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Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of West Vancouver, BC.

Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighbourhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Home Care Team

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Janet Hassell, Owner and President

Janet brings a diverse background to the Home Instead organization. With over 40 years’ experience managing people, customer service, sales, and marketing, it has been helpful with structuring, organizing, implementation of policies, and the overall development and growth of the company. Janet has a hands-on approach and is dedicated to providing the best care possible for our seniors on the Northshore and Downtown Vancouver.

Janet is committed to making Home Instead the best place to work.  She has a strong relationship with her staff and together with their caring and compassionate “can do attitude”; they are becoming the provider of choice.  Janet loves meeting our clients and offering solutions for their needs and ensuring the best possible care will enhance their lives.  

In her free time, Janet loves spending time with her 2 daughters, sons in law and 5 grandchildren.  She also loves to read and travel.

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Marina Taylor, Human Resources Manager

Prior to joining the Home Instead team in 2010, Marina worked in the corporate world with focus on communication, employment recognition and engagement strategies.  Marina enjoys public speaking and has a passion for helping people learn more about caring for people living with Alzheimer’s and other dementias.  She is also a certified Dementia Trainer and Certified Professional Consultant on Aging (CPCA).

Marina enjoys making a difference in the lives of seniors as a member of our Home Instead team.  Her primary focus is to ensure the best recruitment, training & retention strategies to seek out, train, and retain Care Professionals who are committed to provide exceptional care for our clients.  She also presents at job fairs, oversees communication projects, and promotes team building.

Her optimism and compassion shines through in all that she does. She has played many roles in the development of the company by assisting with the creation of individual departments, policies, procedures, and marketing support. With a background in employee relations, she is a valued Manager who is dedicated to the overall success of the company.

Marina loves Italian food and spending time with her family.  She also enjoys a stroll on the beautiful West Vancouver Sea walk, and a game of Pickleball.

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Sue Des Lauriers, Marketing & Sales Manager & Home Care Manager

​Sue holds a bachelor’s degree from Toronto Metropolitan University and an Executive Diploma in Sales & Marketing Management from UBC as well as years of leadership experience including Director, Manager, and volunteer positions for over 50 distinct brands. Her breadth of experience spans across business strategy, branding, marketing, communications, and design including strategic direction, project management, human resource development, and fiscal management.

Sue believes that helping Seniors and their families enhances all their lives.  Home Instead has allowed her to carry her passion for seniors by demanding that every senior who is touched by Home Instead feels valued and connected to others.  To her it’s personal! 

Sue loves gardening, sailing, and painting in her studio.  Planning and cooking a wonderful dinner with her husband for her friends and family also fills her with joy.

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Najib Khan, Client Care Coordinator (North Vancouver, Downtown)

Najib attained his Medical Degree overseas with over 10 years of experience working in various areas of health care.  He later furthered his studies with a Diploma in Gerontology. He is fully committed to helping our aging community to be treated with dignity and empathy while preserving a person’s independence and self-respect.  Najib became very passionate about helping seniors to improve their lifestyles.  Subsequently Home Instead offered the perfect opportunity to fulfill his passion to help seniors during their most vulnerable time.

Najib advocates for clients from every angle to ensure that they have the best support to continue living at home in a healthy and safe environment.  His knowledge in Gerontology is a highly valued asset when assisting clients and their families to determine their care goals and develop the right Care Plan for their specific needs.  Najib evaluates the Care Plan with the Care Team, the client, and the family to ensure delivery of high-quality care and client satisfaction.

Outside of work, Najib enjoys travelling, cooking, and trying new cuisines with his family.

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Natalie Chatterton, Client Care Coordinator (West Vancouver)

Natalie graduated with a bachelor’s degree of Communication Studies with Honours. She has over 10 years of Customer Service experience, and background in Sales & Marketing as well as Nutrition.  With a lifelong passion for senior’s wellness, Natalie began her journey in the field working with seniors managing admissions and sales at a retirement community in Ontario.    

Natalie works closely with clients and their loved ones to ensure that they are receiving quality care to fit their individual needs.  She chose Home Instead because there has always been a special place in her heart for helping people, especially those who are faced with some of life’s most difficult challenges.  Home Instead has allowed her to carry that passion for seniors by ensuring that every senior feels valued and connected to others.  Natalie is compassionate and empathetic, skilled at relationship building. She takes great pride in helping families find the perfect solution for their home care needs.

Natalie enjoys spending her free time doing Yoga, exploring outdoor adventures, and attending live concerts with friends.

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Anne Marie Capuno, Administrative and Finance Coordinator

Pairing a strong business and service background with her inherent love for helping people, Anne Marie is passionate about building positive, supportive relationships with clients, Care Professionals, and her peers.  Anne Marie joined us with years of experience managing day to day operations. 

With a long history of service-oriented careers progressing to management responsibilities, Anne Marie finds her life is best suited in problem-solving, knowledge-sharing and caring for the needs of those around her including those of our clients and her fellow co-workers.

You will enjoy chatting with Anne Marie as she has a great sense of humor and a laugh that will bring a smile to your face.  In addition to her operation, payroll and finance responsibilities, Anne Marie loves multi-tasking and helping people.  She is also the proverbial glue that keeps all functions occurring within the office running smoothly and seamlessly.

Anne Marie enjoys spending time with her family on her down time.  She also loves to go for hikes, see new places and enjoy a relaxing spa day.

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Hengy Safavi, Recruitment & Engagement Coordinator

Hengy have always had great compassion, respect, and admiration for the elderly since childhood.  After accumulating extensive experience in bookkeeping, office administration, and working with UNICEF as Project assistant, she has followed her passion of helping Seniors to age with grace and dignity by joining Home Instead in May 2020 as our Care Professional.  Because of her success in that role, and her prior skills and training, she was promoted to the role of Recruitment & Engagement Coordinator.  Hengy works closely with our HR Manager on pre-screening, interviewing, orientations, training, hiring events, as well as regular follow-up with Care Professionals to promote best practices and team building. 

Hengy is dedicated to recruiting and retaining the highest quality Care Professionals for our clients with an emphasis on creating extraordinary relationships.  Her main goal is to ensure that they are well-prepared before their shifts and that they recognize their unlimited potential.  Hengy will continue to share best practices with our Care Professionals and maintain close communication to ensure that Home Instead remains an Employer of Choice and they have all the tools to promote personal and professional development.

Hengy enjoys cooking, exercising, and helping others.  She also enjoys a relaxing stroll on the beautiful West Vancouver Sea walk.  

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Michelle Man, Special Projects Coordinator

Michelle felt the emotional and physical toll that Alzheimer’s Disease had on her father and on her family as the illness worsened throughout the years.  It was a blessing they had help from Home Care Support which made it possible for her family to keep their father at home with his loved ones.  It was so inspiring that Michelle began her senior care journey as a Home Care Worker during her University years to help other families in the same situation.

After graduation from University, Michelle enjoyed much success in the corporate world in progressive roles ranging from Project Management, Training, Operation Management, and Client Services.  Despite a busy work life in the past 20 years, her passion for serving seniors has not dimmed.  She has volunteered with the Heart and Stroke Foundation and various organizations for seniors.  When she saw the Home Instead Tagline: To Us it’s Personal, it really resonated with her.  She is excited to leverage her skills and experience to complete the full circle working with such an amazing and compassionate organization helping seniors continue to live their best life. 

Michelle enjoys foodie adventures with family & friends, loves to play badminton & tennis, and work on DIY and upcycle projects on her free time.

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Arshdeep Kaur, Service Coordinator (West Vancouver)

Arshdeep has been a part of the Home Instead family for 4 years in Sydney and Halifax and well-recognized by clients in her role as a Care Professional.  Subsequent to her move to join her parents in Vancouver, she continued to pursue her career with Home Instead West Vancouver because of our one-of-a-kind culture and the mission we serve.  Arshdeep’s previous experience as a Care Professional proved important in her current role as a Service Coordinator.

Arshdeep grew up in a tight-knit family and has always found true value in the act of giving and providing care for the elderly.  True perspective of being a Care Professional was gained over the last few years working for Home Instead.  It is no doubt that her heart belongs to the well-being of seniors, and she was excited to take on the Service Coordinator role to aid the process of matching the perfect Care Pros for clients in our community.

Arshdeep loves spending her free time enjoying great food, music, and dance with her family and friends.

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Kelly McCarthy, Service Coordinator (North Vancouver, Downtown)

Kelly uses her excellent communication skills to match our Care Professionals with the seniors that we serve.  She has an unmatched talent of connection with people over the phone, always having a big smile on her face. 

At Home Instead, she works alongside the Human Relations and Home Care Teams to support our Care Professionals both personally and professionally and create excellent matches between families we serve and individuals on our team.

Kelly enjoys working out, and spending quality time with boyfriend and friends travelling and watching favorite shows.

 

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Niyat Mengisteb, After Hours On-Call Client Care Coordinator

Niyat Mengisteb came from Sudan SD.  During her time in Sudan, Niyat went to law school for 2 years prior to her migration to Canada in 2017.  She wanted to apply her skills in a field where she can make a bigger difference and help others in her community.  Niyat has always had a strong passion to serve the seniors in our community.  Home Instead offered her the perfect opportunity to carry that passion into a meaningful career path.

Niyat began her journey with Home Instead in 2021 as a Service Coordinator.  She has enjoyed much success in this role, providing timely support and building strong ties matching the best suited Care Professionals with our clients.  Working with Home Instead has helped her grow her skills to provide continuous support to Home Instead after business hours, on weekends and holidays to enhance the support to our families and our Care Professionals 24 hours a day and 365 days a year.

Niyat enjoys spending time with family and friends and loves to embark on foodie adventures, enjoying cuisines form all over the world. 

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Tiffany Gaschler, After Hours On-Call Client Care Coordinator

Tiffany has been a Registered Nurse BScN, RN for the past 5 years with experience in the areas of medicine/surgery, stroke rehabilitation, psychiatry, as well as mental health and detox.  She also had the opportunity to manage nursing homes where she fell in love with caring for seniors. Tiffany has been working for Home Instead doing after hours on-call for almost a year now and enjoy being able to help Care professionals and Clients.

Tiffany is kind, compassionate, honest, problem solver, easy going, positive with affiliative leadership/management style.  Her personal goal is to run another marathon in the near future.

Tiffany loves spending time with her husband and son and doing anything outdoors. She keeps physically active with weightlifting, walking, running, figure skating and snowboarding in the winter months, wakeboarding, swimming, and surfing in the summer months. 

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Doug Rush, Lead Care Professional

Doug joined Home Instead as a Care Professional in March 2017.  Prior to that he was the owner of the Dog's Ear T-shirt & Embroidery store in West Vancouver for sixteen years. Due to health reasons, he sold his business in 2011 and by happy accident eventually wound up as a Care Professional for Home Instead.

"I wouldn't have thought to seek it out in all honesty, it just came my way - as things often do - when we are ready to receive them.  I see my role as one who strives to improve the quality of life for our clients and their families. Patience, empathy and compassion, if you have more than the average amount of these attributes then you will enjoy this line of work as much as I do, no question."

Doug has since been promoted to Lead Care Professional and is doing his best to guide and support our Care Professional Team by sharing his best practices.  In his free time, he loves to tinker with mechanical and electrical devices and would love to foster dogs and cats one day.

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Our Amazing Care Professionals

Our compassionate Care Professionals helps adults maintain dignity as they age while receiving the care needed to stay healthy and independent.

We believe the right care approach can help anyone maintain a high quality of life even in the face of physical challenges, memory loss and chronic health conditions.  

Our Care Professionals deliver the practical and emotional care a family deserves and relieves the burden with person-centered care tailored to individual needs with the following in mind:

  • Build Trust
  • Take the Lead
  • Share our heart

 

Our Team

Your Home Instead team in West Vancouver, BC possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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