Scheduler and Service Coordinator

Scheduling and Service Coordinator

Pacific Senior Solutions Inc d/b/a Home Instead
Job Summary:

At Home Instead, we are dedicated to helping older adults live safely, comfortably, and with dignity in their own homes. Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.

As a Scheduling and Service Coordinator with Home Instead, you will play a vital role in coordinating client and caregiver schedules, focusing on compliance and client satisfaction. This role is perfect for someone with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior clients.

Key Responsibilities

• Answer calls professionally and knowledgeably
• Match clients and Caregivers based on needs, skills, and location
• Maintain schedules, fostering quality matches and strong relationships
• Monitor, mediate, and log activities in our software system
• Ensure accurate client and Caregiver records
• Address client and Caregiver concerns as needed
• Communicate openly with colleagues, Caregivers, clients, and family members
• Uphold company policies, procedures, and business ethics
• Perform caregiving in emergencies if on-call
• Participate as needed in all Office and Care Pro quarterly meetings

Qualifications & Experience:

• Experience:
  • Prior experience in client services, healthcare, senior care, social work, or care coordination is strongly preferred.
  • Experience working directly with older adults, families, and caregivers is a plus.
• Technical Skills:
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with client management software Well Sky/Sales Force preferred.
• Other Requirements:
  • Availability to work evenings or weekends as needed sometimes
  • Valid driver’s license and reliable transportation for client visits
  • Ability to maintain confidentiality and adhere to ethical business practices.
  • Excellent customer service skills and eagerness to learn

Each Home Instead® office is an independently owned and operated franchise of Home Instead, Inc., an Honor Company.