About Us

Meet Our Team

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Janine Karlsen & Darryl Mack, Owners

As owners of Home Instead in the Okanagon, Janine Karlsen and Darryl Mack combine their skills and experience to impact residents in Lake Country, Kelowna, and Penticton. 

“We consider this vital work and we strive to do it with dignity and respect.”

– Janine Karlsen

Janine is a registered nurse with a graduate degree in counselling and has over 25 years of experience working in every area of health care, including acute pediatrics, wellness and senior care. Darryl has an engineering background, taught at BCIT for many years, and currently works in exploration mining while contributing to Kelowna Home Instead.

Janine and Darryl’s vision for Home Instead Okanagan is to exceed expectations providing experiences and connections that enhance each person’s sense of worth and purpose and to do so with ease and joy. They aim to be powerful advocates for the seniors of the Okanagan and across Canada.

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Kim Fuoco, Operations Manager

Kim moved to Kelowna in 2009 and started employment with Home Instead Senior Care in 2010. She has over 20 years of experience in management roles.

She has had the opportunity to grow with the company and supports the office team to ensure clients and CAREGiver needs are met.

Kim strongly believes that the company's strength comes from its wonderful CAREGivers. They provide, “Professional Care that embodies the core values of family, when family needs a supporting hand”.

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Dena Adams, Client Care Coordinator

Dena graduated from Okanagan University College in 1998 with a Bachelor of Science in Nursing. She has worked as a Registered Nurse at Kelowna General Hospital in general medicine, wound care and oncology.

She then spent seven years working at the University of British Columbia, Okanagan campus as a clinical instructor and practice placement coordinator. Though she enjoyed working with nursing students, she began to recognize that her passion for working with clients/patients/seniors was drawing her back to hands-on care. She began working for Home Instead in November 2014.

Dena is the Client Care Coordinator and her role includes conducting Care Consultations and care planning, and quality assurance, which ensures that the care we provide meets or exceeds our expectations of quality care for the seniors we work with.

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Tammie Swanson, Client Care Coordinator / LPN

Tammie was raised in Vancouver but has resided in Kelowna for 13 years. She graduated from Thompson Rivers University in Kamloops in 2007 and has extensive nursing experience, including working on the Stroke/Clinical Teaching Unit and the COVID Unit at KGH. Tammie joined the Home Instead team in June of 2021 as one of the Client Care Managers. She is an ardent advocate for teamwork and really values assisting and advocating the needs of others. When she is not helping others, Tammie spends time with her two sons and her fur-babies.
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Heidi Rae, CAREGiver Growth Coordinator

Heidi is a loving (and busy!) mom of 2 teenagers and she manages the ongoing training and expansion opportunities of our valued team of CAREGivers.  Heidi combines her Communication background with her experience training and coaching to ensure that each of our CAREGivers receives the support and skills enhancements necessary for them to succeed in their role providing the seniors in our communities with the specialized care they require. 

When not connecting with CAREGivers, Heidi enjoys getting outside, participating in a variety of activities available in the beautiful Okanagan.           

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Tashia Thompson, CAREGiver Growth Coordinator

Having lived in the Okanagan Valley her entire life, Tash has a love for the outdoors with all the beauty and fun it has to offer. Married with 5 kids, she is a team player and is always first to help find a solution to any problem. After hiring Home Instead to take care of a loved one in 2016 she decided to leave her 20-year finance career to become a CAREGiver. Two years later, with a ton of hands-on caregiving experience, she moved into the office to be part of the CAREGiver growth management team - hiring and training more wonderful CAREGivers to look after our beloved clients.

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Peter Church, Office Coordinator

​With an extensive background in the Performing Arts and Arts Administration, Peter is passionate about people and their stories. He and his wife, Kimberley, have lived in cities all over the country, but made Kelowna their home in May of 2019.

In his spare time, Peter enjoys cycling, spending time with his pet rabbit Montague, and creating stage plays inspired by the old-time radio plays of the 1930’s, 40’s, and 50’s.

He is very happy to be part of the Home Instead team!

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Olwyn Tomlinson, Service Coordinator

​Olwyn joined the office in 2012 after managing Kelowna MCC, a non-profit thrift store, and working as an administrator for a local long-term care home. As a scheduler for Home Instead, Olwyn works hard to ensure that CAREGiver visits are in line with our clients' needs. She is the single mother of four children and one darling grandson. When not juggling the schedules at Home Instead, Olwyn enjoys watching Dr. Who, playing Bingo, and winning trivia.
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Alisha Jordan, Service Coordinator

Alisha moved to the Okanagan in May 2021, and joined the scheduling team of Home Instead in August.  Having extensive experience with customer service, Alisha is passionate about people and finds her career with Home Instead fulfilling. When she is not coordinating services with Home Instead, she is spending quality time with her two children and partner. 

Alisha enjoys writing and is a published author. She is  currently pursuing a BA in Sociology through Athabasca University

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Taylor Schlenker, On Call Coordinator

Taylor moved to the Okanagan Valley in 2016 after graduating from high school. She began pursuing her BA in psychology at UBCO that September. 

In 2018 she started as a CAREGiver with Home Instead and fell in love with the office leadership, and the compassionate CAREGivers. 

When life brought Taylor back to her hometown in Alberta, she knew she still wanted Home Instead to be a part of her life, and so she took on the role of weekend scheduler. She loves being able to stay connected to CAREGivers, clients, and staff alike. 

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Kerra Poulin, On Call Coordinator

Kerra has been a health care aide for over 12 years and has many years of experience working in home care. She had always wanted to expand her skills to include scheduling and Home Instead provided the perfect opportunity. The office is so supportive and it is such a great environment that she feels very lucky to be a part of it. She enjoys spending her spare time with her husband and 2 cats, Lewis and Bobby. Kerra is thrilled to be a part of the Home Instead team! 

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Michelle Langan, On Call Coordinator

Michelle moved to the Okanagan in September 2013 to pursue a Bachelor Degree at the University in Kelowna. She graduated with a Bachelor of Science and has been working in the health care field ever since. She has gained experience working with care homes and residential services throughout the Okanagan, her most current experience being with the John Howard Society as a forensic outreach worker.

Michelle is passionate about working within the health care field and is continuing to learn and pursue education. 

Michelle enjoys the outdoors and spends her spare time hiking, snowboarding and camping. Michelle also has two cats with whom she loves to spend time. 

Michelle is excited to be joining the Home Instead team as one of the on call coordinators. 

Our Team

Your Home Instead team in Kelowna, BC possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighbourhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community


Latest review from our community

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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle