Home Care Reviews

Read what other families in Kitchener-Waterloo, ON​​ have to say about Home Instead Senior Care®:​​

"Our residents here at Chartwell Terrace on the Square who have Home Instead caregivers cannot rave enough about them, not only do they provide exceptional care to our residents but they are always so kind and caring towards our staff. Thank you for all you do in our community Home Instead!"

Cassidy Dawn, Chartwell Terrace on the Square on May 4, 2023

"Home Instead was an enormous support to Chartwell Bankside Retirement Community. Friendly and approachable to our Residence. We greatly appreciated the time they took to share their expertise on falls prevention."

Karen Lynn Fielding, Chartwell Bankside Retirement on February 22, 2023

"Jo Wilson delivered precisely what she promised - a kind, caring, professional to not only look after my Mom but help her thrive. Thank you ever so much Jo."

Posted by Mary Jo F, clients' daughter on January 24, 2023

"We hired Home Instead to care for our mother after she was discharged from hospital. They were AMAZING! They came to meet with us the day we called. Even with barely 24 hours notice they had established 24 hour care for her. The coordinator was easy to talk to and she was eager to do anything she could to make this process as easy and quick as possible for us. The staff were so kind and gentle and accommodating.
The company is extremely flexible with changing the amount of care needed. We fairly quickly went from 24 hour care to less and less and they met our needs at every turn.
I would HIGHLY recommend Home Instead if you are in need of care for a loved one. We had nothing but positive experiences with them."

Posted by Krissy W., clients' daughter on January 13, 2023

"Mom and Dad's caregiver not only looked after the cleaning, laundry and cooking but became a friend and companion. After Dad passed Mom depended on her to be there to look after daily needs and provide companionship. The family greatly appreciated knowing there was someone helping them."

Posted by Brian B., clients' son on June 26 2022

"My parents were both diagnosed with Dementia and having Home Instead come in to cook and clean for my parents was a huge relief while looking for a more permanent solution for them. Home Instead staff are extremely friendly and I am forever grateful for all of their help."

Posted by Claudia G., clients' daughter on June 22 2022

"After a week in hospital, my 95 year old mom returned to her retirement home and had to go back into isolation because of covid. Truthfully, we knew that she couldn't handle any more isolation, and since my siblings and I couldn't be with her constantly, we hired Home Instead to help out. The worker they sent in to spend time with my mom was excellent, and communication with the company was seamless. We very much appreciated the service they provided during that time."

Posted by Brenda L., client's daughter on June 14, 2022

"very accomodating and pleasant to deal with"

Posted by Paula V. on June 02, 2022

"Mom suffers from both dementia and alzheimers. We recently moved her to a memory care facility. Her Home Instead caregivers were compassionate, patient, supportive and understanding. They engaged Mom both physically and mentally and challenged Mom to challenge herself. Her days were full and enriched thanks to these caregivers. It was an emotional good bye because these young women had become an important part of our family. Thank you."

Posted by Cathy C. client's daughter on May 20, 2022

"Friendly and helpful staff. Always looking for ways to help. Good job."

Posted by Charles F. on December 02, 2021

"Hi there we definitely recommend Homeinstead for family caregivers we mostly had night time care givers who were amazing Saba, and Viviene. if you had a problem it was fixed immediately. I also found them very professional and accommodating of our schedule. Coming to the house with paper work and bring plenty of PPE for the careworkers."

Posted by Coreen O. on November 04, 2021

"Home Instead came through for us when we needed help the most. The staff listened empathetically, shared honestly about the current environment as far as the overall shortage of PSWs and still came through, finding a caring, fun and reliable PSW to support my mother-in-law during a difficult time. I appreciated that there was a kind and knowledgeable coordinator overseeing the process who was totally approachable."

Posted by Lorna A., client's daughter-in-law on November 04, 2021

"Home Instead Seniors Care remained my family’s super heroes while my Mother’s failing health declined into palliative and later hospice care. We were supported by Home Instead Senior Care in my Mom’s home to the end of her life’s journey with dedicated and reliable care before and during the period of COVID19. From the start upon arriving to their office unannounced the staff had our ear and disclosed clear information to help my family make good decisions on how to proceed to obtain scheduled care partnering along with my other family members. Behind the scenes Jo Wilson, Client Care Coordinator was indispensable obtaining the necessary care we needed for my Mom. Jo’s magic wand consistently matched the knowledgeable skills necessary to staff a Care Giver needed to make my Mom’s last days comfortable and as full of happy conversation as possible. I certainly appreciate Jo’s flexibility, calm, and timeliness with the changing needs of those crazy days! Thank you Jo for your patience. My family have great gratitude to all members of the team at Home Instead Seniors Care. Much deserved success to all colleagues as you continue your dedication of excellence providing care for others. You made a huge difference in the life of my Mom. Thank you."

Posted by Mary M, client's daughter on June 03 2020

"thank you for your compassionate, professional and very personalized care."

Posted by Lisa W. on April 03, 2020

"I am so grateful for Home Instead but especially for Jo Wilson (Client Care Coordinator). My mother's health had a sudden change and she needed 24 hour support for a short period of time. My brother and I were able to support her for a few days but we needed help. I was referred to Jo...and she was absolutely wonderful. She responded the same day and put in place a care support plan based on my mothers needs (for that very night...wow). My mother was completely comfortable with the Home Instead Support Staff...which helped her recover that much quicker. Thank you Jo for the level of care and support you facilitated for Home Instead."

Dale S., client's son on January 8, 2020

"We have been clients of Home Instead for over a year now. The in-home care that has been provided to our mom has been excellent. The scope of the care also extends to the family through the resources provided by the office and support staff. All are very well suited to helping the family with the care of an elder. The overall experience continues to be excellent"

John A., client's son on December 26, 2019

"We have been using Home Instead caregivers for more than 5 years for our 97+ year old father. The caregivers are so special to our family. They are friendly, kind, and excellent in every way. They prepare his meals, make sure he takes his medications, do light housekeeping and laundry, and they keep him company. Their patience for him is truly remarkable. I highly recommend Home Instead! Special thanks to Tammy, Ofelia, Dorothy, Jon, Judy and Barb.."

Posted by Janie S., client's daughter on Dec 23, 2019

"We are extremely thankful to have such a caring, compassionate Home Instead caregiver. She provides companionship, conversations and true friendship along with the care that is of great help to my mom and the rest of the family. We highly recommend Home Instead Waterloo and feel very fortunate to have our caregiver in my mother's life."

Posted by Kistine G. client's daughter on September 17, 2019

"I would like to share with you my 10 years with Home Instead Senior Care services. With the regular help of my caregivers I have been able to participate in new activities like bingo, singing, and exercises. She also helps with picking up items I need and other shopping errands together. If any issues come up around the retirement home I am able to discuss them with them. They are my sounding board. They are like sister to me.."

Posted by Christina W., client on September 11, 2019

"Home Instead was so gracious and supportive to the Alzheimer Society Waterloo Wellington. Partnering was such a wonderful experience and I look forward to more opportunities in the future. Thank you Home Instead for helping us raise funds for our Minds in Motion program. Michelle Martin, Executive Director"

Posted by Alzheimer Society Waterloo Wellington on September 06, 2019

"Over the last 10 years or so, we have received top-notch service from Home Instead. My Mom has enjoyed their support while she was living in her condo and following her to the retirement residence. Her HISC person always calls the night before to see if there is anything thing extra she needs to do to address my Moms’ needs."

Posted by Corey D., clients's son on August 26, 2019

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We want to make sure you are completely satisfied with our services and we hope you want to share ​your experience. Please review Home Instead Senior Care Kitchener-Waterloo, ON.