Our Team

Your Home Instead team in Nanaimo, BC possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home

About Us! - The Home Instead Office Team

Melissa Website Pic2

Melissa King - Owner & Director of Client Care

Melissa is our Owner and Director of Client Care, but beyond that, she is the heart and vision behind the company. More than anything, Melissa has the heart to give back to our community and exceed expectations for what home care can be. After fifteen years of working as an LPN, Melissa found a special love for her palliative care patients and their families. After nursing for seven years, Melissa began teaching a Health Care Assistant program here on the island, where she loved helping to shape the next generation of health care workers. After witnessing first-hand the challenges families face while caring for their aging loved ones, Melissa found Home Instead. She fell in love with their mission to help people stay home as long as possible and the ability it gave her to train her Care Professionals how to care for others in their community.

Above all else, Melissa is a mom; she spends every moment possible with her two kids playing yard games, going on hikes, or sitting doing homework together. To her, family is everything. And it is that love and passion that translates directly into the personal way she cares for each of her clients and their families.  


Steve Website Pic3

Steve Kristensen - Service Coordinator

Steve was one of the first Care Professionals to join our company and has since become an integral member of our office team. Steve works hard to ensure that each client - Care Professional match and visit, is in line with our client’s needs; he utilizes his eight years of experience working with scheduling and staffing to ensure our beloved clients are given the best care. Born and raised on the island, Steve is passionate about his community; working with Home Instead has allowed him to reinvest his time and talent into giving back to his roots.

Outside the office, Steve enjoys DIY renovations, working outside in his garden, playing with his rescue Chihuahua, and cooking up a storm.


Lauren Website Pic3

Lauren Kennedy - Recruitment & Engagement Coordinator

Lauren is our Recruitment & Engagement Coordinator at Home Instead Nanaimo, with 7 years experience in an office setting and 2 years in a long term care facility.
Lauren gravitated towards home care due to her empathetic nature and drive to make a positive difference in the lives of others. With her hands on experience & excellent communication skills, she will manage the recruiting process, filling open jobs and coordinating best matches between our care professionals and clients. She will ensure that our Care Professionals are well supported in gaining all the skills necessary to excel in providing exceptional client and family - centered care.
Lauren chose Home Instead as she shares our passion to provide individualized care, and improve the quality of life for our aging neighbors & their families. Home Instead also offers flexible hours and the option to work independently, this is important to Lauren as she now has the ability to balance her family and work life.When Lauren is not caring for our families or coordinating in Office duties, she is hiking with her two dogs Lola and Rocket, and her son Tyson. Due to Lauren’s compassionate and empathetic personality, her future goal is to have a small farm with rescued animals!



Jane Website Pic

Jane Campbell - On Call Coordinator


Family has always been of the utmost importance to Jane. Through covid she was unable to visit her aging parents and through that experience she not only saw the need to help our aging population in her community, but she also felt the urgency in providing purposeful work.

Jane not only brings an elevated level of compassion and empathy to her clients, but she has also used her extensive sales and business background to help create a team of like-minded people committed to enhancing the lives of aging adults throughout our community.

She is the mom of two adult children and when she is not at work, you’ll find her running on the trails in Nanaimo, or in her kitchen cooking for friends or family.



Pac the Therapy Puppy


Meet the newest addition to our team, Pac! Pac is a red Golden Retriever with a heart full of love, and a tail wagging with joy. He never fails to leave a trail of smiles everywhere he goes. With his fantastic snuggling skills, and unlimited kisses to share, he makes for the perfect therapy dog! Pac finds joy in playing with his toys, visiting clients, learning new tricks, and playing with his big brother Thumper!

Thumper the Therapy Bunny


Meet our adorable therapy bunny, Thumper! Thumper has been a part of the Home Instead team since day one. He is a miniature plush lop bunny, which means he is hypoallergenic. Snuggles for all!! 
With his soft fur, and gentle soul, he offers the best comfort and compassion a bunny can give. His favourite things include: Going to client's houses for snuggles, eating his vegetables, and performing tricks for treats! He has also become best friends with his little brother Pac!

Celebrating our 2 Year Anniversary - October 2022!

Team Website Pic.jpg