HR Manager

Position Summary

At Home Instead, we believe exceptional care starts with exceptional people. We are seeking an experienced, energetic, and people-focused Human Resources Manager to lead recruitment, employee engagement, training, and HR operations across our North Shore, Downtown Vancouver, and Victoria offices.

This is a highly collaborative leadership role that plays a key part in shaping the employee experience for both our Care Professionals and office teams. The ideal candidate thrives in a fast-paced environment, is passionate about building strong workplace culture, and enjoys developing teams that make a meaningful impact in the lives of seniors and their families.

Key Responsibilities

Recruitment & Talent Acquisition

• Lead and manage all recruitment efforts for Care Professionals and office staff across multiple business units
• Develop proactive sourcing strategies through job boards, community partnerships, schools, referrals, and networking initiatives
• Conduct interviews, candidate screening, hiring, and onboarding processes
• Maintain staffing pipelines to support operational growth and client demand
• Support employer branding and recruitment marketing initiatives

Care Professional Experience & Engagement

• Serve as a primary support resource for Care Professionals throughout their employment journey
• Lead effective orientation programs ensuring we not only offer excellent training but are leaders in the industry when it comes to caring for seniors
• Build strong relationships with team members through ongoing communication, coaching, and support
• Coordinate employee recognition initiatives, appreciation events, milestone celebrations, and engagement programs
• Support retention strategies and promote a positive workplace culture
• Help ensure Care Professionals feel connected, valued, and supported

Training & Development

• Coordinate and facilitate onboarding and orientation programs
• Oversee Care Professional training, continuing education initiatives, and compliance requirements
• Support leadership and professional development opportunities
• Maintain training records and ensure all certifications and documentation remain current

Employee Relations & HR Operations

• Support managers with employee relations, coaching, performance management, and workplace concerns
• Assist with policy implementation and HR best practices
• Ensure compliance with BC Employment Standards, WorkSafeBC requirements, privacy legislation, and company policies
• Maintain accurate employee records and HR documentation
• Support payroll and benefits administration processes as required

Multi-Unit Operational Support

• Partner closely with operational leadership teams across North Shore, Downtown Vancouver, and Victoria
• Help create consistency in employee experience, communication, and HR practices across all business units
• Travel periodically between locations to support team engagement, recruitment initiatives, training, and events

Qualifications

• 3–5+ years of progressive HR, recruitment, or workforce management experience
• Experience in healthcare, hospitality, retail, or other service-based industries preferred
• Strong understanding of recruitment, employee engagement, and people operations
• Knowledge of BC Employment Standards and HR best practices
• Excellent communication, interpersonal, and organizational skills
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Valid driver's license and ability to travel between locations as required

Preferred Qualifications

• CPHR designation or working toward designation considered an asset
• Experience supporting multi-site operations
• Experience with scheduling, workforce coordination, or staffing environments

What We Offer

• Competitive salary of $60,000-$70,000 + benefits + bonus program
• Personal day program
• Monthly Bonus program (2026)
• Meaningful work with purpose-driven teams
• Growth and development opportunities
• Supportive leadership environment with specialized coaching program
• Opportunity to make a direct impact on employee experience and organizational culture

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Mileage reimbursement
• On-site parking
• Paid time off
• Profit sharing
• Wellness program

Ability to commute/relocate:

• West Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• 3–5+ years of progressive HR, recruitment, or workforce management experience
• Valid Driver's License

Experience:

• HR: 3 years (preferred)