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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighbourhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Team

Lesley and Mark Sullivan, Owner

Lesley and Mark Sullivan, Owner

Both Mark and Lesley grew up with grandparents living with them. That was the norm "way back then." They could see the joys their grandparents brought to their homes, as well as the added stress their parents had in supporting them. When looking for second careers, they focused on senior care, understanding that in this day and age, it's no longer common to invite Grandma or Grandad to move in with their children and grandchildren. Allowing seniors to live safely and independently in their homes for as long as possible resonated with them, and found to be a reasonable goal to help other local families achieve the same for their families.

Lise M, Inquiry Specialist

​Lise has been with Home Instead since 2017. She is the first point of contact for all prospective clients looking for information regarding our services. Lise walks you through the process of what to expect in terms of setting up care plans, caregiver selection, scheduling, and creating a perfect experience in the world of home care!

Lisa C, Director of Client Care

Lisa joined the Home Instead team in April of 2010. She has over 25 years of experience working with seniors. Most of those years were working with seniors with Alzheimer's or other Dementia's. Lisa visits with potential clients and does an assessment of home care needs, offering recommendations for care plans and changes to increase senior safety at home. Lisa works with the client and the family to develop an individualized Care Plan. She ensures that clients are best matched with compatible CAREGivers to receive the highest standard of care. Lisa maintains personal, ongoing communication with the client and their family, as well as their CAREGiver ​ through quality assurance visits to the home.
Shaun S, General Manager

Shaun S, General Manager

​Shaun has been with Home Instead since 2016. He works with the office team to ensure service standards meets client expectations. He handles payroll and invoicing, as well as any consultations or introductions that may need to be done. Shaun has many years of experience in customer service and truly enjoys speaking with clients and caregivers.​

Angie L, Recruitment and Retention

Angie has been with Home Instead since 2019. She is in charge of all CAREGiver applicants and helping them through the hiring process. Once hired, Angie maintains a yearly schedule of ongoing training which is optional for any CAREGiver to attend. She organizes the quarterly CAREGiver meetings, and whenever she has free time does her best to keep all staff happy!

Vanessa B, Service Coordinator Ottawa East

Vanessa joined the Home Instead team in November, 2020. She is the point of contact for all clients who live in the Ottawa East area and completes the line of communication from Caregiver, to Client, to Family. She brings to the table 10 years of experience in the Customer Service industry, including roles in Sales, Management and Professional Development. She treats everybody she meets with respect and dignity, and is dedicated to creating the best customer experience possible.

Kathy D., After Hours Staffing Queen

Kathy is our on call coordinator from 5pm-7am Monday through Thursday each work. She is available for emergency calls and can assist where needed. Kathy does not work in our office, so make sure to give her some time to understand who is calling and why!

Our Team

Your Home Instead team in Ottawa, ON possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home


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