Skip to main content

Why choose us ?


We believe aging should feel empowering, not limiting. That’s why we provide personalized care with a human touch, helping older adults live safely and with purpose at home.

Our Team

Behind every phone call, visit, and update is your local team who genuinely cares.

We're here to help with whatever you need, whenever you need it.

Jeremiah Cristall

Jeremiah Cristall

Owner

With a desire to make an impact in the community his family lives in, Jeremiah is proud to run the Home Instead Senior Care office servicing Richmond, Surrey North Delta and Queensborough. Early in his career he was fortunate to work as an ABA Therapist for children within the autism spectrum. This is where he learned how rewarding it is to work in a profession assisting others. After experiencing first hand the challenges that senior's in our communities face, he knew he had found his calling with Home Instead Senior Care. When Jeremiah is not at work, he enjoys spending time with his family. With two active young boys and an energetic dog,​ you may see Jeremiah and his wife around town coaching soccer, wrangling children, supporting the arts or going on family adventures.

Kayo Yamamoto

Kayo Yamamoto

Scheduling Manager

Having helped take care of her grandparents at a young age, Kayo had realized she wanted to help seniors live as comfortably and joyfully as possible. Kayo has a passion for taking care of others and working at Home Instead Senior Care gives her the opportunity to help seniors throughout our community. When you call our office there is a good chance that Kayo will be the first person to assist you. Kayo has a close relationship with our CAREGivers and makes sure that all of our clients have the right CAREGiver for each shift. She comes from the private aviation industry with 20 years of experience as a scheduler, coordinator and dispatcher.

Mary Ip

Mary Ip

Client Care Coordinator

With over a decade in healthcare, serving as both a medical office assistant and nurse, I am thrilled for the opportunity to work with Home Instead. I've witnessed the pressing need for compassionate one-on-one senior care for our beloved elders and respite support for their families. My upbringing by my grandparents instilled in me a deep appreciation for their independence and the joyful moments we shared. Joining Home Instead fills me with excitement as I eagerly anticipate the opportunity to make a meaningful impact in our community. During my downtime, I find solace in spending precious moments with my family, enjoying the magic of Broadway shows, indulging in a warm cup of tea with a good book, exploring nature through hiking, and rejuvenating my spirit with yoga and HIT workouts.

Neha Sharma

Neha Sharma

Recruitment Coordinator

Introducing the newest member of our Home Instead team, Neha has always had a people first attitude and is there to help others with a smile. Neha's strong relationship with her grandmother was a key influence of her passion for helping seniors and joining the Home Instead team. Neha comes from a background in recruitment and has completed her education in HR. She wants to be able to make a change in people's lives while doing what she knows best, recruiting! She will be the main point of contact for applicants along with supporting current Care Pro's in their growth. Neha is excited to make a difference with Home Instead. Neha is a proud dog mom and loves spending her free time at the park with her playful puppy or visiting her family on Vancouver Island and exploring Beautiful British Columbia.

Kelly Secret

Kelly Secret

Training and Engagement Coordinator

With over 20 years of experience in Community Living and human resources, I bring a deep commitment to supporting individuals in living meaningful, self-directed lives. My passion lies in creating inclusive spaces, empowering others through education, and advocating for those whose voices aren't always heard. As the Training and Engagement Coordinator, I develop and deliver learning opportunities that foster connection, build confidence, and strengthen our community. Outside of work, you'll often find me tackling a trivia challenge, crocheting something cute, or enjoying time with my cats. Whether through games or heartfelt conversations, I love bringing people together-and believe in the power of fun, empathy, and lifelong learning.

Get to Know a Care Pro


Kevin N, Home Instead Richmond


Creating Meaningful Moments Through Gentle Connection.

Kevin brings a calming presence and patient heart to every care visit. With experience in dementia care and a background in customer service, he knows how to build trust and connection—two things that make all the difference in home care.

“I was inspired to do this work because I’ve seen how important it is for seniors to feel supported,” Kevin says. “Sometimes just sitting with someone and watching their favorite show creates a connection that lasts.”

Kevin excels in companionship care, offering emotional support and helping clients feel truly seen. He believes that caregivers make a difference not just through tasks, but through presence.

“One of the biggest lessons I’ve learned is that some behaviors come from what someone is going through—not who they are,” he shares. “Staying kind, gentle, and patient goes a long way.”

He’s proud of the Richmond team and the way everyone looks out for one another. “We’re not just coworkers—we’re a team that supports both clients and Care Pros.”

Our Social Purpose.


Our social purpose starts in Richmond, North Delta and Surrey but it carries on across the world. The Home Instead network works to create a world where people own their aging journeys. This vision drives us to expand the world’s capacity to care.

    Giving Back

    Home Instead helps older adults age with greater hope and success whether they're our clients or not.

    Be a Santa to a Senior

    Need help during the day? Overnight care? Weekend coverage? We offer flexible options, on-time visits, and reliable care from Care Pros you know and trust.

    Walk to End Alzheimers

    Home Instead walks to help end Alzheimer’s and support families affected by the disease with hope, awareness, and community care.

    Car icon

    Free Care Resources

    We strive to help family caregivers navigate the aging journey by providing helpful, free resources.