for people has always been a part of Debbie’s life. This interest began at an
early age when her sister was critically injured. This opened Debbie’s eyes to
caring for others and ultimately led her to pursue a career in Nursing. Debbie
has a distinguished career at Alberta Health Services, there she built a
reputation based upon nursing excellence. Debbie has had extensive experience
with Home Care and Transition services. In these roles, Debbie saw firsthand the
need for in-home care which the public system was not meeting. This inspired
Debbie to open a Home Instead office to meet that need and provide a solution.
As Director of Care, Debbie is able to use her nursing skills and professional
experiences to help families navigate the system and customize unique care
plans for each client. Debbie’s credibility is one of the reasons that Home
Instead is the right choice for families who are seeking support for their
elderly loved ones.
Fred cares deeply about relationships, he has an old fashioned sense of customer service. He has built a career based upon anticipating and exceeding customer expectations. This high calibre of customer service is constantly being taught to our entire staff and he ensures that our clients and their family's needs are met and exceeded. Fred has worked with teams and organizations where he has built a reputation by raising standards for customer service and satisfaction. Aside from working behind the scenes to manage operations, Fred is continually providing direction and painting the picture of our future as a company. His leadership is one of the key elements that makes our team successful. He also spends a significant amount of time out in our community sharing information about Home Instead with Seniors Residences and Hospitals while continuing to meet with clients and families.
After providing support to various departments within the organization, it was a natural decision for Stephen to be promoted to the General Manager. His ability to listen and understand helps to solve little problems before they grow, while simultaneously coaching and guiding the support team to meet the demanding and complex needs of our clients and their families. Along with the management of the scheduling department, Stephen also manages our web marketing, social media and will often be seen in the community at various events. Always here to help, Stephen is not afraid to do whatever it takes to keep a client or employee happy.
Susan has an extensive and diverse background in
senior care, nursing, administration and safety. A registered nurse for over
twenty years, she has worked in long term care, orthopedic surgery, general
surgery, obstetrics, emergency and senior management positions both in rural
and urban settings. Care of the growing aging population has been a focus
throughout her nursing career. Her passion for healthcare, and her desire to
support seniors combined with her experience provides her with all the tools
required when designing a care plan for our clients.
As our Communication
Specialist, Terry works with new clients and their families every day. Terry
loves seniors and believes strongly in helping them stay in their home for as
long as possible! As a nurse for over 14 years, Terry has gained extensive knowledge
and experience that helps guide families through the maze of senior care
options. She works on a daily basis with our Care team and Scheduling team to
ensure our senior clients are having their needs met. Terry loves to help
seniors and their families during this often very stressful time by spending as
much time as needed for the family to feel comfortable. She also works with new
CAREGivers who are joining Home Instead in our mission of serving Calgary’s
seniors. Terry’s nursing experience, home care experience and caring nature
makes her the perfect person to help you with your senior loved one’s needs.
With varied experience working both behind the scenes and in direct contact with different age groups and their families, Stefanie's background helps her engage with each person and caller in the office. Stefanie started her career with Home Instead Senior Care working as a CAREGiver where she worked with clients of varies needs. This experience helps Stefanie support CAREGivers who are working with clients and also helps her understand the family's needs. Her passion is in people, she loves to connect and create positive interactions. On any given day you can find Stefanie managing countless projects to keep the office running smoothly and efficiently.
Tamara has several years of scheduling experience and is a great asset to our team. She is able to find new ways to solve the daily challenges that arise while keeping a customer focused approach. Her in-depth knowledge of our CAREGiving team allows her to match CAREGivers to even the most challenging situations. Tamara makes it a priority to make sure all of our CAREGivers are prepared to work with our clients.
Cassidy is one of our
Scheduling Managers here at Home Instead. She works diligently to learn about
our CAREGivers so that she can match them to our Clients. Just like many other
members of our office team, Cassidy started her Home Instead career as a
CAREGiver. She loved working with each client and being able to support them in
their goal of staying in their own homes. Cassidy left Home Instead for a few
years but always knew she wanted to come back! After working for different
companies in the industry, Cassidy knew that Home Instead Senior Care was
different. At Home Instead, the matching is so much more personal and
intentional. Cassidy’s experience as a CAREGiver coupled with her experience as
a Manager helps her to support our CAREGivers.
Taylor does a great job of taking care of schedule changes and supporting the organization on weekends. Taylor continues to guide and direct our caregivers while the rest of the team takes a break. Taylor works casual and on call as a scheduling manager.
As a Weekend Scheduling Manager, Jilysa supports our CAREGivers and Clients. She ensures all clients are receiving the highest quality care and their needs are being met. Jilysa works both as a Scheduling Manager and also as a CAREGiver. This gives Jilysa the unique ability to support CAREGivers, because she does the same work on a regular basis.
"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.