Careers

Client Care Coordinator

Halifax and South Shore

Client Care Coordinator

Do you enjoy getting to know people and building meaningful relationships? Do you have a heart for helping those in need? If so, this Client Care Coordinator role could be the right fit for you.

As a motivated, results-oriented professional you will meet daily with new and existing senior clients to conduct in-home care consultations, perform quality assurance visits, and develop/update their care plans.

As a member of Home Instead’s team, you will receive:

  • Paid job training and continuing education
  • Competitive compensation
  • Health insurance – group medical benefits with employer contributions
  • Personal satisfaction – your job will make a difference in someone’s life
  • Supportive team environment

Responsibilities:

  • Meet with potential clients and family members to establish and update care plans.
  • Conduct service inquiries and care consultations.
  • Work with colleagues to coordinate various aspects of client care.
  • Complete client and care professional introductions.
  • Conduct quality assurance visits.
  • Work with clients and their families on the issues that arise to ensure positive resolution.
  • Generate weekly, monthly, and quarterly performance reports.
  • Participate in community events and networking events as necessary.
  • Conduct on call tasks every 4th to 5th weekend and 1-2 evenings per week.
    • Ensure outstanding customer service by scheduling and coordinating care.
    • Review evening or weekend schedule and any trouble spots that might arise.
    • Communicate with care professionals and clients regarding any scheduling changes.

Education/Experience Requirements:

  • CCA or a professional in a health-related field
  • 2+ years of relevant experience
  • Must possess a valid driver's license and a reliable vehicle
  • Strong administrative and computer skills
  • Competitive spirit, capable of working independently
  • Strong relationship building skills
  • The flexibility to work in a 24/7 environment where work outside of office hours may be required

Job type: Full-time

To find out more, visit the careers page of our website here: https://www.homeinstead.com/3008/home-care-jobs

Learn how a career with us can be much more than just a job. Home Instead: To us, it’s personal.

Start Here to Explore a Career in Caregiving

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Please contact the Halifax and South Shore office directly at (902) 429-2273