Working with seniors is something that was instilled upon me
from a young age by my mother. When my mother was a volunteer visitor I
would occasionally join her on her visits to see Katarina when I was
about 8 years old. Katarina was Russian and spoke only a little bit of
English. I still remember that Katarina would be in absolute amazement
when I would put the straw in my drinking box – she had never seen
anything like it and I would show her how it worked! In sharing the same
passion with my mother, I continued on during my high school years
volunteering at a Long Term Care facility & volunteer visiting also.
Later in life when my grandmother was in Long Term Care, just over an
hour away, I regularly went to visit her with my three children until
she passed away in 2010. Seeing the enjoyment that she would get
watching the children run around and engage her was priceless and truly
memorable. Being the owner of Etobicoke’s Home Instead Senior Care
allows me to work at my passion and sincerely feel like I am making a
difference in a senior’s life. I am honored to have the privilege to
provide services to our clients and it is something I take very
Greg, father to Liam and Ava, and husband to Shelley,
is well known in the field of home care, but his roots have simple
beginnings as his earliest recollections of senior activism refer to a
time when his mom was involved with charities like Meals on Wheels and
encouraged him and his siblings to do the same. Today, his sits on the
Board of Directors of the Ontario Home Care Association, has strong ties
to the Alzheimer Society Peel (including partnership in the Caregiver
ReCharge Program) and focusses the efforts of the Mississauga office on
philanthropy, public education and community outreach. He is an author
of the book Trusted Transitions, was presented the Advocacy Award by
Home Instead Corporate for his tireless efforts, and since 2009 has
driven Home Instead to exceed the expectations of over 1000
seniors and their families, by striving for service excellence.
“I was fortunate to have spent the majority of my childhood with all four grandparents. The advantages of having them nearby and learning valuable lessons such as, the power of integrity, importance of education and persistence of hard work, undoubtedly had a positive influence throughout every aspect of my life. They repeatedly advised, aging is a blessing and to live each day to the fullest. They were named, ‘The Greatest Generation’ for good reason”.
Tom’s natural aptitude for leadership has earned him an impressive track record of operational success as a change management & strategic leadership professional. From building and overhauling operational programs to driving cultural business transformation initiatives through his hands-on approach to leadership, Tom fosters a culture of collaboration, empowerment, accountability, employee engagement and customer satisfaction supported by his People, Process, Customer leadership philosophy. He states; “Joining the Home Instead team has been the highlight of my professional career. The opportunity to work with a team of dedicated, caring and focused individuals while being able to make each & every customer interaction a personal experience fills my heart with gratitude. Helping the seniors in our community and at the same, playing a vital part in changing the face of aging is an experience I can only describe as incredible”. Tom has a Master of Business Administration degree from the University of Liverpool and prior to joining Home Instead, successfully held various operational positions for both national and internationally recognized brands. Through a combination of client focused strategies, an overall determination for excellence whilst Tom’s strong track record developing high performance teams are key focus areas to ensure Home Instead continues to enhance the quality of life for seniors and their families.
As a Social Service Worker with over 12 years of professional experience supporting seniors in day programs, one-on-one counselling and in-home caregiving, Claudia is well versed and committed to enhancing the lives of senior citizens across York Region. She has supported elderly people living with Alzheimer’s, Parkinson’s, diabetes, high blood pressure, and depression.
Personally, she was a caregiver for her mom who was diagnosed with brain cancer – and supported every aspect of her care, from treatments, to doctor’s appointments and palliative care until her death. Currently, she is the primary caregiver for her dad who is in the early stages of Alzheimer’s.
Claudia understands firsthand what a challenge caregiving can be while juggling work and family life, and strives to provide the right guidance and support for seniors and their family caregivers.
Paul is grateful to now be able support his community. His career with Home Instead has given him the opportunity to connect with the vast amount of resources that exist to family CAREGivers and their senior loved ones, including those provided by Home Instead Senior Care. He is a good listener and will do his best to understand your unique needs and present you with only the very best of options. His goal is return family caregivers to the role of spouses, sons and daughters and seniors to higher quality of life, by ensuring that your CAREGiver and solutions are "best-fit".
Since the young age of 18 Janet has worked in some capacity providing quality customer service. Her experiences stems from interacting with individuals from the food to the tourism industry. In every role she has demonstrated that she has great work ethics and goes the extra mile to ensure that the needs of customers are met and that each person I interact with takes with them the fact that I cares. She is an energetic well organized individual who is a firm believer in producing the best quality of work there is, and with over 20 years of experience in customer service she ready to meet and exceed the expectations of our clients.
As the Education Coordinator, Jennifer believes that the best way to improve the quality of life for seniors receiving our care, is to ensure that our CAREGivers and office staff, (as well as interested community members), receive high quality, practical training on an ongoing basis. Jennifer's prior work experience with Home Instead Senior Care is as a CAREGiver and Client Care Coordinator. She has additional work experience in rehabilitation and health education and achieved two science related degrees (Physiotherapy and Kinesiology). Her work and educational experience combine to make her an advocate and valuable educational resource for seniors and the individuals caring for them.
In his role, Dan Gallagher lets healthcare professionals in the Richmond Hill and Vaughan area know about Home Instead Senior Care Services and helps families find immediate care in emergency situations. Dan was selected because of his keen interest in seniors and his desire to help them maintain their independent lifestyle. Dan will be out in the Etobicoke and Mississauga communities working with our community partners presenting our public education programs and sharing how Home Instead can help seniors and their families. Dan will also be involved in the community supporting non profit and other organizations that serve seniors.
As the Enterprise Administration Manager, Ramona recognizes the importance and value of providing high-quality services to our CAREGivers, our office employees and our clients. Her extensive experience as office manager and her background in accounting are serving her in managing the payroll, accounting, client invoicing and all other day to day office challenges here at Home Instead. Ramona loves multi-tasking and helping people. She is very excited to be part of the Home Instead Senior Care team because she gets to do what she loves. In her spare time, Ramona likes to get outside and spend time with her family.
"I am a greater believer in luck, and I find that the harder I work the more I have of it" is a quote by Thomas Jeffreson that Ray identifies with and which inspires him. Ray finished his Bachelor of Science in Business Administration in the Philippines and has since had extensive experience in accounts payable and accounts receivable. He furthered his skills by successfully completing courses in accounting and payroll administration. During those years, he worked for various companies providing accounting services. He also developed strong interpersonal skills and an natural ability to build strong and lasting relationships. Ray knows his talents are the right fit with Home Instead Senior Care, and in his own unique way, will support the business and provide service excellence.
"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.