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Why choose us ?

We believe aging should feel empowering, not limiting. That’s why we provide personalized care with a human touch, helping older adults live safely and with purpose at home.

Our Team

Behind every phone call, visit, and update is your local team who genuinely cares.

We're here to help with whatever you need, whenever you need it.

Janine Karlsen & Darryl Mack

Owners

As owners of Home Instead in the Okanagan, Janine Karlsen and Darryl Mack combine their skills and experience to impact residents in Lake Country, Kelowna, and Penticton. Janine is a registered nurse with a graduate degree in counselling and has over 25 years of experience working in every area of health care, including acute pediatrics, wellness and senior care. Darryl has an engineering background, taught at BCIT for many years, and currently works in exploration mining while contributing to Kelowna Home Instead. Janine and Darryl's vision for Home Instead Okanagan is to exceed expectations providing experiences and connections that enhance each person's sense of worth and purpose and to do so with ease and joy. They aim to be powerful advocates for the seniors of the Okanagan and across Canada.

Kyla Asuncion

Operations Manager

Kyla moved to Kelowna in December 2021 after living in Calgary for almost 2 years. She joined Home Instead in October 2022 as a Weekend On-Call Scheduler. She is a Learning and Development professional with more than 10 years of Management experience. She has handled multiple training teams in Asia and North America. Her experience in Technical, Customer Service, Sales, and Employee Development Training has helped her understand different aspects of the Call Center Industry and earner her Green Belt in Six Sigma in 2014.

Awards

Making decisions about a loved one’s care is a journey, and we are here to guide you.
Stacked Badges 3005

2026

Gold Medal 2026 Best of Kelowna - Senior Care & Service

Selected by the residents of the Central Okanagan for providing professional, reliable, quality care for seniors.

Get to Know a Care Pro


Lisa G., Home Instead Kelowna, Penticton & Vernon BC


Lisa G. cares for older adults in Kelowna with a steady hand and a warm manner. Prior experience: Married mother of 2 boys, 1 stepdaughter, and 3 grandchildren. Worked in a retirement residence for almost 18yrs. I used to do "inhome" daycare for preschoolers. Decided seniors were easier than children. The company has offered, and given dementia training. I have had hoyer lift training, med crushing, showering, bathing, dressing, and undressing, stand by assist, toileting, catheter cleaning, and applying(condom catheters). How to use a gait belt, and to help with a pivot and turn. There are so many small "on the job" tips and tricks you learn and share. With 7 years at Home Instead.


For Lisa, the reward is in the connection. "It goes both ways...they give me back the biggest smiles, and they appreciate all the little things we do. They have amazing life stories that most of them want, and need to tell. It's real true History 💕 They are incredible, and make my 💜 full. I am glad I could be the one there, to hold a hand during a bad day, scary appointment, tense situation, or just a walk in the park 🤩💜 on a beautiful day!," Lisa shares. Through these shared moments, Lisa has learned valuable life lessons, noting, "Be in the Moment...Here and Now. 💜🥰 Everything happens for a reason."


Lisa's daily goal is simple: ensure every client feels safe, comfortable, and cared for. Lisa finds joy in the details of each visit. A favorite part of the day is having someone Thank you for coming, helping, and just being there 😊 It's an honor and a privilege to me that they share part of their life with me 💜 Every smile fills my heart, more and more...I also need to feel loved and appreciated...my Seniors, and sometimes their families give me that...fuel for my Soul 💜,.


Lisa praises the local team for their dedication and communication. "I have had the best experiences working with this Home Instead All my team mates say the same...We love and trust our Management team. I have had friends who work for other "Seniors Care" companies, and they hate it. So I say Come apply with Us! Word of mouth travels fast, and I often get compliments when someone sees my name tag...They say "My friends Grandma has Home Instead, and they just love it! Or I have overheard Nurses telling families during discharge, "Maybe give Kelowna Home Instead a call...I hear they are the best in town!❤️❤️❤️❤️," Lisa notes. "I know our owner, Janine Karlsen, is a Registered Nurse. She amazes me. She is the New chair of the Kelowna General Hospital Foundation Board. Her partner, Darryl has also stepped into some big roles with the Company. So proud of the team they have created, and their mission statements. They are true to their word! Being Open, Honest, Trustworthy, Knowledgeable, Loving, Helpful, Kind, Caring, and always looking out for Seniors and their Families, and they always look after their staff 💚💚💚."


Clients and families count on Lisa for care that is attentive, respectful, and grounded in real relationship.

Our Social Purpose.


Our social purpose starts in Kelowna, Penticton & Vernon BC but it carries on across the world. The Home Instead network works to create a world where people own their aging journeys. This vision drives us to expand the world’s capacity to care.

    Giving Back

    Home Instead helps older adults age with greater hope and success whether they're our clients or not.

    Be a Santa to a Senior

    Be a Santa to a Senior brings joy to older adults during the holidays by connecting them with thoughtful gifts and the warmth of their community.

    Walk for Alzheimers

    Home Instead walks to raise funds for local programs that improve the lives of people living with dementia.

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    Free Care Resources

    We strive to help family caregivers navigate the aging journey by providing helpful, free resources.