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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighbourhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Team

Brenda Enright, Franchise Owner

Brenda Enright, Franchise Owner

Working with seniors is something that was instilled upon me from a young age by my mother. When my mother was a volunteer visitor I would occasionally join her on her visits to see Katarina when I was about 8 years old. Katarina was Russian and spoke only a little bit of English. I still remember that Katarina would be in absolute amazement when I would put the straw in my drinking box – she had never seen anything like it and I would show her how it worked! In sharing the same passion with my mother, I continued on during my high school years volunteering at a Long Term Care facility & volunteer visiting also. Later in life when my grandmother was in Long Term Care, just over an hour away, I regularly went to visit her with my three children until she passed away in 2010. Seeing the enjoyment that she would get watching the children run around and engage her was priceless and truly memorable. Being the owner of Kitchener Waterloo's Home Instead allows me to work at my passion and sincerely feel like I am making a difference in a senior's life. I am honored to have the privilege to provide services to our clients and it is something I take very personally.
Greg Bechard, Franchise Owner

Greg Bechard, Franchise Owner

​Greg, father to Liam and Ava, and husband to Shelley, is well known in the field of home care, but his roots have simple beginnings as his earliest recollections of senior activism refer to a time when his mom was involved with charities like Meals on Wheels and encouraged him and his siblings to do the same. Today, his sits on the Board of Directors of the Ontario Home Care Association, has strong ties to the Alzheimer Society and focusses the efforts of the Kitchener Waterloo office on philanthropy, public education and community outreach. He is an author of the book Trusted Transitions, was presented the Advocacy Award by Home Instead Corporate for his tireless efforts, and will drive Home Instead Kitchener Waterloo to exceed the expectations of seniors and their families, by striving for service excellence.
Jerry Rego, VP of Operations, Home Instead

Jerry Rego, Vice President, Operations

Jerry is an enthusiastic brand champion and after researching Home Instead felt an instant connection to their guiding principles of building trust, taking the lead, and sharing your heart. Jerry is an experienced operations leader with a demonstrated history of success building great teams and growing businesses. Jerry has spent the last 20+ years in operations growing his passion for service excellence and uses his positively outrageous service to delight and astound clients. Jerry specializes in building strong supportive teams while coaching a people first culture across the organization to ensure we are making a difference in people’s lives daily. Jerry is always looking for ways to grow his skillsets and can often be found engaging in conversations with co workers and industry professionals while stepping outside his comfort zone to try something new. Jerry married his high school sweetheart, and they are now parents to 3 amazing children. Jerry spends as much time outdoors with his family as he can swimming, hiking, playing sports and enjoying nature.

Karen Rooney, General Manager

Karen Rooney, General Manager

As a child, my grandmother and I would visit seniors’ homes and make deliveries for Meals on Wheels. Giving back to the senior community was so inspiring that in my teens I volunteered at a hospital visiting with seniors who had no one else to visit with them. I have always wanted to help people. On the road to this opportunity, which allows me to support seniors and their family caregivers, I ventured into the management field where I developed the skills to be a strong leader. I am a good listener, calm, empathetic and treat everyone with respect. As the General Manager of Home Instead Kitchener-Waterloo I will use these skills to inspire my Team to create new bench marks of success by building trust, taking the lead and sharing our heart. As a mom, I also intend to continue the legacy passed down by my own grandmother by showing my daughter by example, how compassion and community activism can change the face of aging.
Paul Alavathil, Director of Business Development

Paul Alavathil, Director of Business Development

Paul grew up in the westend and is grateful to now be able support his community. His career with Home Instead has given him the opportunity to connect with the vast amount of resources that exist to family CAREGivers and their senior loved ones, including those provided by Home Instead. He is a good listener and will do his best to understand your unique needs and present you with only the very best of options. His goal is return family caregivers to the role of spouses, sons and daughters and seniors to higher quality of life, by ensuring that your CAREGiver and solutions are "best-fit".
Grace Budhoo, Community Care Specialist

Grace Budhoo, Community Care Specialist

Grace grew up with her maternal grandparents as main childcare providers while her parents were at work. She watched the stages of aging her grandparents went through and learned firsthand the importance of empathy and dignity while providing care. She graduated with a B.A in Social Sciences and went on to pursue over 10 years in customer service management. Later she desired more fulfilling work and completed the OTA/PTA diploma, which she led to  volunteering in Long Term Care and working in community and clinical rehabilitation. Her passion lies in providing quality care for those in need. She looks forward to her future with Home instead. 

Belinda Nazarowycz, Nursing Care Supervisor Kitchener-Waterloo, ON

Belinda Nazarowycz, Nurse Manager

As a Registered Nurse, Belinda has a strong focus in gerontology and is committed to allowing our aging community to be treated with dignity and empathy while preserving a person’s independence and self-respect. In her role Belinda's if focused on delivery of service and ensuring top quality care for our clients. Her nursing background is a highly valuable asset when assisting clients and their families to develop the right Care Plan for their specific needs. Belinda evaluates the Care Plan with the Care Team, the client and the family to ensure delivery of high quality care and client satisfaction.

Jo Wilson, Client Care Coordinator

Jo Wilson, Client Care Coordinator

My passion for working with seniors began at a very young age when my father would take my 3 siblings and I to the local senior home every Christmas Eve with a box of white wine and box of red wine for the residents to enjoy with their Christmas dinner. While there my father encouraged us to walk around and talk to the seniors, particularly the ones without any other visitors. I have very fond memories of doing this every year with my brother and sisters before growing up and understanding the impact that would have made. Born and raised in Scotland, Jo graduated from Queen Margaret University, Edinburgh, with a BSc Honours in Psychology. Her career since has predominately been in the social and community sector working with seniors and vulnerable populations in home care services in Scotland and Australia. Having completed a Postgraduate Certificate in Social Impact at the University of Western Australia, Jo is looking forward to completing the Master's of Business Administration and continuing to create a positive social impact in the communities in which she lives. Outside of work, Jo is a busy mum to 3 young children and enjoys being active and having fun outdoors.
Mehak Laroia, Service Coordinator

Mehak Laroia, Service Coordinator

Mehak is a recent graduate of Wilfrid Laurier’s B.Sc. Biology Program. While attending school she dedicated her time to working in the service industry, which included within the health care industry. She has a passion for helping others and especially in ensuring seniors have care. In the role of Service Coordinator, she is available to address the needs of family caregivers, supports seniors in the community of Kitchener-Waterloo and to ensure that there is compatibility between CAREGivers and clients. Outside of work, Mehak enjoys spending time with family, friends, and experiencing new places.
Danielle Kydd, Service Coordinator, Home Instead Kitchener-Waterloo

Danielle Kydd, Service Coordinator

Danielle is no stranger when it comes to working with seniors. After an extremely close and special relationship with her grandmother found its end due to cancer, she began volunteering and eventually working in retirement communities. She has worked as a companion, concierge, sales assistant, recreation aid, server, dishwasher, housekeeper - you name it, she has done it. Even today, she spends her weekends working as a companion.

Having occupied so many roles over the years, Danielle has a huge appreciation for the senior community and for CAREGivers. She truly understands both sides of the coin and does her best to honor everyone that she has the pleasure of meeting as a Service Coordinator. She was particularly excited when she learned that at Home Instead "it's personal" and that they pay special attention to client-CAREGiver compatibility; she has made the commitment to keeping it her focus as well.

In her spare time, Danielle is a ballroom dance instructor. She teaches many styles, but predominantly swing. The residents of a retirement home that she worked at, while attending high school, persuaded her into learning how to swing-dance; it has since blossomed into a career.

 Prabhjot Gill, Recruitment and Retention Coordinator, Home Instead Kitchener, Waterloo

Prabhjot Gill, Recruitment and Retention Coordinator

Prabhjot always knew that she wanted to make a difference in the lives of others and at Home Instead her personal mission aligns with her background in Human Resources. She knew that this was the company for her when she learned of their commitment to enhancing the lives of seniors by, "Building Trust, Taking the Lead and Sharing your Heart".

As a Recruitment and Retention Coordinator, she connects with individuals who truly want to make a difference in this world. Prabhjot does her best to create a warm atmosphere, so these CAREGivers are supported that they move forward, within their role, with confidence. She connects them with tools and resources, so they are sufficiently prepared for the road ahead!

In her spare time, she loves to read books on expanding consciousness, spending time with family, meditating, and learning about the Universe!

Rosie Jabbal, Recruitment Coordinator

Rosie Jabbal, Recruitment & Retention Specialist

Rosie has an extensive background in customer service. She previously worked as a manager in the hospitality industry an it was there that she first learned how to build valuable lasting relationships. Rosie wanted to apply her skills to a field where she could make a bigger difference and help others in her community. She began her journey with Home Instead, as a Service Coordinator and in this role she built strong ties to clients and CAREGivers. Because of her success in that role and because opportunity met with skill and training, she was promoted to Recruitment Coordinator and years later she was earned her current role as Recruitment & Retention Specialist. Rosie earned her diploma in Human Resources from Sheridan college, so she will bring both experience and education to this role and continue to build on our roster of exceptional CAREGivers. She will focus on CAREGivers that build trust, take the lead and who share their heart.
Lynn Parsons, Office Manager, Home Instead Kitchener-Waterloo

Lynn Parsons, Office Manager

I started working with Home Instead in November 2004 as a CAREGiver. I joined the office team in July 2006. At first it was difficult, as the move resulted in giving up my longstanding clients and the relationships we had developed. However, working in the office allows me to help our CAREGivers build new and meaningful client relationships of their own. Also, I now have exposure to all of our clients and their families and I continue to enjoy building relationships with them. In addition to general office management, I provide support to all of our other team members as required. Prior to working with Home Instead, I worked as a dental office manager in Oakville. I am a mother to three amazing young adults. To me, it’s all about family and being there for one another.
Devi Ani, On Call Coordinator

Devi Ani, On Call Coordinator

I am a Registered Nurse, Financial Literacy Campaigner, and a volunteer with the school and community Hub. Being married to Gavin and having 2 daughters, Victoria and Alexandra, has made my life busy, exciting, and eventful. I joined HISC in January 2019 after stumbling across the office from an Uber delivery. I immediately felt the welcoming and warmth of the environment. I started as a CAREGiver and am now helping in the office as an On-Call Coordinator. Working both aspects of clinical and administrative is not new to me. My passion is to help people maintain their health and preserve their wealth. HISC is all about community and I am glad to be a part of this team!
Ramona Sabau, Enterprise Administration Manager

Ramona Sabau, Enterprise Administration Manager

​As the Enterprise Administration Manager, Ramona recognizes the importance and value of providing high-quality services to our CAREGivers, our office employees and our clients. Her extensive experience as office manager and her background in accounting are serving her in managing the payroll, accounting, client invoicing and all other day to day office challenges here at Home Instead. Ramona loves multi-tasking and helping people. She is very excited to be part of the Home Instead team because she gets to do what she loves. In her spare time, Ramona likes to get outside and spend time with her family.
Erin Christiano,  Manager of Quality & Standards

Erin Christiano, Manager of Quality & Standards

Erin has joined Home Instead as Manager of Quality & Standards after a lengthy career in the Food Service industry. For over 20 years Erin has had many roles such as lead trainer for Canada opening up new franchisee restaurants, to working within the Franchisee head office in various roles, to finally owning 2 franchise’s along with her husband. She also started a separate food and beverage catering company working with private clubs for the past 11 years. During the course of time, Erin was honoured to be involved with numerous charities such as Heart and Stroke Foundation, Relay for Life, MS Society, and the Canadian Breast Cancer Run for the Cure. Erin is very excited to join Home Instead as her passion for Seniors started from a young age, by volunteering at a retirement home doing odd jobs for those who needed help. But quickly discovered the Seniors wanted more of companion. Erin was extremely fortunate to grow up having both sets of grandparents very active in her life with weekly visits, As she grew older, she started to see their health challenges take over which caused her to be even more involved in their lives. Erin is excited to complete the full circle working with such an amazing organization helping Senior’s continue to live their best life.

Our Team

Your Home Instead team in Waterloo, ON possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home

Testimonial

Latest review from our community