Victoria BC (Change Location)

Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Victoria, BC.

Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighbourhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community
About Us
Meet Our Team
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Janet Hassell, Owner and President

Janet brings a diverse background to the Home Instead organization. With over 40 years’ experience managing people, customer service, sales, and marketing, it has been helpful with structuring, organizing, implementation of policies, and the overall development and growth of the company. Janet has a hands-on approach and is dedicated to providing the best care possible for our seniors in Victoria.

Janet is committed to making Home Instead the best place to work.  She has a strong relationship with her staff and together with their caring and compassionate “can do attitude”; they are becoming the provider of choice.  Janet loves meeting our clients and offering solutions for their needs and ensuring the best possible care will enhance their lives.  

In her free time, Janet loves spending time with her 2 daughters, sons in law and 5 grandchildren.  She also loves to read and travel.

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Marina Taylor, Human Resources Manager

Prior to joining the Home Instead team in 2010, Marina worked in the corporate world with focus on communication, employment recognition and engagement strategies. Marina enjoys public speaking and has a passion for helping people learn more about caring for people living with Alzheimer’s and other dementias. She is also a certified Dementia Trainer and Certified Professional Consultant on Aging (CPCA).

Marina enjoys making a difference in the lives of seniors as a member of our Home Instead team. Her primary focus is to ensure the best recruitment, training & retention strategies to seek out, train, and retain Care Professionals who are committed to provide exceptional care for our clients. She also presents at job fairs, oversees communication projects, and promotes team building.

Her optimism and compassion shines through in all that she does. She has played many roles in the development of the company by assisting with the creation of individual departments, policies, procedures, and marketing support. With a background in employee relations, she is a valued Manager who is dedicated to the overall success of the company.

Marina loves Italian food and spending time with her family, as well as a game of Pickleball.

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Kim McKee, Client Care Coordinator

Kim McKee is a Client Care Coordinator at Home Instead Victoria. Kim brings a wealth of care experience to our leadership, having served as a CarePro for Home Instead prior to her taking on a leadership position. Kim truly knows what great care looks and feels like, and she works tirelessly to support and nurture our wonderful team of CarePros in support of our Victorian clients today. With a focus on safety, support and individuality, Kim is loved be her clients and colleagues alike.  As a trusted advisor to new clients, and a comforting support and quality assurance expert to our existing clients,  Kim is a godsend to anyone looking for a little extra companionship right through to a lot of specialized care. 

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Fiona Hickey, Lead Scheduling Coordinator, Victoria

Dedicated and compassionate, Fiona brings a heartwarming enthusiasm for seniors to their role as a Scheduler at Home Instead Victoria. With a keen sense of organization and a commitment to enhancing the lives of our elderly clients, Fiona seamlessly orchestrates schedules, ensuring optimal caregiver-client matches. Their passion extends beyond logistics, as Fiona actively seeks ways to create meaningful connections and enrich the daily experiences of our seniors. 

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Michelle Man, Lead Scheduling Coordinator

Michelle felt the emotional and physical toll that Alzheimer’s Disease had on her father and on her family as the illness worsened throughout the years. It was a blessing they had help from Home Care Support which made it possible for her family to keep their father at home with his loved ones. It was so inspiring that Michelle began her senior care journey as a Home Care Worker during her University years to help other families in the same situation.

After graduation from University, Michelle enjoyed much success in the corporate world in progressive roles ranging from Project Management, Training, Operation Management, and Client Services. Despite a busy work life in the past 20 years, her passion for serving seniors has not dimmed. She has volunteered with the Heart and Stroke Foundation and various organizations for seniors. When she saw the Home Instead Tagline: To Us it’s Personal, it really resonated with her. She is excited to leverage her skills and experience to complete the full circle working with such an amazing and compassionate organization helping seniors continue to live their best life.

Michelle enjoys foodie adventures with family & friends, loves to play badminton & tennis, and work on DIY and upcycle projects on her free time.

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Tiffany Gaschler, After Hours On-Call Client Care Coordinator

Tiffany has been a Registered Nurse BScN, RN for the past 5 years with experience in the areas of medicine/surgery, stroke rehabilitation, psychiatry, as well as mental health and detox.  She also had the opportunity to manage nursing homes where she fell in love with caring for seniors. Tiffany has been working for Home Instead doing after hours on-call for almost a year now and enjoy being able to help Care professionals and Clients.

Tiffany is kind, compassionate, honest, problem solver, easy going, positive with affiliative leadership/management style.  Her personal goal is to run another marathon in the near future.

Tiffany loves spending time with her husband and son and doing anything outdoors. She keeps physically active with weightlifting, walking, running, figure skating and snowboarding in the winter months, wakeboarding, swimming, and surfing in the summer months. 

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Our Amazing Care Professionals

Our compassionate Care Professionals helps adults maintain dignity as they age while receiving the care needed to stay healthy and independent.

We believe the right care approach can help anyone maintain a high quality of life even in the face of physical challenges, memory loss and chronic health conditions.  

Our Care Professionals deliver the practical and emotional care a family deserves and relieves the burden with person-centered care tailored to individual needs with the following in mind:

  • Build Trust
  • Take the Lead
  • Share our heart

Our Team

Your Home Instead team in Victoria, BC possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home


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