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​​​​​Thank you for your interest in joining the Home Instead Senior Care team. Below is a list of the open job opportunities in the Hamilton, ON area. To take the next steps in contacting us, please click the 'Employment Inquiry' button for the job posting of your choice.

Fax: 905-521-5507

See some of our outstanding CAREGivers

Current Job Openings

108 George St 2nd floor
Hamilton, ON L8P 1E2
Serving Hamilton, Dundas, Ancaster, Stoney Creek and surrounding areas

Personal Support Worker or Equivalent/Companion

Job Details

Home Instead Senior Care is looking for caring and compassionate CAREGivers who are PSW or equivalent to become a part of our team and join our mission of enhancing the lives of aging adults throughout our community.  Home Instead Senior Care provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion.

Primary responsibilities include, but are not limited to:

  • Companionship and conversation
  • Light housekeeping tasks and meal preparation
  • Medication and appointment reminders
  • Alzheimer’s Car
  • Ability to treat and care for seniors and their property with dignity and respect
  • Ability to communicate with clients in a friendly and congenial manner
  • Complete a criminal background check, motor vehicle record check and drug screen
  • Possess a valid driver’s license and valid auto insurance (required if driving clients)
*No previous experience necessary - skills training provided by Home Instead Senior Care*

We have a variety of shifts available with competitive pay and benefits.  Find out more about this fulfilling career opportunity at homeinstead.com.

Each Home Instead franchise is independently owned and operated.

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Service Coordinator

Job Details

Home Instead Senior Care is currently seeking a full-time Service Coordinator to join our growing team!

The Service Coordinator is expected to perform a variety of duties that relate to client care and service delivery for our clients & CAREGivers. They are expected to be responsible for providing the highest level of quality service to all clients and family members. We will be able to achieve this by developing relationships with those individuals that make all of this possible – the CAREGivers! Also, working well with team members and being committed to quality service. In addition, the Service Coordinator will work hand-in-hand with the Mississauga team to ensure a positive, cohesive and supportive environment for all Key Players to ensure that all needs of our team are met.

  • Adhere to all procedures, specifically Control of Service Provision, First Visit, Service Complaints and Incidents & Accidents, as mandated by our Quality Management System
  • Ensure the needs of the client, family, employee, and company are consistently being met
  • Ensure that all key indicators are met or exceeded including increasing hours, decreasing canceled shifts & ensuring staffing is done in a thoughtful manner where consideration on compatibility is of the utmost importance
  • Take the lead with managing the Hamilton client/CAREGiver schedule portfolio by being accountable for all scheduling transactions on a daily basis
  • Will be accountable for being responsive to the client and CAREGiver needs
  • Coordination of all care consultations, introductions and QA visits
  • Ensure client and CAREGiver satisfaction through compatibility surveys, communication of care plan and updates
  • Build trust by complying to our Quality Management System
  • Demonstrate common sense in decision making while anticipating the consequences of decisions.
  • Discern when there is a need for quick decisions or more thorough assessments
  • Ability to work independently and meet deadlines
  • Ability to maintain confidentiality of ALL information
  • Maintain accurate client and CAREGiver records in CLEAR CARE
  • Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in CLEAR CARE
  • Share your heart by participating in CAREGiver retention programs and coordinate CAREGiver of the month recognition
  • Answer each incoming call in a friendly, professional and knowledgeable manner
  • Field new client inquires over the phone in a knowledgeable manner, enter information into CLEAR CARE and arrange Care Consultations
  • Provide assistance to various members of the team as needed
  • Embrace the 5 Dysfunctions team model and continually apply the lessons to the team ensuring a cohesive & unified team
  • Provide support in the field, if required, by participating in Introduction visits along with other client and/or CAREGiver based requests made by the Director of Client Care. You must drive and have a reliable vehicle to provide this service.
  • Reflect the core values & Guiding Principles of 6748627 Canada Inc./702244 Ontario Ltd., (d.b.a. an independently owned and operated Home Instead Senior Care franchise
  • Hours of work will be 8:30am-5:00pm
  • Days of work will be discussed should you move forward in the interview process
  • Once training is completed, will be part of the on-call schedule
  • Other duties as assigned by the Director of Client Care or Managing Director
  • Report directly to the Managing Director

Job Type: Full-time

Experience:

  • Customer Service: 1 year (Preferred)
  • Health Care: 1 year (Preferred)

Licence:

  • G (Preferred)

Each Home Instead franchise is independently owned and operated.

View Full Job Details
Apply
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Please enter your last name
Please enter your phone number
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By submitting this form, you consent to receive emails from Home Instead, Inc. and to be contacted by Home Instead, Inc. and its franchisees. Please note that you can withdraw your consent at any time.
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