Meet Our Team

Kym Angela Santiago is a passionate Franchise Owner whose journey in the home care industry is a true reflection of dedication, faith, and heart for serving others. Her career began as an Administrative Assistant for the Hamilton office, where she quickly discovered her love for the industry and the meaningful impact it has on families and communities. Through hard work, determination, and a commitment to excellence, Kym advanced into the role of General Manager for the Brantford office, where she continued to grow as a leader before ultimately deciding to pursue her dream of business ownership.

Kym began her ownership journey by opening Home Instead Grimsby completely from the ground up—with no clients and no Care Professionals. Through her passion, perseverance, and strong leadership, she successfully grew the business exponentially within a short period of time. Today, in addition to owning Home Instead Grimsby, Kym also owns Home Instead Barrie, continuing her mission to expand quality care and support to more families in the community.

Driven by genuine passion, Kym truly loves what she does. She values the relationships she builds with clients and Care Professionals and takes pride in the difference their services make in the lives of seniors and families every day. For Kym, this work is more than a business—it is a calling rooted in compassion, service, and community impact.

Her inspiration is deeply personal. Kym grew up as a grandmother’s girl, sharing a close bond that shaped her heart for serving seniors. She often shares that if you asked her grandmother who her favorite grandchild is, she would proudly say Kym’s name without hesitation. That special connection is why this work is so meaningful to her. Even though her grandmother lives thousands of miles away, serving seniors in the community makes Kym feel close to her. Her grandmother remains her biggest “why”—the reason behind her passion and purpose.

Kym believes that her journey is a testament to how great God’s plans are—often bigger than our own. She sees herself as an instrument of His greatness and glory, committed to giving back by working tirelessly to help as many lives as possible, one life at a time. Through faith, perseverance, and compassion, Kym continues to lead with purpose, creating meaningful change in the lives of those she serves every day.

I am a Service Coordinator at Home Instead Grimsby, and I genuinely love the work that I do. With a background in hospitality and client-focused service, I have always been passionate about helping people feel supported, valued, and cared for. I am originally from the Philippines and take pride in my cultural roots, which have shaped my strong sense of compassion, respect, and service.

I chose to work at Home Instead Grimsby because I wanted a career with purpose. Supporting seniors, families, and Care Professionals is deeply meaningful to me, and I take pride in being someone others can rely on during both routine days and urgent situations. Whether it’s coordinating schedules, solving last-minute challenges, or simply listening, I always aim to lead with empathy and understanding.

Outside of work, I enjoy spending time with my family, especially my baby, taking walks outdoors, and creating content as a social media creator. Being a mother has deepened my compassion and strengthened my commitment to caring for others.

I am known for being approachable, and dependable, even under pressure. My goal is to ensure that every client and Care Professional feels heard, supported, and genuinely cared for—because to me, this work is more than a job; it is something I am truly passionate about.

Joane Marie Cabungcal began her journey in Canada as an international student, bringing with her a strong passion for healthcare and a deep commitment to making a meaningful difference in people’s lives. Back in the Philippines, she worked as a Medical Technologist in a hospital setting, where she played an important role in supporting accurate diagnoses and patient care.

Her dedication to helping others led her to transition into a Human Resources role within the home care industry. When she learned about the organization’s mission to provide compassionate, dignified care to seniors, she felt an immediate personal connection. Inspired by her own grandmother, who remains a significant source of motivation despite living far away, Joane takes pride in supporting services that ensure seniors receive the respect and care they deserve.

Joane’s journey with Home Instead Grimsby has been especially meaningful. She was part of the team during the early stages of building the office, contributing to its growth from its foundational phase. Being involved in the expansion of services and witnessing the positive impact on clients, families, and Care Professionals has strengthened her passion for the work she does.

Through her healthcare background and her role in Human Resources, Joane remains committed to fostering an environment built on compassion, service, and excellence. She believes that by supporting both clients and Care Professionals, she can help create lasting positive change in the community.

With over 20 years of experience in the restaurant industry, I built a career centered around leadership, service, and people. However, it was a deeply personal chapter in my life that ultimately led me to discover my true passion.

When my father-in-law was diagnosed with Parkinson’s and dementia, I stepped away from my career to care for him. During that time, I found a profound sense of purpose in supporting seniors—ensuring they felt safe, respected, and genuinely cared for. That experience changed the course of my professional life.

Coming from a large, close-knit family where care and connection are at the heart of everything we do, I’ve always believed in treating others like family. I carried that mindset into my work with Home Instead in Brantford, where I had the privilege of supporting many seniors and helping them remain in the comfort of their own homes. Building meaningful relationships with my clients and making a positive impact in their daily lives became one of the most rewarding parts of my journey.

I’m passionate about bringing caregivers and seniors together—helping families find the compassionate, dependable support they deserve. It’s incredibly fulfilling to now play a part in matching the right people and ensuring quality care for those who need it most.

Outside of work, I’m a proud parent to three daughters and a grandparent to one granddaughter. You’ll often find me cheering at sporting events, spending time by the water, or enjoying peaceful getaways on Manitoulin Island.

I am a Recreational Therapist and a Licensed Emergency Medical Technician in the Philippines, and with hands-on experience in medical and long-term care settings, I have developed a strong foundation in supporting individuals with complex needs, particularly with seniors. I also volunteered at the ‘Home of the Aged’ during my college years because I am passionate about learning how to provide high-quality care to older adults.

Throughout my journey, I have gained meaningful experiences working with the residents with advanced dementia in the long-term care settings. These experiences had been shaped me into a more patient, empathetic, and become more passionate to help other people to the best of my ability. I always practice person-centred care with everybody to ensure that each of them feels heard, valued, and loved genuinely.

The strong leadership, the genuine connections I’ve built with our beloved clients, and the privilege of caring for them based on their unique needs I’ve found a deeper sense of purpose in what I do and in what I'm passionate about. The company’s constant reminder to always give our best, be professional and always deliver high-quality of care has truly shaped me and has planted something meaningful within me—a passion and a commitment that continue to guide my growth not only as a professional but as a human being with a genuine desire to provide help and care for those in need.

I have been given the opportunity to step into a new role, embrace new experiences, and pursue a new dream—all within the same environment that continues to shape me into something greater and better. And I am always proud to say that “I am working at Homeinstead”, I am beyond grateful to be part of this amazing company, and I look forward to continuing to grow within it—building resilience, helping more people and be the best version of myself for those people I serve.