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Home Care Frequently Asked Questions 

When it comes time to find home care for you or your loved one, it can be a tough process to navigate. Let us take some the pressure off! Here are the most frequently asked questions our team has received when it comes to Home Support Services.
Home Instead Caregiver helps senior woman getting out of car
A: Home Instead provides tailored home care services for seniors based on the unique needs of our clients. Services include but are not limited to: Personal Care (Bathing, dressing, toileting, etc.), Memory Care (Dementia, Alzheimer’s, etc.), Companionship, Chronic Disease Support (MS, ALS, Cancer, Parkinson’s, Diabetes, etc.), Hospital to Home Transitions, Gentle Mobility Support Exercises, Nutrition & Meal Prep, 24/7 support, Hospice/End of Life Care, Household Duties. 
A: Home Instead is the world’s largest, most trusted home care company for seniors. Home Instead provides comprehensive CAREGiver training, Client to CAREGiver compatibility, and quality assurance. We are a registered member of the BC Care Providers Association and keep up to date on all relevant information to ensure we can provide informed client centered care. See reviews based on our clients experience here.
A: No, Home Instead has extensive training and knowledge within the senior care industry but is equally prepared to provide home care tailored to a variety of needs and ages. We proudly support clients through ICBC, WCB, Public Guardian & Trustee of BC & more.
A: Yes, Home Instead CAREGivers provide eldercare and companionship to seniors who may require additional attention and/or personalized long term care services while they reside in a retirement living setting.
A: No, but our CAREGivers provide light housekeeping as part of the senior’s care plan to ensure our clients can live a safe & comfortable life at home. 
A: Yes, all CAREGivers are required to pass an RCMP criminal background check as well as successfully complete a thorough personal and professional reference screening. Each CAREGiver is also bonded and insured.
A: Home Instead proudly supports a program called EMPOWER, a learning management software that allows our CAREGivers to stay up-to-date with senior home care training and sharpen their skills throughout their employment with Home Instead.  Each Home Instead CAREGiver is required to participate in this exclusive training program which covers topics such as communicating with seniors, planning activities for life enrichment, recognizing illness or change in behaviour, safety assessment training, personal care education, and other programs we assign throughout their employment to better their knowledge.
A: Yes, we have concluded that without a certain level of home care provided each week we are not able to provide a meaningful difference in our client’s lives. It is important to Home Instead to make a difference, to keep our clients safe, and promote their independence; we need the time each week to keep this promise.
A: Consistency of care is a top priority. We firmly believe that building a relationship between our clients and their CAREGiver allows for the best quality of care. However, we recommend a consistent care team so that there is always a backup CAREGiver with a relationship in the event your primary is unable to come one visit.
A: Home Instead provides tailored home care services for seniors based on the unique needs of our clients. Services include but are not limited to: Personal Care (Bathing, dressing, toileting, etc.), Memory Care (Dementia, Alzheimer’s, etc.), Companionship, Chronic Disease Support (MS, ALS, Cancer, Parkinson’s, Diabetes, etc.), Hospital to Home Transitions, Gentle Mobility Support Exercises, Nutrition & Meal Prep, 24/7 support, Hospice/End of Life Care, Household Duties. 
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Have more questions? We'd love to hear from you! Contact us today and our team in Port Coquitlam, BC will be happy to help you!
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