Tracie Robertson - Chief Executive Operator
As the Owner, Tracie oversees and manages all areas of the business. She has over 20 years of experience in the Health Care Industry . Prior to acquiring Home Instead, Tracie was working for the North Island Hospital specialising in Neuroscience, Cardiology and Palliative Care.
Tracie is passionate about her Clients, her Staff and her Community. She is always looking for opportunities to better those most vulnerable. Outside of her practice Tracie likes to spend time in Nature paddle boarding and spending quality time with her husband and 2 teenage boys mostly at the Hockey Rink.
Kristy Morro - HR & Finance
When not at work, Kristy enjoys exploring Vancouver Island, traveling, and watching her son at the Hockey Rink.
Lisa Bingham - Client Operations Manager
Lisa has enjoyed many different roles in Health Care since earning her HCA certification in 2018. She fell in love with supporting individuals living with advanced dementia while working at Evergreen Seniors Home. During her practicum, she discovered her passion for Community Health Services and enjoyed the opportunity to connect with a wide range of clients and families throughout the community.
Today, Lisa focuses on client care and quality assurance at Home Instead. She works closely with clients and their families by conducting care consultations, developing personalized care plans, and ensuring clients receive compassionate, high-quality support that meets their changing needs. Lisa also maintains ongoing communication with Care Professionals to support continuity of care and help ensure the best possible experience for every client.
Lisa is excited to see the office continue to grow and expand, and she looks forward to continuing to serve the community with compassion and dedication.
Esther Bieber - Recruitment Engagement Coordinator
Esther has a total of 6 ½ years of experience working as a Registered Nurse in France and in the UK. She brings this knowledge with her into her role as our Director of Clients and Engagement. Her role encompasses Client Coordination, as well as working with the Community and Referral Sources to share how our Home Instead Team can work to deliver home care solutions.
She strongly believes in working as a team to give the best care possible to Home Instead ’s Clients …all around a cup of coffee, of course.
Alesia Sabulsky - Community Engagement and Relations Manager
Alesia is a healthcare professional with a leadership style grounded in compassion, accountability, and service. Raised in a first responder family, she developed a strong sense of responsibility and a calm, supportive approach to working with others in both everyday and challenging situations.
She brings a strong background in customer service to her role, where she focuses on collaboration, clear communication, and delivering high-quality care. In her leadership work, Alesia is committed to fostering a respectful, supportive environment for both clients and colleagues, with an emphasis on teamwork and continuous improvement.
Outside of work, she is a proud mother of two grown children and enjoys an active lifestyle that includes fitness and time with her two dogs. Alesia values strong community connections and leads with both professionalism and heart.
Kobe The Therapy Dog
Meet the newest addition to our team, Kobe. Kobe is a purebred Frenchie with a heart full of love, and snorts full of joy. He never fails to leave a trail of smiles everywhere he goes. With his great snuggling skills, he makes for the perfect therapy dog. Kobe finds joy in playing with his toys, visiting clients, and playing with his big brother Beasley.
Meet Our Team
We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Courtenay, BC.
Proudly Serving Aging Adults & Their Families
Our Promise
- Do what we say we’re going to do – each and every time
- Solve care problems using compassionate, person-centered solutions
- Engage in thoughtful relationships with the families we serve
- Give back to our community
Testimonial
Rick Knorr (Client)
Always on time. I like care services that asks is there anything else you need instead of is that all. small thing but makes a difference. Even if you may be sleeping while staff are present they will do something to fill the time. I have been disabled for years and know from experience what works best for me. Home instead listens to that feedback and will comply where medical possible. I was with home instead for 3-4 months and enjoyed the service every day. The staff make you feel like they are there to help you instead of rushing to get the main things done hoping to leave early. They will use the full time to do what they can to help you. I miss the service greatly and hope to return in the future. I recommend the service to others.