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Latest Reviews & Testimonials

It’s not always easy knowing where to start in the search for a quality home care agency for yourself or a loved one – the sheer number of options can be overwhelming, and finding the right agency is crucial to future happiness and well-being.

Read what other families in the Ottawa area have to say about Home Instead!

HI BRAND OCT20 112A8424 LT

As a caregiver myself, I saw that a family member needed assistance in caring for herself at home. She now has a companion & caregiver which gives us piece of mind. Thank you.

Home Instead was wonderful to deal with and provided excellent care for our family member. Exceptional care was provided by Phaless and we were very lucky to have her look after our loved one.

Excellent service throughout the years! Great management and truly dedicated caregivers. Our family experience began over a decade ago with services for Dad and with Mom now requiring more hands-on care and cognitive stimulation, Home Instead was our #1 choice. Thanks for a job well done and the positive interactions with Mom.

My husband and I have been very pleased with the care he received from Bukola. She always arrived on time and her bubbly personality was a breath of fresh air. She carried out his physiotherapy exercises at each visit and took care of his every need.

I used Home Instead for my husband for several years. The admin staff was amazing, always making sure the right caregiver was a good fit for him. They listened to us.. The caregivers we had were kind, caring and compassionate not to mention professional. I can not say enough good about them. It’s comforting to know when you leave your loved one in someone else’s hands that they are well taken care of and respected. Our caregivers provided that peace of mind. I will always be grateful to them and the office staff. I highly recommend Home Instead, Its an awesome company.

The Caregiver (Louise) we've had the past 3 years through Home Instead has been amazing, truly excellent care, and very grateful for assistance she has provided to our mother. In addition to this, the customer service & care coordination has been top quality, both in their effort in locating such a supporting Caregiver, and in supporting the day-to-day service as it's needed. No better.

5-star review - By Donna

When my brother suddenly needed home care services, Home Instead was quick to respond to my request for an assessment. A case manager visited us at my brother’s home, and within days, we had someone scheduled to come at the times requested. When my brother’s needs changed, Home Instead was once again quick to pivot and find a second personal support worker to come at the newly required times. I’ve also appreciated the regular communications regarding services provided and that you’ve been available as needed. This has been reassuring and helpful. Thank you.

We have experienced excellent Customer Service from both the Care Coordinator and Service Coordinator at Home Instead. They take the time and effort to make their service a personal one for our family. Caregivers have found ways to connect with my mother and play an integral role in making this season of life a positive one!

I have been very pleased with care given to my husband by Elizabeth, Cherline, Edith & Jacqueline. And Divya has been very responsive and courteous in additional requests.

My dad fell and broke his hip in December and when he came home he needed additional support beyond what my mum could reasonably provide. Physiotherapy, exercise, and some general physical help. What we got was so much more. We had a few misses with getting the right carer at the very beginning, but Home Instead was extremely quick to respond, and to narrow in on exactly what and who would be the right fit.

My husband became very ill in December 2020. Home Instead Ottawa provides us with a PSW twice a week. Even in these very difficult times we have had their wonderful caring people to help & support us. Thank you so much Home Instead!

We used Home Instead to care for my wife while I was away for 3 weeks recently and she assured me that the care was so good that I didn't need to return. Cody Howe was one of the caregivers and demonstrated a level of attention and professionalism that went beyond the call of duty. He provided appropriate care and additional support to keep my wife engaged and busy. Excellent service. Shout out to Anna and Christina who were part of the team and kept her engaged and diligently completing her exercise routine such that we saw improvement in her mobility.

My family and I reached out to Home Instead in Kanata three years ago for caregivers. My parents live in a retirement home that also has assisted living. We hired Home Instead’s staff to care for my Mom every morning for 4 hours and every evening for 4 hours. If I could rate this company with 100 stars, I absolutely would. Shaun, the owner; Lisa, the director of client care; Vanessa, our service coordinator; and Lise, the supervisor have all been absolutely phenomenal. The caregivers they employ are experienced, kind, caring, reliable, hard working and compassionate. It is incredible how much my Mom has improved under their care! She now laughs, eats by herself, sings, is so much more aware, understands conversations, she is HAPPY! OUR FAMILY THANKS YOU FROM THE BOTTOM OF OUR HEARTS

Need more stars! Home Instead is great. THEY CARE...for real. My 91 year old dad is all there mentally, but he's physically challenged and weak. But he has a fiercely independent. So he tries to not use walker etc. The care givers at Home Instead are very accepting and take care of everything needed. We have used them for years. Their service has always been great! Again, with most of the caregivers over the years, they have really cared about what they are doing...caring for my dad.

The staff and care givers at Home Instead have been terrific. My dad has been using Home Instead for almost a year and he is doing really well, even during covid. So, if you need help for a loved one or anyone, I highly recommend them. I know I can count on them. Tks for being kind, patient and so helpful.

Home Instead is the MOST amazing service. They care deeply for their customers, they have strong values and will do whatever it takes to support you. They have been the biggest relief for myself and my family. I can't say enough great things.

Staff are very kind, genuinely care about their clients. It feels more like a family friend is coming to stay with mom.

We've had Home Instead helping my Stepdad out since August. They have been kind, courteous and go over and above the call. Without them, moving him back home would have been a much more stressful experience. Now we have a solid team supporting us 7 days a week. Affordable, flexible and great to work with.

We just started with Home Instead and am I ever happy that we did!! Felt a little strange letting an outsider in, but it is exactly what we needed for my Dad. He lives alone, lost his wife a few years ago, has mild Alzheimers and is lonely during the day. The care provided is unique to his needs and fills his time with what he is missing. Human contact outside the family. We get a report after every visit...from the bottom of my heart I can say this experience is truly invaluable...worth every penny

I needed someone to provide overnight care for my dad on short notice as I live across the country. On my first call to Home Instead Ottawa, I reached Angie who was immediately helpful and responsive. She had a care provider lined up within two hours and that wonderful lady, Shuvra provided my dad with the most kind and considerate care imaginable. Shaun coordinated communication with Shuvra and arranged for an extension of the arrangement until we could get my dad into long term care. I can't thank Home Instead Ottawa enough, particularly Angie, Shuvra and Shaun who provided excellent service in a very difficult situation. I highly recommend.

Home instead is a wonderful company to work with who truly cares about its clients. I highly recommend them to anyone trying to find that special caregiver to look after their loved one!

My mother has been a customer for a year and has nothing but good things to say about the service that she is receiving. I would recommend this company to any who ask, wonderful service and if you need change they are very quick to action your request.

Quality staff that greatly improves my Mother's quality of life.

The care and companionship my mother has received through Home Instead Senior Care is professional and extremely valuable to us as a family. One of your assigned companions (Marie) has gone the extra mile in evaluating Mom's capabilities and providing helpful advice to ease her transition from Chapel Hill to the long term care facility at the Montfort CSLD. Your management team has also been attentive to Mom's needs by providing email feedback received from the caregivers as well as working out scheduling issues. We are relieved and confident in your caregivers' ability to look after our 93 year old mother.

From the first frantic call I made to you Shaun Sullivan, looking for care for my elderly mom and dad, during the sudden death of my mom, then supporting my grief stricken father 24 hours a day for 3 months, Home Instead was just so supportive, caring and accommodating. Looking at past emails, we changed our plans so many times and then changed them again. Each time, Shaun replied, "consider it done" which was such a huge relief for all of us.

Judith, Gail, Bev, Teresita, Abebeche, Doris and Raylene, thank you for your kindness, for the way you always treated dad with respect and dignity even in his lowest moments. Thank you for your kind conversations and guidance. We will be forever grateful for what you did for us.

My dad has since moved to a retirement home and often speaks fondly of the wonderful staff from Home Instead.

The workers who are taking care of my father in-law are amazing. They go above and beyond to help him.

The workers are professional and truly care about my mother. They are conscientious, reliable and often make helpful suggestions.

I was in need of 24 hour care of my wife for several days while i was away to a wedding. I found there info from shoppers home health care where my wife now retired worked for several years . Reason for care my wife was recovering from hip surgery and a recent fall , upon meeting Lisa Caldwell i felt quite at ease and i explained to them my wife needs and that she was a closet smoker . Shawn and Lisa worked out a schedule to our needs and they were met . About the caregivers we had five i met three of them i must commend all the caregivers they really do care and my wife found them very friendly and engaging my wife had a lot of fun with them which is so important. The cost was reasonable considering the care involved. On behalf of my wife and myself i would recommend this service to anyone whom needs quality care

Home Instead provided care for my father for over 2 1/2 years up until his passing in October 2017. In the beginning he was still quite active and a few hours a day was sufficient. Over the course of the next few years his needs grew until 24 hour care was necessary. Through it all he was provided with uninterrupted skilled, caring help. They helped with everything from entertaining friends on occasion to enduring 3 weeks of daily cancer out patient treatments. I live in the US and never felt helpless because of distance. The lines of communication were excellent and I felt very much a part of decision making. It was my father's wish that he pass in his own home on his own terms. Home Instead and the incredibly devoted team he had made his wish come true. I would highly recommend this company to anyone looking for compassionate and skilled care for a family member.

The Benefits of Home Care

Read more about how home care services can help enhance a person’s enjoyment of life.
Home Instead Caregiver stands smiling in front of senior woman in bed