Our Team

Your Home Instead team in Nanaimo, BC possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home
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Melissa King - Owner & Director of Client Care

Melissa is our Owner and Director of Client Care, but beyond that, she is the heart and vision behind the company. More than anything, Melissa has the heart to give back to our community and exceed expectations for what home care can be. After fifteen years of working as an LPN, Melissa found a special love for her palliative care patients and their families. After nursing for seven years, Melissa began teaching a Health Care Assistant program here on the island, where she loved helping to shape the next generation of health care workers. After witnessing first-hand the challenges families face while caring for their aging loved ones, Melissa found Home Instead. She fell in love with their mission to help people stay home as long as possible and the ability it gave her to train her CAREGivers how to care for others in their community.

Above all else, Melissa is a mom; she spends every moment possible with her two kids playing yard games, going on hikes, or sitting doing homework together. To her, family is everything. And it is that love and passion that translates directly into the personal way she cares for each of her clients and their families.  

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Jess VandenBoogaard - Home Care Consultant

Jess has recently joined our team and manages the hiring, training, and growth opportunities for our valued team of CAREGivers. She combines her four years of experience working in a medical clinic, two years as a caregiver herself, and her experience as a third-year nursing student to coach and walk alongside all our CAREGivers. Her hands-on background ensures that our CAREGivers are well supported in gaining all the skills necessary to excel in providing exceptional client and family-centered care.

Through her experience as a nursing student, Jess has found a passion for working closely with her patients, clients, and especially our aging population. She fell in love with Home Instead’s goal to “Change the face of aging” and is excited to work with a company that shares her same passion for improving people’s quality of life.  

When not engaging with our team, Jess loves caring for her many house plants and spending as much time outside as possible.

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Steve Kristensen - Service Coordinator

Steve was the first CAREGivers to join our company and has since become an integral member of our office team. Steve works hard to ensure that each client - CAREGiver match and visit, is in line with our client’s needs; he utilizes his eight years of experience working with scheduling and staffing to ensure our beloved clients are given the best care. Born and raised on the island, Steve is passionate about his community; working with Home Instead has allowed him to reinvest his time and talent into giving back to his roots.

Outside the office, Steve enjoys DIY renovations, working outside in his garden, playing with his rescue Chihuahua, and cooking up a storm.