Our Team

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Calgary, AB

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (403) 984-9225 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Debbie Franchuk, RN, Co-Owner, Director of Care

Debbie Franchuk, RN, Co-Owner, Director of Care

Caring for people has always been a part of Debbie’s life. This interest began at an early age when her sister was critically injured. This opened Debbie’s eyes to caring for others and ultimately led her to pursue a career in Nursing. Debbie has a distinguished career at Alberta Health Services, there she built a reputation based upon nursing excellence. Debbie has had extensive experience with Home Care and Transition services. In these roles, Debbie saw firsthand a need for in-home care which the public system was not meeting. This inspired Debbie to open a Home Instead office to meet that need and provide a solution. As Director of Care, Debbie is able to use her nursing skills and professional experiences to help families navigate the system and customize unique care plans for each client. Debbie’s credibility is one of the reasons that Home Instead is the right choice for families who are seeking support for their elderly loved ones. 


Fred Franchuk, Co-Owner, Managing Partner

Fred Franchuk, Co-Owner, Managing Partner

Fred cares deeply about relationships, he has an old fashioned sense of customer service. He has built a career based upon anticipating and exceeding customer expectations. This high calibre of customer service is constantly being taught to our entire staff and he ensures that our clients and their family's needs are met and exceeded. Fred has worked with teams and organizations where he has built a reputation by raising standards for customer service and satisfaction. Aside from working behind the scenes to manage operations, Fred is continually providing direction and painting the picture of our future as a company. His leadership is one of the key elements that makes our team successful. He also spends a significant amount of time out in our community sharing information about Home Instead with Seniors Residences and Hospitals while continuing to meet with clients and families. 


Kimberly Smith, HCA, Client Care Coordinator

Kimberly Smith, HCA, Client Care Coordinator

From a very young age Kimberly was taking care of seniors. Kim has over 7 years of hands on caregiving experience as a HCA with seniors. Additionally, she has 3 years' experience as a Recreational Therapy Aide. She worked on a dementia memory unit as well. As the Rec Therapy Aide Kim coordinated the exercises, activates and outing for all of the residents. Kimberly is able to relate and understand what is required by the senior and by their family.  In her role as a Client Care Coordinator, Kimberly meets with families to help them navigate the maze of options. She is able to use her professional training and experience to establish the best individualized care plan for your senior.


Susan Szabo, Nurse, Client Care Coordinator

Susan Szabo, Nurse, Client Care Coordinator

Susan has an extensive and diverse background in senior care, nursing, administration and safety. A registered nurse for over twenty years, she has worked in Long term care, Orthopedic Surgery, General surgery, Obstetrics, Emergency and Senior management positions both in rural and urban settings. Care of the growing aging population has been a focus throughout her nursing career. Her passion for healthcare, and her desire to support seniors combined with her experience provides her with all the tools required when designing a care plan for our clients.


Grace Saunders, PSW, Client Care Coordinator

Grace Saunders, PSW, Client Care Coordinator

​Grace is a Personal Support Worker and also has a Social Work Diploma. These certifications help Grace ensure our clients are receiving the highest quality care. Grace works in a hands on capacity with our clients ensuring that their ever-changing needs are being met as they age. By staying ahead of the immediate needs that come with ageing, Grace is able to prevent hospital visits while keeping our clients as safe and independent as possible. If a client's wishes are to age where they currently call home, Grace is committed to finding solutions that will help meet this goal. 


Stephen Franchuk, B MGT, Customer Service Manager

Stephen Franchuk, B MGT, Customer Service Manager

After providing support to various departments within the organization it was a natural decision for Stephen to be promoted to the Customer Service Manager. His ability to listen and understand helps to solve little problems before they grow, while at the same time he is able to coach and guide the support team to meet the demanding and complex needs of our clients and their families. Along with the management of the scheduling department, Stephen also manages our web marketing, Social media and will often be seen in the community at various events. Always here to help, Stephen is not afraid to do whatever it takes to keep a client or employee happy.​


John Hong, Bookkeeper

John Hong, Bookkeeper

John is a graduate of SAIT, with specializations in Accounting and Finance. John is responsible for Payroll and Invoice processing. John works closely with our Accounting firm to ensure all aspects of our book keeping are in alignment with Provincial and Federal laws. John is another one of those important "behind the scenes" employees that we have.


Kathy Kyska, Home Care Consultant

Kathy Kyska, Home Care Consultant

​As the Home Care Consultant, Kathy plays a large role in helping spread awareness of who Home Instead is and how we can help families. Kathy works with the hospitals, hospices, senior's facilities and with senior's groups to help educate them on how Home Instead Senior Care can help alleviate some stress and pressure they may be experiencing. Kathy has an extensive background in sales. Kathy has a long history with working in several different departments in the major hospitals and facilities in Calgary and the surrounding areas. ​


Linda Heilman, Administrative Assistant

Linda Heilman, Administrative Assistant

​Linda welcomes and engages each person who comes to the office as well as each caller who calls into the office. Linda personally makes it her mission to make sure all visitors feel at home while in the office. On any given day you can find Linda managing countless projects to keep the office running smoothly and efficiently. 


Taylor Pinkney, Weekend Staff Scheduler

​Taylor does a great job of taking care of schedule changes and supporting the organization on weekends. Taylor continues to guide and direct our caregivers while the rest of the team takes a break. Taylor work Casual and on call as a Staff Scheduler. ​


Tamara Dhillion, Staff Scheduling Supervisor

​Tamara has several years of scheduling experience and is a great asset to our team. She is able to find new ways to solve the daily challenges that arise while keeping a customer focused approach. Her in-depth knowledge of our CAREGiving team allows her to match CAREGivers to even the most challenging situations. Tamara makes it a priority to make sure all of our CAREGivers are prepared to work with our clients. ​


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