Ethel's dedication to building meaningful and lasting relationships with customer service has led her to joining the Home Instead team. Her passion for great customer service comes from her background in the retail industry with over 10 years of experience. Ethel has graduated from the Business Management program at Humber College. Being able to support others in a significant capacity is something Ethel prides herself on and is excited to share with those at Home Instead. When she is not in the office, Ethel enjoys walking along trails, trying new recipes, and spending time with family.

Christina holds a bachelor's degree in psychology and has diversified experience across the commercial and social sectors before transitioning into senior care. her journey through social services involved working closely supporting individuals who had faced exploitation and profound trauma, shedding light on the challenges faced by some members of our community. Witnessing the resilience of abuse survivors has been a profound lesson; their strength and courage inspire and teach us valuable lessons. Through her profession, she's learned to cherish every opportunity that comes my way. Outside of work her hobbies include volunteering, exercising, and spending time with her dog, family, and friends. Working with Home Instead allows Christina to follow a long-held passion. She considers herself fortunate to be a member of the Home Instead family.

Eunique has always been passionate about helping her community and building a strong connection with clients. She has a strong background in customer service, having worked in the field for over 6 years. Eunique is currently pursuing her Bachelor's Degree at York University in Communications. Her passion for helping build community and her educational background help to elevate the client experience at Home Instead. Eunique is excited to be a part of the Home Instead team as a Service Coordinator and hopes to facilitate meaningful relationships with current and future clients and CAREGivers.

Nikita is a seasoned professional with over 5 years of customer service experience, showcasing a commitment to excellence. Known for her respectful and empathetic approach, Nikita takes pride in building meaningful relationships with people. She holds a strong belief in the wisdom of the elderly, considering them the best source of advisors. Nikita finds joy in making a positive impact on people's lives, even through the smallest gestures, aiming to bring smiles and create meaningful connections. Nikita looks forward to applying her skills and beliefs to make a difference in the community.

Ayeasha has always had the desire to help others especially the elderly, Ayeasha was the main caretaker of her grandmother with dementia and understands the importance of patience and genuine compassion. Ayeasha graduated with a diploma of registered practical nurse, she has been working as a gerontology nurse for over 7 years and is well versed in all aspect of nursing care. Her main goal is to help others, clients, and clients' families to provide a trusting foundation. Ayeasha is very excited to be given the opportunity to work at home instead as a Lead Service Coordinator to connect with families and caregivers to give the best quality of care and to promote the quality of life.

My passion to serve the community and provide the best services to them brought me to Home instead. I always miss the time that I spent with my grandparents. The precious moments, beautiful lessons of life and the care I got from the elderly are unforgettable. Home instead gave me an opportunity to provide the same care and the same amount of love to all the seniors around me! Having been exposed in the customer service environment for three years has given me the potential to build the customer's trust and find the best solutions to their problems and leave the best ever impression on them. My two years' experience of working as an operations coordinator has given me the potential of getting tasks done right the first time, perform multitasking and to maintain a positive and happy work environment. Home instead is going to add a lot more into my career and to bring the best out of my abilities!

Leanne first joined the Home Instead Team in 2021 as a Care Pro and eventually moved into a position as Service Coordinator. Leanne has a diploma in Developmental Services Worker from Loyalist College. In 2021 she went back to school and got her Diploma for PSW. She loves working with people and making a difference in people's lives.

Sunita brings a people-first approach to her role and is passionate about building genuine connections while supporting others in achieving their goals. Prior to joining Home Instead, she gained valuable experience in community support, helping individuals navigate challenges and access the resources they need. She enjoys connecting people with the assistance and services that can make a meaningful difference in their lives while building relationships founded on trust, empathy, and compassion. Outside of work, Sunita enjoys taking walks, spending time in nature, and capturing special moments through photography. She believes that caring for yourself is an important part of being able to care for others and is committed to making a positive impact in both her personal and professional life.

Kelly began her journey as a caregiver more than 14 years ago, helping seniors in their homes. Most of whom were WW2 Veterans at that time. She built many wonderful close relationships with her clients and families. She loved it so much, that she wanted the opportunity to help seniors more and went back to school to earn her PSW degree. Kelly graduated at the top of her class, November 2010, with honours, and won the schools faculty award by all her teachers. Kelly worked for several years and unfortunately had to step away to care for her special needs child. This brought Kelly a new understanding from a families perspective. She can empathize what they go through when needing help to care for a loved one. When Covid happened, Kelly realized the great need for PSW's. She missed her job and made arrangements to return to work as soon as possible. That's when she joined Home Instead. Kelly has grown quickly within Home Instead and currently is a trainer/educator, teaching and coaching new PSW's/CareGivers. She teaches Alzheimer's/Dementia classes and personal care as well as Chronic Conditions training and Hospice/Palliative training. She also helped in the development of our new Autism training. Kelly also goes on visits in the community as a Lead-CareGiver to help support other Caregivers, clients and their families and continuously is working on improving care. " I love everything I do! I love my job! It's a calling! It's rewarding. I will always continue to learn and grow in this field, in hopes to help more people/families and make whatever stage of their life's journey they are in, supported with love, kindness, dignity and respect.

Johanna has always felt a strong calling to work in the medical field. She began her journey in nursing at a young age, and although life led her to pause her education, her passion for helping others never changed. During that time, she focused on raising her three children, who are her greatest pride and motivation. Johanna is very proud to have built a career in healthcare, doing what she truly loves-supporting and caring for others. Since completing her nursing studies in 2004, she has continued to grow both personally and professionally. In 2015, she completed her PSW certification at CDI College, and in 2018, she studied Business Administration at Sheridan College. She remains committed to lifelong learning through ongoing courses and professional development opportunities and often says, "I think a day you don't learn something is a wasted day." She is patient, compassionate, and reliable, and takes pride in being a good listener who genuinely cares about the well-being of others. In her current role, Johanna is passionate about making a meaningful difference and improving the daily lives of the people she supports. Outside of work, Johanna enjoys spending time outdoors, including hiking, swimming, biking, and skating. She also loves music and dancing, which help her stay balanced and energized. Her children are her everything-they are her motivation, her strength, and the center of her world. Together, they enjoy traveling and making the most of every moment.

Since the young age of 18 Janet has worked in some capacity providing quality customer service. Her experiences stems from interacting with individuals from the food to the tourism industry. In every role she has demonstrated that she has great work ethics and goes the extra mile to ensure that the needs of customers are met and that each person I interact with takes with them the fact that I cares. She is an energetic well organized individual who is a firm believer in producing the best quality of work there is, and with over 20 years of experience in customer service she ready to meet and exceed the expectations of our clients.

Geeve has had a lengthy career in the hospitality industry working with several national brands, occupying various roles including General Manager, Regional Manager and Executive Director of Operations. As an entrepreneur, he has owned and operated several independent pubs and restaurants throughout Southwestern Ontario. Geeve has a passion for growing businesses and understands that for successful business growth managers must grow their people first. Accordingly, Geeve has spent his career building teams and relationships, by engaging with all levels of an organization to achieve success together and works hard to be a servant leader. Geeve is excited to work at Home Instead, to give back to the community and supporting you and your aging loved ones. He is married to a Registered Nurse and he and his wife have two beautiful children along with a rambunctious chocolate lab named Portia. He has a passion for cooking, as the kitchen in his home is where you will find him most of the time making an Asian inspired meal, or just baking some delicious butter tarts! Geeve is an avid runner and has competed in several marathons along with many other races across Ontario.

Jerry is an enthusiastic brand champion and after researching Home Instead felt an instant connection to their guiding principles of building trust, taking the lead, and sharing your heart. Jerry is an experienced operations leader with a demonstrated history of success building great teams and growing businesses. Jerry has spent the last 20+ years in operations growing his passion for service excellence and uses his positively outrageous service to delight and astound clients. Jerry specializes in building strong supportive teams while coaching a people first culture across the organization to ensure we are making a difference in people's lives daily. Jerry is always looking for ways to grow his skillsets and can often be found engaging in conversations with co workers and industry professionals while stepping outside his comfort zone to try something new. Jerry married his high school sweetheart, and they are now parents to 3 amazing children. Jerry spends as much time outdoors with his family as he can swimming, hiking, playing sports and enjoying nature.

For over 10 years Paul has been a great resource to family caregivers and community partners. He is a great listener and empathetic to the demands placed on spouses, daughters and others who jump to the call of supporting an aging loved one. He does his best to understand your unique situation and will provide you with options that address the challenges you and your loved one face. He can help you navigate a hospital to home discharge, speak to the value of one-to-one support in retirement or long-term care or assist you in finding a compatible caregiver to support your loved one in any place that they call home, whether those needs be minimal to complex. He is highly responsive and thinks outside the box; you are in great hands with Paul! His favorite things: matcha, cycling, travel and his nephews … but not necessarily in that order. 😉

Kristin has spent the past 10 years working in various levels of hospitality and restaurant management, where her constant mantra was 'we are here to be in the service of others'. This rang especially true in her last position within Toronto Pearson Airport, where simply being present and approachable led her to assisting people of all ages and cultures with anything from directions to medical emergencies and everything in between. An ever-increasing passion for helping others paired with a close relationship with her grandparents and great-grandparents and watching them go through various stages of assisted care, made the opportunity to join Home Instead an easy decision. In her free time Kristin enjoys cooking with her husband, with her specialty being pasta from scratch. She also loves being outdoors, especially if it involves hiking a fun trail or swimming at the beach.

​As the Enterprise Administration Manager, Ramona recognizes the importance and value of providing high-quality services to our CAREGivers, our office employees and our clients. Her extensive experience as office manager and her background in accounting are serving her in managing the payroll, accounting, client invoicing and all other day to day office challenges here at Home Instead. Ramona loves multi-tasking and helping people. She is very excited to be part of the Home Instead team because she gets to do what she loves. In her spare time, Ramona likes to get outside and spend time with her family.

"I am a greater believer in luck, and I find that the harder I work the more I have of it" is a quote by Thomas Jefferson that Ray identifies with and which inspires him. Ray finished his Bachelor of Science in Business Administration in the Philippines and has since had extensive experience in accounts payable and accounts receivable. He furthered his skills by successfully completing courses in accounting and payroll administration. During those years, he worked for various companies providing accounting services. He also developed strong interpersonal skills and an natural ability to build strong and lasting relationships. Ray knows his talents are the right fit with Home Instead, and in his own unique way, will support the business and provide service excellence.

Erika recently completed her Business Administration - Accounting degree at Brock University. The opportunity to join Home Instead was the perfect next step. She connected with our mission to provide personal care to seniors. She has always enjoyed helping her grandparents with whatever they need and spending time with them, whether that be talking with them over a meal/coffee or playing cards. Providing great customer service has always been important to Erika, as she has always looked for ways to help others in all her past personal and professional experiences. She looks forward to continuing to provide great customer service through her role at Home Instead. In her spare time, Erika likes to knit and sew, crafts which she picked up from her grandmothers.

Erin has joined Home Instead as Manager of Quality & Standards after a lengthy career in the Food Service industry. For over 20 years Erin has had many roles such as lead trainer for Canada opening up new franchisee restaurants, to working within the Franchisee head office in various roles, to finally owning 2 franchise's along with her husband. She also started a separate food and beverage catering company working with private clubs for the past 11 years. During the course of time, Erin was honoured to be involved with numerous charities such as Heart and Stroke Foundation, Relay for Life, MS Society, and the Canadian Breast Cancer Run for the Cure. Erin is very excited to join Home Instead as her passion for Seniors started from a young age, by volunteering at a retirement home doing odd jobs for those who needed help. But quickly discovered the Seniors wanted more of companion. Erin was extremely fortunate to grow up having both sets of grandparents very active in her life with weekly visits, As she grew older, she started to see their health challenges take over which caused her to be even more involved in their lives. Erin is excited to complete the full circle working with such an amazing organization helping Senior's continue to live their best life.