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Service Coordinator

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Home Instead Senior Care Hamilton is looking to add a full-time Service Coordinator to our growing team! By joining Home Instead, you will be joining an organization that is changing the face of aging in our community.
Please note, this is NOT a Human Resource role.

THE SERVICE COORDINATOR ROLE

The Service Coordinator will perform a variety of tasks related to both client care and service delivery. They will be responsible to provide excellent service to clients and families through our quality assurance procedures and work closely with CAREGivers to meet all expectations around service requirements.

The Service Coordinator will be a key member of the administrative team to help ensure effective operation of all business needs.

REQUIREMENTS OF POSITION

  • Reliable vehicle to conduct business outside of the office
  • Office hours will be Tuesday to Saturday 8:30am – 5pm
  • Once training is completed, will be part of on-call schedule
  • A satisfactory vulnerable sector police check and 3 year driver’s abstract will be required
  • Report directly to the Managing Director
  • Reflect the core values & Guiding Principles of 2338113 Ontario Inc.(d.b.a. an independently owned and operated Home Instead Senior Care franchise

DUTIES OF THE ROLE

  • Answer each incoming call in a friendly, professional and knowledgeable manner
  • Field calls from CAREGivers, existing clients and managing new clients
  • Follow up on CAREGiver assignments
  • Will be accountable for being responsive to the client and CAREGiver needs
  • Keep accurate records by entering CAREGiver and client information into our processing system, Clear Care
  • Ensure client and CAREGiver satisfaction through compatibility surveys, communication of care plan and updates
  • Manage the scheduling portfolio for all CAREGivers by being accountable for all scheduling transactions
  • Ensure all key indicators are met and exceeded including increasing hours, decreasing canceled shifts and ensure staffing is done diligently and in a thoughtful manner
  • Ensure all needs of the client, family, employee and company are consistently being met
  • Provide assistance to other team members as needed
  • Adhere to all policies and procedures including procedures mandated by our Quality Management System
  • Enter client inquiries into Clear Care and arrange care consultations
  • Provide support in the field if required by participating in introduction visits

KEY SKILLS

  • Ability to work independently and in a team setting
  • Ability to multitask and handle several competing priorities
  • Ability to prioritize and manage workload
  • Ability to accurate track and report data
  • Ability to maintain confidentiality at all times
  • Knowledge is basic computer programs such as Microsoft Office, Processing System, etc
  • Share your heart by participating in CAREGiver retention programs

Benefits:

  • Extended health care
  • Vision care
  • Dental care
  • On-site parking

Job Types: Full-time, Permanent

Each Home Instead franchise is independently owned and operated.

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