Kitchener-Waterloo, ON
Home Care Reviews
Read what other families in Kitchener-Waterloo, ON have to say about Home Instead®:
"My husband was on Palliative care and we both wished for him to remain at home for the duration of his journey. We did have some PSW help through ON Home, but as the care became more intense, I looked for extra help from Home Instead. Wow, did we hit the jackpot!! John arrived every day with a bright smile which made our day no matter how stressed we were. Over the brief time we were blessed with his help, he became one of the family. He met our daughter, son, and a number of our grandchildren. John quietly did tasks that releived me of a lot of stress. I often smiled to myself as I would notice after he left for the day, something he had done without even being asked. He was very thoughtful and kind. His care for my husband was gentle, and very caring. And he tolerated my changes of his schedule as we traveled through the journey. We wish John well with his adventures here in Canada. He will do well, I have no doubts. After John left, I met with Christian but only for one visit. I also enjoyed his tales and felt he would have been a good match for us, but our journey ended. Good luck Christian."
"Home Instead has provided us with exceptional care, service and peace of mind. Aliza the General Manager has been incredibly responsive, available and compassionate. They provide consistent PSWs, and each and every one of them have been kind, supportive and capable. I am a retired nurse of over 30 years, and I know a good team when I see one. Thank you for keeping my dad safe and comfortable, and putting me at ease."
"Home Instead has been exceptional at providing companionship to those living with dementia in our community. I was so impressed with their ability to have a companion that spoke the clients first language. This piece is so important for certain individuals living with dementia, allowing them to continue communication in a way that feels comfortable ,and gives them some normalcy. A thank you to Aliza, you are always showing up in a positive way, are easy to reach, and ready to help!"
"We have HomeInstead from Alzheimer Society Respite program, Prabhdeep comes once a week for the afternoon and she has made a very good connecction with my mom regardless of the language barriers, my mom have a pretty good afternoon and she is happy and dance. We are very grateful"
"Home Instead has been AMAZING to work with! They communicate promptly, they want the very best for their clients and they are exceptionally eager to adjust to needs as they arise. So grateful for this service in our community and their wonderful leadership from Aliza"
"Home Instead was simply amazing when my mom needed extra support at home. The team cared so much about providing the best care. They listened to the needs of our family and were flexible with scheduling. Cheryl and Aliza checked in regularly to ensure all of my moms needs were being met. I honestly don’t know what we would have done without them. Thank you home instead for all of your care and support during a very difficult time."
"I needed help taking my Mom swimming because she had a stroke. I also needed the physiotherapy to help so I called Home Instead and they helped me out tremendously taking my Mon swimming and exercising with her and she’s very much improved due to their kind and caring staff.
Thank you very much Home Instead for sending Chivon. My Mom loves working with her. Call home instead if you need help caring for someone you love."
"Home Instead was amazing when I needed a companion for my husband. He looked forward to being able to chat with Robert and play some pool while he recovered from an injury. It was nice to know that he wasn't always just sitting in front of the TV, but being social and active."
"Home instead has been wonderful to my mother in law and our family. They have made it easier for her to stay In her home that she loves. The care that she received couldn't have been better. I would recommend them to anyone needing extra help for their loved ones. They are very caring and attentive"
"The Home Instead staff were incredibly supportive and professional throughout the process of setting up Homecare for our Aunt. With the aid of Home Instead Care Givers she is able to continue living in the comfort of her own home which brings her much joy."
"I would use Home Instead again for sure. The PSW workers were awesome with my Dad and my cat as well. They took my Dad out for walkers when it wasn't raining out and they took time to talk to my Dad about what he did for work. They also played with my cat Lola who was probably missing me and loved the attention from the workers."
"Home Instead provided a loving safe alternative to keep my mom in her own home. So grateful for this service."
"Great people on an easy to work with team! Aliza is always super receptive to conversation on whether they can suit an individual’s specific needs. I will continue to refer here because I know they will always look to provide person-centered care and I know my residents will always be well looked-after."
"Home Instead , what a wonderful organization they’ve treated my father with nothing short of pride and dignity and great respect. PSW‘s are stellar absolutely go above and beyond the call of duty the office staff second and then as well great communication skills visiting my father to see how he’s improving progressing, five star rating in my mind absolute stellar. It’s nice to know. There’s actually people out there who still care about people Home Instead"
"Home Instead has been a wonderful organization supporting our family member living with dementia in a retirement home. Cecilia has been the most kind and patient caregiver/companion and her communication with our family has been so very helpful."
"Our parents love their caregiver even though she comes to assist Dad, Mom looks forward to seeing her too. Dad's caregiver is gentle but firm with him getting him to exercise and move which he really needs. Hearing them laugh and joke with each other gives us a peace of mind knowing he is being well and attentively cared for."
"Home Instead employees have been coming to my home for the last couple of months to help with my husband and chores around the house along with some meal prep. From the minute they walk in the door, I can relax or go out and enjoy the evening knowing that they are handling everything in a professional manner. It has allowed me to heal as a caregiver and look after myself while they look after my husband and other things."
"Home Instead has been an incredible help to our family. The accommodations made to our ever changing schedule with our mother in law’s care has been exceptional. If appointments pop up or friends and family are taking a care shift, we are able to call and cancel shifts with out any problems. This makes everything so much easier on our family at this difficult time. The care takers (PSW) are extremely caring and professional. Can’t say enough positive comments about this company. Many thanks to Aliza and the staff at Home Instead "
"We are so grateful for the service provided by the KW Home Instead crew, from the PSW caregivers to the scheduling department to administration. We needed 24/7 care and booked with them for many, many weeks. Setting up the daily routine was efficient and less worrisome with the scheduling process as we always had someone on site to look after our father. Which eased our worries as the siblings live out of town. Care and procedures were in place and so thankful for their training. Best wishes to the crew that helped us and who got to know our father in his final few months. To the Home Instead staff, stay safe and safe travels to all."
"Our residents here at Chartwell Terrace on the Square who have Home Instead caregivers cannot rave enough about them, not only do they provide exceptional care to our residents but they are always so kind and caring towards our staff. Thank you for all you do in our community Home Instead!"
"We hired Home Instead to care for our mother after she was discharged from hospital. They were AMAZING! They came to meet with us the day we called. Even with barely 24 hours notice they had established 24 hour care for her. The coordinator was easy to talk to and she was eager to do anything she could to make this process as easy and quick as possible for us. The staff were so kind and gentle and accommodating. The company is extremely flexible with changing the amount of care needed. We fairly quickly went from 24 hour care to less and less and they met our needs at every turn. I would HIGHLY recommend Home Instead if you are in need of care for a loved one. We had nothing but positive experiences with them."
"Mom and Dad's caregiver not only looked after the cleaning, laundry and cooking but became a friend and companion. After Dad passed Mom depended on her to be there to look after daily needs and provide companionship. The family greatly appreciated knowing there was someone helping them."
"My parents were both diagnosed with Dementia and having Home Instead come in to cook and clean for my parents was a huge relief while looking for a more permanent solution for them. Home Instead staff are extremely friendly and I am forever grateful for all of their help."
"After a week in hospital, my 95 year old mom returned to her retirement home and had to go back into isolation because of covid. Truthfully, we knew that she couldn't handle any more isolation, and since my siblings and I couldn't be with her constantly, we hired Home Instead to help out. The worker they sent in to spend time with my mom was excellent, and communication with the company was seamless. We very much appreciated the service they provided during that time."
"Mom suffers from both dementia and alzheimers. We recently moved her to a memory care facility. Her Home Instead caregivers were compassionate, patient, supportive and understanding. They engaged Mom both physically and mentally and challenged Mom to challenge herself. Her days were full and enriched thanks to these caregivers. It was an emotional good bye because these young women had become an important part of our family. Thank you."
"Hi there we definitely recommend homeinstead for family caregivers we mostly had night time care givers who were amazing Saba, and Viviene. if you had a problem it was fixed immediately. I also found them very professional and accommodating of our schedule. Coming to the house with paper work and bring plenty of PPE for the careworkers."