Home Care Reviews
Read what other families in Kitchener-Waterloo, ON have to say about Home Instead Senior Care®:
"My parents were both diagnosed with Dementia and having Home Instead come in to cook and clean for my parents was a huge relief while looking for a more permanent solution for them. Home Instead staff are extremely friendly and I am forever grateful for all of their help."
"After a week in hospital, my 95 year old mom returned to her retirement home and had to go back into isolation because of covid. Truthfully, we knew that she couldn't handle any more isolation, and since my siblings and I couldn't be with her constantly, we hired Home Instead to help out. The worker they sent in to spend time with my mom was excellent, and communication with the company was seamless. We very much appreciated the service they provided during that time."
"very accomodating and pleasant to deal with"
"Mom suffers from both dementia and alzheimers. We recently moved her to a memory care facility. Her Home Instead caregivers were compassionate, patient, supportive and understanding. They engaged Mom both physically and mentally and challenged Mom to challenge herself. Her days were full and enriched thanks to these caregivers. It was an emotional good bye because these young women had become an important part of our family. Thank you."
"Friendly and helpful staff. Always looking for ways to help. Good job."
"Hi there we definitely recommend Homeinstead for family caregivers we mostly had night time care givers who were amazing Saba, and Viviene. if you had a problem it was fixed immediately. I also found them very professional and accommodating of our schedule. Coming to the house with paper work and bring plenty of PPE for the careworkers."
"Home Instead came through for us when we needed help the most. The staff listened empathetically, shared honestly about the current environment as far as the overall shortage of PSWs and still came through, finding a caring, fun and reliable PSW to support my mother-in-law during a difficult time. I appreciated that there was a kind and knowledgeable coordinator overseeing the process who was totally approachable."
"Home Instead Seniors Care remained my family’s super heroes while my Mother’s failing health declined into palliative and later hospice care. We were supported by Home Instead Senior Care in my Mom’s home to the end of her life’s journey with dedicated and reliable care before and during the period of COVID19. From the start upon arriving to their office unannounced the staff had our ear and disclosed clear information to help my family make good decisions on how to proceed to obtain scheduled care partnering along with my other family members. Behind the scenes Jo Wilson, Client Care Coordinator was indispensable obtaining the necessary care we needed for my Mom. Jo’s magic wand consistently matched the knowledgeable skills necessary to staff a Care Giver needed to make my Mom’s last days comfortable and as full of happy conversation as possible. I certainly appreciate Jo’s flexibility, calm, and timeliness with the changing needs of those crazy days! Thank you Jo for your patience. My family have great gratitude to all members of the team at Home Instead Seniors Care. Much deserved success to all colleagues as you continue your dedication of excellence providing care for others. You made a huge difference in the life of my Mom. Thank you."
Posted by Mary M, client's daughter on June 03 2020
"thank you for your compassionate, professional and very personalized care."
"I am so grateful for Home Instead but especially for Jo Wilson (Client Care Coordinator). My mother's health had a sudden change and she needed 24 hour support for a short period of time. My brother and I were able to support her for a few days but we needed help. I was referred to Jo...and she was absolutely wonderful. She responded the same day and put in place a care support plan based on my mothers needs (for that very night...wow). My mother was completely comfortable with the Home Instead Support Staff...which helped her recover that much quicker. Thank you Jo for the level of care and support you facilitated for Home Instead."
"We have been clients of Home Instead for over a year now. The in-home care that has been provided to our mom has been excellent. The scope of the care also extends to the family through the resources provided by the office and support staff. All are very well suited to helping the family with the care of an elder. The overall experience continues to be excellent"
"We have been using Home Instead caregivers for more than 5 years for our 97+ year old father. The caregivers are so special to our family. They are friendly, kind, and excellent in every way. They prepare his meals, make sure he takes his medications, do light housekeeping and laundry, and they keep him company. Their patience for him is truly remarkable. I highly recommend Home Instead! Special thanks to Tammy, Ofelia, Dorothy, Jon, Judy and Barb.."
"We are extremely thankful to have such a caring, compassionate Home Instead caregiver. She provides companionship, conversations and true friendship along with the care that is of great help to my mom and the rest of the family. We highly recommend Home Instead Waterloo and feel very fortunate to have our caregiver in my mother's life."
"I would like to share with you my 10 years with Home Instead Senior Care services. With the regular help of my caregivers I have been able to participate in new activities like bingo, singing, and exercises. She also helps with picking up items I need and other shopping errands together. If any issues come up around the retirement home I am able to discuss them with them. They are my sounding board. They are like sister to me.."
"Home Instead was so gracious and supportive to the Alzheimer Society Waterloo Wellington. Partnering was such a wonderful experience and I look forward to more opportunities in the future. Thank you Home Instead for helping us raise funds for our Minds in Motion program. Michelle Martin, Executive Director"
"Over the last 10 years or so, we have received top-notch service from Home Instead. My Mom has enjoyed their support while she was living in her condo and following her to the retirement residence. Her HISC person always calls the night before to see if there is anything thing extra she needs to do to address my Moms’ needs."
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We want to make sure you are completely satisfied with our services and we hope you want to share your experience. Please review Home Instead Senior Care Kitchener-Waterloo, ON.