Client Services Coordinator (LPN/RN) – Home Care

Are you an LPN, RN, or experienced senior-care professional who enjoys building relationships, supporting families, and leading high-quality home care?

At Home Instead, we believe individuals should be supported to live safely, confidently and with dignity in the place they call home. Through personalized, non-medical home care, we help clients maintain their independence and quality of life.

The Client Services Coordinator enjoys building strong relationships and creating a positive client and family experience. The role combines oversight of client care, quality standards, team collaboration, and community engagement to help ensure consistent, high-quality support throughout each client's care journey.

Responsibilities

• Help maintain and ensure strong standards of care
• Manage and support day-to-day client care experience
• Oversee and strengthen the care assessment and quality assurance process
• Collaborate with the service team to support continuity of care
• Monitor service quality, client satisfaction, and team performance
• Maintain relationships with healthcare providers, senior living communities, and community partners
• Participate in community outreach and referral activities as needed
• Participate in the rotating after-hours escalation schedule

What We're Looking For

• Current LPN or RN designation in good standing in Nova Scotia
• 5+ years' experience in senior care, home care, community healthcare, or a related setting
• Proactive, confident, and comfortable taking initiative
• Supervisory experience is an asset
• Strong communication, organization, and problem-solving skills
• Professional, compassionate approach
• Valid driver's license and reliable vehicle

Why Home Instead

• Competitive compensation
• Matching Group RRSP
• Health and dental benefits
• Learning and career development opportunities
• A supportive, collaborative team environment

If you are looking for a leadership role where you can support a strong team and help deliver an exceptional experience for seniors and their families, we would love to hear from you.