August 2021 - Philip
So, Did You Hear That? Chances Are,
Philip Did and Took Care of the Problem
The value of listening has not been lost on Philip, who will tell you that listening is a lost art, especially where senior care is concerned. For instance, someone can "hear" something, but comprehension and action follow only if "listening" has occurred.
"Active listening helps me identify the needs of our clients at. Through active listening, I can better understand their challenges so I can respond to them effectively," said Philip.
By using his strong listening skills, Philip knows how to provide safety assurance, meal preparation, medication reminders, light housekeeping, and transportation and errands. Philip offers personal assistance with eating, grooming, dressing, bathing, incontinence care, dementia support, cognitive impairment, hospice support and mobility. By expertly doing so, he not only assists his clients, but help the clients' families eliminate worry, reduce stress and re-establish personal freedom.
Listening and taking a personal, family-caregiving approach to the job, Philip pointed out, are two of the primary keys to being a successful CAREGiver. "I treat all the clients as if they were my own parents. Receiving positive feedback from clients and their family members is my biggest accomplishment and motivation," Philip explained.
There is more to professional senior care than just a singularly client-focused approach, although the client's satisfaction weighs heavily, Philip noted.
"My favourite story involves not just helping the client but the family as well. There is a family who is very thankful I could split my shift working in the morning and night. That helps to relieve a great amount of stress on the family as the family members need help transferring the client in and out of bed. Of course, I am happy to help the family," Philip said.
It isn't hard to see that Philip lives the Home Instead principles of "Build Trust, Take the Lead and Share Your Heart," especially when his listening skills are at such a high level. Listening leads to comprehension, which leads to action.