Meet Our Team
We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Port Coquitlam, BC.
Mandi Strickland, Director of Care & Support Services
Mandi is proud to be part of the Home Instead team and brings over a decade of experience in our industry. Her background is extensive and diverse, including seniors’ recreation, wellness marketing and sales, and administration and caregiver scheduling. She is a people-person who especially enjoys our seniors, who offer so much in the way of stories and experiences. Mandi believes aging should be active and engaged. She feels the key to a happy, healthy life is understanding when a bit of help may be needed to continue living involved, rewarding lives.
Ross Van Volkingburgh, Client Care Advisor
Ross is a compassionate and dedicated Client Care Coordinator with over 15 years of experience in health care, specializing in long-term care, inner-city PDD support services, mental health, and dementia care across a variety of care settings. With a strong sense of community and a genuine passion for helping others, Ross has developed a deep understanding of the unique challenges faced by individuals in need of personalized and empathetic support.
Ross has expertise in his ability to create tailored care plans that not only meet physical and unique needs but also nurture emotional and mental well-being. He takes pride in fostering trust, building meaningful relationships, and ensuring every client and family feels heard, supported, and valued.
Driven by empathy and professionalism, Ross strives to enhance the quality of life for those he serves-helping each person live with dignity, confidence, and fulfillment. He looks forward to connecting with clients, families, and team members, discovering their strengths, and supporting them in living the lives to their fullest.
Carmen Smith, Community Relations Representative
As the Community Relations Representative for Home Instead, Carmen is deeply committed to fostering connection and enhancing the lives of our aging population within the communities we serve. Carmen's passion lies in building meaningful relationships that empower seniors and their families, ensuring they receive the support and resources they need to thrive. Carmen prioritizes and fosters our referral partner relationships, recognizing the vital role they play in connecting seniors with services and support. By collaborating with local organizations, advocating for senior rights, and promoting awareness of the unique challenges faced by older adults, Carmen strives to create an inclusive environment where everyone feels valued and cared for. Her role not only allows her to engage with the community but also to make a tangible difference in the lives of those we are lucky enough to be in service to.
Assurity® Certified Home Care You Can Trust
At Home Instead, we believe families deserve peace of mind when inviting care into their homes. That’s why we’ve gone above and beyond industry requirements to become Assurity® Certified through the BC Care Providers Association.
Unlike many private home care agencies, we chose to undergo this voluntary accreditation process — a comprehensive review that measures our operations against established provincial standards for safety, training, and accountability.
The Assurity® program examines every part of our care model, including:
* Caregiver screening and training
* Health and safety practices
* Client care planning and documentation
* Policies, supervision, and continuous improvement
Achieving certification means our team meets or exceeds the benchmarks set for quality home care in British Columbia. It’s our way of saying that “good enough” isn’t good enough — your loved one’s safety, comfort, and dignity always come first.
This certification isn’t required. It’s a choice — one that reflects our deep commitment to transparency, professionalism, and the families we serve.
Assurity® Certified. Because care at home should always be held to the highest standard.
Proudly Serving Aging Adults & Their Families
Our Promise
- Do what we say we’re going to do – each and every time
- Solve care problems using compassionate, person-centered solutions
- Engage in thoughtful relationships with the families we serve
- Give back to our community
Our Team
Your Home Instead team in Port Coquitlam, BC possesses a heartfelt desire to work with seniors and those in need within the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.
When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.
More Than a Business
