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Home Instead Caregiver and senior woman smile while sitting together on bed at home

Home Instead History & Mission

For nearly three decades, Home Instead has delivered compassionate, high-quality care to seniors around the globe. James and Victoria have become a trusted source of compassion and dependability in the home care industry and have provided a family-focused care solution for thousands of seniors and their families. Their accolades include being presented the 2015 Senior Advocate Award by Home Instead Global Headquarters for their outstanding leadership to enhance the lives of seniors, winning the 2018 Business Integrity Award from the Better Business Bureau, winning the Best of London for 12 straight years voted by readers of the London Free Press, and Victoria was the recipient of the 20 under 40 Award celebrating younger Londoners who are moving the city forward . These affirmations of their work in the community have allowed families to trust them to help navigate along their journey of finding the best care solution for their loved ones and they rely on them to ensure their loved ones receive the best quality of life as they age where they call home.

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Our Franchise Owners - James and Victoria Chalmers

Thank you for taking the time to visit our website and for your interest in our services. Victoria and I opened our Home Instead office in 2010 and our team has helped thousands of families navigate caring for a loved one while providing the needed peace of mind. Our experiences with our own families and our desire to help families along their journey of caring for an aging loved one is what drives us to care. An eye-opening comment from my Dad when he was visiting my grandma in a long-term care home was when one evening he looked at the sign-in book in the lobby after he had already visited her in the morning and he was the next name after his from the morning visit. There are many seniors today who need just a little extra help or even a companion to visit them regularly that provides an elevated quality of life that seniors deserve. Today we meet with families who are seeking to understand their options or are exhausted on their journey and need flexible and customized services to care for their loved ones so they can focus on the most important thing, loving their parents. Families let us do the rest.

Every day we educate and inform families about our flexible services, how they can be customized, and about our team who is dedicated to going above and beyond to provide peace of mind and quality care to our clients. We share that we can help our clients and families take control of their care - on their terms. We want families to know that just as our business is family owned, they can count on us to treat their loved ones as we would treat our own family.

Our company mission statement is "With care, compassion, integrity, and excellence, we will over-deliver." We seek to fully understand the emotions, challenges, and needs of our clients and families and take great pride in providing peace of mind through exceptional service. If you or a loved one is investigating senior care options please don't hesitate to call our office. We are more than happy to assist in any way we can. We know you can’t always be there for your loved ones 24/7, but we can, and you can focus spending the most meaningful time with your loved ones and we can take care of the rest.