a big smile after the visit. Obi shares his heart by listening to his seniors’ stories by showing empathy and understanding of their journey. His clients say that he is a great listener and is always able to share a laugh with them. Thank you for making your seniors smile!

September 2015 - Angela

September 2015 - Angela

“Angela is the best CAREGiver I have ever had! She does everything for me! ”

Noel C., client

Angela J. has a strong sense of commitment to provide the best care possible to our seniors and reassurance for their families! She has had an array of assignments from home helping, Alzheimer’s care, running errands and cooking meals. She never limits herself to what she can do. Angela builds trust with her clients by always arriving on time. Her client waits at the door for her to come and has the biggest smile when he sees her. She took the lead with one her client’s by getting permission from their family to call the utility companies to lower their bills! Always going above and beyond and keeping it personal. She shares her heart by getting to know her seniors’ cultural backgrounds and what’s important to them. Her client is from Ireland so when it was St. Patrick’s day she made sure she brought him his favorite meal to celebrate. Angela is invested in making the biggest impact on the lives of these seniors and takes the lead to ensure that she is up to date with Home Instead’s world class training. She has completed Alzheimer’s, Chronic Conditions, Palliative CARES training and Health and Safety Awareness training. Caregiving comes naturally to Angela, and it shows in the positive feedback from the seniors and their families. Not only does Angela know what our Guiding Principles are, she lives them every day! We are truly amazed with all that you do, keep up the amazing work Angela!

August 2015 - Connie

August 2015 - Connie

“On behalf of my cousin Margaret may I extend a very sincere thank you to Connie as she is consistent with the needs of Margaret's care. The three hours every 3 days since April 2015 has been a great wellness benefit to Margaret - so much so that staff at Sunrise of Mississauga have commented many times how cousin Margaret has improved due to Connie's understanding of her needs, physical, emotional (albeit Alzheimer dysfunctions from time-to-time) and encouragement. Thank you for your services! ”

Alanna, client’s cousin

Connie has now been with Home Instead for 2 years and during this period has established a reputation of being one of our best CAREGivers. She is compassionate, caring and effectively uses the Guiding Principles to make the biggest impact on her clients. We are so happy to be able to recognize Connie for all of her hard work. She takes her time, ensuring that she builds trust with her clients. She takes the lead by being active in our community events like support Be A Santa to a Senior and the Alzheimer's Walk. She also takes the lead by bringing puzzles and books or other things that she knows will engage and stimulate her clients. Moreover, having taken our CARES training, she is successful in her ability to redirect those clients who have Alzheimer’s. She treats her clients with dignity and respect, sharing her heart by making them feel comfortable. She appreciates that humour is the best medicine of all that ails you and she breaks the ice with friendly jokes. Congratulations Connie you are truly respected for your CAREGiving ability.

July 2015 - Shareyn

July 2015 - Shareyn

“I have had a lot of PSWs come into my home, but none like Shareyn. She actually cares about my husband’s needs and takes the time he needs with his eating and walking. She never pressures him to hurry up and he notices this and feels comfortable with her. Shareyn is a great girl and I am so happy she is part of our life.”

Tessie G., client’s wife

Shareyn R. is July’s CAREGiver of the month. She is being recognized for the special way in which she demonstrates all of our Guiding Principles - with all of her clients, staff members and peers. The team describes her as a “life saver” in picking-up last minute shifts, “reliable” with her ongoing assignments and professional with everyone that she interacts with. When faced with challenges in her assignments she doesn’t complain or lose her cool, she takes the lead and approaches these situations with creative solutions. Her ability to share her heart is nothing less than refreshing as she carries a bright smile and warm heart everywhere she goes. Her clients request her because she has built trust and they respect the high level of care she provides. The office knows that they can always depend on her to be consistent and put her best foot forward. Skills can be taught, demeanor can be adapted, but this true team player who possesses the quality of a genuine heart and caring soul is what makes her stand out as an asset to our team. Thank you Shareyn for all your hard work; we genuinely appreciate you and look forward to your bright future.

June 2015 - Michelle

June 2015 - Michelle

"Michelle helped Mom acclimate to her new surroundings at Revera and provides a regular presence throughout the week. She is always willing to accommodate Mom’s preferences, whether it’s putting together puzzles or taking her out for some much needed fresh air."

Paul, client’s son


Michelle has been with Home Instead for almost 2 years and has worked over 2200 hours. She has been with all different types of seniors, some who were extremely challenging, but Michelle handles herself very well. She builds trust with her seniors and their families by showing a gentleness and calmness that you would not see in anyone else. She has been with a handful of palliative clients and shows compassion by holding their hand and giving them a feeling of peace and comfort knowing someone is there with them at the end of their lives. I was there to introduce her to her very first assignment and she was there early and was waiting outside for me. The first step to building trust is being on time! I can always count on Michelle! I have never had a client call back to say they want someone else. She makes an impression her first visits and families trust her because she shows them she wants the best care for the seniors by listening and showing empathy. You are an amazing CAREGiver!!

July 2015 - Alma

July 2015 - Alma

“In my view, Alma is much more than a caregiver. She is passionate about her work and exhibits great empathy for her client. She is very professional, efficient, prompt and helpful and never panics. Alma’s maturity and experience definitely show.
My mother always recognizes Alma and even remembers her name. I can tell that she is very comfortable with Alma and feels safe in her care. They have developed a real rapport and sometimes I feel that Alma is more important to my mother than me! Anyone would be very fortunate to have Alma on their care team.”

Lorraine D., client’s daughter

Helpful, empathetic and passionate are the words Lorraine D. (a client’s daughter) chose to describe Alma and they represent the way in which she is able to share her heart. She is a born-nurturer and this is not the first time someone has expressed that she has become part of their extended family. Her clients won’t let go of this gem once they get the opportunity to have her. Almost all of her assignments are long-standing and her relationships are strengthened by the fact the she is compassionate and thoughtful. Alma is focused on building her clients confidence; with one client, she makes sure that she is dressed well, puts blush on her cheeks and does whatever she can to make the client feel good about herself. She also strives to keep her seniors independent and ensures that she is respectful of their wishes. Alma is “the bright spot” in her client’s lives.

True to Lorraine’s D’s testimonial, “anyone would be fortunate to have Alma on their care team” and we are super lucky to have her on ours. Congratulations Alma!

April 2015 - Hayley

April 2015 - Hayley

“Hayley is outstanding, compassionate, very creative.  She understands he has eye issues so she reads to him.  She asks questions that he would have knowledge about and is genuinely interested.  Hayley is extremely  patient and you right in the eye when talking to you.  She has a great    personality and steers father in the right direction.”


Mike B., client’s son

Hayley started her journey with Home Instead  August 2014 and since then has demonstrated a an obvious talent in taking the lead!  Hayley has touched the lives of many seniors, most   recently an elderly couple living alone, unassisted outside of the care that they provided for each other.  When his wife passed away (two months ago) Hayley was the anchor for Mr. B. and the entire family.  She made herself available for all their needs.  In order to lift her client’s spirits, Hayley took the lead and  decorated his home with several spring bouquets and a wreath that was hung over his door.  The gesture was  sentimental as Mrs. B used to do the same.  She also takes the lead to ensure that irrespective of who is scheduled, that the care is consistent and all members of the Care Team and sufficiently prepared.  Finally, Hayley is contentious taking the lead to remove meats from the fridge, so they are defrosted in time for the evening  CAREGiver to prepare them for Mr. B.  Hayley D. is an awesome CAREGiver and we are grateful, strong in her ability, caring and compassionate in her nature and a great addition to our team

March 2015 - Celia

March 2015 - Celia
Celia makes my life a lot easier. She is fantastic, such a caring person.  We have a lot of care from different providers, but she is by far the best.  She does it for the love of people and not for the money.  She is a blessing

-Donald K, Client

When she is not cooking for 200 people for her church on the weekends she is working with our seniors!  We are so lucky to have Celia on our team.  She started with us last summer, but has already made an impact on so many seniors’ lives.  She has bought groceries, cooked fresh homemade meals and cleaned their homes. Most importantly, she builds trust with her seniors and the office.  She called us to let her know that one of her clients gave her a gift for Christmas. We always have to confirm with the families to make sure they know about the gifts.  She took the lead with one of her clients by bringing in coloring books, but  noticed he did not like that activity very much so she brought in music by Elvis.  It turns out he loved it and they dance to it.  Celia shares her heart taking her seniors’ happiness and sadness home with her.  One of her clients’ sons said that his mother is not comfortable with a lot of people but she loves Celia because she is such a hard worker, she never stops!  Celia is amazing and lives the guiding principles with each of her clients.!

February 2015 - Cherry

February 2015 - Cherry
Very nice and very caring lady. We like Cherry very much! She does a good job. We are very happy with her!

- Ruth P., client

Cherry has invested over 1000 hours of care with our seniors and, having taken our CARES Training, has become more qualified to work with a greater number of our clients. She builds trust with her clients by staying with them until, whatever time, that their family arrives home. Last year when one family was delayed, she contacted the office to advise that she would do so, that the client was safe, she keeps us “in the know”. When changes or corrections to a Care Plan are necessary Cherry takes the lead, contacting the office and ensuring that a QA visit is scheduled. Her clients are her family and Cherry shares her heart by small gestures like pulling out their a chair, exchanging stories and engaging in laughter. It’s the little things that Cherry does and we are very grateful to have her on our team.

January 2015 - Hesther

January 2015 - Hesther
Hesther is a great individual! She is very funny and soft spoken; she is a people person. She understands what you need. She is very bubbly and very punctual. She understands what people are going through and she helps them in any possible way that she can.

- David S, client

Hesther is a strong CAREGiver and having completed our Alzheimer's and Hospice/Palliative trainings, we are confident in her ability to tackle any new assignment! She is responsible and professional, and began building trust when she reminded us (shortly after she had started working), that she hadn’t yet received her ID badge. Hesther takes initiative; when her client refused to go to a day program, she took the lead by redirecting (a.k.a. bribing) him, with an offer to help him with his passion - writing. When another client, whose husband had recently passed, moved into a new residence, Hesther shared her heart; with a gentle and empathetic approach, she was able to comfort the client and ease her into this new change. We truly appreciate all of the hard work she puts in.

December 2014 - Anastasia

December 2014 - Anastasia

Anastasia has been looking after my mom for approx. 9 months. Since Anastasia arrived my mom has started eating again and has gained weight. Anastasia is warm and kind and makes my mom laugh. She lets the nurses know if there are any concerns. We want to thank Anastasia for caring for my mom who will be 96 years old in January and treating her just like her own mother!! We appreciate it very much!!

-Georgia B, client’s daughter



Anastasia began her career with Home Instead a year ago, with the intent of giving back to her community. She has a passion for working with seniors and living our Guiding Principles. This is ever so evident from the strong relationships that she has developed with her clients and the endless testimonials of the difference she makes in their lives.
In one case, her client (a recluse) would not let anyone into her home but after 6 months of consistency and competency in her routine, Anastasia built trust and overcame this obstacle. Mrs. G will now assert that Anastasia is “irreplaceable”. She is creative in her approach and took the lead to find new and interesting recipes to address her client’s diabetes. She has provided Mrs. G with variety while ensuring her health and wellness. On one occasion, she called the office to confirm if she could bake special diabetic cookies for Mrs. G. This relationship is also a reflection of her ability to share her heart. It is not only the effect of proper matching of client to CAREGiver, but a response to a CAREGiver who freely and openly talks, smiles and doesn’t mind holding Mrs. G’s hand.
Undoubtedly, Anastasia is an “angel in disguise”. We are so happy she is part of our amazing team!

November 2014 - Cassandra

November 2014 - Cassandra

Cassandra's companionship is a highlight in our mother's day. Her caring, positive outlook and friendly manner has made her an essential ingredient to Mom's health and well being. We are blessed to have Cassandra as part of Team Mom.

-Laurie, client's daughter



Cassandra was a PSW who applied to Home Instead while completing her nursing education.  At the time, she expressed an interest in working with seniors because her own grandfather had Alzheimer’s. Two years later, she has worked with almost two dozen clients,  making the biggest impact on those who suffer from the same disease.
Exceptionally reliable, Cassandra places  her client’s needs over convenience.  She is able to build trust by being someone they can count on!   Because she has developed relationships she intuitively knows what is in their best interests and she is able to take the lead.   Care plans can’t always cover every detail or unusual circumstance, and Cassandra always meets these situations with confidence in her own decisions.  She has one client that she has been with this entire time and has likely spent more time with Mrs. “D” than any other individual in her  personal or professional life.  This client’s daughters said that Cassandra is engaging and knows exactly how to make her mom smile.  That’s what sharing your heart is all about, being compassionate, being thought and just being yourself!
Cassandra is an exemplary CAREGiver, well liked and well respected.  Congratulations and thank you for all your hard work.

October 2014 - Evelyn

October 2014 - Evelyn

Evelyn has a down-to-earth friendliness that made my mother feel at ease. Evelyn genuinely enjoys chatting with people and my mother enjoyed her company. She went above and beyond, contacting the office about health concerns and taking Mum out for tea and lemon pie 'on her own dime'. Evelyn's stewardship made a difficult experience less of an ordeal for my mother, and took a real load off our minds.

-Janice G, client's daughter

In two weeks, Evelyn will celebrate her one year anniversary with Home Instead and it's a period defined by extensive professional growth.
Evelyn understands the importance of continuity and relationship; she builds trust by always arriving on time and continues to open up her availability, sometimes working on the weekends and sometimes for the Etobicoke Team, to accommodate the needs of our seniors. She engages her clients; in one case knitting with her senior. Taking the lead she took a picture of the activity and e-mailed it to the office, and in turn, we sent it to the client's daughter. "Kathy", who lives overseas and doesn't get to see her mother often, was ecstatic! Evelyn is outgoing and gregarious CAREGiver. Her ability to share her heart and help her seniors open up about their feelings is innate. Laughter is prominent in every assignment.
Our perspective on Evelyn is shared by others in the community and referral providers have communicated as much to us. We are so proud to have Evelyn on our team, she is a true gem!


September 2014 - Miriam

September 2014 - Miriam

From her first meeting with my mother, (who had Alzheimer’s) Miriam showed herself to be a compassionate and caring person. When I would phone to remind her that this was the day Miriam was coming, Mum’s voice would become animated and excited. Miriam engaged my mother in the life going on around her, which was an increasing challenge and one which Miriam was very successful at. I consider Miriam to have played a major role in ensuring Mum’s happiness and well-being. She is a great asset.

Barb, client’s daughter


Miriam B is one of Home Instead’s most accomplished CAREGivers!  Her assignments have covered every area of senior care, from Alzheimer’s to palliative and her performance has always been remarkable.
Miriam’s clients grow to depend on her and she never falls short of any expectation they have.  She is reliable, responsible and professional and “no” doesn’t seem to be a word in her vocabulary. Always early and always available Miriam easily builds trust and creates the foundation for strong relationships.
She is invested in making the biggest impact on the lives of these seniors and takes the lead to ensure that she has the benefit of all the trainings we offer. Accordingly, her clients receive the best care she can offer.  To date, she has completed CARES, Health and Safety Awareness and attended a 2 day Palliative In-Service at Trillium Hospital.
Sharing her heart is a natural expression of Miriam’s character as she treats her clients like extended family.  Companionship is the opportunity for Miriam to create memories; it is an exchange of life stories and her clients look forward to their time with her.  We get regular requests for Miriam’s services and if cloning was a possibility, we would do so in a heart-beat.  Thank you, Miriam!

August 2014 - Wendy

August 2014 - Wendy

I love her! We have a lot in common. She is a very nice person that would do absolutely anything for me. I would have her everyday if I could.

Betty, Client 


“Nurse Wendy”, as she is playfully addressed, (she is not actually), is one of our most valued CAREGivers.  Her focus doesn’t stray too far from the role of other trained health care professionals as time and time again, she has proven her strong commitment to enhancing the lives of her clients.
A driving CAREGiver (6A), Wendy’s services are in constant demand.  However, last minute or when service will be compromised, Wendy has come through every time.  She has even gone as far as to offer to drive her client to Peterborough on Christmas Eve.  It is this reliability that enabled her to build trust and, accordingly, we take every opportunity to ensure that she knows that she is appreciated.
CARES trained in 2013, Wendy took the lead to ensure that she was not “pigeon-holed” into home helping shifts.  Since then she has accumulated hundreds of service hours with Alzheimer’s clients and garnered a great reputation for embracing the techniques of the CARES Program and building strong relation-ships.  Her skillset is also broadened by First Aid, CPR and Health & Safety Training.
Her clients are not unlike her own family and she has created strong emotional connections.  Often, we hear that she can encourage her seniors to change behaviors that their own sons and daughters have struggled to correct, for years.  It’s because she listens, she embraces empathy and expresses mutual respect, demonstrating that sharing your heart can come with such ease.  One of her clients has even expressed that Wendy is like a daughter to her. 
Congratulations Wendy! Pat, Martha, Betty, etc. were all blessed to have you as their CAREGiver and CAREGiver of the Month is a small token of our appreciation!

July 2014 - Maricon

July 2014 - Maricon

The first time that my wife and I met  Maricon, we were thoroughly impressed.    She provides wonderful companionship and assistance to my mother.  Maricon has a way about her which engages my mother, in both physical and mental activity.  She is very   caring to her and treats my mother like a “Queen” as she says.

Rob P, client’s son 


Maricon has been with Home Instead since October 2013 and in a short time has made a strong and positive impression on her clients, peers and employers. 
She is reliable, responsible and professional and building trust is second nature to her. She has a reputation of being flexible to the changing needs of her clients and a “go-to person” for last minute and emergency staffing needs.  We are always confident about the quality of her care and the way in which  she represents Home Instead Senior Care.
Maricon is also empowered and involved, taking the lead to ensure that she is properly prepared for new challenges.  Recently, when she was assigned to a client who had Sun-Downing Syndrome she took it upon herself to learn as much as she could about this     disease and how to effectively manage behaviours.  Furthermore, as a team player, she       ensured the consistency of this client’s care by sharing the same information with others that were staffed in the assignment.
“A breath of fresh air”, Maricon is also compassionate and thoughtful, sharing her heart with whomever she comes in contact with; we often receive positive feedback from DOCs and facility employees.  She is a true asset to our team and we are grateful!

June 2014 - Luciana

June 2014 - Luciana


"Lucy was wonderful; great and reliable. My mom really loved her. When the need arises, we’d happily use Lucy again. "

Lori, client’s daughter


Luciana  (“Lucy”) has brought added value to our CAREGiver Team since being brought on-board in October of 2012.  Since then, she has “clocked-in” over 1400 hours, working with our most complex and challenging of assignments and has advanced her experience with  Alzheimer’s and Dementia Care with our own, ground-breaking, CARES Program. 
Lucy is reliable, responsible, professional, and is able to  build trust with her seniors by being consistent with time and attendance and open to last minute scheduling requests.  Likewise, when  her client recently had a fall, Lucy became available for 12 hour shifts to accommodate this senior’s  new needs.
She has a strong work ethic and is both empowered and involved.  Lucy is invested in her clients’ lives and takes the lead by advising the office of their evolving needs and any cause for concern and recognition.
Lucy has very endearing relationships with her all of her clients; she is compassionate, thoughtful and herself.  CAREGiving is part of her DNA; she is nurturing and sharing her heart seems to come with such ease.
You are an amazing CAREGiver Lucy! Thank you for making it personal.

May 2014 - Alvin

May 2014 - Alvin

"To be chosen CAREGiver of the month you must be a very special person in the life of someone else and Alvin is indeed a very special person in the life of Peter who has Alzheimer's.  He is kind, patient, thoughtful and the perfect friend. For instance, every day Alvin brings Peter's horoscope from the local paper, but before they read and discuss its meaning he checks to make sure it's cheerful and positive, and if it's not, he chooses another one that is! Yay Alvin! "

Suzanne W-S, client’s wife


Alvin started his journey with Home Instead in June of 2013 and since then he has worked over 600 hours with clients of varying needs, from companionship to  Alzheimer’s Care. 
Alvin takes the lead and shows initiative,  getting to know his clients and what is important and interesting to them so that his visits and conversations are engaging.  These conversations are an exchange of their memories and his own  personal experiences and demonstrates how easily he is able to share his heart.   Families are truly grateful to have Alvin caring for their loved ones.  He is reliable, responsible and  professional; conscientious about the details of new assignments, asking for clarity whenever necessary and always on time - building trust is his primary focus!
We are tremendously  lucky to have Alvin on our team.  Keep up the great work Alvin!

April 2014 - Edna

April 2014 - Edna

"Edna has been an endearing and compassionate caregiver to my father for many years. She has an incredible ability to care for, motivate and entertain my father in a respectful manner.  My father keenly looks forward to Edna's visits. Our family is grateful to the incredible care that Edna provides."

Joanne, client’s daughter


This August, Edna will celebrate her fourth anniversary with Home Instead, a tenure marked by her natural ability to Build Trust, Take the Lead and Share her Heart.  Her success is reflected in the elevated quality of life that her clients experience; we applaud her as CAREGiver of the Month. 
Of exceptional mention is Edna’s relationship with  Norman,  a senior who she  began to care for almost a week after she started and has remained with for all of these years. Their relationship is built on trust, as she is consistent in the care she provides and dependable in regards to her availability which she occasionally compromises in order to accommodate changes to his schedule.
Norman would concede that Edna is like his wife, taking the lead, and exceeding the status quo.  We defer to Edna to train his new CAREGivers and she takes the initiative to report coaching that may be needed to ensure that there is no difference between her own care and any other that provides for Norman.  On several occasions, the staff at the facility where Norman resides have commented on this professionalism.
The embrace, as shown in the above picture, is a reflection of the emotional connection she has with Norman (as with all her clients), four years of exchanging experiences, making memories, and sharing her heart. 
Congratulations Edna, we are luck and grateful to have you as part of our team!

March 2014 - Ruth

March 2014 - Ruth

"My mom always looks forward to spending her afternoons with Ruth, shopping and talking about current events and listening to my mom's stories about her past.  I know my mom is always in good hands because Ruth is a very efficient, caring person with such a wonderful sense of humor.  I am most grateful that Ruth is my mom's caregiver!
Congratulations Ruth! Most deserving. Thank you for being my right arm and making my life a lot easier. I really appreciate it. Merci!”

Lynda R, client’s daughter


Ruth is a natural CAREGiver, having cared for both her mother and grandmother into their 90s when they passed on.  She then transitioned to caring for the loved ones of others  and has made a remarkable impact on their lives as well.
He ability to build trust is reflected in assignments that continue on long after the client thought they had needed Home Instead and as long as 18 months plus.  Ruth is reliable, responsible and professional.
Ruth is the eyes and ears to another client’s family, as they do not live locally.  She takes the lead to ensure that they kept abreast of any relevant issues and that Quality Assurance visits are addressed when necessary.  She is empowered and   involved.
The compatibility of Ruth to her clients is such that the exchange of personal stories is relevant and welcomed.  It’s an opportunity to share her heart with an audience that can appreciate her experience and reciprocates with those that are similar to her own.  Ruth is compassionate, thoughtful, and herself.
Congratulations Ruth on your great success, and keep up the good work!

February 2014 - Christine

February 2014 - Christine

"Christine has for the last few years gone to great lengths to help my mother and father stay in their family home. Christine has been and is an extremely caring person. She has been very helpful to my mother, following my father’s recent death. "

Rob P, client’s son


Christine has been with the Home Instead family since 2010 and months into her tenure  accepted an assignment where she continues to work.  The “Smiths” were clients who tested her ability to build strong relationships while managing  their Alzheimer and dementia needs; she succeeded and grew to become both their advocate and a member of their  family.

Because of the trust she had built with Mrs. S, there was a time that Christine exclusively provided the client’s personal care.  The two are like mother and daughter, and every shift is “quality time”. 

At times the demands of this job have been unconventional, but Christine has always risen to the occasion, taking the lead to meet current demands.  On one occasion she ensured the client’s safety by contacting the police when an intruder tried to force their way into the family home. 

Just recently, Mr. S passed away and Christine has been a huge support to this family as their testimonial reflects.  Sharing her heart is second nature to Christine and she has been a great emotional support to the whole family, but especially to Mrs. S. in this time of mourning. 

Congratulations on this wonderful accomplishment, Christine!

January 2014 - Edith

January 2014 - Edith

"My aunt Olga recently lost  her husband of 50 years and moved into a retirement home.  Edie has been a wonderful     companion, visiting Olga twice a week.  Edie is intelligent, caring and  compassionate.  She has been a great help to Olga."

Barbara, client’s niece


The way Edie connects with her clients is so natural. She has a big heart and just wants to put a smile on a senior’s face. 

She takes the lead by calling the office if there are any emotional or physical changes with her clients. Edie goes above and beyond for her seniors and makes them feel special. 

One of her clients' family live in Ottawa.  Having Edie visit their aunt twice a week gives them peace of mind.  They said that Edie puts a smile on their aunt's face and she looks forward to her visiting every time. 

She shares her heart with her clients and relates to them in such a way we can't even describe. You can tell by seeing her in the field that being a CAREGiver to someone in need is her number one priority. 

She builds trust by always being on time for her shifts.  Thank you for wanting to make a difference in the life of a senior. You are truly an amazing CAREGiver and we are proud to have you as part of the Home Instead team.

CAREGiver of the Year 2013 - Anne

CAREGiver of the Year 2013 - Anne
In Mississauga our recruitment process is very refined, and our goal is to hire only the best CAREGivers in our community.  As a matter of fact, we only hire between five to eight per cent of all applicants.  We strive to find those who have a genuine passion for working with seniors and can represent our Guiding Principles, and we’ve had significant success in that regard. Anne Armstrong was one of the five to eight per cent and in the in the two years that she has been working as a part of our team, we have come to appreciate that she is even more special than our initial impression revealed; even amongst that five to eight per cent, she represents the one per cent of all our employees.  She is defined by a genuine passion to senior care and a commitment to her Home Instead Team.  Passion, commitment, drive and professionalism are adjectives that can be used to describe Anne.

Caregiving is not merely a job for Anne, and in her interview she said quite emphatically, “Caregiving is who I am.”  At first it may have been to her own family and children, but since they have grown up, her focus has shifted to seniors.  Previous to her employment with Home Instead, she volunteered as a CAREGiver to seniors in church.  It’s neither for the remuneration (she’s retired from the field of admin), nor for the recognition, but so evident from her actions and the way she boldly communicates that, “The satisfaction comes in knowing that her clients are happy and you can always see that in their faces.”

If “Perception is the reality of some”, then many would agree, that caregiving IS who Anne is and it undoubtedly why she should be this CAREGiver of the Year.

December 2013 - Jean

December 2013 - Jean
“Jean has been a breath of fresh air in our home. She was able to connect with my grandmother and motivate her to do more. It's the small things that jean does that go a long way. Her kind, gentle ways and proactive approach make her an amazing caregiver.  My family is extremely grateful to Jean for making my grandmother's stay here in Canada a memorable one.”

Marie, client’s granddaughter

Jean is a natural with her clients.  She is compassionate, gentle and trustworthy.  She has a way of connecting with people and they just adore her. When our clients add shifts, they ask for her time and time again. 

Jean has built trust with us and her clients by always being on time; she is professional and is eager to help.  One of her client’s granddaughters called us after her shift to let us know that Jean went above and beyond for her grandmother and she even brought sweets for her that are from her culture.  She takes the lead by letting the office know of any changes with our clients and by following up if there are any concerns about her schedule or shifts.  Jean is such a natural when it comes to sharing her heart.   She has a gentle  approach and is such a positive person. She is a true gem!

November 2013 - Collette

November 2013 - Collette
"She is a bright light in our home.  My parents live in my home, so I appreciate the peace of mind when Collette is here.  My dad is up throughout the night which is exhausting for my mom.  She gets much needed rest when Collette is here."

Amazona, client’s daughter

The way Collette shares her heart with her seniors appears to be so natural for her. She has a gentle spirit that definitely makes her clients smile as she arrives at their homes.  Her calming voice and gift to     connect with each senior she cares for is truly special. Collette has the ability to build trust with her clients and their families.  One daughter of a client shared that she felt confident her Dad was cared for in a loving yet professional way.  She could go out      knowing all was well.  She described Collette as a bright light in their lives.  One of Collette's clients is particularly anxious about the day to day life challenges.  Collette takes the lead and reassures her. She gets her tasks completed with confidence making this lady so pleased with her weekly visits. 
Thank you, Collette, for giving so much of yourself every day.  Home Instead is so fortunate to have a CAREGiver like you!

September 2013 - Joselyn

September 2013 - Joselyn
"Michele has had a wonderfully positive impact on my mother's life. When I speak to my mother on the phone, I can always tell when it's "Michele's day" because my mother is more animated and happy. She's become a true friend that my mother really looks forward to seeing every week."

J.P. Mulley, Client

Home Instead is so fortunate to have Michele as a part of our team. After stepping away from her career, she decided to follow her passion of caring for seniors. 

Over the past year, Michele has built trust with all of her clients.  They know they can depend on her to arrive confidently at their homes ready for the day's events, whether it be a trip to the grocery store, a stop at the barber shop or getting to a doctor’s appointment. With one of our gentlemen clients, she took the lead by deciding to research community programs until she found one he would enjoy.  Every Monday you can find them working out in the gym together. Michele always shares her heart by thinking about what would make her clients feel special.  One of our ladies loves home baked goods.  Michele kindly brought some of her own banana bread to enjoy together.

Michele has certainly earned the respect of our clients families as well.  They consider her to be very proactive and feel confident that their loved one is well cared for when they just can't be there. During a power outage, she called a client to make sure she was okay knowing her son lives in the States and wouldn't be aware of what was happening. You truly are special and have a gift caring for seniors.  Thank you Michele !

August 2013 - Anne

August 2013 - Anne
"Anne has been with me for almost 2 years; she is a great person; we  get along famously.  I consider my workers as family whom I can chat with, or expect help from.

When Anne arrives at my place we get caught up on news, followed by lunch, which Anne prepares, then she goes into the daily chores or if I have an appointment we tackle that. Anne is also a wonderful cook.

I am very happy with Anne !'  — Elizabeth G.

In the 2 years that Anne has been with Home Instead, she has demonstrated her ability to BUILD TRUST by being truly committed to the needs of her clients.  Anne’s faithfulness and dedication are a reflection of her true gift in caring for seniors.  She SHARES HER HEART, and treats her clients as if she would a family member.  

Recently, she TOOK THE LEAD by  offering to accompany her client to a wedding that was miles outside of Mississauga so this senior could enjoy watching a special grandson get married. It was a charitable offer as it would have been on her own time with the intent to make the day   special for the whole family. 

Her values her time with her seniors.  She is productive, compassionate and brings a sense of calm to her assignments.  We have all benefited from her flexibility in order to accommodate last minute doctor’s appointments, scheduling changes and short notice assignments.

Thank you Anne for making a difference in the lives of our seniors! We are so pleased that you’re a part of the Home Instead Team.

July 2013 - Lori

July 2013 - Lori
“Lori always knew what to do, regardless of the challenges our mother was facing. An ailing parent is stressful, worry always present, and yet when Lori was with our mother we always knew she was safe and happy, thus allowing our family to some much needed rest and our mother some much deserved independence. Lori always kept us informed, it was like having an additional family member providing care. We are, and always will be, eternally grateful for the blessing of this outstanding professional that entered our lives.”


Lori has been with HISC for over a year now, but she approaches every new request, every new client, and every single day with the same level of enthusiasm as she did on day one. It is wonderful to have her as part of this team!
She is reliable and always willing to help out. Notice is never too short, nor any request perceived unreasonable. More importantly, even with the most challenging of new assignments she is determined to make the most of it. She has BUILT TRUST and it has never been shaken.
As the testimonial reflects, she is more that just a CAREGiver to her seniors, she is another daughter, and a bridge between them and their own families. She TAKES THE LEAD and apprises the office and family of any changes in her clients health, any impending appointments, and all those things that would otherwise be forgotten were she not so invested.
Her heart is truly in what she does and she SHARES HER HEART with everyone she is associated with.
“Lori, thank you for all that you have been to so many people!”

June 2013 - Karlene

June 2013 - Karlene

"We have a wonderful  CAREGiver with our mother and without her my mother would not be able to stay in her home.  What really makes a difference for us is that we know our mother is being cared for and looked after and that is a  welcomed relief.  We are truly grateful and appreciative and we would not hesitate to recommend Karlene to anyone looking for a CAREGiver"

- client

Karlene is a companion, an advocate and a leader amongst her peers;     because of this, she is CAREGiver of the Month.
She has been with Home Instead for just over a year and has made a huge impact.  She has completed the CARES Training, attending Focus Groups, is a member of the Joint Health and Safety Committee and, most importantly, has made positive changes in the lives of her clients.  She embraces the Guiding Principles as “a religion” and sees beyond the obvious to deliver service that exceeds her clients’ expectations and enhances their quality of life. To them, she is not merely a CAREGiver, she is family and without her their lives would be substantially different.

May 2013 - Luvianne

May 2013 - Luvianne
​“Luvianne is a kind, gentle and compassionate person. The care she provides my husband goes beyond the call of duty. She takes the initiative to do whatever work is required around the house and takes great care in planning and preparing meals. She maintains a cheerful disposition and provides constant encouragement while my husband performs his routine activities like eating, exercising, or performing personal care and hygiene. She has a big heart and does her work with love and compassion”

- client

Luvianne has a strong sense of commitment, a remarkable ability to connect with her clients and consequently the care she provides is phenomenal. Her assignments are complex and demanding - “Mrs. Smith” had been the primary caregiver to her husband, who had cancer; she too is a recent cancer survivor. Luvianne took the lead, and provided Mrs. Smith with respite. With his condition advancing, it was difficult for Mrs. Smith to establish a set schedule, but this didn’t discourage Luvianne from accepting a variety of shifts ranging from evenings to weekends to overnight shifts.

Her clients are her priority and she has a loyalty to their needs and a commitment to exceeding their expectations. The Smith’s, circumstances may be unique but needs are not uncommon and Luvianne gains a deep respect from the families she serves. 

April 2013 - Melina

April 2013 - Melina
"The moment we met Mel we knew she was a very special person. In addition to being clearly professional and capable, her kind and caring nature put not only my mother at ease but my husband and I as well. When we had to leave our 96 year old mom for extended periods, we had no problem doing so when Mel was on the job. We hope that if we or any of our loved ones ever need care in the future that we will have a Mel on the job."

- client

“Jane Smith” is a twice-widowed senior, who has battled clinical depression for 10 years. She chooses to isolate herself, “glued” to the TV, with disregard for family, personal hygiene, and the world outside her front door. She has moved twice in the last 5 years, but prefers to live out of her suitcases.

On many occasions, “Mrs. Smith’s” son has tried to arrange services; each attempt is met with fierce resistance. She never answers the phone and rarely lets anyone into her home. In walks Melina and they are instant friends. It’s not even a matter of what she does, it’s who she is!

It’s been a year since their initial meeting and “Mrs. Smith” is almost a different person. She is now unpacked, embraces Melina like family and foremost, her emotional and physical state has significantly improved.

This story is not unique. Melina has changed the lives of many seniors. She has provided services for a dozen clients whose needs vary from Alzheimer’s to palliative care. One thing is true of every assignment: she preserves their dignity and significantly enhances their lives.

Thank you Melina, for being a leader amongst your peers and the heart of our organization!

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