Jake has always enjoyed taking on new challenges in both his professional and personal life, which ultimately drove him to opening a Home Instead business. Working in a fast-paced sales environment, Jake developed the skills to build effective relationships and solve problems in collaborative and creative ways. A graduate of the Bachelor of Business Administration (BBA) program at Wilfrid Laurier University, Jake is passionate about making a positive difference in peoples' lives, and is truly thrilled he now has the opportunity to help others in the community through his work at Home Instead. He is striving to build the best home care company in Markham for both the seniors we serve and the caregivers we employ. Loyalty and patience are two of his key traits - evident in the fact he remains a lifelong fan of the Toronto Maple Leafs.

Tracy has spent over 30 years as a nurse driven by her deep passion for improving people's lives, with experience spanning nephrology, chronic disease management, and geriatric mental health. Most recently, she worked with Behavioural Supports Ontario and a geriatric outreach team supporting individuals in long-term care with dementia and complex behaviours, where she saw first-hand the growing need for more compassionate and reliable home care services. This realization inspired her to open a Home Instead franchise alongside her family in Markham, where she channeled her extensive nursing expertise into making a meaningful difference for seniors and their families. A proud graduate of Ryerson University's BScN program, Tracy completed her degree part-time while raising three children-proof of her grit and unwavering dedication. After five years of building Home Instead Markham from the ground up, Tracy has stepped back from day-to-day operations to focus on strategy and the long-term vision for the business. As an owner, she remains deeply committed to ensuring every client receives the compassionate, reliable care that inspired her to start this journey.

Leanne's commitment to healthcare began with a simple love for helping others and has since grown into a meaningful career focused on both children and seniors. With several years of nursing experience, including her time at a children's rehabilitation hospital and as a clinic coordinator, Leanne brings strong leadership and coordination skills to her role at Home Instead. As Client Care Manager, she oversees each step of the client journey-from the initial assessment and personalized care plan to quality assurance visits and Care Pro training-ensuring clients receive the thoughtful, high-quality care they deserve. Born in Markham but having moved outside the city later in life, Leanne is thrilled that she now gets to serve seniors in the community where she grew up. Known for her problem-solving mindset and hands-on approach, Leanne is constantly striving to find creative ways to support clients and their families. When she's not at work, you'll likely find her enjoying time with loved ones, trying new restaurants, or unwinding with a good show on Netflix.

Maddy brings positive energy and a strong sense of purpose to her role as Office Coordinator at Home Instead, where she supports both clients and caregivers through efficient scheduling, office operations, and caregiver engagement. With a Bachelor of Science in Kinesiology from the University of Guelph and a strong interest in health and wellness, Maddy has always been passionate about healthcare and helping others. Her attention to detail, ability to juggle multiple responsibilities, and talent for building relationships make her an essential part of the team. She enjoys being in a role where she can make a tangible difference every day and contribute to the compassionate mission of Home Instead. Outside of the office, Maddy stays active through hiking and running, and loves spending quality time with family and friends. A country music fan at heart, she rarely misses a concert and is always planning her next travel adventure

Christina is a dedicated professional with a background in education and senior care. A graduate of the University of Guelph, Christina is passionate about people and brings a thoughtful, organized approach to her role as Hiring and Engagement Coordinator at Home Instead. With a background in education and a degree from the University of Guelph, she developed strong communication and mentorship skills through her experience in both academic and senior care settings. At Home Instead, Christina is responsible for recruiting, hiring, training, and supporting a team of Care Professionals committed to delivering exceptional service. She also supports scheduling and client services as needed, helping ensure smooth operations across the business. Christina is known for her team-first mindset, attention to detail, and genuine interest in connecting with others. Outside of work, she enjoys going to the gym, baking, reading, and taking long walks with friends. A self-described summer enthusiast, Christina thrives in nature and at the cottage, and is inspired by the opportunity to make a positive impact in the lives of seniors and their families.

Christie brings over a decade of hands-on clinical experience to her role as Client Care Coordinator at Home Instead. Her background spans hospital, clinic, and home care settings. Most recently, she spent ten years as a surgical nurse in a busy dermatology centre, where she grew into a key role supporting daily operations and mentoring team members.A graduate of Centennial College's RPN program, Christie is known for her reliability, compassion, and ability to build genuine trust with clients and their families. In addition to her clinical work, she was a Clinical Instructor, where she supported nursing students in developing their foundational skills.Christie thrives in fast-paced environments and is highly skilled at navigating complex care situations with confidence. She is passionate about delivering high-quality, personalized care and is committed to helping clients maintain independence and dignity while living safely at home. Building meaningful relationships and making a positive impact in people's lives is at the heart of everything she does.Outside of work, Christie's world revolves around her family - especially her daughter who keeps her busy and brings endless laughter to her days. She enjoys unwinding with the simple things: reading, listening to music, and enjoying time at home.