After Hours On-Call Coordinator

After Hours On-Call Coordinator – Home Care | Peterborough, ON

Looking to earn additional income while making a meaningful impact in your community?

Home Instead Peterborough is seeking a dependable, professional, and solutions-focused individual to join our After Hours On-Call Team. This role is ideal for someone who remains calm under pressure, communicates confidently, and is passionate about supporting both clients and Care Professionals in a fast-paced home care environment.

This position offers flexible remote work, additional income opportunities, and potential future growth into office-based healthcare coordination roles.

What Makes This Role Different

• Flexible remote after-hours work
• Additional income with limited monthly commitment
• Compensation and number of actual hours worked per shift vary based on call volume.
• Typically 1–2 weeks of on-call coverage per month
• Paid on-call compensation, whether or not calls are received
• Ongoing training, mentorship, and office support
• Opportunity for future advancement into part-time or full-time office roles
• Meaningful work supporting seniors and frontline healthcare staff

Key Responsibilities

• Answer and manage incoming client and Care Professional calls in a professional and timely manner
• Coordinate and fill open client shifts during evenings, overnight hours, and weekends
• Communicate schedule updates and staffing changes with clients and Care Professionals
• Troubleshoot scheduling concerns and respond effectively to urgent situations
• Support continuity of care by ensuring client needs are met promptly
• Monitor and document after-hours activity within the scheduling system
• Escalate urgent concerns to designated leadership team members when required
• Provide exceptional customer service to clients, families, and team members
• Maintain confidentiality and uphold Home Instead policies and standards
• Collaborate closely with the Service Coordination and office team

Qualifications & Abilities

Experience in healthcare, scheduling, customer service, administration, or home care coordination considered an asset.

• Excellent communication, problem-solving, and decision-making skills
• Ability to remain calm, organized, and professional in urgent situations
• Strong computer skills, including comfort with scheduling systems, Microsoft Word, and Excel
• Ability to work independently and manage multiple priorities
• Valid driver's license and reliable transportation
• Professional demeanour and strong interpersonal skills
• Availability to work evenings, overnights, and weekends as part of an on-call rotation
• Proficiency with technology such as Microsoft Office and additional software applications

Why Home Instead?

At Home Instead, we are committed to enhancing the lives of aging adults and their families through compassionate, relationship-based care. Our office team plays an essential role in supporting both our clients and Care Professionals, ensuring high-quality care is delivered every day.