Home Care Frequently Asked Questions for Home Instead Markham

Home Instead® provides customized home care services in Markham, from companionship and personal care to specialized Alzheimer’s and dementia support, chronic illness care, and palliative care. Care can be scheduled for just a few hours a week or up to 24-hour, live-in care.

Yes. Our Care Professionals and Nurse Care Managers are trained to support clients with advanced dementia, Parkinson’s disease, stroke recovery, or end-of-life needs. Services may include repositioning, mobility support, comfort care, and nurse-directed services such as medication management or oxygen therapy.

Absolutely. Our team receives specialized training to deliver high-quality dementia care using a person-centered approach that promotes safety, engagement, and quality of life at home.

Yes. We help families honor their loved one’s wish to remain at home, offering comfort, support, and relief for family caregivers while coordinating with palliative doctors and nurses.

Live-in care: A Care Professional resides in the home for a set number of days, supporting day and night needs. Often more cost-effective for ongoing, long-term care.

24-hour shift care: Care Professionals rotate in 8–12 hour shifts, staying awake overnight for continuous monitoring. Ideal for higher-intensity or short-term needs.

Yes. Many families use our services after a surgery, illness, or hospital discharge. Care plans are flexible and can be adjusted as your loved one’s needs change.

All Care Professionals undergo a rigorous selection process including interviews, background checks, reference checks, and driver’s abstracts. They are employees (not contractors), bonded, and insured.

Training covers aging, safety, relationship-building, and specialized programs such as Alzheimer’s, chronic illness, and advanced care needs. Every Care Professional must demonstrate mastery before working with clients.

We equally consider skills, experience, and personality. Our goal is to foster trust and companionship while meeting the unique care needs of your loved one.

Yes. Our nurse-led client care team conducts regular calls, emails, and in-home visits. This ensures care plans stay effective, Care Pros have the right resources, and families receive ongoing communication.

Costs depend on the type of care, number of hours, and whether services are hourly, overnight, or live-in. At Home Instead Markham, we design personalized care plans that align with your family’s budget. Over the phone or during a consultation, we provide a clearer estimate.

Ontario Health funding typically covers only limited hours. Many families supplement with private home care through Home Instead. Some private insurance and workplace benefits may cover part of the cost. We can help guide you through available options.

Often less than 48 hours. We’re prepared for urgent needs, such as hospital discharges, so families can secure home care quickly when needed most.

It begins with a call to our office. We’ll discuss your situation, answer questions, and if it’s a good fit, schedule a free in-home consultation. From there, we create a care plan, finalize paperwork, and match the right Care Professional for your loved one.

Home Instead Markham provides home care services in Markham, Unionville, Thornhill, and surrounding communities. Families in nearby areas are encouraged to contact us to confirm availability.

Home care helps seniors remain in a familiar, comfortable environment while maintaining independence. Benefits include one-on-one care, reduced risk of falls, companionship, continuity of routines, and peace of mind for families.

We’re the world’s largest provider of senior care services, trusted for more than 30 years. Locally, our Markham team is committed to delivering personalized, relationship-focused care that enhances dignity and safety at home.

Yes. While part of a trusted global network, Home Instead Markham is locally owned and operated by the Mitten family, who are actively involved in supporting clients and families across the community.

Many families say yes — because of our personalized approach, nurse-directed services, and compassionate Care Pros. We go beyond basic support, providing everything from companionship to advanced services like medication management and hospital recovery.

We combine the resources of a trusted global brand with the personal touch of a locally owned business. Every care plan is tailored to your loved one’s needs and overseen by a nurse to ensure safety and quality. Our Care Professionals are carefully selected for both skill and compassion, providing seniors with not just care, but true companionship and reliable support.

As part of the hiring process, all team members at Home Instead Markham, ON undergo Care Pro Orientation to learn about caring for seniors and their families.

In addition to orientation, all staff receive training in, and must demonstrate mastery of, providing care for our aging loved ones. This includes the aging process, safety of caregivers and clients, and how to build a relationship with clients.

Staff receive training in all aspects of their expected role including, how to be the eyes and ears for the family of our clients. Specialized care training is taught to ensure a full understanding of the necessary aspects of providing exceptional care for these individuals.

As a Home Instead Markham, ON Care Professional, your primary job is to help seniors age with dignity and grace in the comfort of their own homes.

If you are a compassionate and reliable person who is passionate about helping seniors and aging adults, we encourage you to apply.

Additional primary job responsibilities can include:

• Personal care
• Light housekeeping and meal preparation
• Remind people to take their medication
• Remind people to attend scheduled appointments
• Provide companionship and conversation
• Run errands

Care Professionals are the heart of our business, and we want each Care Pro of Home Instead Markham, ON to have consistent and positive experiences.

In addition to onboarding and on-the-job trainings, we ensure our team members have mentors and a strong foundation to support them daily.

From monthly recognition programs to annual performance reviews, Home Instead invests in the well-being and long-term engagement of all Care Pros.

As an employee of Home Instead Markham, ON, benefits are offered and may vary with the number of hours worked.

Some of the benefits that have been offered to employees include:

• Competitive pay
• Paid vacation and time off
• Paid, on-the-job training
• Wide variety of work shifts and schedules 

Our team looks forward to discussing the additional benefits of becoming a Care Pro with you!

To be a Care Professional at Home Instead Markham, ON, you will receive all the on-the-job training to be a successful Care Pro.

Our requirements include having the ability to communicate with clients in a friendly manner and the ability to care for others with dignity and respect.

Other requirements may be required however no prior experience is typically necessary!