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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighbourhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Team

Brenda Enright, Franchise Owner

Brenda Enright, Franchise Owner

Working with seniors is something that was instilled upon me from a young age by my mother. When my mother was a volunteer visitor I would occasionally join her on her visits to see Katarina when I was about 8 years old. Katarina was Russian and spoke only a little bit of English. I still remember that Katarina would be in absolute amazement when I would put the straw in my drinking box – she had never seen anything like it and I would show her how it worked! In sharing the same passion with my mother, I continued on during my high school years volunteering at a Long Term Care facility & volunteer visiting also. Later in life when my grandmother was in Long Term Care, just over an hour away, I regularly went to visit her with my three children until she passed away in 2010. Seeing the enjoyment that she would get watching the children run around and engage her was priceless and truly memorable. Being the owner of Kitchener Waterloo's Home Instead allows me to work at my passion and sincerely feel like I am making a difference in a senior's life. I am honored to have the privilege to provide services to our clients and it is something I take very personally.
Greg Bechard, Franchise Owner

Greg Bechard, Franchise Owner

​Greg, father to Liam and Ava, and husband to Shelley, is well known in the field of home care, but his roots have simple beginnings as his earliest recollections of senior activism refer to a time when his mom was involved with charities like Meals on Wheels and encouraged him and his siblings to do the same. Today, his sits on the Board of Directors of the Ontario Home Care Association, has strong ties to the Alzheimer Society and focusses the efforts of the Kitchener Waterloo office on philanthropy, public education and community outreach. He is an author of the book Trusted Transitions, was presented the Advocacy Award by Home Instead Corporate for his tireless efforts, and will drive Home Instead Kitchener Waterloo to exceed the expectations of seniors and their families, by striving for service excellence.
Karen Rooney, General Manager

Karen Rooney, General Manager

As a child, my grandmother and I would visit seniors’ homes and make deliveries for Meals on Wheels. Giving back to the senior community was so inspiring that in my teens I volunteered at a hospital visiting with seniors who had no one else to visit with them. I have always wanted to help people. On the road to this opportunity, which allows me to support seniors and their family caregivers, I ventured into the management field where I developed the skills to be a strong leader. I am a good listener, calm, empathetic and treat everyone with respect. As the General Manager of Home Instead Kitchener-Waterloo I will use these skills to inspire my Team to create new bench marks of success by building trust, taking the lead and sharing our heart. As a mom, I also intend to continue the legacy passed down by my own grandmother by showing my daughter by example, how compassion and community activism can change the face of aging.
Paul Alavathil, Director of Business Development

Paul Alavathil, Director of Business Development

Paul grew up in the westend and is grateful to now be able support his community. His career with Home Instead has given him the opportunity to connect with the vast amount of resources that exist to family CAREGivers and their senior loved ones, including those provided by Home Instead. He is a good listener and will do his best to understand your unique needs and present you with only the very best of options. His goal is return family caregivers to the role of spouses, sons and daughters and seniors to higher quality of life, by ensuring that your CAREGiver and solutions are "best-fit".
Jo Wilson, Client Care Coordinator

Jo Wilson, Client Care Coordinator

My passion for working with seniors began at a very young age when my father would take my 3 siblings and I to the local senior home every Christmas Eve with a box of white wine and box of red wine for the residents to enjoy with their Christmas dinner. While there my father encouraged us to walk around and talk to the seniors, particularly the ones without any other visitors. I have very fond memories of doing this every year with my brother and sisters before growing up and understanding the impact that would have made. Born and raised in Scotland, Jo graduated from Queen Margaret University, Edinburgh, with a BSc Honours in Psychology. Her career since has predominately been in the social and community sector working with seniors and vulnerable populations in home care services in Scotland and Australia. Having completed a Postgraduate Certificate in Social Impact at the University of Western Australia, Jo is looking forward to completing the Master's of Business Administration and continuing to create a positive social impact in the communities in which she lives. Outside of work, Jo is a busy mum to 3 young children and enjoys being active and having fun outdoors.
Anisha Sunny, Recruitment and Engagement Coordinator, HI Senior Care Kitchener-Waterloo

Anisha Sunny, Recruitment and Engagement Coordinator,

I grew up in Rajasthan, where I completed my schooling.  I graduated from Mahatma Gandhi University with a degree in literature, journalism, and communications.  I moved to Thunder Bay two years ago and completed the human resource management program at Confederation College.  I started planning my career about 7 years ago, always wanting to work in Human Resources due to the spontaneous and unpredictable nature of the work.  After coming to Canada, I got acquainted with the concept of supply chain and decided to learn more about that as well.  Last year, I moved to Waterloo about a year ago and studied Supply Chain Management at Conestoga College.  I will use my passion and education to drive our recruitment and CAREGiver engagement efforts.  In my spare time, I love to play basketball, reading and traveling.  I am thankful to be part of the Home Instead family, I get to do what I love and at the same time do something good, make a difference in the world.

Ashley Price, Service Coordinator, Home Instead Senior Care Kitchener-Waterloo

Ashley Price, Service Coordinator

Ashley has always been interested in working with the community from an early age. After studying Community Justice Services and Criminal Justice, Ashley knew she wanted to work with some of our most underserved populations. Ashley has worked and volunteered with individuals in conflict with the law and other marginalized groups to alleviate barriers surrounding access to housing and social supports. After working with the older adult population at her previous job at a chronic pain clinic, Ashley realized that senior care was an area she would like to become more involved with. Ashley was determined to join an organization that provided an invaluable service to those most in need. Once Ashley came across Home Instead, she knew this was an organization she wanted to be a part of. As a Service Coordinator, she is looking forward to helping facilitate meaningful relationships between CAREGivers and Clients.

Jerry Rego, VP of Operations, Home Instead

Jerry Rego, Vice President, Operations

Jerry is an enthusiastic brand champion and after researching Home Instead felt an instant connection to their guiding principles of building trust, taking the lead, and sharing your heart. Jerry is an experienced operations leader with a demonstrated history of success building great teams and growing businesses. Jerry has spent the last 20+ years in operations growing his passion for service excellence and uses his positively outrageous service to delight and astound clients. Jerry specializes in building strong supportive teams while coaching a people first culture across the organization to ensure we are making a difference in people’s lives daily. Jerry is always looking for ways to grow his skillsets and can often be found engaging in conversations with co workers and industry professionals while stepping outside his comfort zone to try something new. Jerry married his high school sweetheart, and they are now parents to 3 amazing children. Jerry spends as much time outdoors with his family as he can swimming, hiking, playing sports and enjoying nature.

Geeve Sandhu, Vice President of Growth

Geeve Sandhu, Vice President, Growth

Geeve has had a lengthy career in the hospitality industry working with several national brands, occupying various roles including General Manager, Regional Manager and Executive Director of Operations. As an entrepreneur, he has owned and operated several independent pubs and restaurants throughout Southwestern Ontario. Geeve has a passion for growing businesses and understands that for successful business growth managers must grow their people first. Accordingly, Geeve has spent his career building teams and relationships, by engaging with all levels of an organization to achieve success together and works hard to be a servant leader. Geeve is excited to work at Home Instead, to give back to the community and supporting you and your aging loved ones. He is married to a Registered Nurse and he and his wife have two beautiful children along with a rambunctious chocolate lab named Portia. He has a passion for cooking, as the kitchen in his home is where you will find him most of the time making an Asian inspired meal, or just baking some delicious butter tarts! Geeve is an avid runner and has competed in several marathons along with many other races across Ontario.
Cassidy Stewart, Recruitment and Engagement Coordinator, HI Senior Care Kitchener-Waterloo

Cassidy Stewart, Home Care Consultant

Cassidy has always had a passion for aiding others and providing support to those who need it most. From working as a nanny to small children and being a huge part of her nieces and nephews’ lives, she realized that she wanted to be in a field where she can directly impact the lives of others in her community. After studying languages at Wilfrid Laurier University, she found herself with an opportunity to work in real estate law assisting clients complete one of their most important transactions. Not long after joining the workforce Cassidy realized real estate law was not her passion and wanted something more, which lead her to Home Instead. After reading about Home Instead, Cassidy automatically felt a pull towards the company and knew there was something for her there. Cassidy joined Home Instead as a Recruitment and Engagement Coordinator utilizing her drive and passion to aid in finding the best CAREGivers for our clients. Not long after joining the team she was promoted to Home Care Consultant, where she now networks with community partners in Kitchener-Waterloo, Cambridge, and Guelph to provide them with the best home care resources to assist their wide variety of clients and their challenging needs.

Andrea Draper, Human Resources Director , Home Instead Kitchener-Waterloo, ON

Andrea Draper, Human Resources Director

Andrea’s history with Home Instead dates back to 2013, when she joined the team as a fresh graduate of the Human Resources Management program at Sheridan College. A true people person, Andrea specializes in Talent Acquisition and Employee Engagement. She has a passion for creating efficiencies to elevate the employee experience and support with growing the business. Having had a close relationship with her own grandmother, Andrea recognizes the tremendous value of the work our CAREGivers and Key Players do every day. When she is not working, Andrea enjoys live music, spending time with her family and being a mom to her beautiful daughter.
Rosie Jabbal, Recruitment Coordinator

Rosie Jabbal, Recruitment & Retention Specialist

Rosie has an extensive background in customer service. She previously worked as a manager in the hospitality industry an it was there that she first learned how to build valuable lasting relationships. Rosie wanted to apply her skills to a field where she could make a bigger difference and help others in her community. She began her journey with Home Instead, as a Service Coordinator and in this role she built strong ties to clients and CAREGivers. Because of her success in that role and because opportunity met with skill and training, she was promoted to Recruitment Coordinator and years later she was earned her current role as Recruitment & Retention Specialist. Rosie earned her diploma in Human Resources from Sheridan college, so she will bring both experience and education to this role and continue to build on our roster of exceptional CAREGivers. She will focus on CAREGivers that build trust, take the lead and who share their heart.
Devi Ani, On Call Coordinator

Devi Ani Joseph, RN Educator/Service Coordinator

I am a Registered Nurse and Financial Literacy Campaigner. Being married with two daughters has made my life busy, exciting, and eventful. I joined HI after stumbling across the office from an Uber delivery. I immediately felt the welcoming and warmth of the environment. I started as a CAREGiver, assisting with office admin, and an on-call coordinator. I am presently one of the Service Co-Ordinator's, Educator, and provide nursing direction to our Nurse Directed Services clients. My passion is to help people maintain their health and preserve their wealth. HI is all about community and I am proud to be a part of this team!
Lynn Parsons, Office Manager, Home Instead Kitchener-Waterloo

Lynn Parsons, Office Manager

I started working with Home Instead in November 2004 as a CAREGiver. I joined the office team in July 2006. At first it was difficult, as the move resulted in giving up my longstanding clients and the relationships we had developed. However, working in the office allows me to help our CAREGivers build new and meaningful client relationships of their own. Also, I now have exposure to all of our clients and their families and I continue to enjoy building relationships with them. In addition to general office management, I provide support to all of our other team members as required. Prior to working with Home Instead, I worked as a dental office manager in Oakville. I am a mother to three amazing young adults. To me, it’s all about family and being there for one another.
Ramona Sabau, Enterprise Administration Manager

Ramona Sabau, Enterprise Administration Manager

​As the Enterprise Administration Manager, Ramona recognizes the importance and value of providing high-quality services to our CAREGivers, our office employees and our clients. Her extensive experience as office manager and her background in accounting are serving her in managing the payroll, accounting, client invoicing and all other day to day office challenges here at Home Instead. Ramona loves multi-tasking and helping people. She is very excited to be part of the Home Instead team because she gets to do what she loves. In her spare time, Ramona likes to get outside and spend time with her family.
Erin Christiano,  Manager of Quality & Standards

Erin Christiano, Manager of Quality & Standards

Erin has joined Home Instead as Manager of Quality & Standards after a lengthy career in the Food Service industry. For over 20 years Erin has had many roles such as lead trainer for Canada opening up new franchisee restaurants, to working within the Franchisee head office in various roles, to finally owning 2 franchise’s along with her husband. She also started a separate food and beverage catering company working with private clubs for the past 11 years. During the course of time, Erin was honoured to be involved with numerous charities such as Heart and Stroke Foundation, Relay for Life, MS Society, and the Canadian Breast Cancer Run for the Cure. Erin is very excited to join Home Instead as her passion for Seniors started from a young age, by volunteering at a retirement home doing odd jobs for those who needed help. But quickly discovered the Seniors wanted more of companion. Erin was extremely fortunate to grow up having both sets of grandparents very active in her life with weekly visits, As she grew older, she started to see their health challenges take over which caused her to be even more involved in their lives. Erin is excited to complete the full circle working with such an amazing organization helping Senior’s continue to live their best life.

Our Team

Your Home Instead team in Waterloo, ON possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home

Testimonial

Latest review from our community