Home Care Frequently Asked Questions for Home Instead Markham

Home Instead® offers customized senior home care services, from Alzheimer’s and Dementia care to help around the home, so older adults can age in place. We customize the care plan around the unique needs of the individual, so they receive exactly what is best for them.

Whether you need someone a few hours per week or up to 24-hour care, Home Instead can assist.

Services include:

• Elder Care
• Personal Care
• Overnight Care
• Meal Preparation & Planning
• Chronic illness care (Specialized Arthritis Care, Diabetes Care)
• Home care assistance
• In-home care
• End-of-life care / Palliative Care
• Nursing Care
• Including: Oxygen Therapy, Diabetic Management, Medication Management & Vital Signs Management

Home Instead Markham, ON is constantly searching for talented and compassionate Care Professionals to enhance the lives of seniors and their families. We search for people who are not only compassionate, caring, and empathetic, but are also motivated to engage and build positive relationships with seniors.

After a candidate completes the employment application, there is a multi-step interview process and candidates must pass a criminal background check, driver’s abstract, and multiple reference checks prior to joining the Home Instead team. Our staff are all employees of us (not contract workers) and are bonded and insured.

As part of the hiring process, all team members at Home Instead Markham, ON undergo Orientation to learn more about caring for seniors and their families.

In addition to orientation, all staff receive training in, and must demonstrate mastery of providing care for our aging loved ones. This includes the aging process, safety of caregivers and clients, and how to build a relationship with clients.

Staff receive training for all aspects of their expected role including how to be the eyes and ears for the family of our clients. Specialized care training, such as Alzheimer's care, is taught to ensure a full understanding of the necessary aspects of providing exceptional care for these individuals. For those Care Professionals who work with seniors who have chronic illness, we provide specialized advanced training designed to keep your loved one safe at home.

Home care services let people flourish in the everyday life they already know and love – while getting a little help to stay independent and mobile. With in-home care provided by Home Instead Markham, ON care is personalized to the needs of the individual.

Home is familiar. Home is comfortable and provides a sense of security. As a senior ages, being in a place that is familiar to continue daily routines is very beneficial, especially for progressive memory conditions like Dementia.

Another benefit of home care for seniors is the dedicated Care Professional providing one-on-one care in a well-known environment. Care Professionals promote independence and companionship services while reducing the risk of falls and providing family with peace of mind knowing their loved one is safe.

Home Instead provides personalized care, support, and education to help enhance the lives of aging adults and their families. We strive to partner with each client and their family members to help meet the personalized needs of our clients. Home Instead is the world’s largest home care service provider and we have been allowing older adults to age in place for over 25 years.

What makes us unique is our foundational principles including focusing on relationships before tasks and our determination to provide superior quality service. Coupled with our culture, commitment to our clients and team members, Home Instead is committed to keeping seniors safe and comfortable in a familiar environment where they can live with dignity as they age.

Yes! Although we are part of a world leading franchise network, our office in Markham, ON is locally owned and operated by Jake, Tracy, and Tom Mitten. They are regularly out in the community visiting with clients, their families, and health care professionals to ensure the best quality of care is provided.

Yes. Our quality assurance program is led by our client care team, specifically our Nurse case managers. It consists of regular emails, phone calls, and visits with clients and their families to ensure the highest quality of care is being received. Through these we will be able to identify what aspects of the care plan are working well, what could be improved, and ensure we have an accurate read of the current condition of the client. We also involve our Care Professionals in the quality assurance process to make sure they have all the resources and information required to be successful with the client.

Very little. We plan ahead so that we have caregivers ready for clients who need immediate assistance with private home care services in Markham, ON. In many cases we can set up care within 48 hours. We know that in situations such as a senior getting discharged from hospital to home, families do not always receive ample notice to make home care arrangements. We pride ourselves in being there for families during these stressful times.

Yes – tons! In fact, our Care Professionals go through comprehensive training that allows them to provide the highest quality Dementia Care. We take a person-centered approach to caring for individuals suffering from Alzheimer’s or other types of Dementia. This includes honoring who the senior was earlier in their life, maintaining a safe environment, and promoting cognitive engagement. We strongly believe that most seniors with this cognitive disease can not only remain living at home, but can also thrive and maintain a good quality of life.

Yes. We know many families wishes are for their loved one to receive end-of-life care at home. Home Instead Markham can play a key role in helping families in these situations to make that wish a reality. While families are eligible to receive home visits from palliative care doctors and nurses who manage medication, our role is to keep the individual comfortable as well as taking some of the stress off families in the process. Our compassionate team can be a comforting support system in these challenging times.

If you think you are interested in receiving senior home care services from Home Instead Markham, we encourage you to call us at (905) 604-4223 to speak to an in-home care expert. They will ask you questions to learn about your situation to see if we think this is something we can help with. You can also ask us all the questions that you have about our home care services in Markham, ON. If this is something we can help with (and you are still interested in exploring things further), the next step is to setup a care consultation. One of our coordinators will come to the home to assess the individual requiring care while sharing further details on our services. The consultation is also a great opportunity to ask other questions that come to mind to determine if you think we are a good fit for your family. If at this point or in the following days/weeks you decide you are interested in working with us, we will send over the paperwork to be signed. We can then go ahead in creating the care plan and locking down the schedule to get things officially started!

As part of the hiring process, all team members at Home Instead Markham, ON undergo Care Pro Orientation to learn about caring for seniors and their families.

In addition to orientation, all staff receive training in, and must demonstrate mastery of, providing care for our aging loved ones. This includes the aging process, safety of caregivers and clients, and how to build a relationship with clients.

Staff receive training in all aspects of their expected role including, how to be the eyes and ears for the family of our clients. Specialized care training, such as Alzheimer's care, is taught to ensure a full understanding of the necessary aspects of providing exceptional care for these individuals.

As a Home Instead Markham, ON Care Professional, your primary job is to help seniors age with dignity and grace in the comfort of their own homes.

If you are a compassionate and reliable person who is passionate about helping seniors and aging adults, we encourage you to apply.

Additional primary job responsibilities can include:

• Personal care
• Light housekeeping and meal preparation
• Remind people to take their medication
• Remind people to attend scheduled appointments
• Provide companionship and conversation
• Run errands
• Tend to those with Alzheimer’s or Dementia

Care Professionals are the heart of our business, and we want each Care Pro of Home Instead Markham, ON to have consistent and positive experiences.

In addition to onboarding and on-the-job trainings, we ensure our team members have mentors and a strong foundation to support them daily.

From monthly recognition programs to annual performance reviews, Home Instead invests in the well-being and long-term engagement of all Care Pros.

As an employee of Home Instead Markham, ON, benefits are offered and may vary with the number of hours worked.

Some of the benefits that have been offered to employees include:

• Competitive pay
• Paid vacation and time off
• Paid, on-the-job training
• Wide variety of work shifts and schedules 

Our team looks forward to discussing the additional benefits of becoming a Care Pro with you!

To be a Care Professional at Home Instead Markham, ON, you will receive all the on-the-job training to be a successful Care Pro.

Our requirements include having the ability to communicate with clients in a friendly manner and the ability to care for others with dignity and respect.

Other requirements may be required however no prior experience is typically necessary!