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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Our Promise

Proudly Serving Aging Adults & Their Families

As a locally owned business, our team offers friendly, responsive service right in your neighbourhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

Meet Our Team

About Us

Janine Karlsen & Darryl Mack, Owners

Janine Karlsen & Darryl Mack, Owners

As owners of Home Instead Senior Care Kelowna and Penticton, Janine Karlsen and Darryl Mack combine their skills and experience to impact residents of Kelowna and Penticton. On July 1, 2018, Janine and Darryl took over from previous owners, Don Henke and Anita Johnson-Henke, continuing the legacy of caring for seniors in the Okanagan.

“We consider this vital work and we strive to do it with dignity and respect.” – Janine Karlsen

Janine is a registered nurse with a graduate degree in counselling and has over 25 years of experience working in every area of health care, including acute pediatrics, wellness and senior care. Darryl has an engineering background, taught at BCIT for many years, and currently works in exploration mining while contributing to Kelowna Home Instead.

Janine and Darryl’s vision for Home Instead Senior Care Kelowna Penticton is to exceed expectations providing experiences and connections that enhance each person’s sense of worth and purpose and to do so with ease and joy. They aim to be powerful advocates for the seniors of the Okanagan and across Canada.

Kim Fuoco, Operations Manager

Kim Fuoco, Operations Manager

Kim moved to Kelowna in 2009 and started employment with Home Instead Senior Care in 2010. She has over 20 years of experience in management roles.

She has had the opportunity to grow with the company and supports the office team to ensure clients and CAREGiver needs are met.

Kim strongly believes that the company's strength comes from its wonderful CAREGivers. They provide, “Professional Care that embodies the core values of family, when family needs a supporting hand”.

Dena Adams, Client Care Manager

Dena Adams, Client Care Manager

Dena graduated from Okanagan University College in 1998 with a Bachelor of Science in Nursing. She has worked as a Registered Nurse at Kelowna General Hospital in general medicine, wound care and oncology.

She then spent seven years working at the University of British Columbia, Okanagan campus as a clinical instructor and practice placement coordinator. Though she enjoyed working with nursing students, she began to recognize that her passion for working with clients/patients/seniors was drawing her back to hands-on care. She began working for Home Instead Senior Care in November 2014.

Dena is the Client Care Coordinator and her role includes conducting Care Consultations and care planning, and quality assurance, which ensures that the care we provide meets or exceeds our expectations of quality care for the seniors we work with.

Nik Casey, CAREGiver Growth Manager

Nik Casey, CAREGiver Growth Manager

Nik previously worked with the company as a CAREGiver and is loving her new role as CAREGiver Growth Manager, as she has an acute understanding of what support the position requires. Nik brings many years of operations, leadership, training, and communication experience to the team along with a passion for making a difference. She loves to laugh and lights up when others join in.

Nik’s compassion and ease with people make her a great addition to our team.

Olwyn Tomlinson, Staff Coordinator

Olwyn Tomlinson, Staff Coordinator

​Olwyn joined the office in 2012, she will normally be the first voice you hear when calling in. When Olwyn speaks, you will feel her smiling on the other end! Upbeat and always ready to help, Olwyn ensures CAREGivers schedules are in line with clients needs.
Peter Church, Administrative Assistant

Peter Church, Administrative Assistant

​With an extensive background in the Performing Arts and Arts Administration, Peter is passionate about people and their stories. He and his wife, Kimberley, have lived in cities all over the country, but made Kelowna their home in May of 2019.

In his spare time, Peter enjoys cycling, spending time with his pet rabbit Montague, and creating stage plays inspired by the old-time radio plays of the 1930’s, 40’s, and 50’s.

He is very happy to be part of the Home Instead team!

Our Team

Your Home Instead team in Kelowna, BC possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home


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