At Your Service 24/7 in West Toronto, Ontario

Mark has been advocating, support and caring for clients and their families in their homes and communities for over 25 years. Currently in his role as Owner and Managing Director with Home Instead of West Toronto he works with his incredible team to care for seniors where they call home providing peace-of-mind for their families and loved ones.

Mark opened the West Toronto office of Home Instead in 2014, not only because at the time it was a deeply under serviced area of the city for seniors and their families but also because it is his neighbourhood in Toronto, where he chooses to live and serve.

20 years of service as a minister in community with families and local outreach organizations saw him working extensively with the most vulnerable in our community, specifically seniors. This experience uniquely positioned Mark to understand the challenges and transitions facing seniors and their loved ones during the challenging process of exploring what essential care looks like to maintain their independence where they call home.

April, an RN (CNO), brings 13 years of healthcare experience to our team from Canada, Qatar and the Philippines. She earned her B.Sc. in Nursing from Western Mindanao State University and continued her education with a postgrad degree in Healthcare Leadership from Seneca College. In her role as Client Care Nurse Manager, April ensures the provision of compassionate high-quality care to her clients and their families.

Her duties include care coordination, and initial assessments, and supports her clients as a passionate advocate. April takes the lead in staff education, supervision, and training. She oversees our internal quality assurance process and community engagement with her allied healthcare colleagues. April’s passion is to ensure her clients receive comprehensive and compassionate care while contributing to the overall health and well-being of all those who love and care for them.

Shannon was drawn to supporting the senior care sector from a passion for helping people. She brings first-hand experience in her own family working through the complexities of senior care support and the challenging impact of dementia on multiple generations.

Shannon developed excellent communication and problem-solving skills working as a teacher in the Toronto District School Board for several years before choosing to work full-time at home supporting her growing family. She comes from an entrepreneurial background in her own business supporting a variety of CEO’s with their organizational business needs. She holds a B.A. from Guelph, a B.Ed from The UofT, and a post-grad Cert. in Recreation from Humber.

In her spare time, Shannon enjoys time with her husband, 4 children, and adorable dog, Molly. She likes traveling, reading, walking with friends, and dominating all strategic board games.

Vic is an internationally educated nurse with over 10 years of experience in public health and program management in various international nonprofit organizations. Vic passionately advocates for improved access to quality healthcare services for those most vulnerable in the community. He is well-informed, passionate, and easy to talk to.

Vic joined the Home Instead of West Toronto team while completing his studies in Health Care Leadership at Seneca College Toronto. As a compassionate Care Professional engaged deeply in support of his clients, he has experienced firsthand the challenges seniors and their families face navigating health care in our community.

As a community advocate, Vic reaches out to our West Toronto neighborhood and local healthcare partners to support those who choose to age where they call home.

When not supporting our Home Instead clients and staff team Natasha is a Case Manager with Community Head Injury Resource Services (CHIRS) for over 19 years. Her engaging personality and empathic ear are a gift to our team and for those who find themselves seeking support or information.

Natasha brings a passion for caring with clients in the vulnerable sector and has developed numerous innovative program activities and care plans for clients throughout the city. She knows first-hand the challenges families and clients face when navigating through the Health and Long Term Care process. She is there to support our team and clients in times of crisis and celebration.

An honours graduate of the Humber College Social Service Worker Diploma and Life Skills Training Certificate Natasha has further training and certification in Psychopharmacology Administration, Dementia and Brain Injury support, and Crisis Prevention and Intervention (CPI) through George Brown College.

Over 25 years of office management, business administration and bookkeeping prepared Heather to be a productive member of the Home Instead team.

Before joining Home Instead Heather worked in several different industries as an office admin / accounting clerk. Those industries include giftware, advertising, office equipment sales, transportation, food, religion, charity, accounting, and health care.

Heather’s hobbies outside of work are cooking and escaping to the cottage.