Home Care Benefit

Proudly Serving Aging Adults & Their Families
Our Promise
- Do what we say we’re going to do – each and every time
- Solve care problems using compassionate, person-centered solutions
- Engage in thoughtful relationships with the families we serve
- Give back to our community
About Us
Meet Our Home Care Team

James Chalmers, Owner and Managing Director
Thank you for taking the time to visit our website and for your interest in our services. I was first introduced to Home Instead when I started working at Home Instead's Global Headquarters. I was the Business Performance Manager for the owners of Home Instead offices throughout Canada and nine states in the U.S. Through these experiences I quickly realized how so many lives were being positively impacted by the flexible and customized services we could offer. At the same time, my family was caring for our grandmother who was diagnosed with Alzheimer's disease and the realities of caring for an aging loved one affected my outlook on how care could be delivered. Victoria and I knew we could play a critical role in caring for others and this aligned with our passions.
Every day we educate and inform families about our flexible services, how they can be customized, and about our team who is dedicated to going above and beyond to provide peace of mind and quality care to our clients. We share that we can help our clients and families take control of their care - on their terms. We want families to know that just as our business is family owned they can count on us to treat their loved ones as we would treat our own family.
Our company mission statement is "With care, compassion, integrity, and excellence, we will over-deliver." We seek to fully understand the emotions, challenges, and needs of our clients and families and take great pride in providing peace of mind through exceptional service. If you or a loved one is investigating senior care options please don't hesitate to call our office. We are more than happy to assist in any way we can.

Victoria Chalmers, M.Ed, Owner and Director of Operations

Karin Ferrell, Operations Manager

Joy Cooke, CAREGiver Training and Engagement Coordinator

Gord Miller, Home Care Consultant

Cheryl McCowan, Client Care Coordinator
The moment I met the Home Instead team, something just resonated with me. I come from a nursing background where I spent my years caring for others in numerous healthcare settings. Taking the leap to end my floor nursing experience to become a Coordinator with Home Instead allows me to continue to assist those in need; something I feel very passionate about. There truly is no greater feeling than knowing you’ve helped someone who genuinely needed it.
Life is all about choices; I believe we should always choose kindness and bettering a life whenever possible. Our foundation of “relationship before task” is what sets Home Instead apart from other home services. We believe in forming connections with our clients, in order to provide the best possible services to help enhance client quality of life. I feel very privileged to be a member of such a wonderful team, full of caring and compassionate individuals.

Jaime Book, Operations Coordinator
My name is Jaime and I am very excited to be the Office Coordinator for Home Instead. I am born and raised in Sarnia by my grandparents who taught me to always be kind and help others in need. I pride myself in how much care I have for others, and I have passed that onto my two amazing children.
I have over 25 years in the administrative field, as well as a nutrition background. My previous career at Bluewater Health in Sarnia has helped me with connecting to the seniors in our community. I am very excited to join the team, working together to provide for our clients and making sure that families are treated with the compassion, care, and respect that they deserve.
Our Team
Your Home Instead team in Sarnia, ON possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.
When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.
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