Meet Bella, the youngest member of our Key Player team. Over the past year, Bella has dedicated countless hours to training and has successfully graduated from Total Recall Dog School's Therapy Dog program, preparing her to bring comfort, companionship, and joy to hospitals, seniors' residences, and community settings. With her gentle nature, calm temperament, and natural ability to connect with others, Bella has a special way of brightening the day of everyone she meets. While she loves playing with children, other dogs, and a squeaky tennis ball, her favourite role is spending time with seniors, offering cuddles, companionship, and smiles to those who need them most.

Janet's passion for compassionate care led her to begin with Home Instead in 2008, creating a trusted support system for aging adults and their families. As the proud owner of both the North Shore, Downtown Vancouver and Victoria offices, she is dedicated to making a difference in the lives of our clients by ensuring they receive the warmth, respect, and personalized care they deserve.

After many years in hospitality and senior living, Kelvin has joined the team at Home Instead to support its leadership team and support the future growth of the team and business. Kelvin's passion lies in developing people, and creating processes that allow for more time to be spent with clients and team members. Creating exceptional experiences is something that he prides himself in and looks forward to all the amazing things that this team can do together.

If you've reached out to Home Instead, chances are you've already connected with Selena! With over a decade of experience in senior care, she is here to listen, guide, and support families as they navigate care options. Selena's passion lies in making clients and family members feel supported and confident in beginning their journey with us.

As Office Manager, Ava plays a vital role in ensuring smooth operations across both regions, supporting our team and the families we serve. With a diploma in Business Administration and a background in scheduling, bookkeeping, and customer service, she brings strong organizational skills and a client-focused approach to her role. Ava leads the scheduling team, oversees office operations, and partners with leadership on key initiatives- all while fostering meaningful connections and providing families with peace of mind.

With a bachelor's degree in Health Sciences and a genuine passion for gerontology, Hannah brings both heart and knowledge to her role as Care Manager at Home Instead. Her approach is rooted in kindness, equity, and a deep respect for the unique journeys of each client she supports. Hannah is dedicated to building strong, trusting relationships with clients and their families, always striving to enhance their health, comfort, and overall wellbeing. She believes that the best care comes from truly listening, showing up with empathy, and treating every individual like family.

With a background in hospitality management, client service, business development, and entrepreneurship, Natalya has built her career around creating strong relationships and being someone people can trust and rely on. She believes in listening first, understanding individual needs, and using compassion, consistency, and clear communication to make important decisions feel a little less overwhelming. She brings that same relationship focused approach to Home Instead, helping seniors and their families feel informed, confident, and genuinely supported.

With more than two decades of experience in business development, real estate, and customer care, Laurie is known for her integrity, warmth, and strong communication skills. She has built her career on meaningful connections-helping clients feel heard, valued, and supported through every stage of life. Laurie's leadership and community involvement reflect her commitment to service and her passion for making a positive difference in the lives of older adults and their families.