"Excellent service and compassionate care workers - every detail to care and attention always covered. I am very grateful for the ongoing support that they have offered us especially during these challenging times.
"Overall, the staff and the care givers at Home Instead have been incredible. They are Very friendly, loving and accommodating. Rosita, Taisha, and Melissa work hard as a team to facilitate my parents needs. They do their best to accommodate last minute schedule changes I have requested for my parents. They follow up with me regularly, to make sure my parents are happy and doing great. They are quick to respond and take action to my parents wants and needs when requested. They are always making sure that, not only my parents are happy with their service, but that I am as well. Gina is one of the care givers that comes to my parents home and she is amazing. My parents love her. They always look forward to her arrival. She, not only works hard, but she is also very kind and gentle towards my parents. She listens to their needs and acts upon it. Making sure they are happy, healthy and safe, is her first priority. She takes pride in the job she does, and she does it well. She should be very proud of herself. She is truly an amazing person. Thumbs up to her and to the rest of the staff at Home Instead for all that they do and the quality of care they provide my parents."
"The care givers from Home Instead were absolutely wonderful when my Dad was home from hospital and in palliative care! We had them come for the over night so we could get some rest and they were so kind and compassionate and perfectly reliable. I don’t know what we would have done without them and are eternally grateful."
"Friendly and helpful people. Would strongly recommend their services."
"They do an amazing job. The staff are courteous and always looks after our mothers needs. Words could not express the gratitude we have for them. Taisha has always been on top of things and gives an ear where every its needed. She knows how to relate to us.Ranjeet is a great PSW always taking great care of our mother. The whole team works together to make this time in our lives with our mother a smooth and easy transition every step of the way. They both deserve recognition for their hard work and devotion to their jobs. They all go above and beyond right down to the accounting department. Thank you from the bottom of our hearts."
"The team is very flexible and adapts quickly to respond to changing requests which is important given that sometimes elderly people get things mixed up and don't remember to discuss change in plans. Great response time to emails, regardless of the time sent"
"By far the best Caregiver's .Helped when needed the most you can count on them 100% Thank you again..."
"My father is very pleased with the assistance he has been receiving from Home Instead. He enjoys her company and is happy with the service she provides. We also are happy with how she takes care of his household. Thank you for taking the time to follow up on the care he is receiving." "
"To Everyone at Home Instead:We want to thank you so very much for all the attention and care you paid to our Dad. Everyone was always helpful and wonderful to work with. We really appreciate all that you have done." "
"Dear Mr. Fernandes,
I am writing on behalf of the patients on the Complex Continuing Care Unit at Georgetown Hospital. We want to thank you for your generous donation of the luxurious blankets for our patients. They were all thrilled and loved opening their gifts on Christmas morning. Many of the patients miss their comforts of home however, your gift helped them ease their transition to a hospital setting.
Thank you again for spreading Christmas cheer to our patients on the Complex Continuing Care Unit."
Lisa Chau Letitia Mcdougall Georgetown Hospital
"Dear Gavin and Priscilla,
On behalf of Bethell Hospice, please accept my thanks for the gifts you placed under the Christmas tree at the hospice. It is because of individuals like yourselves and the generous donations made that Bethell Hospice is able to provide care supports and services for the community at no charge. The blankets you have gifted will be given to those in need of comfort and warmth. Time and again people have told me how comforting the blanket is for them with each person attaching their own meaning to the gift. A blanket may seem a simple thing but please know the difference your gifts make for others.
Best wishes to you, your family and friends for the holiday season."
Gwen Cleveland, RN, BScN, MEd
Manager, Resident Care
"A big thank-you for the caregivers that have been coming in to see Dad, they are compassionate, respectful and he is always so glad to see them and so appreciative for everything they do. The morning lady "Karen" always puts Dads safety and well being first, provides emotional support and just seems to really understand him, even to his enjoyment of the birds and squirrels in the back yard, he is fortunate to have such a caring individual looking after his morning needs. The afternoon lady "Michelle" is bright, perceptive and Dad enjoys his evening meal with her, she always goes the extra length to ensure his comfort, hygiene, and well being. I am impressed I have met many Psw's, over the years in my profession yet these two ladies truly standout as superb caregivers. I feel reassured just knowing there with him giving him the support he needs. Warm Regards"
Cynthia Belling-Rankin RPN, Brampton
"Thank-you very much for the attentive service you provided for my Mother that enabled her to stay in the family home. The transition to the service provided by yourself was smooth and not at all disruptive. The Companion/Homehelper was gentle and had my Mother’s trust
Communication with the administrative staff was always efficient and clear. Frequently the administrative staff was pro-active in their communications with the family. Any issues concerning my Mother’s care or health were speedily brought to the family’s attention.
I have no hesitation whatsoever recommending the Home-Instead branch operated by Mr and Ms Fernandes.
Yours Very Truly,"
"To Everyone at Home Instead:We want to thank you so very much for all the attention and care you paid to our Dad. Everyone was always helpful and wonderful to work with.
We really appreciate all that you have done."
Stephen and Marney, Brampton
" I am happy to recommend Home Instead to anyone in need of their services. They are professional, reliable and caring. It was very important for my parents to be able to stay in their own home and Home Instead was the perfect solution."
"Mom's is doing very well. We really enjoy your weekly visits with her and she's thankfully in good health. From our short experience using your services almost a year ago, I can say you have an amazing team and we do appreciate the assistance you provided."
" I also wanted to thank you and Gavin and the care givers for all the wonderful care and attention you provided for Mom. I can't tell you how much it is appreciated.
Priscilla, you and Gavin are very special. You are such compassionate and caring people. You will always have a special place in my heart.
Thank you, thank you, thank you!!!"
Sharon, Angus, ON
" Just want to add to Jane's thanks.....thank you indeed for the excellent care of our mother by the Home Instead staff over the last three years. They always put Mum's needs first and were very reliable and trustworthy and kind."
Phoebe, Brampton, ON
" I just wanted to again let you know how pleased I am to have Leddy for my Mom. She brings fun to my moms life and keeps my moms interests in mind. She is a wonderful fit...always smiling and positive, nothing is too much trouble for her"
Merle, Brampton, ON
"I just wanted to thank you for your care to my mom during our vacation time. It made life easier knowing that someone was checking in on her once a week. She doesn't think she needed it but made me feel much better."
Betty-Jean, Angus, Ontario
"My dad is fortunate to have such caregivers. Thank you for the nice day. I know he appreciates it and so do I...."
A.I., Brampton, ON
"Priscilla, thank you very much.
I should also mention that the service you and your staff provided to assist my sister with my mom's care for the short period of time was excellent. Thanks."
Joseph, Brampton, ON
"My father is very pleased with the assistance he has been receiving from Home Instead. He enjoys her company and is happy with the service she provides. We also are happy with how she takes care of his household. Thank you for taking the time to follow up on the care he is receiving."
Barbara, Georgetown, Ontario
" I want to thank you for providing us with "April our Angel". She took care of Mom like she was her daughter. She truly is a special lady. Please thank both Gavin and April for attending the memorial service and April for all her help in selecting the right pictures for the event.Thank you again for the great service you provide"
Paul & Kristin, Brampton, ON
"Dear Gavin:This is just a short note to let you know that the care given to Mrs. Joan S. 'was outstanding. I am sure her family will follow up also, but on behalf of Dr. R. and myself we would you to know how very impressed we were of the excellent standard of care, compassion and support given to not only Joan but to all her very caring family members by your staff.Her primary carer April was a fantastic caregiver. She was gentle in the care she provided but also in the education and support she provided to the family as they recognized mums deteriorating condition and escalating needs. She led them gently, she was always part of our discussions and she was probably the most important part of the care team as she was with Joan throughout this journey and provided us with regular updates. She was very respectful and demonstrated great professionalism.
As you are aware we have recommended your services to others and have no hesitation in doing so.
Please pass on our kind regards and thanks to April. We look forward to working with you again. "
Amanda M., Brampton, ON
"The team at Home Instead Senior Care Brampton provide sensitive, personal attention to finding exactly the right personnel to care for seniors at home. Her hand-picked staff are reliable and serve with integrity. She truly understands the emotional, logistical and financial factors that impact those of us with aging relatives and friends."
Catherine N., Brampton, ON
"Priscilla has given me peace of mind with her hands on approach to care giving. Home Instead employs reliable,compassionate staff that go beyond my expectations. I have peace of mind that good decisions are made on my behalf when I'm not immediately available and that the best interest of my family member is always being considered. Priscilla is on top of every situation and provides and indispensable service.
Thank you Priscilla!"
Sheri P., Brampton, ON
"Thank you for your kind words when my Dad passed away. His passing was very peaceful, and we were very grateful that he didn't endure too much pain. I want to thank you for your exceptionally prompt service. You were there for us when we needed you, and my entire family appreciated that."
Barb T., Brampton, ON
"I want to thank you for the services you are providing my mother. Watching your aging parents that were the rock of your life, become fragile and struggling with the everyday chores of life is very difficult to see and to accept. I want to thank you for having such a company that helps seniors stay in their home with a little helping hand."
Amalia R., Brampton, ON
"Thank you so much for the services you provided to my mother. A very special thank you to Kathy, Nancy and Maria. I could sleep at night knowing my mother has been cared for by loving people!
Sincerely thank you again! "
Janice B., Brampton, ON
"To All the Wonderful caregivers. We want to thank you for your kindness and your donation in memory of Annora M. please know there is comfort knowing you care and have been there for us.With heartfelt Gratitude"
The entire M. Family, Brampton, ON
"Home Instead has been a godsend! Just as the name implies, Priscilla Fernandes and her caregivers have allowed me to keep my 88-year-old mother in her own home. They have been kind and caring, and responsive to whatever needs crop up, and needs crop up unexpectedly when you live an hour away from your Mum! I know I can count on support, both for my mother and for me. They are reliable, trustworthy and so very, very kind.