Care Manager

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Home Instead Senior Care®

Client Care Manager Job Description

 


Pacific Senior Solutions Inc., d/b/a Home Instead Senior Care

 

Objective:

The Client Care Manager is expected to perform a variety of duties pertaining to engagement with potential clients and care management for existing clients. To attract prospective clients, the Client Care Manager is expected to generate awareness about Home Instead services (throughout Burnaby and South Vancouver) and build and maintain relationships with professionals in our community to produce high quality referrals. In addition, the Client Care Manager’s responsibilities would include care consultations with potential clients and family members, client / CAREGiver introductions, quality assurance visits etc.

Primary Responsibilities:                                                                             

  • Reflect the core values of Pacific Senior Solutions Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
  • Schedule and assist with marketing events within our territory
  • Engage in generating brand awareness within the territory, including through networking sessions, public education workshops and other marketing efforts
  • Distribute marketing and promotional material throughout our territory (Burnaby and South Vancouver)
  • Foster and maintain strong and lasting relationships with potential client referral providers
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a care plan
  • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
  • Work with other team members to coordinate various aspects of a client's care.
  • Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
  • Create and maintain client and responsible party records documenting all quality assurance meetings.
  • Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per quarter.
  • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
  • Demonstrate open and effective communication with clients’ family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
  • Work with clients and their families on timely resolution of any issues that may arise during the provision of care services.
  • Maintain regular attendance at the office to execute job responsibilities.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

 

Secondary Responsibilities

  • Participate as needed in all CAREGiver meetings
  • Perform any and all other functions deemed necessary


Education/Experience Requirements:

  • College degree relating to the health field or LPN, HCA, PSW certifications highly desirable
  • A year plus experience in home care, health care or senior-related industry required, preferably in a client facing role (care assessment and planning, case management etc.)
  • Prior experience in sales promotion, marketing and networking in the Burnaby / South Vancouver area preferred
  • Must possess a valid driver's license and auto insurance

Knowledge, Skills and Abilities:

  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have a patient and congenial attitude and genuine compassion relating to care of seniors
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
  • Must demonstrate knowledge of the senior care sector in the Burnaby / South Vancouver communities
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and other work-related stakeholders
  • Must have the ability to present a professional appearance and demeanor
  • Must have computer skills and be proficient in Excel and Word
  • Must have the availability to work evenings or weekends (if required)
  • Must be a team player with the ability to perform duties in a professional office setting

 

Your employer is Pacific Senior Solutions Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise). Your employer is not Home Instead, Inc. This job description does not create an employment contract, nor imply it. Employment with your employer remains at will.

Each Home Instead franchise is independently owned and operated.

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